You have a real gem in Evelina. Congratulations on having such a wonderful Audiologist on your…read morestaff. She is soo helpful and encouraging each time I come in. She is so patient and helpful- she won't let me leave until my issues are fixed. She has been my favorite go-to the last 10 years, and I'm so thankful she is in Westlake.

I had a wonderful experience with Evelina. She explained hearing loss and educated me on how…read morehearing aids can help. She patiently answered all my questions and clarified the knowledge I had coming in. After completing a hearing test, she said I was borderline...hearing aids could help me, but not necessary. Evelina allowed me to try a set of hearing aids, customized to me, for a week, free. At the end of that week, I determined that I was not quite ready for the aids. It made me feel good that I now have a baseline and when I am ready for hearing aids, I will return to Evelina. Thank you for a great experience! Customer service was first class. Thank you!

So... I'm going to try to be very objective in this review…read more. I have a particularly complex case for circumstances that just ended up being very challenging . I am deaf in my right ear and needed What is called a crossover device that goes in both ears and works as a transmitter receiver. I was sent to this particular Miracle-Ear after another hearing aid company that I had worked with for four months to get tested and fitted and then very stressfully My insurance eventually ended up denying coverage for that aid After all that work. So I was already upset about all the work & time lost. Alina was my audiologist, she did the testing, which all seemed standard. She was professional . I was fitted and received my hearing aid with a pretty quick turnaround time. Within just one month of wearing the aid, it's kept falling out of my ear & had broken & I had to take it back in for Alina to fix. (sidenote that I wish Miracle-Ear had a better anchoring system for these very tiny delicate hearing aids. ) She tested it and told me she had to send it in for Repair. After a couple weeks when I got it back seems to be with all the problems started. The hearing aid only worked intermittently and it was driving me nuts because I kept turning it on turning it off, switching the batteries it would work for an hour and then stop and then start again?!!? I had to take it back to her again and she told me it was a firmware update and then tried this & told me it was fixed. And then again - it was working intermittently.?! I was starting to get very fried because this had been almost a year of struggling to get a working hearing aid... spending a lot of time and money in the process. From my memory, I took it back again and they sent it out to get fixed. And then when it came back, it was the same problem. It was only working intermittently.. I called the office again and Elena told me that it's not in warranty anymore & I'd have to pay for service out of pocket :/ I actually was so upset that I gave up and I was just like for some reason I'm not supposed to have a hearing aid. I just have to struggle with my handicap on my own because I don't have the time or energy or money to go find another one. And I just ate it for another 6 months defeated. A couple months later, my friends told me that I shouldn't just give up that I should go back and keep fighting to make sure that I got a properly working aid I coincidentally around that time got a courtesy call from Miracle-Ear headquarters telling me that I had my complementary hearing test so I went ahead and scheduled it at the Westlake office but this time w a specialist named Steven. Steven gave me my hearing test and I told him about my long struggle and he was very empathetic. I told him that I wanted to switch to a different Miracle-Ear office and work with a different manager and he helped me through the process, I went down to Tarzana, and he actually took my hearing aid himself, had a different technician look at it - and somehow, actually legitimately got it fixed!!!!!! I was so happy to finally be able to hear my friends at a restaurant!!!! So, as of two weeks now my hearing aid seems to be working fine with no issues. If you can imagine after all of that, I'm really upset and pretty fried. I am not sure why I got so unlucky, I went to read Miracle-Ear various reviews, and there was mostly very positive reviews and happy customers - this is just my experience there, but it was a very challenging one!

Alina is so patient and helpful in this process. Her and her staff are always so welcoming and…read morefriendly. They go above and beyond with their quality of care and knowledge. I highly recommend Miracle Ear with your questions and concerns. They will walk you through the entire process and make you feel at ease.

Made a sequential ENT/Audiology appointment for 91 yr old parent with hearing aids and in a…read morewheelchair. Sat in exam room for 1 hr 15 minutes and missed audiologist appointment in the same office due to the delay (LUNCHTIME!). It appears the 3-4 young office staff members at their computers didn't tell the Dr. we were waiting until I finally spoke up. This was our 3rd visit with the ENT and each time our wait was over an hour. Nice Dr's and nice staff but disrespectful to waste patients time, especially the fragile and elderly. We will regretfully be looking for another ENT and audiologist.

Dr. Kelsey was absolutely amazing with our special needs 3 year old. It was obvious from the start…read morethat Dr. Kelsey had experience with special needs children. She knew how to put my child at ease, she showed her everything she was doing before she did the exams. This experience could have been traumatizing for all of us, but Dr. Kelsey's patience and knowledge made all the difference. Big thank you to the front staff as well all the accommodations.

Over and over again, Costco Hearing Center continues to be worth exponentially more than the price…read moreof my annual membership. I truly don't understand why anyone should seek help anywhere else. Juan is my go to guy up in front at the counter. He is always helpful. Ashley is my ever so patient audiologist and proves to be a true professional! My ears are far from textbook having had multiple surgeries. It amazes me how much personal attention & compassion I get here all with NEVER an extra charge. To be fair it took more than a minute to get things right by me. But Ashley was so responsive and courteous that I really honestly and truly wouldn't want to go anyplace else.

Honor was amazing! She was very helpful, explained things well and very professional. I would…read morehighly recommend her and this location.

Dr. John Malen and his staff are absolutely wonderful. Everyone is extremely friendly, patient, and…read moretruly takes the time to make you feel comfortable. After learning that I've lost about 30% of my hearing in both ears, Dr. John carefully explained what that meant and walked me through which hearing aids would be most beneficial for me, answering all my questions without ever making me feel rushed. I wasn't ready to order right away since I had a vacation coming up, so I waited. In the meantime I did a little research and later called the office with a few more questions. I reached a recording and didn't leave a message, planning to call back later- but within seconds of hanging up, the office called me back! That level of attentiveness really stood out to me. Everyone I spoke with was kind and helpful, and all my questions were answered clearly. I ended up ordering my hearing aids and got them a little over a week ago. Dr John helped with the App and set a couple things up. They are easy to put on and getting used to them was actually very easy. I don't wear them all the time but so far, so good. I'd definitely recommend Ascent Hearing based on my experience

5-stars to Ascent Hearing! Audiologist Dr. Malan is so…read morethorough and fantastic at what he does. Staff is nice and facility is immaculate. Office is located in the Simi Valley Town Center. It does take about 3 months to get in, just a heads up. Thank you Dr. Malan!

2026 decibel review. I give them a negative 2 stars on…read moretheir phone system...making appointments alone alone . Both are HORRIBLE...even when they call me...it does NOT reflect buisness name...so it goes straight to SPAM/ UNSOLICITED junk pile. And IF you have the audacity to actually call them....only VOICE MAIL.. ( 2 separate days i had tried to make a appointment. What a LOUSY buisness model...customers can not contact you...and IF they return a call...since not their buisness name shows up...straight to the soam trash heap. I have yet to actually see if they are even a real hearing place of buisness. ( about afraid to use them due to these issues) before I even walk in the door ( IF THEY HAVE A DOOR)

Really knowledgeable audiologists and great office staff. Until I discovered Decible Hearing…read moreServices three years ago I had difficulty finding an audiologist who could adjust my hearing aides to my satisfaction. The products they sell are of the highest quality. I highly recommend Decibel Hearing.

Very friendly and helpful when my mom got hearing aids for the first time. You must call ahead and…read moremake sure someone is there before you go to walk in. Make an appointment

Caring, helpful, detailed! This is the place to go for quality service and care. I suggest it to…read moreall my friends!

The customer service here is unmatched and is becoming increasingly hard to find. The phone is…read moreanswered immediately by an actual person! Not a Bot. Not a recording telling me to leave a message and someone will call me back within 2 days. Not a recording that asks me to hold forever. Making an appointment was very easy. Dr. Christine Wilson, our audiologist, is a skilled clinician who expertly guided us through choices that we needed to make in an area that we knew nothing about. Her care for us as individuals was amazing. I highly recommend the Conejo Hearing Center for all of your hearing needs.

Incredibly accommodating! Staff is super helpful and friendly! Thanks Conejo Hearing Center!!!…read more They take the time to answer all your questions and are very patient. Special shout out to Ann! Thanks Ann.