Our experience with Ponder Vet Hospital tragically ended in the loss of our cat due to what we…read morebelieve was a failure to properly diagnose a life‑threatening condition. This began in October 2025, when we brought our cat in for urinary issues. We were told by Ginnie Crawford he was experiencing emotional stress and had a UTI. The symptoms temporarily improved but later returned. Because of the cost of this clinic, my daughter sought care elsewhere, where a different veterinarian again diagnosed a UTI and prescribed a different antibiotic. On Friday, when our cat once again was unable to urinate, we returned to Ponder Vet Hospital. The same veterinarian again (Ginnie Crawford) diagnosed a UTI and emotional issues. Ginnie stated that Dr. Norwood also reviewed her diagnosis and agreed with it. By Saturday, our cat still could not urinate. Since Ponder was closed, we followed their voicemail instructions and took him to Denton County ER. There, he was immediately diagnosed with a blocked urethra and a bladder full of sediment. At that point, his condition was so advanced that we were forced to make the heartbreaking decision to euthanize him due to his inability to recover and have a reasonable quality of life. What made this experience worse was the response from Ponder Vet Hospital afterward. When I returned on Monday to explain what happened, I was told they were sorry our cat died but that everything had been handled correctly. There was no acknowledgment that the blockage had been missed and no meaningful empathy shown by the staff. We spent over $600 at Ponder Vet Hospital, only to then spend another $1,200 at the emergency clinic and ultimately lose our cat. I requested a refund for the vaccines administered on Friday as a gesture of goodwill, given the outcome, but the clinic refused to work with us in any way. This clinic showed a troubling lack of compassion, accountability, and thorough diagnostic care (especially the mean old blond lady behind the counter). Based on our experience, we will be taking our 3 other dogs elsewhere and strongly encourage others to carefully consider alternative veterinary providers--especially for serious or recurring health concerns.

So. I woke up to my 12 year old female English Bulldog whom had a huge lump on her neck. It was…read morealmost Softball size. Just below her right jowl. Obviously, it was not there yesterday. She was drinking water and not interested in eating her kibble. I knew she needed a remedy quickly. I was grateful for an 1:30pm appointment with Ponder Veterinary Hospital. We arrived 5 minutes early and they took us into a consult room immediately. So I had faith that we were in good hands. Dr. Ferry was very kind and gentle with Sloane. He took 3 blood samples from her swollen neck. And excused himself from the examination room. Said he had to look at the slides under his microscope. Sure, no problem. It seemed like it was going to be a short wait. So I'm sitting there. With my 12 year old dog. The love of my life. Finally. 47 minutes later. He returned to the exam room. Hallelujah. And proceeded to explain that either she has experienced an explosion of cancer cells. Or maybe she was stung by an insect. I am not upset with the $185 bill. Which did include an antibiotic and an anti inflammatory. However. The amount of time that I should have been aware of. Was not communicated with me. Picture sitting with your 12 year old dog. For close to an hour? Dr. Ferry had great bedside manner. But...if you are waiting for a swift diagnosis. I would suggest that you go somewhere else. It was a beautiful veterinary hospital. Opened in 1975. I finally said to the Veterinary Assistant. I can't recall her name. She was very nice. However. Came in to the lobby with the two meds. Was giving me directions for a different medication. I had to correct her. I also said she to her that I am not a Bitch. But the way I was treated today was very cruel. Not only towards me. But to my 12 year old dog. I told her that we were really treated shitty. She rolled her eyes. Did not even attempt to apologize. I really hope that she and Dr. Ferry can get their act together.

Dr. Soha Larue is truly an exceptional veterinarian. Her patience, deep knowledge, and…read moreprofessionalism made all the difference during one of the most stressful times of my life. She didn't just treat my cat, Ponez. She followed up, cared deeply, and went above and beyond to make sure she was okay. Dr. Larue quite literally saved Ponez's life, and I will forever be grateful for everything she has done and offered. It's rare to find someone so skilled and so compassionate at the same time. Thank you, Dr. Larue, from the bottom of my heart.

We've taken our dogs here for years and love the staff and veterinarians! The facility is always…read moreclean and making appointments is always easy.

Very caring and compassionate team that has served our dog for the last 3 years. I recommend them…read morefor all your pet needs

We are very happy with Northlake pet hospital. Vets and all staff very friendly and helpful. I'm…read moregiving them 5 stars

This is a very organized and clean and friendly place to bring your pet. These vets are…read moreknowledgeable, kind and gentile. Very patient getting to know the pets and getting them comfortable. I've been all over this area, they make you want to bring your pet there

Updated review: After a technician's error, Dr. Speed reached out to address the recent vaccine…read moremix-up involving my service dog. She accepted full responsibility without making excuses and clearly explained the steps taken to verify that my service animal would not be double vaccinated. I appreciated her honesty, professionalism, and commitment to correcting the issue and preventing it from ever happening again. Based on our conversation and the actions she has taken, I've accepted her explanation and feel confident moving forward. My service animal will continue receiving care at Trophy Club Animal Hospital. While mistakes can happen, if possible, always remain present while your pup is receiving treatment.

These people are great and I've never had a bad experience. I've taken multiple cats and a dog here…read morebefore. Dr Lindsey is very nice and answers all your questions, techs are friendly

My dog ate a cooked chicken drumstick bone, and I was terrified. This vet helped my dog in a time I…read morewas scared and helpless. Thank you to the receptionist, the techs, and the doctors for your efforts, and giving me the best advice. If anyone needs a vet in the Denton area, I definitely recommend 100%

Love them! They have taken care of my dogs from pups to old age for 40 years…read more Donna L.

Been using Dr. Mark for years for our Horses, Cats, and Dogs. Very caring and reasonable pricing.read more

We love this vet office! The staff is amazing and so caring. When we first adopted our dog, they…read moregot her in right away & checked her out for us. Dr. Cordero took the time to listen to our concerns & love on our pup. She also encouraged us to consider pet insurance due to the large size of our dog. We felt like she put our needs before just making money for her office.

Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

"Owner" is very rude and send unsolicited messages to people asking for vet suggestions. I never…read morestated I was doing surgery in my dog- which I would never do. Owner immediately turned accusatory and completely unprofessional. I would never trust my baby with or with someone who sells this product just from the sheer anger and condescending tone of his unsolicited message.

I'm so happy that we found this business! Our older pup,…read moreCooper was playing with one of his faves... a stuffed monkey! He would shake it like crazy! One day, he hit his ear on the dresser while shaking his monkey & he cried out. Later that day, I noticed his ear had a bubble on it. The next day there were two & they were both growing bigger! I took him to the vet & they told me it was a hematoma. The vets wanted to charge us a fortune to do the surgery. We were worried about Cooper having surgery at his age. We started researching & discovered Daniel & his Auralsplints! The arrived the next day. We followed the clear & detailed instructions. Our Cooper was a Trooper! He healed up beautifully! No surgery, no stress on this old man's body! I am so thankful for Daniel & his awesome Auralsplints!