Before I moved to North Carolina I purchased my first car from Rick McClure in sales. He, as everyone there I have dealt with whether in service, sales, or financing, have been courteous and top notch. Their "waiting room" is more like a remote office for me, a sanctuary from the chaos of the daily grind. I am currently driving a Honda Ridgeline, my third purchase from them, now with 180,000 original miles on it and still purring like a kitten! If I *ever* need to replace it, I've got Rick in my speed dial! read more

I recently had my 2007 Honda Accord serviced at Honda Cars of Hickory and I was impressed with the service I received from their staff. Upon entering the service drive, I was greeted promptly. Robbie Allison, Service Manager, and Mark Sutton, Service Advisior, went above and beyond to take care of my vehicle. Every time I come in for a oil change or new brakes, this staff takes care of me. Thanks again Honda Cars of Hickory. read more

Still servicing w a smile and knowing me so well --- taking care of my baby to ensure a long healthy life for us both!!!

I travel for a living and often need service out of the area for necessity. It is great to come home to the Hendrik Honda service/sales department. We have purchased two cars from Jeremy and were treated extremely well. The service department is best in class as far as I am concerned. Offering drive though bay doors at the service department I do not need to get out in bad weather. Snacks, wi-fi and a playroom for our kids makes our visits stress free. read more

My service advisor was very helpful and willing to work with me on the price. He gave me the best deal he could get. I had my clutch replaced and they provided me with a loaner car to get back and forth to work which I greatly appreciated. I would definitely recommend using their service dept if you are a Honda owner. read more

I just purchased our family's 4th vehicle from Hendrick Honda of Hickory, and all four from Aaron Shade. Aaron is the consummate professional and is always patient and kind. I wasn't exactly sure what I wanted when I first started looking, but Aaron showed me several different models and showed me some of the new features that are out there now-my last car is a 2006 and there are a lot of new options.He even showed me how the back seats recline so my husband that has a bad back can get comfortable on long trips. I found what I wanted at the Hendrick dealer in Charlotte and he had it brought up for me the very next day! I love my new car and the whole process was low pressure and easy. Thanks Aaron! read more

Awesome dealership got the car wanted the price I wanted and the financing was tough credits not the greatest but they got it done thank you so much will be a customer for life read more

Shawn, Bryan, and John are awesome! They really worked with me and made sure I was happy. They went beyond what I could have hoped for!!! Thanks guys!! read more

I wouldn't recommend this dealership to anyone. They are very tricky and sneaky. Our salesman had a bully type attitude. They will really put the pressure on you. They fit the typical salesman personna. Which is not a favorable one to me. read more

I've purchased many cars in my life from various dealers. Most will tell you anything and pressure you to the point that you just want to walk out (I have). Dealing with the Hendrick Honda folks was much easier- no hassle and they gave the price I wanted. They are a very busy place and the whole process took a bit longer than it probably should have but overall a good car buying experience. read more

From the first day I met Kedron Bullock he was exceptionally friendly, professional, knowledgeable and wanting to create a win-win-win situation for his customers. I could sense the importance and value he places on developing a strong customer service relationship. He clearly heard and understood what I was looking for and was able to provide the best solution to my situation. I will remain a loyal customer of Hendrick Honda as a result of my professional dealings with Kedron and team. I was and still am very impressed with the exceptional service I received. My sincerest appreciation for Kedron and the team for making this experience a positive and pleasurable one. read more

I've been a long time customer of the Service Department and never had any issue there until today. Usually, I come in and have my oil changed and tires rotated and occasionally the Service Advisor will tell me about recommended services. Well, not today. First thing the Advisor does is try to see if I'm thinking about trading and I tell him I'm not. Well, I pay for the oil change and tire rotation, which he said they did, in under 35 minutes, which is an unusually short time and he only charges me $25 for both, which I thought was odd. Then, the Service Advisor, we'll call him, Nick, starts trying to bully me into thinking that my car is leaking oil, which I know it is not. Takes me into the garage and shows me how they smeared oil all up under the car on the oil pan and the transmission after they changed the oil and let oil run down the side of the engine and didn't wipe it off. I'm suspecting they didnt tighten the oil bolt. And then, when I declined for him to fix the oil leak and other services he thinks I need to have done, he starts questioning me over and over why I won't let their dealership fix my car. I ask for the receipt several times and he rudely flings it at me. I will never go there again. I will not be bullied into paying for services at their dealership or any other dealership. So long, Hickory Honda! read more

I called and received an estimate to replace front drive axels on my granddaughter's 2003 BMW. Because it was granddaughter's car that she uses to go back and forth to Ashville to school, I reluctantly agreed to the (I thought) outrageous repair cost. When I picked up the car, the total bill was over the price quote by $100.00. (about 12 %.) When I asked why, they explained that they had to buy a special socket to take the wheel axel off and of course they didn't include taxes in the estimate. Unbelievable...when you ask for a cost of repair, it should be out the door. with all charges. ..tax is part of the cost of repair. 300% markup on parts and $100.00 an hour for labor.. And they kept the socket that I bought for them. Oh. How about cleaning the grease off the chrome wheels, that I just cleaned.... read more

Hector Lopez was very kind and knowledgeable. They serviced my vehicle VERY quickly (timing belt and tension adjustment).

We have been taking our Hondas to Hendrik Honda of Hickory for a long time. We continued to bring our cars back to Hickory when we moved to the Eastern part of the state. We usually talk with Darrell he has been excellent to work with. All of the service department has treated us very well. I have not found them to try to get you to do unnecessary work and they stand behind the work they do. We travel a lot so our CRV has 250,000 our Accord 200,00 the mileage speaks how well maintained vehicle will serve you... read more

I had my honda serviced at the Honda Cars of Hickory and I just wanted to say how great the experience was they had my car in and out in no time. I just want to say thanks to the service manager Robbie Allison for operating a wonderful service department and to Mark Sutton for being a wonderful service advisor! Thanks guys keep up the good work. read more

I spoke to Rick McClure and Gil Hamilton during my car buying process and both if them were a pleasure to work with. No pressure tactics, no ling drawn negotiations. We agreed upon the price over just two emails and other dealers in Charlotte area were not even close. At the dealership, my experience was really positive dealing with Rick and the sales manager whose name i cannot remember. Rick was specially a pleasure to deal with. I realized my car was missing the radio mast head antenna and i called Rick. The missing piece arrived in my mail two days later. I highly recommend this dealership. read more

After the review, we were contacted by the Hickory Honda sales manager and offered to make the repairs free of charge, the only caveat was for my husband to drive back to Hickory which is a 3 hour drive from where we live. The tires and the axle assembly were replaced. He was not given a copy of the work done while he was there. The work order was emailed to him when he requested it and it did not show 4 wheel alignment which we thought was required when the tires and the axle assembly are replaced. The sales manager communicated with the shop manager and told us it was not required since the alignment was done prior to sale. read more

Hector Lopez helped me today when I took my BMW in for an oil change. He was very helpful and professional. I do miss them putting the little sticker on my windshield to remind me of my next needed oil change because I am not good at remembering. But that is not a big deal. I have had my car for 2 years now and love the car and my experience with Hendricks has been very positive. I would recommend them. Was in a couple more times and Shawn Millsaps helped me and, again, very nice, helpful and efficient. No complaints. read more

Steven Gouge was my service rep. I showed up with no appointment and he explained that I might want to drop my car off and use the shuttle service instead of waiting since the back log of customers ahead of me was long. I chose to wait. While I was there a steady stream of customers kept coming in. I figured I was being pushed to the back of the line each time a new face showed up but to my surprise, the wait was just about what I was told it would be. The service work was done as expected and I was on my way. Great place to take your car. They go beyond what is expected. read more

This review is based on a recent car purchase. This was one of the most pleasurable, no pressure car purchases I have made. I would recommend anyone looking for a Honda to give these guys a try. read more

I purchased a 2013 new honda CRV from this dealership.After only 20k miles,the tires have completely worn out and i need to replace them out of pocket as the warranty does not cover new tires.Do not purchase from this dealership. read more

A huge thumbs up to Mark Buchanan at Honda Cars of Hickory! Mark went over and above to make sure I had a great experience when buying a car! Mark got me a great deal on a great car!!!!! read more

Many thanks to Rick McLure for his above and beyond customer service. We purchased a 2016 Honda Pilot. Rick worked to get us the car we wanted and a payment we were comfortable with. He was extremely knowledgeable, professional, patient and kind. He didn't take good care of us.....he took GREAT care of us. He actually made the car buying experience fun! Go see Rick, you can thank me later! read more

Service Advisor Wes Boyles set the tone for a completely satisfying experience at Hendrick Honda in Hickory, NC. Everyone above and below him did their jobs cheerfully and efficiently. Everyone, especially Wes, took their time explaining every facet of the work being performed; and went the extra mile, searching for and granting discounts wherever possible. Shuttle van trips to area businesses, restaurants and other attractions, was expertly handled by Jim -- who was very friendly and conversant on practically any subject. Everything runs at this dealership like -- what else -- a well-oiled machine. read more

There is a great Honda dealership and it is Honda of Hickory. They know how to treat their customers and a Royal Manor therefore I'm a four-time repeat customer the main reason for my repeat customer is the fact I have Mark Buchanan as my salesman he is tremendous very caring and very concerned about all of your decisions and knows how to help continuously as he just got off the phone with me just to call to make sure everything was working properly read more

Within the last 30 days we have leased 2 new Hondas, a Civic and a CRV. We had the pleasure of working with Mark Buchanan and Mark Bachstein in sales and Jamie Wilson. They were pleasant, knowledgeable, and professional. We would recommend them personally along with this dealership. read more

I don't normally write reviews but this place was that awful! The people who work here are incompetent. They refused to show us our bill until after we paid. They would not take accountability for a clear mistake on their part and tried to rip us off. If you care about your car, your money, and good customer service steer clear of this place! read more

If you need work done on your car and it is not covered under warranty look some when else. They try to charge me $100 over what I spent somewhere else just to charge the A/C. read more

I cannot tell you how awful my experience has been with them. Got approved by my bank for a car from their website. I called and talked to Brad Walters and his supervisor Caleb. They both assured me twice that my vehicle that i wanted was in Charleston and they could send it up to the hickory honda for me to test if out. I even asked them to call me if the vehicle became unavailable bc i live 30 mins away in Morganton. They asked me to come meet with them to go over things and I agreed even though it was never fully explained to me why we needed to meet. When I got there I asked about where my car was they gave me some bs about not having it. I was asked 3 times if I wanted a orange manual honda fit after I asked them twice on the phone and told them several times in person no. I feel like I was treated as if I was stupid because I'm a woman. I assure you I am not, boys. I wasted a lot of my time and gas coming up there for nothing. Do yourself a favor and go somewhere else if you're a woman the will treat you like a child. I'm taking my business elsewhere to somewhere I will be respected and not flat out lied to and talked down to. read more

I went here several different times looking for a new car. The first time the salesman was too busy to test drive a car about mid-day. He had someone else he wanted to help (a man) who came in after me. The second time I went back and had a different salesman and he just wanted to tell me how many CRVs they had sold that day and told me to call one day to schedule a test drive and come back later. The third time I went I got to look in the cars with no offer of a test drive. I did ask for a price but was told the sales manager was too busy and this was after I waited a long time for the price to not get one. This salesman wasn't interested in helping me unless I wanted to buy that day. I have been looking at other cars besides these and this just sealed it for me. If the Honda salesman can't even take the time to let someone test drive a car or give you a price how good can it be? read more

as soon as i signed deal for new car, salesman wouldnt take calls or call me back. great car, lousy car salesman. won't ever buy another car from this dealership. read more