I'm very pleased with the service and professionalism in the office. I would like to thank the…read moreoffice manager Barbara for all her help explaining the process and even spending time in the office after my hearing test. Together we made a decision that worked best for my hearing and insurance. Again thank you Barbara for everything and ask for her when you arrive. Dan.

It was Christmas Eve. My mom's hearing aid went out completely. Her regular hearing aid office was…read moreclosed. South Bay Hearing to the rescue! They graciously accepted my plea to look at my mom's hearing aids--and they fixed them that day! And just like that, they won over a new customer!

I brought my hearing aids in, because the right didn't turn on any more. The Tech cleaned them and…read morethey work perfectly now. Best of all. It didn't cost me anything to have them look at my device. It took about 30 minutes to clean them. They gave Recommended for me to bring them in every 3 months for a cleaning. Great customer service. Friendly staff. I forgot the Tech's name(My apologies)

Everyone from Angela and Miguel in the front office (Torrance) to Natalie, my tech person, was very…read moreprofessional, helpful and friendly. I had a very good experience getting my hearing tested and getting new hearing aids. Thank you!

This provider really knows his stuff. He was the third specialist I consulted for hearing aids, and…read moreit was clear he has a strong technical grasp of the subject. He's kind, polite, and professional, and he took the time to walk me through every step of the process. Even though the appointment ran late--and he knew I wasn't ready to make a purchase--he continued to answer my questions patiently without ever rushing or pressuring me. It's a smaller practice, but that translates into a more personalized, white-glove level of service with excellent attention to detail--something you don't always get with larger chains. He carries a wide range of brands and is flexible in his approach, even offering the option to purchase hearing aids without a bundled service plan. He's also willing to work with you to find the right product at the right price. I highly recommend him.

First time meeting JuneSoo. Easy to work with. Answered all my questions. Spent quality time with…read moreme for my hearing test, hearing aid and demonstration. Explained every question I asked. No pressure to buy. It was a very good experience

I was called within hours of receiving a referral from my Dad's doctor. An appointment was made for…read morea few days later. The receptionist was friendly, office was inviting. Dr. Mahloch had called us in and her voice was loud enough for Dad to hear, but it didn't sound like she was screaming at him. We've been to other audiologists where the tonality of doctors was condescending and was not pleasant. Dr. Mahloch was the opposite and I felt she wanted to do her best to help the situation. Yes, my dad's hearing is declining, will this finally be the year he decides to get hearing aids? The jury is still out on that one, but I will keep trying.

My sons school did an audiology test and needed to come here for some further testing. Wait time…read morewas about 10 minutes or so and then test was relatively smooth. Dr Alyssa was super kind and explained a lot in detail.

Dr Hu is amazing and the office staff is kind and courteous. Easy to schedule appointments and I…read morefelt that Dr Hu is genuinely concerned about my level of satisfaction.

Rebecca Hu is attentive, thorough, and patient. She clearly explained my test results, answered all…read morequestions, and customized my hearing aids for optimal sound and fit. She is an excellent audiologist, and I highly recommend her.

Thank you to the caring and thorough technician, Daniel! I took my mom in twice now, and he…read moreadjusted her hearing aid better than it has ever been in years. My family had given up hope on having her hear us well, but I wasn't done... I wanted her to try a different Costco from the one she was used to, and I am so glad I did. Daniel was kind, patient, and continued to address each of my mom's issues with her hearing. One by one, he methodically adjusted various features of the hearing aid until he got it as best as he could. It will never be perfect, but the fact that he made it even slightly better was practically a miracle. He definitely went above and beyond to help us.

After my experience I feel I want to share some positive feedback. I will start by saying that I am…read morean Engineer and I think I know a thing or two about audio transmission, acoustic filters, etc. My dad has been very skeptical about hearing aids based on some bad experiences shared by some of his friends . He has had moderate to severe hearing loss for years making it sometimes challenging to communicate with him effectively especially unders certain situations. It was pretty obvious he was suffering from it (lack of engagement on conversations, etc..). He came to visit and I finally convinced him to get a Costco Membership and give it a try since you have 6 months return policy (that convinced him to try it). First visit was an audiometry. I did a lot of researched and was hopping he would get the Jabra enhanced pro (I know Jabra and GN pretty good). After the audiometry the tech placed some demo Jabra enhanced pro aids (I was happy with the choice) and loaded the profile for him to check how the experience was. We did some testing , walked around Costco, etc.. After the session he ordered them. The second appointment was a week later to get his new aids. The technician load the calibration for him based on the first session, did some more fine fitting/tuning and he explained the app, things to care for and some recommendations. He left Costco with his new hearing aids. He was on a time crunch and we scheduled a third visit 10 days later. The third visit was a follow-up to exchange feedback. He was happy with the improvement but he could hear his own voice a bit too much and was somehow bothering him. The tech was very knowledgeable and was able to change the domes for different ones and that made a huge improvement. He run some tests again, made sure was no feedback and increase gain a bit. My dad seemed happy with the changes/improvement. All in all we felt they that Danial, our technician really cared, he was very knowledgeable. You can't really beat the 6 month return policy, the 3 year warranty plus 2 year 1 time replacement for incidentals. Now I can have a normal conversation with my dad, he can hear the TV at a regular volume and he can understand his grand daughters a lot more. I feel he is more involved also. Huge thanks to Daniel, our audiologist for being so detail oriented and for his help. I am pretty sure that success or failure is also dependent on the audiologist/tech and I can't speak to all of them but our experience was very positive.

I have been a customer of American Hearing & Balance for about a decade. I go to their office in…read moreTorrance, but they do have several other locations. Each time, I have been to American Hearing & Balance, I feel lucky that I found such a wonderful hearing aid office. Everyone is nice and pleasant toward me and extremely helpful. I have personally recommended many people I know to this office including my own mother. I have never been disappointed with the service that I receive. After visiting other hearing aid offices, I have to say American Hearing & Balance is by far the best hearing aid office I have found. I almost forgot to say, they have a large selection of hearing aids to choose from.

Eric was amazing! I only went in to have my phonak hearing aids pared to my iPhone again. Eric not…read moreonly did that but informed me my expiration date was soon and he should send them in to be checked out so I could keep using them for a few more years..... wow Great customer service and an exceptional employee You're so fortunate to have Eric Too bad you cannot clone him...haha... Everyone would be lucky if Eric worked for them the best

SoCal is the best…read more After trying a new Phonak hearing-aid, noticed that it did not work out after patiently trying and trying, Dr. Leiterman and Julie Nielsen just returned it, and obtained another one from Oticon - very powerful one. All thanks for their continuous, tireless efforts, I finally have a new hearing-aid working to an extremely perfect condition. P Hsieh

I made an appointment in the Torrance office for me and my girlfriend, who was diagnosed with early…read moreonset dementia. Since hearing loss is a contributing factor in dementia, I was very much hoping to get her hearing tested and find out ASAP if her hearing was an issue. I was called back by Crystal who took some information and then asked for insurance. They did not accept my girlfriend's insurance and gave me another facility to call. I told her that I still wanted to get my girlfriend's hearing checked and was brushed off by Crystal saying it's not your best use of time to come in. I told her I would still like to come in, but she kept pushing back and become quite indignant telling me it's not the best use of your time and I needed to call the other facility repeatedly. The truth was, it was not in Crystal's best interest. If you offer free hearing tests, you should honor it regardless. I was very insulted by her lack of courtesy and honesty. I usually do not write reviews unless a line has been crossed. In this case, I felt that the claim of a free hearing test was not forthright. It should be free hearing tests only if we take your insurance! If Crystal was honest and stated this fact rather than out right refusing to accommodate us and making it seem like she was doing me a favor, I would not be writing this review. This was horrible customer service!

I had an amazing experience at this facility the front desk were very polite and i felt peaceful…read moreand calm , Dr Eivaz was also an amazing dr who was kind and understanding, he listened to my concern and answered all my questions. Good job people skills outstanding

The person that answered the phone would probably be happier with the job of a dictator. Wouldn't…read morelisten when I told him I've already been to urgent care and was referred here to drain a cyst/abscess that was infected. All I got were canned responses and that i need to make two appointments, things like this is why insurance is so expensive. find yourself another job where you don't need to worry about how you talk to people. I will be following up with another ENT as they are not the only ones around the south bay! Just check around before you decide where to go. I would recommend anywhere else.