8/18/25 My Acura RDX was in need of an oil change, so I decided to come back to this dealer. Roy, was my service advisor. He greeted me promptly in the service drive and took care of my vehicle, from start to finish. There is a small waiting area that I always appreciate and enjoy. Since we don't get loaner vehicles, this was a nice consolation prize. Complete with a coffee bar and water as well as a pop corn machine. The dealership seems awful quiet and way less busy than Toyota and Paradise. It was so calming, just to wait. Roy had my car washed for me and out within an hour and 45 min. Overall, great experience and 5 stars for OH ACURA! read more

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Are these guys still in business?? Been shopping for a new car and an Acura RDX was on my list to check out. I have called multiple times and they never answer and I get a VM. I went to their website and it mentions they are moving soon, but I am not sure if they are moving here or somewhere else. No other information anywhere. I live in Temecula and I am not driving to Riverside or Escondido when every other dealership is local. Acura you lost a customer over this. read more

I will never take my Acura back for service at OH Acura. Rattle in the front speaker. I thought was a simple fix. Paid $210 to diagnose and had no problem paying that. The problem was the quoted price for the repair was $810 for molding and speaker. I declined repair only to find out after that the speaker was bad and moulding was good. I called back to get price on speaker ($110) that would have been covered by the $210 I paid since its it would have been applied to repair. So frustrated....When I shared this with the service adviser I was told that they would have the manager call me back. I waited 3 days. No call. I just want to be able to "trust" a service department. I would not recommend taking your car to this place. read more

I strongly advise anyone considering purchasing a car from Temecula Acura to think twice. The finance department at this dealership will attempt to steal money from you, and it feels like a scam. I was told by employees at other dealerships and even a previous finance company I worked with that what Acura finance tried to do was take money that was rightfully mine. After trading my Toyota for an Acura, the lady in finance (Angel) called me to say there was a $3k check coming to me for overpayments I made on the Toyota and that I needed to give that money to Acura. I called the finance company that my Toyota was through, and they said that is never the case and to not give any money to Acura. Toyota Finance made sure to send the money directly to me and followed up a few weeks later to make sure I got it. Once you have bought a car from Temecula Acura, don't expect any customer support. The staff do not care to help you after a sale is made. Over a year later, I ended up selling my Acura and when attempting to collect information about my GAP refund I was ignored or redirected. I was treated like I was a nuisance for trying to collect money owed to me. It took 3 months for me to get somewhat of an accurate answer on what was happening with my GAP refund and the responses I got (the few times I finally got a response) were with attitude from multiple people. I'm beyond relieved that I no longer own an Acura, as it means I never have to deal with this place ever again. If you value your time, money, and sanity, I suggest finding a dealership that actually values its customers. read more

Let Roy at OH Acura to assist with your next service needs. Friendly and professional experience and loaned me the awesome 2024 Integra. They're definitely the go to dealer for your next Acura service needs. 5 stars for sure. read more

OH Acura Of Temecula - Classic Integra in their showroom. - Car Dealers Near Me - Temecula, California

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Joanna there is so friendly and knowledgeable. You always fear that what are they going to say "I need to do today" I didn't get that impression which makes me think I will be back. For your Acura needs come see Joanna at Oh Acura and don't Delay. read more

Robert and his service team are exceptional! They went above and beyond to ensure the highest level of customer satisfaction. I will be getting my car serviced here for years to come. The entire staff is very friendly and knowledgeable. Cheers to Oh Acura read more

The services that I received in Acura dealership in Temecula was so geart that it left me with a moral obligation to write a review and let people know about my experience. The most striking characteristics of all was the personal courtesy, their concerns and conscientious for the subjects, their knowledge and their extreme willingness to help along with their honesty. They even did go beyond their their call of duty and took extra miles to help which indicates their hard-working characteristic. In particular, I would like to mention two names between others and thank them for their outstanding helps: Mr. Chad Sobek and Mr. Tony Moniz. I can write pages about my experience In there, but I suffice to this much and assuring everybody that everybody will get an awesome experience in Temecula Acura dealership. read more

I had my RDX in for a recall on the fuel pump, two months later we started getting a code, I brought it to my local repair shop they find it's the fuel pump. I did not remember about the recall from a few months earlier so had the part replaced for $1150. When I remembered about the recall, I contacted the service department and they told me the Service Manager would return my call. She never returned my call and instead had an advisor text me that there is nothing they can do. I contacted the General Manger and he has also ghosted me, never bothered to retun my email. Very poor service and response all around. I received a faulty fuel pump and/or a bad installation on the fuel pump and Temecula Acura will do nothing to stand by their parts or service. I will never take my vehicles there again unless it is a recall. read more

My wife and I bought a used car from this dealership and got a terrific deal. The sales staff (Natalie, Glenn, and Kendal) were professional and 'down to earth' (so no gimmicks or pressure, etc). We negotiated a price and they stuck with it and also detailed the vehicle (it was already clean, but did some extra stuff we requested), and also gave us a few free oil changes with the deal. We also used the service department. Chad (service manager) and Roy (our assigned technician) were awesome. We needed a second Key FOB and bought it from this dealership and had it programmed there. Instead of waiting on site, they paid to Uber us to the nearby mall and then picked us up when car was ready, plus cleaned the car (complimentary) and it looked beautiful. But Chad and Roy's personalities and 'niceness' were what really stood out, and we highly recommend this dealership's sales and service department. read more

My husband and I are very happy and satisfied with our entire experience at OH Acura of Temecula. Glenn Flores reached out and made it very easy to communicate over text message. This option worked very well for us. Glen was flexible and understanding with our situation and schedule. Once at the dealership Glenn had the vehicle out and ready for us to view and drive. He was very knowledgeable about the vehicle we were interested in purchasing and made sure to point out the most important features. Glenn was very approachable, professional, kind and upbeat. I would recommend Glenn Flores to anyone interested in purchasing from OH Acura of Temecula. read more

They used be a good vendor. Great service and customer service. And then. Well I got a recall on my Acura that they took 5 days to work on No problem. I trusted them. Then, when I picked my car, air didn't work, although it did work when I put my car for the recall Then, when I went back, they charged me to look into my problem and they would tell me (without any transparency) whether it was their problem or mine. Well, my air conditioner worked when I drives in and doesn't when I drives out. Looks like a dishonest vendor to me. I will no longer use them. You shouldn't either. read more

Roy Hernandez is amazing!!! Super helpful good customer service!! Very professional! A++

What began as a pleasant experience quickly became a nightmare, worked out a trade in deal to finance a new Integra, had the payment, down payment, terms, and my husband and I had already signed documents. When we were told at the last minute that they miscalculated our payoff by $9,000 on previous loan. This isn't even true because I provided the payoff upfront and it was represented in the original loan terms provided. We spent 3 hours here with our autistic daughter who was having a meltdown. They were washing the car for us and we had already pulled everything out of our old car. The finance manager lied straight to our faces and our salesman Drew couldn't even look at me. We were left with our credit run and destroyed, wasted time, and heartbreak. Spare yourself the trouble and shop elsewhere. read more

Yeah still don't have my car. Over a month later and as of Friday looks to be a while longer. So what kind of inspection did you do before you sold me this POS?! read more

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Terrible service and treatment for a long time loyal customer.. My ex Wife had turned in her leases suv back in the beginning of August (08-06-24). That same week I noticed that her old vehicle was still being reflected on my account. Called HONDA Financial and they advised your dealership did not send the payoff request. So I called your dealership and was advised that payment would be sent out that week and it would be about another 3 weeks for my account to be cleared out. I tried calling numerous times trying to speak to the GM and could not get a hold of him. Spoke to a woman 2 weeks ago and she advised she would leave a message to her Gm and accounting manager. Called again last Friday, and got a hold of James and they advised they were escalating this case and that the Accounting Manager would call me that day or following Monday. Now it's been over 5 weeks and nothing has been resolved. Spoke to Michael today and advised that the GM was not into day, which I found hard to believe. Because it seems now that some is toying with my account and per Michael's word " you are not my client, so I'm not going to repeat myself.. again he is not in today." What kind of customer service is this?? And he had the nerve to hung up on me.. then I reached out to HONDA Financial and they also opened up a new case and complaint for this kind of service, they also got the same terrible and unprofessional treatment that I received. Then the financial advisor stated that James was in the office and they had just barely sent the pay off request today! (09-13-24) and that I had just spoke to James (Which was a total lie...) Now I have no choice but to report this to the BBB and Credit Bureau. With this kind of service I am never going back to any ACURA OR HONDA dealerships..been over 10 year customer..really unprofessional how they handled this... read more

I've had my MDX into the dealership a few times in the last few months and weeks. Joanna and Roy have both been very helpful, I like that I can get my car into the shop with not too long of a wait and I appreciate the service writers keeping me up to date with the status of car while it's there. The LFYT option and car wash voucher add a very nice touch as well. read more

The worst car showroom! Deception, lies, and lack of customer care. I had to bring the police because of their bad treatment. They have an employee who does not respect customers. A very bad experience--I strongly advise against going to this place. read more

Oh Acura's service people are great. However, I am compelled to report what happened to me there recently. I had my MDX serviced at Valvoline and immediately noticed that my once-quiet Acura sounded like a diesel truck. I took it to Oh to figure out what happened. They did an expensive diagnostic, then recommended a new transfer case and propeller shaft for $5,494. These parts reportedly got damaged by Valvoline. Oh said an engine support had been bent, too. I was shocked. I believed them. This info led to my lawsuit against Valvoline. Subsequently, a simple repair was made to take a dent out of my undercarriage's splash shield (a piece of sheet metal.) Apparently it got slightly bent when Valvoline hoisted my car, accounting for the diesel sound. Oh Acura was all-too-eager to charge me a hefty sum for unnecessary work. It took a Valvoline regional manager's trip to Oh Acura to straighten out this situation. I can no longer trust Oh Acura and will take my repair needs elsewhere. read more

I have been bringing my cars to DCH Acura since we moved to Temecula over 6 years ago and the service has always been very good. We have worked with Chad from the very start and now he's the service manager (he's actually been with Acura for a lot longer than 6 years). That's a good thing when a business has long time employees. It's pretty quick and easy on the check in and check out. The guys in the service department take the time to go over the work being done. It's a dealership, so it is pricey to get work done here. Unless there is a minor service, I usually drop off and get a loaner car rather than wait. Getting a loaner car while your car is being serviced makes life so much easier. And there's the free wash and vacuum--love it. The newly remodeled showroom is nice. It feels smaller than before, and less room to showcase cars here. I like the new customer waiting area. I didn't buy my last car here because they didn't have the one I wanted. I guess the reason is because they are a smaller dealership. Overall, I have been happy with the customer service here at DCH Acura. read more

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My daughter's 2016 MDX had a failed rod bearing at just over 100k miles. Unfortunately her VIN fell outside the 100% replacement, acknowledged problem by Honda/Acura. However, Chad and Roy in Service have provide honest, caring above expected customer service. Both extremely knowledgeable and helpful. We had issues with prior owners (DCH) but OH ownership is outstanding! read more

Happy we came down! Recommend going with Drew as your sale person. Super helpful with everything, walked us through the steps and a great guy overall. Customer satisfaction is a 5/5. Thank you again read more

OH Acura Of Temecula - Car Dealers Near Me - Temecula, California

I have been to many Acura dealership across the U.S. from California to Hawaii. This place is by far just unscrupulous. Hawaii wasn't this bad and they treat people and vehicles better. Came in to purchase an alternator which I set up an appointment for only to find out once I got there they did not have it in stock. Then was told that they had to order it but did not know when it would arrive and couldn't tell me when because supposedly the alternator for my car was on back order. Funny story, I called my old dealership in San Diego, Kearney Mesa Acura and they said they could get the alternator in 24 hours brought down from LA. So, it's funny that the dealership in Temecula was telling me they couldn't get the alternator for a while. I have had numerous up charges applied when getting my vehicle serviced here. I would say stay away from this place. To all of my military folks and I know there are a lot. Do not give this place your money, they don't respect vets. If you have any concerns find a different place to take your vehicle, they only care about taking your money and not truly valuing their customers or their time. read more

Am I being lied to?! Every repair they have done on a car I was sold as brand new they have caused more problems. Last time I was there I was told head of service, Chad, had checked out the third repair to this car over a tiny spot. It was supposed to finally be made better. I was absolutely devastated when I opened the door to see this and was crying. I asked for the Manager Andy to come see & he even said this was unacceptable as well! With all the other issues I've had he said he was even going to look into finally giving me a new car like I should have been given at the beginning. He even took photos saying the car looked defective to him at the front. Weeks went by no word. My cars system has acted up right along though something more happened and so I called like he told me to do. No word. I kept calling and calling and finally got a message that he's busy closing an important sale. Yet it's been another week and he didn't even call me. It's been over a month since I was told they would help me. They put in a new moon roof right after I bought the car over a tiny mark as well & I was told would be buffed and when replaced it now makes noise that was never there and has to be replaced along with these seats. This has been a nightmare since last year! There's even more that's happened. If they did this to me what are they going to do to you? read more

OH Acura Of Temecula - My back seat ruined from their work! - Car Dealers Near Me - Temecula, California

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Came to pick ip some car parts for my commuter. The guys at the parts department are nice and super helpful. read more

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Was at the Honda Dealership and walked over to look at the Acuras. We're checking out the brand new 2023 Integra out of curiosity, when a weasel-like man with a diamond stud walked over and demanded to know how we got in the vehicles. To which we responded, we just opened them because they were unlocked. I'm not sure he believed us because he kept saying they were supposed to be locked and they were supposed to be locked, and did we know they were supposed to be locked ? I was trying to explain that we're in the market for a new vehicle, an SUV specifically and he told me, as if I was stupid, that the Integra was a "car" and not an "SUV". Lol, okay. I'd never really been interested in Acura but thought I'd give them a chance and after looking at the new Integra, I was pretty impressed with the interior. The whole experience today, however, was really weird and uncomfortable and a big turn off. Hope to not see that strange little condescending man again. Not sure what his name was but he was kind of balding. read more

The team at Temecula Acura took care of my car and then we realized something broke on it and Chad brought me back in to repair it. They did a great job. read more

On August 16, 2024, I bought a 2024 Acura Integra with a trade in 2018 Acura Tlx. I thought everything was smooth. I notice the trade in hasn't been paid off which is in the contract with Acura Temecula , I spoke to Michael.Cooper the person that sold me the car a few times with no results just the run around . I emailed Tim Toor he called me on Sept 20 saying the check is being mailed should be there Monday or Tuesday which was a Lie. I then called the Finance company & they haven't received No payoff. We then text Tim & he responded that he no longer worked there to talk to Gene Miyamura. I sent him a email no response. I called back again Michael seems to always answer the phone & he told me the check was mailed out & cashed.. which was another Lie. I called again & told Michael he then told me Gene is on Vacation but didn't know when he was coming back. Next day in the morning I called Services & they transferred me to James , I left a voicemail no response. So I emailed him twice , he then responded. It's October 29, 2024 & the trade is still not paid off which is now reflecting on my credit report & yes I am frustrated. I need to know how to contact the owner of this dealership Nathan Oh ,BBB & a lawyer . Do not buy from them. I thought it was smooth & this is how they treat their customer. My next move is contacting the owner, Nathan Oh, to fix the issue and if it cannot be resolved then I will be contacting a lawyer. read more

What began as a pleasant experience quickly became a nightmare, worked out a trade in deal to finance a new Integra, had the payment, down payment, terms, and my wife and I had already signed documents. When we were told at the last minute that they miscalculated our payoff by $9,000 on previous loan. This isn't even true because I provided the payoff upfront and it was represented in the original loan terms provided. We spent 3 hours here with our autistic daughter who was having a meltdown. They were washing the car for us and we had already pulled everything out of our old car. The finance manager lied straight to our faces and our salesman Drew couldn't even look at me. We were left with our credit run and destroyed, wasted time, and heartbreak. Spare yourself the trouble and shop elsewhere. read more

So today my husband and I went to this Acura dealership to look at the new SUVS (preferably an MDX). We are expecting our baby girl this November and need a bigger car. Anyways, no one greeted us. The guy that first made eye contact with us was talking to the receptionist, looked at us and didn't say hi. So, we walked further back and another man was at his desk..we said hello and asked if they had any MDX models in stock...he didnt greet us, either. He did tell us he's been off for two days so he's not sure... Nevertheless..Acura of Temecula, employees..its free to greet your customers and it honestly goes a long way. Some people that come to your dealership are going to spend 50k and up..the least you guys can do is say hello.. We went to other dealerships down Ynez road after Acura and everyone else said hello, greeted us and offered us water. Take notes. Never coming here again. I'll drive to Moreno Valley, Riverside, Hemet where the deals and customer service is better. read more

Visit started out good, price on pre-owned car was reasonable, then the games began, promising to get a better deal closer to what I would pay, then the add ons, and more add ons. once I was clear on what I would pay the sales manager shook my hand and said have a good day and walked away. what an unprofessional way to run a business. They called me back the next day of course, acted like nothing had happened, I made an offer on a car, they accepted only if they removed the certified pre-owned status. Play games all day, it will come back to haunt you in the long run. I'm done trying to work with this shady dealership read more

Service Writer Roberto Dominguez is very professional and extremely knowledgeable about my 2019 Acura MDX. I look forward to my future visits with confidence in his abilities to assess my car to keep it on the road for years to come. If you want service with expertise, be assured Chad Sobek runs great service team at DCH Acura Temecula! read more

OH Acura Of Temecula - I'm happy with my choice - a classy 2019 Acura MDX! - Car Dealers Near Me - Temecula, California

Such an improvement over DCH Acura! Prompt courteous and professional staff. No predatory upselling.

Came by yesterday to look at the MDX. We were greeted right away by Ali. We let him know that we we're mostly interested in buying used, but they only had one used MDX on site, and it wasn't exactly what we were looking for. So he offered to show us around a new 2023 model. He was very knowledgeable and excited about showing us all of the cool features. He answered all of our questions thoroughly and was patient while guiding me through all of the tech in the vehicle. He definitely made me fall in love with the vehicle, and he provided great customer service. If we ever do decide to buy new, he will be getting our business. read more

Amazing customer service! General manager James O'Connell is super friendly and helpful. His staff Christian and Cindy are also very friendly and have a great customer service. I was able to negotiate over the phone. When I arrived my car was waiting for me all Clean and sparkly. I was in and out including handling paperwork within 2 Hours. They are the best around and gave me the best deal! I will definitely be returning and a permanent customer! Love my Acura Rdx with red interior! read more

Terrible company. They have been charging me oil changes after I had purchased for the services when I purchased the vehicle. They told me I am out of luck because they were bought out by a different company. I have never even received one oil change that wasn't charge although I paid the services. I showed them proof and they didn't care but expect me to put 10/10 when I receive their rating email. read more

Worst customer service!! leased an Acura 2 years ago an Acura RDX2019 then a year after already had a new transmission placed also had a recal for the fuel pump now my car is lagging to start. I called them a week before in regards to the issue my car has had and is having and one of the managers said to come in so they can take a look at my car and figure something out for me since I don't want to be driving this car any longer! I went in and told the sales man what was going on the manager there did not want to speak to me and had him come back and forth and basically told me they could not do anything for me and to call Acura I asked well where do I call didn't even give me a number basically told me to figure it out myself I leased the car there and maybe it was because we are a young couple they didn't care much to help us stay away! read more

I'm this review from my experience with my recent purchase of a 2020 Mazda CX-9. Let my start by saying our salesman Christian was great. We were a little indecisive at first so wanted to look at quite a few different vehicles which they had no problem at all showing us all vehicles and getting to test drive them without any issues. Christian has very good customer service skills, knowledgeable on all the vehicles we wanted to see and wasn't pushy at all allowing us our space to look as well as talk to my wife when needed. Also Andy (Sales Manager) was great as well. He did not sugar coat and got straight to the numbers and let us know they best they can do and was straight up about the situation we were in. He was able to make the numbers work and get our family into our new vehicle of the future. Without any major headaches. Would recommend them any day of the week. read more

OH Acura Of Temecula - Car Dealers Near Me - Temecula, California

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Yesterday, my wife and I purchased a 2023 Acura MDX. The week leading up to our purchase, including yesterday, we were dealing with Glenn Flores. With all the online vehicle purchase options out there, we still wanted to see the vehicle and test drive it in-person prior to making the purchase but there was some reluctance in going to a dealership. Unfortunately, my past experiences with dealerships can only be equated to a visit to the dentist to get your teeth drilled on. Despite my reluctance, Glenn made the process timely and painless while maintaining the highest level of professionalism expected when making such a critical purchase. I highly recommend Acura of Temecula, and if you're there ask for Glenn Flores. You won't be disappointed. read more

This review is for SIERRA. I purchased a brand new MDX about a month ago. I recently noticed that there is a piece of the paint that was chipped/lifted where the tail light was placed. I didn't want to risk it possibly lifting more and becoming a bigger issue so I reached out to sierra and no reply. I figured maybe since it's the weekend, she's off.. gave her the benefit of the doubt. The following week, still no reply so I messaged her again. NOTHING. what kind of customer service is this?? I paid $60k for a brand new car and would expect a brand new quality car. The car is still under warranty and this is a MANUFACTURER DEFECT so why haven't I heard back from her?? She was so quick to respond when trying to get the sale and all of a sudden, she is no where to be found. Who can help me with this issue? read more

OH Acura Of Temecula - Car Dealers Near Me - Temecula, California