The Doctor is very informative. He seems to care about my son's situation. Everybody's very kind in…read morethe office and the understanding and importance of the type of care. My son needs is being handled with the right amount of courtesy.

The experience at the office was good and the doctors were amazing…read more However when you pay, they just give you a receipt. Then when you try to get your money back from your FSA/HSA, they want to see what was done, your name, date of service, etc. The Pacific Eye Institute which does internal billing sends you a Ledger Detail and then an Itemized Statement of Charges with no information except for the billing codes for the work done. The Bank does not work with medical billing codes so this has been a 7 call nightmare and multiple emails. Also, I had earlier asked to speak with a supervisor and the gentlemen I was speaking with in the billing department said this supervisor was not available all day. On the final call, the lady in the billing company sent me to the supervisor that was available - the same person one person said was unavailable. The billing department at this company is a NIGHTMARE!

I needed to be seen by an Oculoplastics doctor which was Doctor Warner out in upland. Which is…read morelitterally an hour plus away. I arrived at 9:23 am signed in and waited to be called somewhere around my appointment time which was 10 am, Boy was I wrong I walked up to the receptionist and asked when will I be called? I mentioned an hour had passed and everyone who singed in after me had already came and went. After 2 hours I was livid and I still waited due to the fact I needed to see why my left eye was blinking so frequently. I walked up to the receptionist once again I mentioned I have officially waited two and a half hours to be seen. She finally said I was next wow. I finally got to see Doctor Warner and my visit was like 10 minutes after waiting two hours and a half to be told I need eye drops. There is plenty parking in the plaza I read reviews regarding Azul Vision I should have listened.

Dr. Nayer did a fantastic job with the surgery on both my eyes. All office appointments were very…read moreproductive and the office staff made me feel very comfortable. I highly recommend Dr. Nayer and Azul Vision

Dr Ching was my main doctor but the business wouldn't take Optum anymore. I call every so often and…read morestill no. So disappointing. I trust the eye doctors there.

I have been going to Dr. Ching now for about 3 years. She has performed laser eye surgery on both…read moreeyes to lessen pressure. I have glaucoma. I will soon have cataract surgery and am not worried at all. I know I am in good hands.

Incredibly positive experience! I highly recommend…read more I genuinely feel so blessed. My little one was practicing writing her letters when suddenly she turned to me and told me she had "a black eye". What followed was a series of test performed by me, a visit to the pediatrician and an instruction by her pediatrician to see an ophthalmologist. This was a very difficult task indeed, I called place after place and no one could get us in or had an ophthalmologist or had someone who worked with kids. I called Claremont eye associates and it said they were closed but if it was urgent I could leave a message with their answering service. 1 hour later they called me back. Amazing from that point on. She told me they had no appointments available but they'd want me to come in right then and they'd squeeze me in if I didn't mind waiting. I got there and besides being confused since the map took me to the back of the office and the front door doesn't look like one, everything was better than expected. The front desk worked quickly and efficiently and was so friendly and patient. There was hustle but also slow down for questions. They moved people in and out flawlessly. They answered my questions about insurance. I saw the person I had talked to on the phone and she was even more friendly and kind in person. They took us back in less time than I've waited somewhere that I DID have an appointment. The nurse was efficient and experienced, professional and kind. My first interaction with the doctor was very brief and made me cry because as soon as he saw my daughters results he told the nurse to dilate her eyes and walked out and I felt confused and overwhelmed and wished someone would tell me what that meant. She was reassuring and patient and we walked to room after room as they completed the exam. When I saw the doctor again, he had all the hustle of everyone else but did show me her optic nerve and the back of her eye and assured me that from an "eye" perspective, she looked great, with the exception that she was very farsighted and one of her eyes was "nearly blind". While we were in there he got a call, and had to multitask. I got the sense that he is good at what he does, and he does it, without any fluff. I appreciate that especially because everyone else is over the top friendly, I'm fine if he's more "all business" especially because he did explain everything very succinctly and answered my questions and even was thoughtful of finances in where he sent me to get her prescription. A very positive experience. I felt so encouraged and cared for!

I don't know what happened to this office. Children now run it. I almost feel sorry for the doctor…read more They do not care about the elderly. They lied to me about SCAN approving my mother's appointment, which was made back in October. They tried to turn my Mom away, knowing she has pressure behind her eyes and is losing her sight. The doctor performed her cataract surgery. You would think that the precious little dumplings that run the office would care. They do not. The sissie la la poopie pants only care that I used a cuss word as an exclamation of disbelief at their extreme lack of empathy. Learn how to run an office.

I must write this review to commend the staff of Pacific Eye Institute. While they are very popular…read moreand booked up far in advance, they were understanding of my situation and was able to squeeze me in sooner than my scheduled appointment. My eye was giving me increasingly persistent problems and i wrote them a message through their website and they got right back to me with a solution. Couldn't ask for more. I am truly grateful to find a clinic which really cares about customer service and the needs of their patients. Thanks Again!

Dr. Fabricant performed the ICL surgery to both of my eyes nearly 8 years ago and it was amazing…read morethen and it is still amazing. Prior to the procedure I had a -11.75 and now I have nearly 20/20 vision. After the procedure I could see color more brightly. It was life changing. So thankful for him. I can really say, I was once legally blind, but now I see!!!

Expect to wait 4 or more hours even with an appointment. They give you a 15 minute grace period but…read moredo not honor it. Came in for an appointment at 12pm. I arrived 7 mins late which would be part of the grace period. There was a line with about 6 people in front of me waiting to be checked in and one receptionist. I waited 17 mins to get checked in. Then the receptionist says, I am late to checking in when I arrived at 12:07 and waited for 17 mins in line and there's a 15 minute grace period. She gave me another appointment time for 2 hours later. They need to define what they consider "grace period" in the text reminders and voicemails they send you or they shouldn't add it in the first place. The doctors we have seen have been nice and great. But receptionists need more training and better attitudes. It's also very hot in the waiting room and not enough space for people to wait in there. Everyone mostly waits in their cars. For a children's "institute" they need to make some changes.

The doctors are friendly, but the waiting is too long. They only have one staff member in the…read moremorning, dealing with all the patients. Also, the office is freezing, and they don't have enough chairs for all the children. The waiting period is too long--it takes like two to 3 hours for the whole process, if not more. Also, when you try to schedule or reschedule the appointment, The don't answer the phone--it takes 30 minutes or more for them to answer, and they're pretty rude on the phone. They might make you wait even longer after they answer, and once you finally talk to someone, they transfer you to another person who never calls you back or answers. It's just crazy. Scheduling processnis need big improvment. I do not recommend this place just for that reason.

Friendly staff and wasn't crowded or busy when we came for eye exam. We called to make an…read moreappointment. My aunt and uncle both referred me. They have the eye scan thing that can be used instead of dilating with drops. Right next to yoshinoya.

My husband and I have been coming here for years and we continue to come back even after we moved…read moreout of the area. I've also been bringing my son here since he was little and he always looks forward to his appointments. The staff is always so friendly and helpful and they are super amazing with kids too! They have a wide selection of kids glasses to choose from which is great because even at 5 years old, my son likes options. Dr So really takes the time to explain things and answers any questions we have which makes us so confident in returning time after time. And special shout-out to Uncle Philip for going above and beyond every time we come in and always making it a pleasant experience. We highly recommend!

Have an exceptional experience with Dr Siegel and his staff. I left a message to set up an…read moreappointment and received a call back the next day with an appointment within a week. The staff does a good job at advising that the appt can be up to 4 hours, which is great to know ahead of time. Our appointment was 2.5 hours. The check in was fast and easy. Every step was communicated to us. Once Dr. Siegel came in, my son couldn't stop laughing, he makes the entire exam fun and is very interactive. Definitely recommend.

Arrived at 8:06 for an 8:15 appt. Did not get called until 10:40. Yes, you read that right, it was…read more2 1/2 hours before getting called back for the initial exam. In the meantime, my special needs daughter with autistic traits is having a complete meltdown. How do you make these kids wait this long? Like other reviews, I concur the office staff can care less. It was one excuse after another. Maybe parents should arrive for appts 2 hours late and see how they like it. I'm sure you would be turned away. Dr. Siegel this is absolutely not acceptable!! How do you allow this to happen in your practice day in and day out. It appears to be all about MONEY and not at all about the children.