By the time my mother got on Hospice care I was overwhelmed. The Heartland staff have been so present, honest and always available to be in communication with me (even if I left a message, someone has gotten right back with me.) One person broke a promise and was a complete professional with their honesty and just taking responsibility for the circumstance that had caused the broken promise. In my world, that is music to my ears. When I am overwhelmed ... especially, with regard to my mother's care ... I need honest, present, loving people helping me who are going to deliver. I have felt as if I have Angel wings wrapped around me with these people. Life is simple: Be loving, have your words match your actions, listen to the other, reply in kind with words that forward happiness and well-being. Said another way: In any situation ask: "What would God do?" If it's kind and loving ... do it. If it's unkind ... don't do it, karma is real. May the grace of God always be your safekeeping as you flourish and prosper in all ways important to you! read more

Heartland Hospice Services - Hospice Near Me - Santa Rosa, California

From the first phone call, to the last goodbye, Heartland was there for us in a way I can only describe as soul-saving. Nothing prepares you for the death of a loved one, even when you know it is imminent. THANK YOU Celia Hansen who brought Heartland to us...thank you, you wonderful Dr. Khan who has not only knowledge, but enormous gentleness and patience...thank you Vera for showing me and explaining everything i needed to do...and thank you Lisa for being there for all my weekend phone calls, no matter how late. YOU ARE ALL ANGELS....I hope you read this. read more

These folks are incredible. We are deeply grateful for their help, especially Israel and Jane.

Excellent care. Super nice staff. They really helped my father his last year, and helped me deal with all that was happening. Recommend these people highly. Saving grace. read more

This should be minus stars for sure. You failed on every level not only the person you care foe but also the family. Called Wednesday at 10 pm for help.told you could not come.called again with the same result. I made it clear if you can't help now do not come and ring the door bell after 11 pm. You did anyway at 12'37 then you called twice to make sure the whole house is up. I called 911 with more help. Saturday morning I called you again around 8'30 am. Sad to say no help again.the last thing I got told is to blow air on him to ease his breathing problem. At 10 am I called 911 for help and received it from EMT and fire.thank you so much. My husband passed at 2 pm at Kaiser hospital surrounded by loved ones. In no time one of your workers was there to tell me how sorry you are. No you are not.you did not care for him.you did not help him.you failed on every level. I hope when your time comes someone will help you. You robbed my husband of dying at home.something I promise and could not do because of your failure. Losing a loved one is hard but I knew for 2 years so don't tell yourself I'm angry because of grief. read more

Words can't express the love and support of this organization! My aunt was moved into hospice after a long and grueling fight with cancer. Although she lost her fight yesterday (Thanksgiving), they were there for us and her throughout every step! Cera and Kristen are angels! They assisted her with everything and with us as her family to ensure a warm and dignified good-bye. Cera held my aunt's hand while she passed over and spent hours not just comforting my aunt, but comforting our family through the transition. You just don't find people who genuinely care anymore, I was shocked to say the least by these people! May God bless you on your road and you will always have a grateful friend! read more

Bad. When my father became irretrievably Ill he was placed on hospice care. Now as a nurse I really just needed the equipment and resources to care for my father at home. I hadn't had experience with any of the hospice groups but was disappointed with Heartland Hospice in every area. Thank god I'm a nurse, and had insight that others might not have. My father came home to die in January and didn't pass away until November of the same year. Heartland became impatient and I felt that dad just didn't die fast enough for them. I wish I had changed agencies, but I had so much on my mind and these were the people that were supposed to lighten my load, they did not. Two years later my mother came home on hospice and I was offered St. Joseph's which has my highest recommendation, and provided as little, or as much support as required. Hospice shouldn't be treated like a business, their clients are our parents and grandparents who deserve the best, and we need the best supportive services available. read more

After my family's experience with Heartland Hospice in the care of my mother I am convinced that hospice is the way to go and Heartland would be my unqualified choice as service provider. From the outset, the Heartland staff was attentive to my mother's needs, responsive to our questions and concerns, knowledgeable of all aspects and important details in this matter and, most importantly, present in a way that left no doubt s to their their compassion and professionalism. From the relief we all experienced when my mother no longer had to leave the house to go to doctor's appointments, to the unhurried presence of Heartland's nurse in the final hours of her life, as well as the hours following, Heartland provided the exact care we needed. Thank you. Deepest appreciations. read more

Never in a million years did I think there were REALLY people on earth like this. My dad passed a few weeks ago and through the dying process as well as after every single person really cares. You can feel how caring and understanding these people souls are. The staff at Heartland is amazing. They took amazing care of my father in his final weeks. Absolutely amazing. read more

this hospice service was horrible!!!! they did not bring comfort to my father or family. it was obvious that they promote death. They gave diagnoses to us that weren't true about my father. Claiming that his cancer had spread to his brain or lungs which was 100% not true. They told us that dad was having a "bad death" because he kept asking to go home to the city he was born and raised in. They told us he was running from death. In the end they offered an enema that would put him in a coma to speed up the process. Honestly this was traumatic and inhumane. In the end we fired them and my father lived another 4 weeks with comfort and love. Heartland should be called Heartless!!!!!! read more

Abandon Hope all those that employ their services. Disorganized to say the best about them. We have had over 12 different employees from Hospice run through our house in caregiving for our elder. in just 2 months! 2 changes of main nurse personnel in 1 month, Their is NO consistency or continuity with Heartland Hospice Services. As a service business (and they ARE a business), they do not have their clients needs at the foremost of their priorities, only their profit margins. read more

I found Hearltand Hospice to be caring and compassionate during a difficult time. I was caring for my ill mother, who passed recently. The Hospice personnel were very understanding of my situation and have provided services one should expect to receive during hospice times. They have been there for me and I rould recommend them highly. read more

Heartland is amazing. I have had three family/friends on service and hands down I would use them to support my family again. Their nurse was attentive, caring, and put her entire heart into the care for my loved one. They responded quickly and communicated constantly. Their night nurses are true angles and they created a space of peace and love during a difficult moment. From the moment we meet their CTN to start the conversation to the moment my loved one left this earth they were there to help and provide support and guidance. I am still in contact and receive grief support and they never told me they wouldn't help me through the difficult times. Thank you heartland and your amazing love and care. read more

Heartland Hospice provided excellent care for my grandmother at the end of her life. My grandmother passed away after a long battle with dementia. The team knew how to keep her comfortable and safe - even with all her confusion. They never argued with her - just kindly took care of her needs - physically and emotionally . Heartland also provided much needed support to my mom who struggled as my grandmother declined. Heartland Hospice is the hospice I would highly recommend to anyone in Sonoma county. read more

Terrible service! We used this service because my Mom was at Vintage Brush Creek (VBC) and VBC said they work with Heartland Hospice Services. I'm not sure what they were supposed to do but every request we made was met with, well we don't do that. For example, we were holding a vigil every day, spending all day with Mom. In the evening we asked if someone would watch her during the night so we could take a break and sleep. We wanted to be with my Mom when she died, and we wanted to be alerted in case she was to starting pass away. We called and were told you need to set that up the day before. So we called the next day and were told that they don't have people or volunteers to give family members a rest overnight!!!! The hospice that took care of my Dad when he passed was there 24/7 until he passed. Heartland told us that they would only come in once a week!!! They gave my mother a hospital bed with the side arm that was broken, she could have rolled out of bed and been seriously injured! It was never replaced or fixed while we were there, terrible, terrible service! On the day my Mom passed away, we finally relented and ran out to get something to eat (lunch). When we returned, the Heartland nurse and the VBC nurse had repositioned Mom to where she started gasping for air and coughing. I told the Heartland nurse that she shouldn't be gasping like that, and the Heartland nurse said that that's probably normal and she could pass within 72 hours, and then the Heartland nurse walked out! I told my brother that Mom is passing now, and told everybody to come back into the room. My Mom took her last breath five minutes later, thankfully I was by her side when she passed away. The Heartland nurse seemed to take a note of the time, called her supervisor and left! And, heartland was the one who gave us a booklet that told us what the signs of impending death are, and their own nurse couldn't tell or didn't care!!! Don't use these people, I'm sorry my Mom was at their mercy, but she is in a better place now. The Vintage Brush Creek staff and nurses were very good, but why do they work with Heartland?!!! read more

It is sad to see some people have bad experiences, I wonder if some of it is due to their greif or attitude. My mother was on Heartland's service, they provided exellent care and support! I loved our nurse, Ann. I've also had the experience of another hospice and while the care providers were excellent the quality of the products supplied to help with incontinence and the hospital bed mattress were terrible! Heartland provided us with top of the line care, products and service. Thank You! read more

As a volunteer harpist that plays at the bedside of the dying for many hospices in Northern California, I have found that families I visited who were served by Heartland Hospice in Santa Rosa were always grateful for the care and compassion extended towards them and their loved one who was dying. They also explained that they were offered care for years after their loved one died with bereavement care. I found the staff at Heartland Hospice to be some of the nicest people I have ever met...they really care for those families that they serve. read more