Definitely a 5-star visit. Madeline made me feel so comfortable from the moment I walked in and was incredibly knowledgeable and attentive. You can tell she genuinely cares about the patients. Dr. Helm was thorough and professional. Highly recommend! read more

Very disappointing experience. I called specifically for the advertised free LASIK consultation and believed that was the appointment I was attending. Afterward, I received a for the tune of $400 and charges were submitted to my insurance. When I disputed the bill, the response focused on my diagnosis rather than addressing why I was not informed beforehand that the visit would allegedly be treated as a billable medical evaluation. Patients be aware of the bait and switch. read more

I have been coming to Helm Vision Group in Valencia for years! Always a prompt appointment made and seen on time! I use their optical department too since they offer high quality lenses and frames. Highly recommend! read more

Uncaring and rude to a fault. They said that they would work with me and my work hours to find appointments that I could attend, and that turned out to be a lie. Because of this, I had to race through traffic to make it to my appointment on time today. I called ahead and said I was fighting through traffic to make it on time, and I ended up getting there just a measly 1 minute past their cutoff time. I don't like being punished for things that are entirely outside of my control, so fuck Helm Vision Group. In their personal endeavors, I hope they only ever have to deal with medical workers as rude and uncaring as they are so they can get a taste of their own BS. read more

I've been coming to Helm for many years and very happy with their service, recommendations and for keeping my eyes in tip top shape. The facility is very professional and the staff are excellent! Eric from optical is excellent, very professional and does a great job with my lenses. read more

The Helm Vision Group Optical Staff is very professional, patient and caring! Eric adjusted my husband's glasses when the frame arm became misaligned and he was able to take my order for new glasses recently. Jalysa helped me to make sure glasses fit and were fine. She was very patient and caring! Thank you! read more

My daughters pediatrician recommended she get an eye exam and had me call our medical group to receive a list of in network eye doctors, I was provided with their information by them. I called in to try to get any appointment. Roxanna answered and kindly told me they do not accept my insurance (medi-cal) I let her know our insurance gave us this contact specifically as an in network dr. She tried searching and came back with the ID number does not pop up. Plain and simple - if you do not have premium insurance they will deny to see you. This is extremely disappointing, everyone deserves fair treatment regardless of your insurance type. I will be submitting a grievance against the location w our insurance. read more

Great service and docs!! Been going to them for years. Lots of selection. Love the music in the optometrist/ glasses section!

Julie is amazing, adjusted and cleaned my glasses and answered all my questions about sports glasses! I can see again without my glasses falling off my face. Thank you read more

The are always efficient. Been going here for a few years now. I recommend to all my friends. Great selection of frames too

Dr Helm replaced my 22 year-old right IOL as it was problematic. In the process, he reduced the 2 notches in my iris (iridectomies) that were WAY too large and bothersome. Have suffered with those for 22 years. I couldn't be more thrilled. Very lucky to have found this doctor... read more

I had another scheduled visit to my favorite ophthalmologist a few weeks ago and, as usual, was treated as if I was the most important patient. Thank you again, Dr. Helm (and your staff) for always taking the time to make me feel so comfortable and appreciated! Ola read more

Everyone is friendly and professional. I have been a patient for years for my vision and for my glasses. The physicians are top tier, optical department are helpful and patient, and the front desk personnel are kind and efficient. Highly recommend the practice. read more

Very thorough and helpful staff from vision check to selecting glasses. Definitely recommend

My fairly new glasses were too large. I returned several times for adjustment and they kept falling off, a lense finally broke and the nose pad broke off as well. This went on for several weeks. In late May they agreed to replace the lenses and frames. Repeated calls to Jasmine left me waiting another week every time. Eight weeks later they finally came back. The photogradient was not as dark but I was so happy to to be able to see again, I just took them. Eight weeks is totally unacceptable for one to be without glasses!!! read more

This place offers a variety of different glasses and wonderful customer service! Strongly recommend!

My compliments to Dr. Chhabra for a spot on prescription! Great service from Norma at the Plum Cyn branch. Just picked up my new glasses today. Thanks All, Dan Carrison read more

I have been going to Helm Vision Group for years. My last check up was with Dr. Jia. I came back saw Dr. Jia again . She was the doctor who recommended that I test for glaucoma. I did the test and today, was the day she read the test. First, she moved my appointment to a late schedule. Second, after moving the appointment, she was late. She has not reviewed the results of my test beforehand. She took two minutes and told me about it and ask that I come back in 3 months. This transpired in a matter of 5 minutes. Ridiculous. I will not recommend this doctor. Personal hygiene is also important being a doctor herself. I don't recommend her. read more

I came to check the eye glasses selection I found they have excellent and quality Selection comparing to others. The optician Kim and Jasmin were very helpful to select the right eye glasses for me. The prices were reasonable and my insurance covered most of it. read more

I have been going to this place for several years never had a problem till now. I would not recommend going there. I had my eye exam with Vsp insurance with my insurance. I was gonna get prescription sunglasses a week later I was called and told the insurance won't cover it because it's every two years so I told them to process a refund they've been lying to me on the phone for the past two weeks about processing the refund. I put them on the spot this morning and they said the refund was never processed until last Friday, June 20. Their office staff lies to you does not do what they're told. They're easy to take your money but will refuse to give you a refund and think you're just gonna forget about it. I would not recommend going to this place Unless you want to be lied to. read more

Jasmine helped me select eyewear and sun wear frames at the Helm Vision Plum Canyon and Tourney Road location. Jasmine is very kind and patient, and she made wonderful recommendations. I saw her at 2 separate visits, and she set aside frames for me the second visit. She is very considerate, and I'm glad that she is a part of the team. I look forward to selecting frames and picking-up my glasses at my next visit. Thank you! read more

Great staff and great customer service. Thanks for your help. Thanks to doctor Guan.

Appointment times mean something here. I am called within minutes of arriving. The optical department is so helpful. Especially Elizabeth, She helps me chose the right frames for me, Explains my benefits and answers all my questions. read more

Dr. Helm is awesome. I had a pterygium on my right eye. Dr. Helm was able to remove it with no problems. Customer service has always been great. Helm Vision is a busy office, so wait times can get long. I highly recommend Helm Vision if you ever need an eye doctor. :) read more

Another great visit and service! My glases are perfect. The employees are kind and knowledgeable

I've been going to this place for 5 yrs, excellent staff and good variety of frames to select. I give 5 stars for this vision group

Very nice and knowledgeable doctor and staff. Great experience from start to finish. Conveniently located too.

Professional care with eye exam with Dr.Gross and excellent optical department help in selecting fitting and selecting frames. Great selection of frames! read more

Great place, great workers, great doctors. Dr Helm is amazing! Great choice of glasses and quick turn around.

Not Happy with the Customer Service/ Front Office. They don't cater to the need's of the Client. They Cancel on you @ Anytime and then you have to wait another month or so to go In. I had to change Insurance @ one point so when that happened I had to go back & do everything Over again because it was a new insurance, so 3 visits over again & Wait another 3 Months for a Cataract Procedure..Not a Happy Camper ... read more

Great place, great workers, great doctors. Dr Helm is amazing! Great choice of glasses and quick turn around.

I took my kids to Dr. Helm years ago, and we had a relatively good experience. He's very kind. But, we found another eye doctor for them because he double-booked patients, there were long wait times, and he was more expensive. I recently returned to his office and saw Dr. Brian Gross for a full eye exam. My eyes are healthy. When he was checking my eyes, he tugged the skin of my eyelid and said, "you'd be an excellent candidate for surgery here on your eyelids. Dr. Helm did my wife's and they look great." His "advice" was unsolicited and not appreciated. I was taken aback but having been taught to be polite, I asked about the cost of the procedure, rather than saying what I probably should have said. I'm 55 and yes, I'm beginning to show my age. But I'm happy with how I look and feel about myself. I don't think that visiting an ophthalmologist is an invitation for plastic surgery advice. read more

I can't complain about the medical care I, or my wife received. The doctors were professional and helpful. What i an extremely upset over is their front office personnel and the office manager's 'laissez-faire' attitude about the late delivery for our prescription glasses. My wife's glasses were 8 weeks to deliver after they promised 10-15 days. I am now at 9 weeks, and still no glasses. Their communication to the customer about being late, sucks! They are not proactive at all. My wife and I have made many calls about our glasses, only to be promised 'next week'. Next week comes and goes without delivery or a phone call informing us that they failed to deliver. All I am left to think is they have apathy toward their customers after they have collected your CO-pay, and insurance money has been received. read more

Great experience and friendly service. The staff was very attentive to my needs and processed my lenses in record time. I would highly recommend HELM vision group for your optometrist needs. read more

A recent visit to Helms Vision was outstanding! ‍ The doctors were incredibly knowledgeable, and the staff were courteous and efficient. I would gladly return for a second or third visit! thank You Dr Ho and Claudia! read more

Helm Vision Group - Ophthalmologists Near Me - Valencia, California

They keep trying until they get glasses correct. Hoping this time they are prefect. Have a great day ! read more

Dr and their optical Dept are awesome! Thorough and very helpful! Husband had surgery here as well and cannot say enough good about. I only wish they were open later. read more

UPDATE. CONTINUED ONGOING VERY RUDE RESPONSES FROM OWNER AFTER REVIEW. Zero responsibility about conduct of receptionists. Silly. High end place. You'll pay for it with your glasses on the upsell for sure. Took 3 phone calls to get email of my script. Simply wanted to compare old and new. I fully intended to use them to buy glasses but not after that! Felt like they were reluctant to give it to me so I'd come back to buy their glasses. I will go elsewhere. Fancy place. Upsell pros. Receptionists having silly girl talk convo entire time audible to waiting room. Doctor and med staff were fine. read more

And yet another problem for me with Helm Vision Valencia. I received a bill for $80 ONE YEAR after my services were rendered.

Dr. Craig Helm was referred to me by a rather crusty ophthalmologist at the medical group where I receive the preponderance of my care. I had been deliberately blasted in my eyes with a green laser by a vile student when I was a chemistry teacher with Los Angeles Unified School District. The kid was told "... not do that any more." I, on the other hand, lost vision. The District disavowed responsibility and the crusty ophthalmologist just wanted to fit me with glasses and be done with it. He referred me to Dr. Helm because I wouldn't put up with his attitude. I found Dr. Helm to be a brilliant, extremely caring and highly professional doctor. I had had radial keratotamy years before and I knew that could cause problems regarding repair of the damage done by the kid. Hard to believe that was about 8-years ago. Dr. Helm was able to correct my vision to 20/20. About 18 months ago I began experiencing the effects of age-related cataracts -- looking at the world though amber-grey clouds. Back to Dr. Helm! In January, 2022, he removed the lens from both of my eyes and replaced them with polymeric material. Afterwards, I realized I was no longer color blind! Healing is a long process. No way to sugar-coat that fact. But my eyes are continuing to improve! I can tell from my regular follow-up visits. My close-up vision had been a problem and I do wear reading glasses for computer work; also sometimes when I am doing microscopy, but the need seems to be less and less. Actually, and to be candid, I don't trust anyone other than Dr. Helm to work on my eyes and vision. This is not meant to impugn the reputation of other ophthalmologists, especially those on Dr. Helm's staff. Nevertheless, I feel comfortable only in his capable hands. I could not recommend Dr. Helm more highly. -- Jay L. Stern read more