My 4th roof with Alan Helsley. Only roofer I'll work with. Very professional. Great, efficient team. Extremely honest and ethical. Responded to my needs. Alan and his team do a quality job. You'll be happy you worked with Helsley Roofing. read more

Wow! Just wow! Helsley roofing company responded quickly, sent me an estimate right away indicating I just needed a small repair instead of the entire roof replacement I had been recommended by another roofing company. The repair was completed in a timely manner at a reasonable cost. I highly recommend this company and its employees for their professionalism and courtesy. read more

Excellent professional service. Promises made, promises kept! Chris was very helpful, attentive to detail and was able to get the work done in a prompt efficient manner. read more

We have used Helsley Roofing Co for decades, including the installation of two new roofs as well as a number of repairs. Most recently, they installed leaf guards on our gutters. Their work has always been professional, on time and on budget. We recommend that you contact Helsley whenever you have any related needs. Judy and Frank Anderson read more

Alan is knowledgeable, professional , and above all honest. He helped me select the right roofing materials, and made sure I understood the pros and cons of the various options. There were two knowledgeable and helpful managers on site to answer questions during the entire project. My pool/yard were appropriately protected during the project. The project deadline was met in a timely manner. All aspects of the contract were met. Alan exceeded my expectations. I highly recommend Helsley Roofing. read more

Called office morning after ventilator flew off during last wks storm. replaced same day. Thanks Alan read more

After researching various roof repair companies, I chose Helsley Roofing not only because their bid was fair and competitive, but also because Alan, the owner, is professional, prompt, honest and goes by his word. Alan always makes himself available by phone, email or text to answer any questions, and I really appreciate that. The office staff, Chris and the others who work with Alan are friendly and responsive. They also install and clean gutters. As such, I highly recommend Helsley Roofing for honest roof repair estimates and quality work. read more

My recommendation is to avoid this company. We had plenty of sunny days but our roof repair was completed during forecasted thunderstorms (easily avoidable) and we had water dripping through our sheetrock into our floors and furniture. It is simply not professionally managed or supervised to my expectations. Their response was "rain wasn't forecasted until later" and "it will be okay". They came across as very condescending in their actions and words. Also, we have video footage of one of the roofers trying to enter our home. No knock, no ring of the bell, he just walked up and tried to enter through the front door. We notified USAA and they escalated a review of this for their "recommended contractor pool". I have included photos of them working in the pouring rain, the beginning of the rain coming into the home, and I will attempt a link to a video of the worker trying to enter our home. https://imgur.com/AurbKgX read more

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Avoid this roofer like the plague. Had a roof put on by them about 10 years ago and they did not make sure the pipe allowing carbon monoxide gas to go out from the attic was attached. My renters could have been blown up & when I called Helsley about it, he was unconcerned & said they often forget to connect the pipes. My renters disconnected the carbon monoxide detectors because they kept going off! A disaster waiting to happen. Fortunately, they only used the gas oven a few times. I was lucky & so were my renters & Helsley. Now, Helsley is doing a friend's roof and the company has done a slop job, taken forever and the roof failed the city inspection. Avoid this company at all costs! read more

Alan and his crew have done roof and dormer repairs for us and we could not be more pleased. They follow up and make sure we are satisfied with every repair. They are the only roofer I will consider if we need a roof replacement. read more

Helsey did my roof back in 2008- fantastic job. Just had an inspection to see if I had hail damage. Call me jaded but I figured I was going to for sure have damage. Surprise Surprise!!! I didn't. He said my roof doesn't even look 10 yrs old! Highly recommend this company for quality work, customer service after the sale and most of all- ethical. read more

They installed my roof in 2014. Great work. Provided me with a list of shingles to choose from which allowed me to work with my insurance company and obtain the specific shingle I needed to reduce my insurance premiums. I have had no issues, my neighbor used them last year and also had no problems. read more

If you're okay with a company that doesn't pay attention to details and is not customer-oriented, I suppose this one would do. What I suspect is they don't count on people taking time to write a review or call back and complain during a slamming-busy time such as this. I laid out in very clear detail what my needs were (a full roof replacement with no sales pitch - just my damaged roof replaced) and how I could be contacted (on my landline during the day). The office admin AND the sales guy both called me on my cell despite a clear note stating to call the noted landline during the day. Additionally, when I did speak with the sales guy (Brad), he immediately - and I mean straight out the gate, no questions about my damage, nothing - began pressing to set a meeting to discuss upgrade products. After letting him know I had already spoken with Allstate, had a check in hand, and needed a line item quote, continued with the 2 meeting approach (inspection and sales pitch, see?). I asked to know, ballpark, what I might expect to see cost per square was; and, he literally became belligerent, said he just wouldn't ever do that and he'd look at my house from satellite and call me back with what he saw (despite my telling him I knew exactly how many squares were being replaced, etc.) Spoiler alert. I never heard from Brad/this company again. I've had 2 companies who did give me their costs per square over the phone - and I did make appointments with both. For the record, this isn't some secret code. It's my house, my roof, my insurance - my money. And I have a right to ask about costs. And any contractor has a right to say no - but to be defensive and rude tells me a company is interested only in my money and not in providing me a service. I'll tell you this. I personally wouldn't let let these folks step foot on my property. read more

We used Helsley Roofing to replace our roof after ours was damaged by hail. They did an excellent job, and the owner Alan Helsley was a pleasure to work with. He thoroughly explained all of our options, and even talked us out of a roof that would have made him more money since we didn't need that particular upgrade. He is a great guy that stands by his work and cares about the quality of his work. They also installed new gutters that look great. We will definitely use them in the future and highly recommend them to friends or anyone that may need work done on their roof. read more

Helsley has replaced my Richardson home's roof twice (darned hail!) and a friend's once. The first time my roof was done, the supplier inadvertently delivered the wrong shade of flashing metal (used in my "open valleys" on the roof). Neither I nor the workers noticed that the color was ever-so-slightly off. Mr. Helsley inspected the finished work and noticed it though. He had the workers out a few days later putting the right colored metal on the roof. So although that time the job took a few extra days to be finished, I'd have to say I am very pleased with the performance of Helsley Roofing. read more

Most consistent roofing company, I have ever known. I install tankless water heaters and need to have flashings installed on the roof on the day we do the tankless. I used to do them myself because I could not rely on the roofing contractor to show up. This company not only shows up, but has gone above and beyond. On one of our last projects, it had started to rain, just before they got there, I thought there was no way we could get the job done. They roofer, waited for a break, then did the job. Thank you very much. read more

I'm truly mystified by the folks that have posted bad reviews about this company, as they have now replaced the roof on two of my homes and done a phenomenal job at it. They are not a budget roofer, or the guy you want to call to cheat your insurance company out of your deductible, but I've got no interest in that type of company anyway. I am purely interested in a company that provides quality products and service for a fair price with integrity. Helsley has provided that for my family both times we've used them. This latest time, we were in peak season in a city with every home needing roofs due to hail. Many roofers went up on price after quoting because the market would allow it - not Helsley. They completed the work as agreed. Their crew was extremely courteous, always cleaning up to ensure our kids could safely enter and exit the home to play without stepping over shingles, nails or tools. The crew did take a long time compared to some other homes in my neighborhood - because they were ensuring that they were not knocking "rock" off the first few courses of Texas July hot shingles by trampling them repeatedly in the heat of the day and diminishing their lifespan. I watched other roofers fail to replace CHEAP tar paper on hail damaged roofs to save a buck. Helsley scrimped on NOTHING. Say what you like, but I can honestly say this is the first company I would call if I went through another hail storm. Their work is spot on. read more