What a disappointment. At Your Service were wonderful 4 years ago in taking care of my uncle when…read morehe was briefly in home hospice. Clearly things have changed at the agency. Over the past 3 weeks, I've left multiple messages on their main office line to ask about getting a home care worker for my aunt. I haven't received a single call back. Thankfully, there are many other home care agencies in the area. Do yourself and your loved ones a favor, and go with another option.

At your service home care is a trusted and reliable place for home care. Emily works very hard to…read moremeet your specific need and gather all the information needed to ensure you receive what you need for quality home care.

By the time my mother got on Hospice care I was overwhelmed. The Heartland staff have been so…read morepresent, honest and always available to be in communication with me (even if I left a message, someone has gotten right back with me.) One person broke a promise and was a complete professional with their honesty and just taking responsibility for the circumstance that had caused the broken promise. In my world, that is music to my ears. When I am overwhelmed ... especially, with regard to my mother's care ... I need honest, present, loving people helping me who are going to deliver. I have felt as if I have Angel wings wrapped around me with these people. Life is simple: Be loving, have your words match your actions, listen to the other, reply in kind with words that forward happiness and well-being. Said another way: In any situation ask: "What would God do?" If it's kind and loving ... do it. If it's unkind ... don't do it, karma is real. May the grace of God always be your safekeeping as you flourish and prosper in all ways important to you!

From the first phone call, to the last goodbye, Heartland was there for us in a way I can only…read moredescribe as soul-saving. Nothing prepares you for the death of a loved one, even when you know it is imminent. THANK YOU Celia Hansen who brought Heartland to us...thank you, you wonderful Dr. Khan who has not only knowledge, but enormous gentleness and patience...thank you Vera for showing me and explaining everything i needed to do...and thank you Lisa for being there for all my weekend phone calls, no matter how late. YOU ARE ALL ANGELS....I hope you read this.

Anchor Health was truly there for us when my sister needed hospice care and subsequently passed…read moreaway. They were very responsive and helped us understand the process each step of the way. Everyone was professional and compassionate at our time of need. I would recommend them to friends and family that may be in need of their service. Thank you for taking such good care of us. The Richards Family

I arrived to my dads home today to visit and offer my sister some respite. To my shock my dad…read morecanceled their services. The social worker Ernestine is reportedly investigating my sister for trips to the grocery store. My dad is able to get himself in his wheelchair to go tot he bathroom or get a snack out of the refrigerator. Most of the time he is happy resting in bed. The one time he fell my sister was at home. He didn't realize his legs would simply give out under him. Hence the wheelchair now. It seems like spite investigating my sister and it's causing stress for my father. The whole thing could have been prevented but she seems to want to have a p----ing match with my sister. So unprofessional So now my dad is trying to find another option through his primary physician. Not what he needs to be doing. He should be peacefully resting right now! They can't just offer peaceful resolutions?? So disappointing The nurses are wonderful. But Ernestine has been hassling my sister from the beginning. About 6 weeks ago.

my grandmother is so well cared for and I feel very confident that she is well supervised and safe…read morein this environment. I love all the entertainment that comes in throughout the week and how OPEN they are for my grandma to have visitors including her card player friends that stay for a few hours playing cards. The staff is very friendly and the home always seems very very clean.

Our 96 year old mother's health declined quickly after a long stay in skilled nursing so we were…read moreencouraged to seek out a board and care facility that could take her in and support hospice once we got to that point. Everyone at Wild Rose is amazing, so kind and flexible which was so important due to Covid. Although our mom was only there 5 months she got great care, whatever food she wanted (Within reason) and lots of attention. Our family strongly recommends Wild Rose Care Home - the owner Mary Garcia is such a pleasure to partner with, we are grateful that such a place exists in Santa Rosa.

BulaFiji Caregiving is fabulous! We needed care for my elderly mother very suddenly, and Wati was…read moreable to schedule us with great caregivers right away. The caregivers were extremely patient, kind, reliable and trustworthy. They took excellent care of my mom, kept the house clean and communicated with me very well. When we needed to change the caregiving schedule, Wati and the caregivers were very flexible. It was a great relief to us to know that Mom was getting such great care.

We have been using Bulafiji Caregiving for over two months now for a family member who has dementia…read moreand is no longer able to live alone. One of the main reasons we initially selected them is that they are registered with the state. That gave us an extra level of confidence. After the initial phone call, Eddy came out and met our family, learned about what was needed and then selected two awesome caregivers to help out. It was a very easy process and we are so happy we went this route. Having a 24/7 live-in caregiver has worked great as our family member gets to stay in his familiar environment and gets 1:1 attention. The caregivers are kind, prepared, patient and flexible. Caregiving is hard work and we appreciate the service that Bulafiji provides.

We thought Hospice "care" would help ease the transition from life to death. This team has been…read moreunresponsive during desperate times, and streatched way too thin over too many patients to be of help. We would strongly recommend NOT using them. They are in this for the money not end of life care.

The Sutter Hospice Home Care for Sonoma County is the best. They provided the most incredible care…read morefor my grandmother and kept us informed, answered all questions and made themselves available 24/7. When it was no longer possible to provide my grandmother with the care she required, they were able to continue the care at the nursing facility. They were like family. Loving, devoted and offering help physically, mentally and spiritually. They were there until the end. I know my grandmother loved them and I will never forget them. It's hard enough to be at the last transitional part of a loved ones life so make one call for the help you need. Sutter VNA & Hospice Care.

I would strongly recommend looking elsewhere for hospice care. Continuum Hospice added stress to an…read morealready stressful situation--my mom passing. Care was inconsistent from the start. After enrolling on a Saturday, no nurse visited until Friday, leaving us on our own for five days. The nurse who did come called (with poor reception) to suggest stopping all medications, then never followed up--I had to track down the physician myself for guidance. I wasn't given the blue book--"Gone From my Sight" that explains the dying experience until the day before she died. Communication and clinical judgment were unreliable. When she had a severe reaction to morphine, it was dismissed by a nurse, and I had to escalate to the physician to get her medication changed. The day before my mother passed, I was told she was not transitioning. She died the next day. There were also clear signs of understaffing. They repeatedly offered help with bathing, but no one showed up for weeks--too late to be appropriate. After her death, the nurse who arrived to declare her death had her name wrong and lacked basic information we had already provided. So I was having to correct the spelling of her name and get my phone to give her the name and phone number of the mortuary. I had given this information to the social worker so it should have been in their system. A small thing one could argue. But did not make me feel cared for. Compassion for my mom passing was absent. It was totally transactional. I regret not changing providers earlier. I tried to initiate a change, but the paperwork was not sent in a timely manner. If you are not happy with a Hospice change at the first sign of trouble as transfers once someone is close to passing are more difficult. I should have been able to focus on my mom and dad during these difficult final weeks--not manage gaps in care.

My mother received hospice care in Vallejo with Continuum Care North Bay. The nurse (Allison) at…read moreVallejo Cogir and I talked to the head nurse (Angela) at Continuum on the phone twice - once at the hospital and once when my mother was brought to her apartment at Cogir. Angela agreed to provide servicing of my mother's medication throughout the night every four hours. We even discussed the hours that they would provide care during the night. Angela put none of this information in writing. This organization and head nurse cannot be trusted to do what they say they will do. Continuum says we did not call for help throughout the night. Of course we didn't because we were told by Angela they would cover us.