Where do I begin, Cinco Tire and Automotive is amazing for so many reasons I couldn't list them in…read morethis review but I would like to share my initial experience. Outlining the knowledge and experience this shop processes. First and foremost the customer service I receive from Tony and the entire staff at Cinco Tire and Automotive each time I return is exemplary. My first experience with this shop started from word of mouth by an automotive technician who mentioned rates and services performed at Cinco Tire on many occasions to me at my job. Eventually I reached out to them for help and they were right there for me. I originally thought I had a stuck thermostat but they quickly discovered my problem. Not only was Tony able to work a fantastic price, but I could sense he really cared about my circumstances; going above and beyond with service and leading me the right way on repairing my 2012 Jeep Grand Cherokee, which unknown to me at the time had a blown head gasket due to a manufacture defect in the casting of my engine block which had broken away from one of the through bolts holding the driver-side portion of my head gasket. Through intensive diagnostics and experienced technicians they found the flaw in a very short time and rushed for my parts and Tony even planed a rental car for me and my daughters school function. They also had my vehicle towed to specialists on a flatbed truck that could correct the bolt issue by means of a coil insert to the faulty casting. After the completion of this in depth repair Tony recommended I file a claim with Chrysler I did have a current extended warranty and eventually had Jeep Chrysler reimburse me for all charges and fees But it doesn't stop there, this shop is a FULL service shop with skilled techs that perform everything I could ask for including regular maintenance like a synthetic oil change .I feel rest assured it's performed correctly and they beat anyone's price in Katy, TX and always honor coupons by Goodyear and their own as well. Cinco Tire and Automotive has made a believer out of me that not all garages are alike. And I will remain a loyal customer for life with Cinco Tire and Automotive.

I should have written about this service facility sometime ago since it is my go to place for…read moreautomobile repairs. These folks are incredibly efficient. They're very service and customer oriented they are extremely competent all of which adds to enormous value to maintaining your vehicle. I would highly recommend having your vehicle serviced here.

Good service, good actitud, respectful…read more They always try to help, you need is to be patient as they have many requests. Just need to talk with them to know what date/time works better, specifically if you need services beyond the regular oil change

Excellent service. Very responsible. Great pricing…read more At first I didn't really trust this place but after researching and seeing they have been there for over 30years. I tested them out with something small but I couldn't do it myself. They not just tell fix the problem but they told me a cheaper solution (who does that?) After a few more time of fix my car. My family only goes to them now. They never try to up sell and do what is necessary. They stand behind their work with 30day warranty.

Welp, I hate this happened to me. On Friday, I brought my…read morecar in for repairs after confirming with Freddy that it would be ok. I left work early, took an Uber to the mall to kill 5 hrs for the repair. They never called me to say there was a problem. I returned before closing thinking the repair was done. They did nothing. I am appalled by this as I have been going to them for years. Chandler, and Steven were absolutely horrible. Freddy left so that he did not have to explain what happened. I don't know who the Karen was just staring at me while I was trying to process that no one called me knowing that I was waiting. SMH. Legal actions are next.

needed a new battery that had to be special ordered and while changing the battery all of my…read moresensors had to be reset. work was done in a timely manner, and all of my fluids were top off at no additional cost

I have been coming here for awhile. I believe they are honest and they give accurate service times…read moreso that helps with planning.

This is an incident that recently happened to my wife and I that will give you an indication of…read moreFirst Tire's great customer service. We were on our way to the airport IAH when the driver in front of us swerved. He did that because he was avoiding a large rock in the road. Unfortunately that left us no time to do the same, and we ran our front left tire over the rock. We knew that it was bad immediately, and within a few seconds the tire pressure gage read 15 pounds and was going down. We quickly got to the exit lane and got off the freeway. We went under the freeway and pulled into a parking lot just as the pressure read 3lbs. We decided to call First Tire and see what they could do. Basically they told us to come in and we'd figure it out. We ubered back to our house, and with the car keys for the stranded car we drove to First Tire. We told Axel what happened and where the car was and he told me that they'd figure it out and call me. By the time we got to the airport, they had driven over to the car, put on the spare and drove it back. They called me to let me know about tire choices and they completed the repair along with a needed alignment that day. We let the car stay with them till we returned. They charged me for the new tire and alignment. This is what customer service is about. Instead of being nervous and focused on our broken car during our vacation, we knew everything was fine. It's always been a pleasure doing business with First Tire, and this just reinforces that opinion.

took my lifted jku in for an alignment after another shop botched the job and then gave me the run…read morearound about it being the best that could be done with my lift nd tire size. After a couple hours at offroad outlaws my jeep is driving like a dream on 37s! Thank you for wonderful service!!!! check this shop out!!!

I ordered airbags for my truck. They didn't call me to let me know they were in. I call and was…read moretold to be there the next day at 9am. I figured this was my appointment time. When i arrived i was informed there were no appointment times. I sat in there waiting room for 5 1/2 hours to find out they were short handed and the techs that were there were to covered up to get to my truck. Their problem is they cater to the local car dealers and screw the individual that comes in to get something done! They we're not concerned I sat there all day long. I would not recommend this place unless your desperate!

I stopped in for an Oil change the other day in my F250. While inside at the desk, I asked if they…read morecould balance and rotate the tires too. They indicated they had time and off to work they went and I went to their very nice waiting room. The young man that waited on me, was super friendly and very helpful. At one point I walked out of waiting room and there was a lady there and she asked if I needed any help and had been waited on. After I told her my truck was already in the back, she asked if I needed anything or If something was wrong. Very tentative and customer service oriented there. They got done with my truck. I paid and while at the register, I asked if my locks had been put back in glove compartment. They said they would check and before they could a young man came from back and said I forgot these and handed to me. I noticed a wet spot under my truck and mentioned it to the young man checking me out and he came outside and crawled under my truck looked and confirmed it was water and not from my truck. While there I asked how the balance on the tires went he went and check with the crew and said it went well. He was such a big help and friendly from the moment I walked into the business. My first experience here is outstanding, i will be returning for my next oil change. One last item, the waiting room is the best. Comfortable chairs and a coffee bar. Outstanding. All they need is recliner and you could have a nap while you waited. lol

Highly recommend Fulshear Tire & Automotive! Customer service is excellent. Tara, Sal and everyone…read morewe have interacted with are customer focused and they deliver on time.

The people, place and products are fantastic! They know their products and help with explaining…read morewhat they can do for their customers. Been doing business with them for years. Always more than satisfied with the work they do!

I purchased a vehicle thru Extreme and the entire process was seamless. I paid a more than fair…read moreprice and the ease of completing the paperwork was the quickest and most painless car purchasing process ever! While at their shop I looked at some of the vehicles they are working on and Extreme's work was just impeccable. Go by one day and just check them out! S. McDonald

Incredible experience, excellent service, and a very kind team. My car broke down on I-10, I had it…read moretowed to Brookshire Car Care and it is the best decision I could have made. Kevin was very communicative throughout the whole process and super helpful taking the time to answer all of my questions. Coming into the situation I was clueless and stressed after breaking down, and it was heartwarming to find a business with people that were honest and helpful explaining things, and incredibly kind. Great people, great service, wish I could give 10 stars!

Update: The owner personally reached out to me, sincerely apologized, and is actively working with…read moreme to find an agreeable resolution. He is even assisting me with getting my car sold and transported safely to the buyer. He is going above and beyond, and I truly appreciate his willingness to hear my concerns and frustrations about the initial lack of transparency and respond in a way that makes sense for everyone I brought my Honda (100k miles) here for a water pump failure. I was quoted $1,800-1,900 to replace the pump, tensioner, and belt, and was told in writing: "This work comes with a three year 36 thousand nationwide warranty. Car is in good shape otherwise." Based on their assessment that the car was "in good shape otherwise" and knowing Hondas are reliable vehicles, my husband and I decided to proceed with this significant repair. After agreeing to the cost and completing the water pump repair, we were then informed the engine is misfiring and is not repairable - essentially requiring a full engine replacement. My concerns: We were never informed of potential engine issues before authorizing the $1,800+ repair We were explicitly told the car was "in good shape otherwise" A misfiring engine should have been detected during the initial diagnostic, especially before recommending we invest nearly $2,000 in repairs We are now stuck with a car that needs an engine replacement after just paying for major repairs Had we known about the engine condition upfront, we would have made a completely different decision rather than putting $1,800+ into a car that would shortly need an engine replacement. This feels like a failure in diagnostic process and transparency. When a shop misses critical issues like this, I believe they should take some responsibility rather than leaving the customer holding the bag. I now have to purchase a different vehicle and feel the money spent on the water pump repair was wasted