One of the best experiences I have ever had getting a new license... easy to find, not too busy…read more.. and great service. I was in and out in less than 30 minutes...

Hands down the best DMV in Vancouver! Heidi was so incredibly helpful and I was in and out in ten…read moreminutes getting an enhanced license. The first time I went I didn't have all the proper paperwork and they were still so helpful. Pointed me in the right direction. I cannot recommend this DMV enough!

This DMV was very nice. Clean inside. Hardly any people. The staff was helpful and professional.read more

Easy to make appointments online, minimal wait when you arrive, cheerful and knowledgeable…read moreemployees, we couldn't be happier with this location! We have had to come here 4 times this past month for a variety of reasons and we never had a bad experience. Even the building and parking lot are clean and beautifully maintained. Best government facility we have ever been too.

Orchard Auto License absolutely lived up to the great reviews…read more When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them.

Visited this Washington Department of Licensing location to register a new vehicle we recently…read morepurchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office.

1000%, again that is 1000% improvement of customer service, speed of access to an agent, and…read moreattitudes, from 10 years and 20 ago. My only negative is that the only 2 locations are on the far east and far northeast in our are. 5 to 8 times more distance and time to get their. Re-open an office on the westside of town, keep your performance standard, and I'll Very Impressed.

With government office with several employees you would think that a government agency would figure…read moreout how to stagger lunch hours so that they could remain open from 12:00 to 1:00, which is typically the lunch hours for people needing to accomplish errands. Instead they close for 1 hour making it inconvenient for anyone to take care of business when they have the time available.

So kind, super helpful, and we got everything we needed done. The woman who helped us took extra…read moretime to verify our car type, which was incorrect on the documents from the car seller.

I am consistently impressed with the knowledge and kindness of the people that work here. I have…read morecalled several times with questions about auto title and registration processes, and they took the time to answer them even when it sounded very busy in their shop. In person, they are equally knowledgeable and efficient, and I am so happy to go there for car license, title and related business.

Discrimination of the disabled. There is no seating for the mobile impaired to wait for their turn…read more I was refused service at the drive up window because of line inside despite my explaining my disability and I waited longer at the drive thru than all the other people in line inside only to be told that I would not be given service. There is no signage on drive thru stating what services are provided at the drive thru or that the drive thru customers will not be served if there are customers inside. Please add a chair or two so those who cannot stand in long lines can still take care of their vehicle licensing.

Kind a dry staff. They don't seem very friendly. She did give us some good information on how to…read moreprotect yourself from theft.

This might not be for everyone. That said, I did not have an appt., I arrived around 11am waited in…read morea line of two people, waited less than 10 minutes. Explained why I was there. I was then given an appt to come back at 2:30pm the same day. I returned and again waited less than 10 minutes. Amazing!! Everyone was friendly and helpful. I was finished within 30 minutes. This worked great for me. If you get there too late in the afternoon as a walk in (2:30pm on the 2nd try for a different reason) there maybe a sign up reading They are no longer accepting walk-ins. 3rd visit I was there by 11:30am, no line, my questions were answered. Less than 10 minutes. I actually had a great experience considering it was at the DMV

Showed up at 8:20. Got my apt set for 10am. I was able to go do errands and come back…read more This new system is a lifesaver. No more waiting with others and it's super efficient

I seldom go into Auto Licensing except to renew my tabs. And I've been going to this particular…read morelocation since they opened. Always greeted with a smile and very friendly attitude. Today's experience was exceptional. Because I walk with a cane and have trouble with my spine putting tabs on my car can be a pain. However, the gentleman kindly came out without my asking and put the tabs on my car after taking the old tabs off. Such kindness is something we just don't find anymore.

Very professional and quick to answer my emails. I am a dealer requesting title & licensing…read morevalues. They always work with me and my custsomers.

I've been to a lot of DMVs across the country, I hate them. Parking was so easy, tons of street…read moreparking, appointments were easy online, walk-ins look super easy/20 min wait max. Self check in on a kiosk. They took me exactly when it was my appointment. I'm here afternoon on a Thursday. People are nice, knowledgeable and helpful. They're efficient. Even the guy next to me said that's the fastest registration he's ever done. It's clean. And downtown! Gotta say I'm impressed.

I did not catch her name, but to the woman who helped #S802 late this afternoon (blonde with nice…read morecoral nails, we think in #3), we said it then and will say it again: you are awesome! Thank you for handling all our issues so efficiently and with humor and kindness. Gratefully, the really lame people who can't keep track of paperwork.