I came to this office and had the very best experience here! If you are anything like me: suffer from anxiety about dental work...you will find that in this office they are focused on your comfort and on providing you with the dental care you need...not on doing work you don't need to make $$$. The receptionist was welcoming and very willing to take the time to answer my questions. She followed up with phone calls to remind me of my appt. The hygienist was very personable and set me at ease with his confidence in his ability to do the deep cleaning I needed to have done. He explained, in detail, what he would be doing and how he would be able to do the procedure with very little discomfort to me. And....he was telling the truth...I had the deep cleaning and the gel used to numb me was amazingly effective! Meeting with the dentist was the best. She carefully reviewed the work I needed done and explained why. She was very thorough and very kind. I think you will find her to be one of the best you have ever had! read more

Dr Hema has a very warm and easily trusted personality. Personally, I liked her and her male receptionist. I had an appointment today at 9 am for a filling piece that broke off but no pain. She told me it wasn't a broken filling but rather a chipped tooth on my back molar. She took x-rays of the tooth. She then looked at it and told me that I needed to have the old, solid and painless filling that was there drilled out, an impression taken to have a crown overlay made in a lab and then later put in place of where the old filling and the small piece that broke off, was. She also told me that there was a 50% chance whenever she works on any tooth, doing any procedure that it might result in needing a root canal. I thanked her for her time, paid the $107 due. The estimate for the work needed was $1,350 for a porcelain molar overlay but she recommended that I get gold and they were going to have to get that price quote from the lab. Dr Steve and Bridget Hurst are my regular dentists but I went to Dr Hema since my original appointment at Dr Hurst's was a week away and I didn't want to wait. After my appointment with Dr Hema, I called to see if anyone had cancelled at Dr Hurst's, and was able to go in today at 2:00. I saw Dr Bridget Hurst. She confirmed that this was a broken filling and not a cracked tooth. She fixed the filling in a few minutes. No numbing medication was needed. I paid $101 and was very happy with my experience with Dr. Bridget Hursts service. Because I like Dr Hema's warm personality, I went back to her office and spoke with her personally. I told her that she was wrong about the problem and the solution and that my review would not be pleasant. I gave her an opportunity to refund my $107 for the bad advice that would have caused me unnecessary pain and expense. She preferred that I post my experience online. So here it is. I won't be going back. I don't trust her. read more

When I first contacted the office there were no open times available, but within a few days of calling they were able to find an opening for me and get me sorted. Francisco at the front desk is super polite and was able to get me sorted with paperwork quickly and painlessly. Dr Hema was lovely to talk to and walked me through the entire dental examination and clearly communicated to me what needed to get done. The hygienist Denny was new but very adept at setting me up in the chair and getting my X-rays done. All in all a quick and pleasant dentist visit. A fun note is they have tv's mounted on the ceiling for you to watch as your leaning back in the examination chair. read more

I have never written a review, but after reading this article in the Atlantic, I knew I had to come back and share my story. (https://www.theatlantic.com/magazine/archive/2019/05/the-trouble-with-dentistry/586039/) I saw Dr. Hema for ~2 years, and she was of course always very sweet. Prior to seeing her, I had minimal dental work. During my time with her, she deemed that I needed ~4-5 cavities filled and 1 crown. On my last visit, her dental hygienist was rough, caused me great pain and I left in tears and immediately changed dentists. My new dentist found that after less than 2 years, my crown was already cracked and he needed to redo almost all the work she has done. I did try to come back to Dr. Hema's office after I left because I had a problem with a crown she had done, and they were very uncooperative. After over 5 years with my new dentist, he has done minimal invasive work and any work he did on my mouth was to repair the work she did. read more

UPDATE After weeks of trying to get in touch with the collections agency they sent my debt to, who I never heard from, I come to find out that they had my maiden name and my previous address, which is why I wasn't able to resolve the debt. That's particularly interesting since I was billed with my current name and my current address the last time I heard from this dentistry. So although it was on file, the wrong info was sent out. This also could explain why my insurance was denied. This could have been easily resolved if THE FIRST TIME the insurance was declined, I had been offered alternate treatment plan rather than continuing to insist I come in for more uninsured procedures, while you claimed this happened all the time and we should continue. Really, really horrible. I feel personally victimized because you 1) refused to return my attempts to contact you to resolve the account balance after I opted to discontinue the uninsured treatment 2) sent the debt to collections less than 3 weeks after I received the initial notice stating the debt needed to be paid. 3) apparently purposefully overlooked pertinent personal data when sending a debt to collections, leaving me without notice of this collections account and thusly allowing months to go by with this unresolved. 4) pushed me into uninsured procedures, and refused to give me the treatment that was insured after I said I wasn't comfortable continuing once insurance continued to be declined. I'll be letting my insurance company know about this, as well as the BBB. read more

Got referred to Dr Hema by co worker. Went in for a routine check up and was told that I have 4 cavities...After I asked for Dr. Hema to point out the cavities on the x ray she raised her voice and got upset that I could not see them. I assumed I just didn't understand because I did not have the expertise to see the cavities. So I got the cavities filled. However, after the surgery I asked two separate dental assistants to point out the cavities to me on the x-ray. They could not!!! I then decided to get a second opinion from the dentist from my home town. I asked for Dr. Hema to send the xrays over electronically or via email and they sent a picture that is the size of a thumbprint! Upon futher investigation of the physical fillings my dentist identified that the fillings were done very sloppily. There were portions where I was not able to floss and jagged edges that cut my tounge. In addition, my hometown dentist could not understand how I had gotten 4 cavities over the span of 7 months. He made this assessment based upon my dental history and the location of the cavities. I am 23 and until Dr. Hema had not even a hint of ever getting a cavity. I would NOT recommend Dr. Hema and I would avoid her office at all cost. Unprofessional and they take advantage of you! read more

Very disappointed in this place...I found this place through 1800dentist and came here with a painful tooth infection. The staff seemed nice and informative, I had an x-ray done and they told me I needed to get a root canal to get rid of the infection. So they gave me the quote, I booked an appointment and had the procedure done. Anyways, this place screwed up the quote they gave me and sent me a letter saying they quoted me wrong and I actually owe almost $300 more out of pocket to them, on top of the $300 I already had to pay them (the rest was covered by insurance). Total price for a simple root canal was over $1200!! I have never heard of a root canal costing that much money. So I call and ask them why it cost me way more than quoted and they said I had a "specialist" do the root canal, not a regular dentist...really?! On top of the price being ridiculously overpriced, the infection did not in fact go away after the root canal like they said. It actually is worse now... I am definitely not going to return here ever again and do not recommend this place to anyone else. read more

I found this place after doing much research for a dental implant. They had a pretty good offer for my dental implant but most of all the staff and dentist were very friendly and professional. I am in the process of getting my implant so will see how this turns out. In the meantime I had my regular cleaning and I gotta say that it was one of the best and most thorough cleanings I have every had! I'll update my review as my implant will take about a year or so to be completed. read more

Professional, Attentive, helpful, Nice atmosphere, comfortable. the staff makes it easy for me to understand my dental issues and solutions. Town Square Family Dentistry does not try to push or hard sell dental work that is not in my interest. read more

Dr. SRINIVASAN and her staff are extremely welcoming but more importantly very knowledgeable and professional. Its always a pleasant atmosphere to walk into. Dr. S and staff are also very attentive to ensure as a patient I am comfortable and stay well informed through any procedure that brings me in. I highly recommend!! read more

I recently found this dental office, recommended to me by a friend. They did a wonderful cleaning and I've had some new fillings done as well as a crown. Everything has gone very well. They're nice, accommodating to me, and make sure that I am comfortable while being worked on. At the cleaning they checked my general mouth health, including measuring my gums. I've been looking for a good dentist that takes dental insurance for a long time now. I think I've finally found someone I'll be happy with for the long run. read more

It was my first time coming to the new office and it is beautiful!! They have screens to watch Netflix while in the waiting room, as well as while your teeth are being cleaned. The staff are friendly and professional, and very gentle while cleaning your teeth. I never leave the dentist in pain anymore! read more

Dr. Hema is an outstanding dentist with a fantastic team. Everyone is very kind and they help me make sure that I understand all procedures and costs carefully. They are flexible and can work with what your availability is and will call if there is a cancelation for a time that is more convenient for you. Genuine, kind, and does good work. read more

Dr. Hema is the best dentist I have ever been too. I found her a few years ago through yelp reviews. I am extremely picky with who I let take care of my teeth and Dr. Hema exceeds all of my expectations when it comes to a good and trustworthy dentist. I had two cavities filled and I was so nervous for it. I absolutely hate needles and Dr. Hema explained everything step by step and it was one of the least painful things I have ever experienced. She numbed my gums first with a numbing cream and I couldn't even feel the actual needle injection part. I always feel so confident that she is providing me with the best possible care for my teeth. If I could give more than five stars, I would! read more

I was referred by a friend, and I can say I thoroughly enjoyed my visit. Not only was the staff friendly, helpful, and efficient but the building and layout was beautiful too. The equipment was all high quality and I felt like I was cared for while at my appointment. Also, who doesn't love watching Friends on the TV while getting their teeth cleaned? It was a great experience over all and I will be going back. read more

I'm usually pretty frightened when it comes to dental office visits, but the staff here makes it so easy and painless when it comes to getting care. I can't say enough about the dental hygienist, Chris. My teeth have never looked better because of his thorough and detailed work. Definitely recommend this place to anyone looking for outstanding dental care! read more

Dr Hema is a GREAT Dentist very gentle and kind always makes you feel comfortable And Chris cleans my teeth and Otis assist Dr Hema and in the office is Diana and Jackie very friendly staff read more

Beware! I don't want anyone to get screwed over like I did. Don't go to this dentist! She provided the WORST dental work! Her assistant, Otis is the only thing that kept me going here as long as I did. This dentist replaced a three tooth bridge that did not meet my upper teeth. She replaced it and it still wasn't right. I ended up going to another dentist which she had to pay for. In addition, other issues exist with the poor quality dental work she provided. read more

I love this dentist office!! Everyone is so nice and professional. I always feel like I'm being taken care of no matter what the visit is for. I used to not be a fan of the dentist office but now that's changed since coming here! I won't go anywhere else! read more

Yes, the office is clean and the staff is welcoming, but if anything goes wrong, don't expect Dr. Hema to fix it :( My daughter has been in their office for treatment 7 times (charged all but one of them) in 4 months and her problem is STILL not remedied. She has been in pain for months due to shabby workmanship and Dr. Hema will not return our calls. All this, and her office staff wonders why we are leery about returning again.... We have had to find another dentist who has expressed concern that the work is very sloppy and some of the fillings were done so poorly she may pull a filling out if she flosses! We are SOOOO disillusioned by the lack of care and professionalism. I'm happy the other reviewers have had good luck, but I feel it necessary to warn you to tread gently and pray nothing goes wrong or you will be up a creek! read more

This is the best place! I live in New Mexico and visit San Diego frequently. I had an emergency on one trip and Dr. Srinivasan took me in immediately and was great to work with on my insurance. Extra special was her assistant Odes, who held my hand through an extraction and calmed me immensely! A few days ago, I found myself in dental pain yet again on a visit to San Diego and was once again given a quick appointment and cared for. This office is professional, super clean, gives excellent patient care and has the amazing Odes as a bonus! Thank goodness for Dr. Srinivasan and her staff for providing such amazing care to a random tourist on vacation! read more

I found this office on Yelp! and checked other reviews, which were very positive. This is what I experienced: Dr. Hema is a top professional who is accessible, informative, caring and gentle. I met her and presented a very difficult project of replacing a cracked veneer on my front tooth. These are very hard to match and are also very delicate. She was very cautious and requested that I locate my previous dental x-rays. Her instinct was correct and she discovered an abscess above the tooth that would have made my investment in the new veneer a waste. After the root canal was finished, Dr. Hema got a perfect color match and fit for my new crown on the first try. Since this is my front upper tooth, I was very picky - and it looks great! One last thing, her prices are upfront and reasonable. At $750/ veneer, she has one of the lowest prices in Southern California, but the skill and manners of the best anywhere. Her crown price was very competitive and I ended up at $400 after insurance. I highly recommend! read more

I've been coming here for 8 years now and everyone is always so friendly and happy to see you. I've never felt like they were trying to get me to do work I didn't need and thanks to their updated technology they are able to walk me through and show me exactly what is wrong and make suggestions. They are about saving your tooth if possible and have never tried to up sell me. Recently my visit was with Otis and Dr. Ramaya. They are both so pleasant and always take their time to answer my questions and make sure that first and foremost I'm comfortable (I'm a sensitive to all the tools and noises). Dr. Hema is great too and I've seen her many times over the years. They also have a new Office Manager Jessica who is friendly and helpful. Their new office is very nice and has always been clean and well kept. Definitely recommend this place to anyone looking for a dentist. read more

NO MORE FEAR! Since seeing Dr. Hema, I no longer have fear of going to the dentist. I have had a deep cleaning and a regular cleaning by Chris, who is absolutely caring. It was the most unstressful, gentle, and thorough cleaning I have ever had. Outstanding Otis assisted Dr. Hema with my crown. I couldn't have asked for better care. He was gentle, attentive, and caring. And, Dr.Hema is the best dentist I have ever been to. She was very gentle, explained everything, made sure I was comfortable, and the shot to numb me was painless. She is personable,even coming into the reception area to see if I wanted bottled water. I highly recommend Town Square Family Dentistry and Dr. Hema, especially for scary-cats, like me! read more

The owner/dentist called me today about my bad experience. She was very nice and apologetic. She wasn't there during my experiences. She said that the rude woman at the front desk was a temp. She is gone now, so that is good. I really appreciated how nice she was on the phone. She invited me to come back and see her. read more

Dr. Hema and her staff have been my dentist of choice for many years. We moved to San Marcos from San Diego in 2013 and still travel the distance. Our dental health is very important and I trust Dr. Hema with all of our dental needs. Her staff is top notch too! read more

I've been coming to this dentist for around five years or more now. Nothing says a great dentist like a warm, caring staff and Netflix while you get your teeth cleaned! A skilled and friendly staff always leaves you satisfied. read more

Dr. Hema not only does excellent work but she is kind, sincere, and honest. I was a client for years until my insurance changed and I made the mistake of trying another dentist that was now covered by my insurance. The experience sent me running back ( I literally drove straight to her office after my appointment with the new dentist). I will now keep coming back even if my insurance does not cover it. Her prices are reasonable and she stands by her work- so in the long run it less expensive. If you have had a bad experience with a dentist you have to call her! read more

Dr. Hema is so kind and sweet. The staff is amazing. Everyone made me feel calm and comfortable as I was a bit nervous. They really took the time to make sure I was comfortable and they were so gentle from cleaning to fillings. Awesome office and will definitely be recommending them to others. I have found my new dentist! read more

I have never been to a dentist here in San Diego and I was referred to Dr.Hemma by a co worker. I got two wisdom teeth pulled and a separate bad tooth that could not be saved. I was really freaked out but Dr.Hemma and assistants did an awesome job and I felt no pain at all! They made a very miserable experience not so bad! I am healing very well and have to go back for other work! I am thankful to have found a great dentist that takes pride in their work and makes me feel very comfortable when I go in for work! I will recommend this place to anyone looking for a dentist.. read more

Dr. Hema is such a great dentist, and the staff is always very nice and accommodating. The hygienists always do excellent work on me. However, the main reason why I am giving this place 5 stars is because Dr. Hema is honest and sincere, which is hard to find in the medical business. Many dentists I have been to in the past only seemed to want my money and didn't care about me as a patient. Dr. Hema truly cares about her patients and she definitely provides excellent work on top of that. I have been going there for about two years and I love it. Highly recommended! read more

I have tried out 3 different dentists this past year and am thrilled to have finally found the right office. Dr. Hema, along with her assistant and her hygienist, Chris and the office managers/receptionists are all great! Having 4 dentists in my family (retired now) I knew what to look for! read more

I had 2 root canals done pretty much at the same time and it didnt seem like that at all. I was in a tremendous amount of pain and they were able to help me alot immediately on very short notice. They were super nice and i have nothing but great things to say about this place. Not only did they worked with me financially but also have provided some of best work I have ever had done on my teeth. I really prefer the PB location because I feel very welcomed and comfortable there. " nice people" I also enjoy the music they play. THANK YOU! read more

Professional and kind. Dr. Hema is very knowledgeable. I had a great cleaning. I was worried about having some cosmetic work done, very embarrassing. Dr. Hema made me feel comfortable and gave me a beautiful, permanent solution to my problem for a reasonable price. read more

I came to this office as a new patient for a checkup by Dr.Hema and she was very rude and unprofessional although her assistant was very nice. She said I have about 9 cavities and i needed a bridge and some extractions and crowns. I went to another office and they said all i needed was 2 fillings. All this lady wants is your money. When I was checking out with the girl at the front office she was very nice but when I was trying to ask Dr.Hema she ignored me as she was playing video games on her computer I find it very unprofessional when a patient is checking out and trying to ask a question you ignore them to play silly games at the computer. She needs to learn how to manage to office. read more

I have gone to many dentists over the years. I love this office! Everyone is very nice, makes you feel comfortable, and does good work without much pain. read more

I highly recommend Dr. Hema and her staff. I am a big chicken and they have been so patient and professional. Dr. Hema is gentle, caring, knowledgeable and capable. read more

Got 3 crowns and 2 root canals done, during my time going to this dentist about 3 years ago. The work was done horribly, metal was showing on all the crowns under the porcelain and the crowns did not align up to the gums as they should. One root canal and crown in particular which I was very sceptical about really needing all the work they recommended, took over an hour and a half for them to fit in place and glue. "I remember even asking them are you maybe putting it in backwords?" It took them many attempts and lots of additional drilling which I felt was very odd, but I also had no experienced having a crown put in before this dentist. A piece fell off of the crown a week later. I asked them about it at my checkup a week later and was told nothing was missing and everything looked fine, even though I could see that part of it was missing and there was a large gap between the crown and my gums. I decided to see another dentist because I had a bad feeling about the crappy work they did. After seeing another great dentist he recommended that all the crowns they did should all be redone because they were done incorrectly and could lead to further much worse problems. He was very mad about the horrible work they had done. The same crown which I complained about which also had a root canal was giving me pain??? my dentist had to end up extracting the tooth because decay got underneath the gaps in the crown. His temporary crowns look way better then this dentists permanent crowns. I do not recommend this dentist!! I would give 0 stars if possible, because of their work I've had to pay about triple what I originally would have even for an overly expensive professional dentist. Also the dentist is very rude read more

I strongly recommend Town Square Family Dentistry to anyone who is looking for a caring and professional dentist. We first went when our orthodontist said our 11 year old needed her canine teeth extracted. We don't have dental insurance and didn't know where to take her. We ended up in the able hands of Dr. Hema and our perception of dental work has changed forever! She was amazingly patient and calming during the whole procedure, reassuring my nervous & apprehensive daughter every step of the way. We left that day with smiles and agreed that we LOVE our new dentist! Yes, now all of my children receive care at Dr. Hema's office and are looking forward to their check up/cleaning today. Both Dr. Hema & Dr. Bozir deserve our high praises as they have been professional, caring, gentle & knowledgeable, talking my daughters through any procedure from an extraction to teeth cleaning. Great staff! read more