Big NO for Erik. I would definitely recommend AVOIDING Erik Lopez as your advisor, especially if you're female. He helped set up my service appointment via instagram, and then when I had posted a picture of a family breakfast, he assumed the males arm in my photo was a boyfriend? So he said he was canceling my appointment and to go to a different dealership. Yeah, big no for me Erik. I've been coming to this location since 2015, you think your personal issues are going to stop me? Lol LEE SAVED THIS EXPERIENCE. If it weren't for Lee, I'd be way more upset than I was. Lee- thank you so much for making me feel so comfortable. You really went above and beyond to make sure I felt safe, happy and you made sure I was set up with a loaner ASAP so I could get to work. Thank you for all the kind and encouraging words. And thank you for making sure my car was safe. I wouldn't go to anyone other than Lee. Thank you again! Lee, you're literally the only reason this is a 5 star review. So thank you read more

Hello Subaru of Temecula - Offensive text from advisor - Auto Repair Near Me - Temecula, California

The service department cannot be trusted, at least in my experience. I will never go back. I had some recall work done and then got an email saying that they found an "engine oil leak" which would cost over $4100 to fix. The email included a phone video made by the tech showing what looked like black oil behind the engine. My car was recently inspected by a good independent shop (Auto Club Approved!!) in Temecula and they found nothing leaking. So, was I supposed to just pay the four grand for nothing or were they going to try and get me to trade in on a new vehicle? We will never know because my independent garage said "no leaks" and my garage floor hasn't got a single drop of oil, and I will never go back to this dealership for anything, not even parts. read more

Still 1-star because it seems they never changed my oil on 2/18. First, I learned it's overfilled on 3/6, then I learn the oil is way too dark (3/17) for the amount of miles I drove the car, which is 233 TOTAL. I barely drove my car due to the fact I purchased a brand new car. But they're trying to say I drove 233 miles AFTER I found out about my overfilled oil, which is not the case. I get gaslit at work everyday, don't try to gaslight me with that. It is 233 miles TOTAL and for only 233 miles that oil should have been the nice golden color oil is but it was as if I've driven it for thousands of miles for how dark it was. They also threatened to close my complaint if I did not bring my car in to them on their time. I received a text while I was at work saying my car was being serviced, which was odd because my WRX or my Forester did not have scheduled appointments. I thought maybe it was just a mistake so I just went about my work day. After work, I go through my emails and see an email from the service advisor stating, "If you decide not to arrive, we will close your complaint." The issue has yet to be resolved but you're threatening to close my complaint if I don't go in on your time? I'm the customer, shouldn't it be on my time? Are these the business tactics we practice because this dealer is not BBB accredited? A few emails ago, they did ask me to remove my posts. Why should I after I've been continually gaslit by the service advisor that I will not name and then threatened to have my complaint closed because I'm not doing things on their time? read more

Hello Subaru of Temecula - Got an oil change and they overfilled it. This was tested on level ground with a cold engine. - Auto Repair Near Me - Temecula, California

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Drove home in my new car today. The Sales Manager Jose made sure every phase of the leasing experience was wonderful. Ben the salesman was also fantastic and explained every detail and set up my phone to merge with the vehicle. Jose brought the manager of the service department over to make me comfortable with that department. They treated me like family and I cherish the relationships I have made with them. I highly recommend Hello Subaru and will be forever grateful for the professional service I was given. read more

I scheduled a service appointment at Hello Subaru Temecula for my wife's Subaru Ascent and it turned into one problem after another, with zero confidence-inspiring ownership from the service department. This visit was for the 60,000 mile service, which is not cheap (around $1,300). When I booked the appointment over the phone, I was very clear about what I wanted and did not want. As part of the package they include a battery cleaning, and I specifically said I did not need that. The person who set the appointment assured me everything was noted so the team would be ready when I dropped the car off. When I arrived, there were no notes. They had me down for an oil change only. I had to walk them through everything again at check-in. That eventually got sorted out, but it was also the first sign that what was promised on the phone did not translate into actual execution. During the service they sent me the inspection video, which was appreciated. They flagged the rear diff cross member as needing replacement. What bothered me was that nobody checked whether it should be covered under warranty until I brought it up. Once I pushed, it was confirmed and handled under warranty. That did not feel proactive or customer-focused. It felt like they were perfectly happy to see if I would pay for it unless I caught it. Pickup was where things really fell apart. When I went to pay, the total was about $1,000 higher than what I had been quoted. After spending time reviewing it, they eventually realized they were double charging labor. That is not a minor mistake. If I had not pushed back, I have no doubt I would have been overcharged. Then they brought the car around and the rear wiper was visibly wrong and jammed. It was wedged between the glass and the trim because they installed the wrong size wiper and forced it to fit. This was obvious at a glance, which tells me there was no real quality check before handing the car back. At that point, the bigger issue became trust. If something as visible as a rear wiper can be installed incorrectly and sent out the door, how am I supposed to have confidence in the rest of the work that I cannot easily verify? Did they change the cabin and engine air filters? If so, were they the correct ones? Did they replace fluids that were part of what I paid for? I honestly do not know, and that is the problem. The service manager's response was essentially "sorry," with no real attempt to reassure me that the service was done correctly or explain what quality control they have in place. When you stack it all up, it is a mess from start to finish. Appointment details not documented, intake not aligned, warranty coverage not proactively checked, an attempted overcharge due to double labor, and an incorrect part installed with no QA. I left with no confidence in the service department. Unfortunately, this is part of a broader pattern we have seen across Subaru dealerships, not just here. On a prior service at a different dealer, we had an upper oil pan gasket replaced under warranty, which required pulling the engine. It was done incorrectly and had to be redone shortly after, which resulted in nearly three weeks without the car. Between experiences like that and what happened at Hello Subaru Temecula, we have lost confidence in Subaru service overall. We have owned four Subarus. Between this and other subpar dealer service experiences, this will be our last. I cannot recommend Hello Subaru Temecula service, and I would strongly suggest going elsewhere if you value accurate billing, basic quality control, and confidence that the work you pay for is actually done correctly. read more

Hello Subaru of Temecula - Let's just go ahead and wedge the completely wrong wiper here, and send the car out like this . The customer will never notice - Auto Repair Near Me - Temecula, California

Although I live in Indio, I decided to lease a new Outback here instead of Palm Springs Subaru. I especially appreciated the great service and communication that I received from Sales Representative, Isaiah Batton. He and I were able to do much of our negotiation remotely, by text and email, which saved me a lot of wasted time sitting around at the dealership. Isaiah was honest and I had no surprises when I went in to finalize my deal on a new Outback. I'm very satisfied with my new Outback. read more

Hello Subaru of Temecula - My new 2026 Subaru Outback with a new "Deep Emerald Green Pearl" color. - Auto Repair Near Me - Temecula, California

Spent several hours on the phone with a very friendly salesperson since we live far away. He sent photos and videos, which we appreciated. Once we confirmed we wanted to move forward with the car and asked for the application, we were told a manager had someone else coming in to see it and that it would go to whoever showed up in person first. We were then told if that person passed, we could move forward, even though we had already expressed intent to purchase. That buyer ended up purchasing the car, and we were then offered a different one. The whole situation felt like a bait and switch, and it left a bad impression. Based on this experience, we would not choose to do business here again. read more

I test drove a Suburu Forester Touring on 5-31-26 with Ayat Elyazdi and she was Great to deal with as a sales person. She did everything she could to get this vehicle to the price I needed it to be at to drive it home. I was looking for an unrealistic price for such a great vehicle so I didn't get to take it home. I have to say if you're looking to purchase a vehicle I HIGHLY RECOMMEND coming here and asking for Ayat she was such a pleasure to work with. Ayat even introduced me to her General Manager Magaly Rivera. Magaly was also trying to do everything she could so that I could take the Forester home. When the price wasn't something I could do Magaly and Ayat showed me some other options that would most likely be in my price range but I fell in love with that Suburu Forester Touring. Even though I left without a vehicle I will keep looking to Hello Suburu for my next vehicle and I HIGHLY Recommend that you do the same. read more

Repeated Misdiagnosis, Internal Contradictions, and a Total Waste of Time I gave this service department multiple chances, and each visit made it clear that the problems here are systemic, not accidental. Battery issue: A straightforward battery problem was mishandled and never properly diagnosed. Instead of resolving the issue, I was left dealing with unnecessary inconvenience and wasted time that could have been avoided with basic competence. Door handle / sensor issue: This was the breaking point. I was clearly told by a service writer that the fix was a simple door-close sensor located in the body of the vehicle and that it would be an easy DIY replacement. Wanting to be sure, I checked with the parts department -- who immediately said that sensor would NOT fix the issue. I escalated this contradiction to the service manager and told them plainly: I didn't care who was right, I just wanted the problem diagnosed and repaired correctly. Despite this, I later received a message that "the part has arrived." When I requested the part numbers, I was given door handle assemblies and gaskets -- not a sensor. In other words, the original diagnosis was wrong, and no one bothered to acknowledge it or correct course before wasting more of my time. No one took responsibility. No one explained the conflicting information. No one addressed whether this should have been handled as a warranty repair, which it likely should have been. This experience felt less like an honest mistake and more like careless service at best, or upselling at worst. I no longer trust this service department to diagnose or repair a vehicle competently. If you're considering service here, do yourself a favor and get a second opinion before approving any work. read more

want to start of thanks to you all at Subaru for making my car buy experience better then expected Joe the sales guy gave me a call immediately after review the cars online. so it was nice not chasing them down. he was super helpful and was able to explain to me with detail about questions I had. james the top sales guy helped out finding me the best rate that fit my budget and gave me carefree peace of mind experience. I was looking for a used wrx but walked away with a brand new 2026 wrx that was a better deal and package that fit my budget. I was there on a Sunday afternoon and felt not rushed or told what to do. I was hesitant at first but that dude worked his magic and made it better then what I expected.. I felt taken care of not take advantage of big difference both james and joe are solid and not just salesman. they care Erika the manager helped out with any questions I had after and she even took time after hrs to get me gas and to even get my car detailed after hrs no questions asked she was a beyond helpful. read more

Tech Team is amazing & thanks Tim for your service work on my 2025 CTW & front rattling speaker... Scott in parts is my favorite for knowledge of Chem Guys car products & Tow hitch . read more

Hello Subaru of Temecula - Safe products for my New Ride - Auto Repair Near Me - Temecula, California

I had a faulty Subaru windshield spontaneously crack (class action lawsuit I was not aware of). Arrogant (stupid?) male kid told me it would cost over FOUR THOUSAND DOLLARS just to replace the windshield. He mistook me for an ignorant older white female. read more

Called them about a car I saw online they said come and look at it! We get there ohh the car was sold!!! Could have told me that over the phone. 30 min before I got there. Drove from far to look at it!! for them to use these bait and switch tactics!!!! They still have the car on their website to trick people to come in. The dealer show room is super small and only have two cars inside. Outside there's no parking. Car buying process should be easier with technology you would think!! But it's gotten worse with time. Also it seams they don't sell low Apr cars (2024 forester wilderness 1.9 Apr)to people with good credit because they know they will make less on the loan. Also add on stickers suck!! read more

Hello Subaru of Temecula - This car was sold 2 weeks ago!! They still have it on their website!! Beware - Auto Repair Near Me - Temecula, California

Came in for an oil change and filter change. My appointment started at 8am. It's 1pm. And my Crosstrek isn't finished yet. Wild part is this isn't the first time. Honestly I wouldn't prefer to go to another shop, I just want better service. On top of that Eric wants to argue over a confirmation of service that he claims to have sent to me via text message. read more

Your service department either doesn't know or don't want to take the time to diagnose a problem properly. I got a wrong diagnosis on my outback, that cost me $3700 and did not fix the problem. I requested a refund for miss diagnosis and unnecessary repair. They totally ignored me. read more

James Wine in new car sales is the man to go to! Amazing experience, thanx James - thanx Hello!

Just bought a brand new 2025 Subaru forester hybrid and am absolutely obsessed with it. So thankful for the great staff and experience with Subarus customer service staff. Especially Isaiah who stayed in contact with us throughout the entire process and got us an amazing deal. These people have become some sort of family with how interactive they are with the community and their costumers. Definitely recommend coming to this Subaru in Temecula. And if you request Isaiah your experience might be just like mine. Thank you guys for the amazing experience and helping me acquire my first car at such a great deal. read more

I have never experienced customer service like that provided by the leadership team there. Anytime I have had any issue they have been there and worked as a team even with service to deliver amazing results. The GM is unlike any other car dealership manager I have ever met. Magaly is a true leader and it shows in the way her team works together. If you're in the market for a new Subaru go see them. read more

$479 for a single tire tpms sensor replacement??!! This is absolutely ridiculous- online search for Southern California Subaru dealers tops out at about $250. Oh, I forgot to mention that I declined the service but still had to pay the $219 "electrical systems" analysis fee - the only thing they did here, according to the video, was hold the handheld sensor tool next to the tire to determine which sensor was bad, which took all of about 30 seconds. AND, the video points out the LEFT rear tire while the service estimate says the RIGHT rear tire???!!! C'mon Hello. read more

No problems with the car or buying it. Problem came when I put an additional $9,000 down on principle to get the GAP insurance refunded back to my auto loan. The GAP insurer verified they cancelled the GAP insurance on my account, but for some reason Sales Manager Luis Marta-Lara has not refunded the refund to the auto loan? Three months have passed from this cancellation and still not a refund, after several attempt to rectify the issue. Have to hire an attorney now, which means they, Subaru, will be responsible for court cost - like $5,000. Seems like a stupid move on their part, but some people need to be motivated to act. ***Consumer Protection Attorneys use a law called "Fee-Shifting" that put the attorney fees and court cost on car dealership for their violations of law. Calling attorneys now, we will see how that goes. read more

Don't take your Subaru there for services unless you want to pay for unnecessary repairs on your vehicle! Took my 2019 Forester in for a diagnosis because all the warning lights turned on my dashboard. All I needed for the technician to do is figure out why the warning lights were turned on instead he gave me list of unnecessary things my vehicle needed due to the vehicle's mileage. Technician didn't do a thorough inspection and took my vehicle to another honest company. Thankfully I didn't spend $2000. This other company was able to find the root cause on my vehicle which was a leaked hose! The hose had a 2 inch hole and the company was able to replace it for $50! The technician was able to show me the hole as he removed it. After the pcv hose was replaced, all the warning lights on the dashboard disappeared. Anyways, just take your car someplace else for any necessary services needed! read more

Great service buying a car. Absolute crap for the service department. Nobody ever calls back, texts back, or emails back. Advisor says one thing but parts says another. Picked up my car and there was still stuff not put back together. Courtesy vehicle was filthy. If what I need wasn't under warranty I want nothing to do with the place. read more

0 STARS IF POSSIBLE the technicians are flat out negligent and the dealership refuses to take responsibility for their mistakes. I've been trying to get in touch with management for a week now and they are always unavailable and no one will ever call back. read more

I'm extremely disappointed with my experience at Hello Subaru of Temecula. I brought in my 2019 Subaru STI with only 33,000 miles for an issue that should have been clearly covered under warranty -- engine failure. Despite that, the dealership denied my warranty claim with no real explanation and left me stuck with the bill. So I took it to several mechanics which told me go back to the dealer for warranty claim. What they were trying to charge me was for a tear down which they were trying to get over 10k plus. I have proof of everything. A year later I see Subaru has been through a law suit were battery's die and I take mine in for bad battery, They told me the battery test would take 30-40 minutes, but they ended up keeping my car overnight without telling me. Which in itself is sketchy, why need to keep my car over night when I called riverside Subaru and they said the battery has to fail and takes only max 1hr. Mind you brought it in at 11am. I specifically asked them not to jump-start my vehicle, but they ignored that request and did it anyway. As a result, they fried my brand-new Cobb fuel management system, damaged the O2 sensor which isn't part of anything, and returned the car to me with a check engine light on -- something that wasn't there when I checked in. They now refuse to release the video of my vehicle being checked in, which would prove it arrived without any engine light on. I've also left several voicemails for the GM, and no one has gotten back to me. The lack of communication and accountability is beyond frustrating. This isn't the first issue either -- I brought the car in a year prior for electrical problems that have been ongoing since 2019, and nothing was truly resolved. Be very careful dealing with this dealership. They don't take responsibility for the damage they cause, they avoid customer calls, and they're more interested in protecting themselves than fixing your vehicle the right way. If you care about your car, avoid Hello Subaru of Temecula. Completely untrustworthy and unprofessional. read more

Wow wow wow! This dealership has OFFICIALLY secured a lifetime customer. I bought a car here two years ago and was in and out FAST, no BS, no hidden fees, no gaslighting. Got an amazing quality car at an unbeatable price. Now I'm here again because my car from 2 years ago was totaled in a hit and run, and I came back. Because when life is hectic and I'm dealing with other stresses, I didn't want to add dealing with any other car dealer to that list. James helped us out and was kind, professional, and beyond helpful, even looking at other HELLO lots- which would mean losing a sale- to help in getting us into a vehicle. He was able to secure one with all our desired features and not one penny over our max budget AND Subaru gold WARRANTY. I will NEVER buy a vehicle from any other lot. They are helpful, kind, knowledgeable, and above all have integrity which seems nearly non-existent in this industry. read more

Purchased a new vehicle from Hello Subaru February 2023. Went great. In the agreement there was a free vehicle service every 6 months that included oil change, rotate tires, top off all fluid levels and inspect cabin and engine filters and replace as necessary. Wiper blades too. The agreement was if I were to use their facility to do the Subaru corporation sponsored service Hello Subaru would match them on the 5th. Oil change. Now that it's been two years i was told they are not offering that promotion. After I got testy on the phone the General Manager agreed to honor the agreement. Or so I thought. I did go in and my car went in for service but they only changed the oil. One wiper blade was damaged, cabin and engine filter required replacing and tires were not rotated. The service attendant said it wasn't his call not to replace the necessary components. They wanted $90. for the cabin filter, $75.00 for one wiper blade and $55. for engine air filter. The agreement was to copy the Subaru corporation. Under the Subaru corporation the filters were replaced free for me. What else is Hello Subaru going to cut corners on in my future? read more

I have purchased two cars from hello Subaru Temecula, and my hope is that I can buy from them for the rest of my life. My first purchase was a forester and I loved it. It was the best car I have ever owned. We just decided to upgrade to a nicer model, and I LOVE it! Dealerships are stressful, and previous to coming here my dealership experiences were unpleasant. From the first time my husband and I walked in the door at Subaru I felt welcome, informed, but not pressured, and very comfortable. They have a great selection, wonderful staff, and they offer fantasies warranties! Once we decided to upgrade, Miranda Walked me through the trade-in process and went above and beyond to answer every question I had and to find exactly what I wanted. She communicated every step of the way, giving me options and information without being pushy or sales pitchy at all. I truly feel like all of the staff at hello Subaru has been outstanding. My husband worked with Isaiah while trying to decide what kind of vehicle he wanted and he was very grateful and happy with the service her received as well. We will be lifelong customers for sure! We are so happy with our upgrade read more

Hello Subaru of Temecula - Auto Repair Near Me - Temecula, California

Bad experiences and horrible customer service continue at Hello Subaru of Temecula. We leased a Solterra, the EV. -Post contract, after being home and enjoying the car, Hello Subaru rep tried to increase pricing. Not once but twice. Patently dishonest. -12 volt battery issue: clearly our 12v battery was never charged and so damaged while sitting on the dealer lot. 3 times we have had the car refuse to start because of low 12v battery. Twice Hello Temecula has received the car and gone through it. Both times refusing to fix the issue by replacing the dealer injured battery. So we now live with a Solterra that may or may not start when we need it. We have started using Subaru tow to get it to the dealer but it is still a 3 hour round trip for two of us to pick it up. Twice the dealer has released the car saying they have fully tested it and there is nothing wrong. I brought the voltmeter and load tester last time we picked it up. Hello Temecula is either not testing at all or lying about the results. Still in the Hello lot after receiving the car, without trying to start it, the battery showed 11.4 volts. On the 'twice tested' battery. Also, after Hello's car inspection, the tire light was on and the tire I checked was very low. We had them refill. Subaru corporate is not getting back to us. It is a good car for our needs. This unethical behavior from Subaru, Hello Temecula, rep Jonathan Teng and service Lee Quintanilla is ruining our Subaru experience. Do not trust Hello Subaru with your vehicle needs. read more

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2 hours and 15 minutes for an oil change and tire rotation.... Passed on the car wash to try and hurry it along.... With an appointment .... read more

Highly recommend you ask for Ben Rodriguez. He knows his cars and he will work his tail off to find the right fit for you. No hard sell - he's not trying to sell you something you don't want - he's trying to find the vehicle you want. Ask for Ben. read more

This place came in clutch. Super helpful sales team. Purchased a used car that was exactly what i wanted and they were willing to work with me. Had some concerns about the car and the service department helped me out. Really went above and beyond for me. Blew my mind. Such a great experience to a situation that can go downhill fast when purchasing used vehicles. Will come back for the snacks and coffee. Big shout out to Dylan in sales and Robert in service. Thank you very much for helping me with my 1st Subaru purchase. read more

Erika reached out and we hashed things out . She apologized and I really appreciated that. Even though I had that strange interaction, I will still recommend Subaru. Happy shopping. read more

Hello Subaru of Temecula - 2024 Subaru forester wilderness - Auto Repair Near Me - Temecula, California

Contacted dealership vis internet re: their Forrester inventory. Customer service guy said they had the specific model was interested in and made an appointment to visit the dealersghip. Was very explicit re: this was a preliminary visit as we had not decided how we were going to purchase i.e. finance, trade existing car, cash. Got to the dealership and right off told the car was interested in was sold the day before. My antenna went up but nevertheless took a test drive in another Forrtester. Upon return again repeated this was initial search and requested a preliminary "Out the Door " price. Sales service guy went to his Sales Manager and came back w/ a $4K maintenance package add-on ! Asked the sales service guy to please print out and exclude the unrequested add on. That's when the SALES MANAGER came back and communicated if I thought I could get thousands of dollars off I was in the wrong place and to come back when I knew which manner i would purchase. Thanked both these guys for their time and got the heck outta there. This was a blatant example of an antiquainted business model that somehow continues to exist. The "good guy - bad guy" high pressure tactics that accomplish little for the buyer and attempts to push "add on" services (dent repair, paint protection, upholstery protection, etc. that are big profit centers for the dealer. Responded to the General Manager request for my review and he not surprisingly didn't respond. With the advent of technology the Vehicle Invoice Price is available and this is definitely not what the dealers wish to share w/you. Not saying dealerships shouldn't make money but it can be accomplished in a open and honest manner. Bottom line is these guys proved they cannot be trusted because of their lack of transparency and bullish selling strategies. read more

Bought a used Jeep from them in December 2024. Upon looking at the car before the test drive, I found a half empty quart of oil in the spare tire area (this is hidden under a hatch in the back.) This was not a good sign. The sales person promptly removed it. So if I didn't buy the car, the next person would have not known it burns oil. Very, very classy move, but not surprising I suppose. I financed through them to get the car off the lot, but informed them I would be returning with a check from my credit union. Once I informed them of this, they "needed" a $1k down payment. They would not accept Zelle or a wire transfer. Cash or card, only. Didn't say why other than it was a bank issue. They also didn't tell me one of the banks they applied to on my behalf denied the application. I found out via a letter in the mail a week later. What a fun surprise that was to get in the mail. Seems like I should have been informed of this, immediately. In fact, the whole financing process was strange. I waited 2hrs at the dealer for them to figure it out. And then had to run to bank to get them their $1k. The credit union loan went through with absolutely no issues, in less than an hour. About a week after purchase, the car threw a code for the air suspension. I had not driven it off road and only put about 250 city/highway miles on it. It requires a major repair to the air ride, which of course is not covered under the extended warranty I purchased. Very hard to believe they did not see the code when completing their inspection. Feels sneaky, but I can't prove anything intentional. The Jeep came with a roof rack and crossbars. The crossbars are locked in place yet I was not provided keys. I made three separate inquires about the keys; was told they would get back to me, however a month later and not a word. I know they don't have them, but how hard is a follow-up email? Car was detailed prior to purchase. It now shows "pin stripes" on both sides, consistent with driving through brush/trees/offroad. Again, this feels very sneaky. This one they had to have known about as the pinstripes are clear as day. So now in order to keep the car looking decent, I have to have it detailed monthly. Awesome. So now I'm out of pocket to repair the air-ride, for new keys and monthly detailing. I understand I bought a used Jeep. I understand why people buy Jeeps. All I expect is to know what I am buying. I wouldn't have bought a car I need to replace the suspension on. I would not have bought a Jeep with scratches showing the whole length of the damn car. These people are dishonest, bottom line. They are the embodiment of the 'used car salesman' stereotype. read more

On 8/15/25, I took my 2017 Subaru (58,000 miles) in for a routine oil change. I was told I needed $3,400 worth of work on my car. The most expensive item was "recommend front lower control arm replacement ASAP due to split and torn bushing and play on front ball joints as well as for safety concerns." A few days later, I sought a second opinion from an independent auto repair shop. They inspected my car and said there was a bit of wear, but no repair was necessary. They also advised that there was no safety issue. This was blatant dishonesty on the part of Subaru. I will never patronize this business again and would advise others against doing so. read more

One of the worst experiences I ever had dealing with a dealership. First they set up an appointment for a car that isn't there and they didn't bother to tell me until the day of my appointment, so ultimately I ended up wasting time even taking the drive down there. Then I tell them I want to buy the car that they supposedly set me up with an appointment to see and next thing you know you can't find the car anywhere online so l assume they sold it. Dylan Franco has to be one of the worst client advisors I not only met but ever dealt with. Not sure what led to me not even being able to see the car but i ended up getting a better deal somewhere else anyways. Dylan you should work on your people skills and stop lying to potential customers, doesn't really help with your reputation. Guarantee I will be making sure people do not come to this business to purchase a vehicle at all and to stay away from Dylan Franco and his unprofessionalism. At least I was able to get the car I wanted at a better price and a better model! read more

Overall good experience on my latest appointment. Ashley was very helpful and communicative. I would like to see an improvement in the waiting area. I had some work to do and there's nowhere to sit and get away from the sound of people and the TV. There are 2 small tables out in the showroom but they have signs that they are reserved for sales people. A small work area would be helpful. read more

Subaru of Temecula is top notch. Bought my Subaru Ascent here and had an amazingly smooth process at a fair price. Today, I dropped off my vehicle for the 12k maintenance service and Evelyn in the service department was great! She clearly communicated the process and timeframe, offered some added services at no charge, and was a pleasant person to deal with. This will definitely be my go-to for future purchases and services. read more

This dealer is a joke. They refuse to do a software/firmware update for my 2024 Crosstrek. There is a TSB to fix many known issues with the infotainment system. It's also nearly impossible to get a hold of a live person and when you do they hang up on you. Customer service at this dealer is horrible! I just got off the phone with Riverside Subaru and was told of course we do that update for the Crosstrek, when do you want to bring it in. Update: Thought I'd give these guys another chance since they are my local dealer. I'm not sure which is worse their useless ai phone system or their unwillingness to do firmware updates on my 2024 Crosstrek. No thanks on hello subaru. What a joke of a dealership! Heading to DCH Subaru in Riverside to take care of my issue. Sucks since Riverside is one hour away and I live in Temecula read more

Even though the Subaru I purchased was from a different County out of my area.... I have been able to come to my local Subaru for all of my oil changes and check ups. My last visit there I had by far the best customer service experience ever! And I have been a loyal Subaru Customer for YEARS! I was helped by a gentleman by the name of Lee. He was so proactive, communicative, KIND, responsive and the most personable employee I have come into contact with at Temecula Subaru. :) He was the type of person you would want to have representing the face of your company if you owned a business. He made me feel like my needs and concerns were important and at the top of his list to take care of. (I had a few issues with parts not performing as they should and needed some adjustments and additional help other then my oil change.) He was happy to get it all done in a timely manner and was very communicative with me how things were moving along. I just want Subaru to know that this is what you would come to expect in a "Customer Service" representative. In times like these, I find Customer Service employees to be burnt out, irritable, bothered by request to make things "right" and short fused. He was the complete opposite! Going above and beyond to HELP ME! I hope they never loose him as an employee and are able to model their customer service department after his exemplary example! KUDOS TO LEE (Unfortunately I did not ask to take a photo of him.... wish I had so that I could post here.) read more