I had an extremely disappointing experience with this company and would not recommend them to anyone. I originally scheduled a simple thermostat replacement. The technician came out, attempted the installation, and then left without completing the job. Not only was the thermostat not properly installed, but my heater, which was working perfectly before the visit, completely stopped working after he left. Since then, my home has been freezing cold, and the situation is even more serious because I run a licensed daycare out of my home. We now have children in a cold environment, and portable heaters are not enough to safely heat the space. This has caused a huge disruption to our daily operations and created unnecessary stress for both staff and families. What made this situation even worse was the customer service. After multiple attempts to get help, I received little to no urgency, poor communication, and no immediate solution to fix the problem they created. There was no accountability, no fast resolution, and no concern for the impact this had on my business and the children in my care. This was a simple job that was mishandled from start to finish. Turning a working heater into a non-working one is unacceptable, and the lack of proper customer support afterward is even more disappointing. Based on this experience, I absolutely do not recommend this company. read more

I used HelloTech services a few years ago and they were great. It was an in person visit to set up and sync new equipment. This week I used them for virtual tech support. First guy said the camera issue was fixed, it wasn't. Second guy blamed it on my Wifi signal even though I pointed out all other devices and cameras were working fine. It seemed to just be an excuse. I called my Wifi provider and everything with the signal was fine. Took my computer in to a place.. turned out the anti-virus program was in conflict with the camera, fixed and running in 5 minutes. I think HelloTech services may have changed! read more

I had a service scheduled with HelloTech for running coax in my home.The assigned tech cancelled my appointment directly without using the online scheduler. HelloTech was plagued by glitches and issues assigning and finding another technician. They increased my appointment window by seven hours. Then pushed it to the next day. Then they still were unable to verify if someone would show up during their prescribed appointment window. Total fiasco. Do yourself a favor and call a local electrician, handyman, or networking company to do the job. read more

Try to cancel my membership.. spent 10 minutes trying to cancel it...no way to do it online.. had to call.. they could not cancel it on the phone.. they sent me a link to cancel.. that did not work.. called back again.. said that they could cancel it on the phone.. they just had to make sure i really wanted to cancel i guess. read more

What a joke! They quote $69, but the actual price comes out to $486!!!! What scammers. read more

The WORSE company!!! Technician texted to confirm a 3pm appointment and he did not arrive. Two hours later I called to follow up and the rep said that this tech had an emergency so he is not coming after all. I was assigned another technician at 6pm and he did not arrive either. I called again and I was told that the 6pm was cancelled because the technician stated that he will not be able to make it on time. None of these technicians notified that they will not be coming after all. No respect for my time or at least a courtesy call to say that they will not be coming. If you want to be FRUSTRATED on how unprofessional these people are, try them! These people SHOULD NOT be in business!!! read more

They do an excellent job of mounting only service I acquired them to do for me. When it comes to them being on time with the time slot you requested I give a 0 stars. Constantly 15 minutes or more with no communication from the technician ​of arrival time. Rarely are the technicians are on time with slot time picked. Don't book with plans. read more

Stop yourself from hiring these clowns, even if you are desperate. Their "tech" had no idea what he was doing, kept googling how-to's, destroyed the wires in the thermostat, could not get the original one back after he could not install the nest and we are without AC in a very hot area during a hot week. Hello tech looks legit, but don't be fooled. It took them 5 days for them to even mention a "damage report" and are now saying they will have a tech here on Monday - 10 days after their tech destroyed my system. Totally unacceptable. If I could give them 0 stars I would. read more

Hello tech sent @Kevin-Westman for internal cord cover, dismount abs remount higher and place sound bar-he said no to raising the TV, no to placing sound bar at bottom of tv and insisted on hot glueing it to the wall and no to hiding the cords and revising my ticket for an external cord hiding @$209 for the "service" and $95 for his personal sale for a "different mount" vs my Perlemount that was already on the wall holding the tv. read more

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Andrew was very communicative and informative. He was wearing a mask when he arrived, and made great recommendations on where to mount the tv. We were having it mounted on brick, so not the easiest task I'm sure. He was done within an hour, and we love how our tv looks! Worth every penny, as neither I nor my husband had any clue on how to drill, mount, and level the base, let alone put the tv up. Very affordable too! Less than Geek Squad! Highly recommend, and will definitely use them again in the future. read more

HelloTech is the worst service ever, they had a non professional mount my tv which fail off the wall when I got home. I called support to be reimbursed and all they do is give me the run around. No supervisor available every interaction someone purposely disconnect the line and lie to me saying someone will contact me and resolve the situation. If you are seeing this don't hire HelloTech for anything. This is a terrible company, the last support over the phone mocked me and hung up on me smh read more

Came and said they fixed WiFi - internet connection issue but problem returned within 10 hours. Scheduled follow up appointment - gave us a 5 hour window, guy tried to push our appointment to the next day and when we said he could come later he said ok and just didn't come and didn't respond to our calls or texts. read more

My tech was on time both times and a very patient and great guy. He got me up and running after Comcast messed up my wireless items. Hello Tech and my tech did perfect for me and I am grateful. At 70 yrs old some of the tech stuff is confusing, but he got it all fixed. Thank you!! read more

I was unable to send or receive phone calls or texts on my iPhone. I took it to AT&T, they tested it and said it was fine. When I got home I still couldn't use the phone. (It wasn't the WiFi.) I looked online and no one offered a service that would come to the house. Finally I found HelloTech. They were able to send out a technician the same day I contacted them (by computer, because I had no phone service). Jason came out and for two hours worked on the phone until he found the problem. He was actually slightly early for the appointment too! He told me he didn't care how late it got to be, but he was going to find out why my iPhone wouldn't work. And he did it! The tech was professional, concerned and knowledgeable. I will definitely use the service again, although I hope I won't have to! read more

This company is the bomb! The young tech they sent was courteous, BEYOND patient, professional and polite! He did a great job installing a Ring doorbell device after we had issues doing it. Would hire them again and will soon for another camera we will be upgrading! We had just said it would be great to hire a company that KNEW what the Ring devices were all about and then it popped up on my phone! So glad it did. They got back to me immediately, all via text to schedule an appt. Let me know the tech was delayed by 15 minutes and up he pooped at my front door! After filling out the particulars several days prior to the visit, all I had to do was sign on his iPhone and my account was charged. All in all, it was a great experience. We had some issues so it took a little longer to resolve, but Sam D did not flinch! Very conscientious fellow! read more

This company is a total fraud. avoid at all cost. tech has no clue on what they are doing and they dont show up as well

I scheduled an install appointment for a security system. They said the earliest available time they had was the next day so I scheduled it. They then asked for an alternate date just in case a technician couldn't make it. The next day came and I heard nothing from them, good thing I didn't waste my whole Saturday waiting around. The alternate date came and they called to change the date and time to an unknown date. Who waits until the scheduled day to notify of a change and then say "maybe we can make it in a few days." A few days later I get a text from them at 6:05am saying they can't find a tech to do the install so my job request is cancelled. I wouldn't have a job if I conducted business that way. What a joke read more

very scammy business, terrible communication. constantly trying to reschedule to days that were previously discussed as not available. the people they hire for the work will contact you directly to circumvent the business itself which is super shady. avoid and use another service here in SF read more

Hello Tech will be my go to from now on. I received updates and tracking time to my home. David K. was on time and had my computer/ printer issue solved in 35 minutes. He was very pleasant and explained what he had done. I'm soooo Happy for finding this company. read more

Very polite, thorough, explained to me how the settings worked. And he finished in a timely manner. read more

I have used Hello Tech in the past and was very satisfied with the technician's work. My complaint is regarding the unauthorized charges to my card twice. First I was charged for $4.99 recurring membership fee that I never signed up for. Second, unlike other businesses, that state "We PRE AUTHORIZE YOUR CARD". Hello Tech, fails to inform you that there will be an authorization hold on your card until the service is complete. instead, they continually state that you will not be charged for the service until the service is completed. This is deceptive, buyer beware! read more

I had a tv mounted with what was supposed to be wall coverings hiding the cords. This service was abysmal. Not only did the tech rip 4 of my HDMI cables, but had no idea how to install the wall coverings for the cords. He had never heard of them. They were definitely not installed properly & I really wish I had never wasted money on this. read more

I bought a new 55" TV, paid for warranty and mounting services on 6/23/21. Tech called made and appt. for this morning, 6/26/21 at 9 AM. I spent 2 days moving furniture, pictures, and such, dusting and sanitizing as they requested. I am Severely Disabled so it took a bit. Then at 8 AM, one hour before my appt the Tech cancelled, giving no reason. Spent over and hour and a half on the phone, o\n hold before I gave up trying to reach Customer Service. Got online and took another 20 minutes, giving them 27 different time slots. Waited, nothing! Finally got a Chat request for Jarenda at HelloTech, who said, still looking but could I be a bit more lenient with my availability...27 options and she wants ME to be flexible!!! Told her to cancel my install and I would find someone who wants my $$. WILL NEVER USE HelloTech Services EVER! read more

This review is specifically for Deo the tech that came out and fixed internal wiring for my internet. I live in a condo so it's not easy to get approval and coordinate work, especially since the work had to go through 2 other units as well as mine. Deo was very flexible while working with me and made it happen. read more

He was very friendly and moved the mount to a new position after mounting it the first time. He was very respectful and patient. They wore a mask the entire time. read more

We had a fantastic experience with this company. They were quick to respond and follow up. We were having issues with scheduling and they were super patient with us and got a tech to us for our very very last minute request! Our tech Jason was wonderful and SO efficient. We will definitely be back for all our home tech needs. We only wish we found them earlier before we attempted to self install some items to much headache and wasted time. read more

Maurice was great. He introduced himself, and got straight to work (putting up a TV mount). He's very experienced and I would definitely recommend him to others. He got the job done quicker than expected. read more

I've had mixed experiences with this company. In both instances I've used this company for tv wall mounting. The first experience was as expected, but my most recent experience was pretty terrible. The tech was nice and conversational, but did not listen to instructions and ultimately ended up damaging my property. The tech left numerous holes in the wall, poorly patched them upon completion, dropped a toolbox on my floor denting hardwood (without apologizing), and in the end hung my tv improperly in a way that required I needed to rehang myself. Tech support was responsive, but took absolutely no responsibility for any of it. I get the vibe this company only cares about pocketing the money they've already earned without any notion to care about providing quality support for the crappy service they provide. read more

Great service. On time and knowledgeable. I would use them again in a minute.

This is my first time using hello tech, a friend recommended this service. Extremely happy with the service, Nate did an excellent job!!

My tech was helpful, nice, fast and did a great job!

Forman did a Great Job and the problem fixing my printer on time and very professional

Paul did an terrific job! Came on time and was 100% professional! I'll definitely be back for service.

Baher was very professional and did an awesome job mounting the TV. He explained everything in detail and asked my opinion concerning where the television and where the power to the TV would go. Excellent! read more

Tom is AWESOME! He did an amazing job mounting the 75" TV and help us figure out the positioning of TV because we needed some guidance. Great experience overall! He left enough room to install a soundbar, so when we do get one, I will be calling him for installation. Thank you Tom for your exceptional services! read more

HelloTech - 75" TV mounted - IT Services & Computer Repair Near Me

Here is a scary response to a simple question... "are your installers licensed and bonded" I would avoid this service and check to make sure your installers are capable professionals. I'm less worried about someones background check than their actual ability to insure my walls from damage. Here is their answer HelloTech is an on-demand, in-home tech support service provided by our fully-vetted and background checked team of technicians. In addition to a complete range of in-home tech installation and support services, we also offer HelloTech Now Online Support for issues that can be resolved remotely. We're making technology in the home simple. HelloTechs come from a variety of backgrounds. They range from full-time tech support professionals to college students looking to make some extra cash. Rest assured, we hand select our techs and only after they have been vetted and demonstrate their knowledge through a series of skills assessments will we send them to your home. read more

David was great he was also very nice friendly and personable! definitely would recommend the service to anybody that needs quick help with hanging TVs in anything along those lines. read more

John was running behind and called ahead of time to let me know. He was professional and courteous. Explained everything he was doing while he was doing it. I highly recommend HelloTech. read more

Our tech stayed in touch and followed up!! He was excellent and i enjoyed my first experience!!

The tech did fine job installing heavy 75"" tv on wall , using strong wall mount and made sure to find studs. Problems arose when suddenly $5 purchase appeared on my debit card for unknown recurring fees ?????? I called to cancel after some phone tag run around and threats of CC fraud. Said they would credit me 1-5 days??? I said on my purchase the debit was immediate, not 5 days , very sketchy , beware of phony charge attempts . read more