I called at nearly 7:00 pm Friday night of Labor Day weekend…read moreMy call was returned in 10 minutes a well spoken helpful service tech named Bryant asked a few good questions. He said he could be there in 45 minutes He arrived in 30 minutes He diagnosed the problem and fixed it He was professional, capable and friendly I signed up for their maintenance program and he fixed my ac so I can enjoy Labor Day weekend with AC I am a fan of this company and Bryant This will be my company for such needs in the future.

The previous owners had "maintenance" contract setup so we decided to continue it the last 5 years…read more Each time the techs come I am uncomfortable with the pressure they put on and the general sketchy feel I get from the techs (never the same one twice - they seem to have high turnover). These guys have CONSISTENTLY recommended extra charges, repairs, replacement for our units that were unnecessary. Once we were able to research and repair our a/c unit ourselves for less than $100 they they quoted over $500. Most recently, the tech gave a $2500 quote to repair our furnace unit but immediately said it wasn't worth it and set up for us to get quotes for them to replace it (those quotes were from $10-22k). After getting a second opinion (different company), it was repaired DURING the service call for $125! This tech said the unit was in great condition and simply needed the snow cleared from the intake pipe. The second tech assured us that we should get another 5-10 years from our furnace after Summer's has tried to get us to replace it consistently the last 2 years. This was the last straw and I cancelled the contract with Summer's

Jimmy is the absolute best. He's incredibly thoughtful, knowledgeable, and wasn't intimidated by my…read morecomplex/unusual job. He's just the nicest guy on top of it, and goes above and beyond in his work. Very fair prices. I can't recommend him highly enough!

Everyone hates HVAC issues but if you are in need of repair or replacement these are the people to…read morecall! They are knowledgeable, honest, fair and on time! I needed a replacement and they removed the old system and installed the new system and completely cleaned up behind them in 6 hours. Also explained everything about the unit and what should or shouldn't happen! You

They have helped with my older AC unit. Said my refrigerant in unit is kind low. I will be calling…read morethem to come back out sometime soon this summer to help with that. They are friendly and provide a good reasonably priced and prompt service.

I bought a Nordine 80% 70KBTU Furnace & a 2-ton AC & coil on 10/1/25. Every time the furnace…read moreswitched on, the enducer motor made a noticeable clicking noise as it drew in air through the roof jack. I was worried that the bearings were bad, so after 3.5 months of listening to it, I called to ask about possibly having bad bearings. Kirby sent out an employee to check it out. They replaced the enducer motor part, and it continued making the same noise. They replaced that one, and the noise continued. Robert Kirby came out and listened, and thought it might be the roof jack causing some air obstruction, so they replaced the roof jack. That made no difference. They wanted to charge me around $395 and I talked them down to the price back in October of around $345. This was before it was installed. To make a long story short, the enducer was replaced at least 2 times. There was no change in the noise. Over 3.5 months, they'd made 5-7 trips out to figure out the problem. Robert came out twice, one day with Steve, the rep from their supplier R.E. Mitchel Co., and they took the motor part apart and looked at it. Robert told me that Steve said that was the motor Nordine used in all sizes of their furnaces, and there was nothing they would do about it. I'd brought up possibly insulating it during the meeting. Robert knew what to use. They sent out an employee to insulate it, and it cut the noise in half. I wish they had a deeper understanding of the Nordine furnace up front. That's why I gave them 4 stars. They tried to figure it out and fix it. I would not have bought it had I known. The flange on the new roof jack leaves an inch of space with the slope of the roof. The gap has been stuffed full of silicone and will probably draw attention during an inspection when I sell the mobile home. I'm unsure if the motor bearings are being strained and will eventually give out. I've ended up spending 3.5 months with this problem on my mind. I have a furnace that has a defective or strained enducer motor. I appreciate that Robert promised me a free '26 fall inspection and '27 spring inspection to check on the motor. Although I wish we didn't have to worry about it. I was billed for the roof jack even though it was not the source of the problem. I told Eileen I'd split the cost with them. Her compromise has me paying $50 more than my half. I'm dissatisfied with that, as it was installed as a result of their misdiagnosis in the first place. Kirby Heating & Air was recommended to me by a friend who has retired from owning a commercial heating/air company. Kirby is a good company with a very qualified staff. I'm not happy with how my furnace purchase finally turned out, but I am grateful for the effort they made trying to make it right. Use Kirby Heating, but do not buy a Nordine product.

Wonderful! Professional, quick and reasonably priced. They came out and gave me a free estimate on…read morea water heater replacement. I called them about two weeks later to schedule the actual installation and they were able to come out that very day. I dealt with two different employees (Dwayne and Josh) who were both extremely polite and helpful. Josh did the actual installation and went above and beyond to make sure everything was set up correctly. I would have paid more for the service considering everything he did, but he charged me exactly what Dwayne quoted, which surprised me. Very happy and we'll be repeat customers should we have any more plumbing needs in the future.

The service and service personnel were top notch, experienced, and gave us a great price, very…read moresatisfied, and don't have to worry about my basement for a long time!

Overall good experience we had with Technician Jonah Crawford from Bassett Services…read more He was knowledgeable and explained What he was doing to maintain the furnace in good working condition. He also cleaned up after the job and respected our clean home by wearing the shoe covers. Herb and Fran

I was horrified to find out that Bassett's left a local business without AC for days in high heat…read moreand was non responsive. They went and turned off the AC at The Hayloft and ordered a part and it's now been 5 days of them being unresponsive. They haven't returned phone calls or come by to finish the job and it's been over 100 degrees inside their business. We have used Bassett's many times but no longer will be! We will take our business elsewhere. You don't treat a local business this way! Thankfully another local business stepped in after days of being ghosted by Bassett's! Do better!!!

HCI to the Rescue. Above and Beyond the Call of Duty. They responded when my contract carrier…read morerefused. Outstanding fast efficient professional work. They have an uncommon sense of customer care in a humanitarian sense that's sadly lacking today. Background: We got hit by the perfect storm: very cold weather sets in, evening, weekend. And now let's add I'm home convalescing from Covid all of a sudden, my heat pump decides to die. No problem I call my 24/7 contract tech AIRTRON. They tell me since there's a Covid case in my home they will not respond, PERIOD! I have to wait a minimum of 10 days. I sadly start pleading, saying I've been a loyal monthly paying sap for over 2 years, that I promise to remain indoors, that the heat pump is outside, that since it's iced it's an outside problem, that I will do everything by phone. That if the problem is inside then I understand, but if it's outside please come and inspect. Nope! They've hired the perfect quasi sociopathic phone operator. She says, "No,..." sending chills down my spine, and most professionally distant and void of any human emotion, "Ok, call us back in 10 days, I'm only following direction from my manager BYE! Click!" I then call my neighbor who grew up here and knows everyone, he says, oh no problem call Buddy Hart and his son Schuyler at HCI HEATING AND COOLING. They're local folks. They'll take care of you and are human beings. They are the best. I call Buddy at HCI. I tell my problem. I tell him I had family member test positive for COVID, was fully vaccinated, feeling okay, just headache. But will stay locked indoors. Please come and help. Buddy doesn't hesitate and says, " No problem be right there don't worry. We'll get you up and running again." Schuyler Hart from HCI comes right away, diagnoses problem and has us back up in operation. Thank You HCI for going way above the call of duty. God bless you all.

Needed an inspection of heat pump, knowing that refrigerant was low. Our usual HVAC service company…read morehadn't been reaching out for a biannual clean and check in quite some time, and when called a few times to arrange an appointment, no answer. Even no follow up call after leaving several messages. Called Buddy at HCI, was able to set up appointment for later that week and received prompt and efficient service to the keep the old unit operating until a decision can be made about a new one. Highly recommend them, very friendly and approachable with good knowledge and informative when asked questions. No hard selling either.