Mixed feelings! We would stay again though. This is NOT a…read morebudget or cheap hotel. And you're paying for newness, beautiful feel inside and outside, beautiful views. The daily parking fee, bathroom size in the room, and continental breakfast were all disappointing. We didn't know about the $20 per day parking fee when we booked it and they accidentally charged us $75 per day for our 1 dog, when they were only supposed to charge one $75 fee. Thankfully I caught it and called to have them refund us $150. The hotel is new, modern, & beautiful inside and out! Especially the gorgeous view of the river right behind the hotel!! The river is only a couple feet deep at its deepest so a safe place to fish and play with kids. There's great fishing right here! Massive trout!! The room was just ok. The beds weren't uncomfortable. We had 3 adults and 2 kids in our 2 queens and pull-out-couch-bed room. The bathroom/shower was just too small for a room that can sleep up to 6 guests. We did enjoy their free coffee that they have available 24/7. The continental breakfast was 2/5 stars. All the fruit they offered didn't look appetizing, I don't mind powdered scrambled eggs but I just couldn't eat theirs. They only offered sausage other than eggs and it looked very unappetizing. So unless you only eat cereal, bagels, and waffles for breakfast- you might not want to count on eating their breakfast, unfortunately.

Lovely hotel with pool,hot tub, and gym, and fabulous breakfast by the side of a river just 30…read moreminutes from West Yellowstone Staff were gracious and accommodating. Try to avoid room 145 as its next to the gym which is open 24 hours

We came here our first night on vacation from Montana and had a great time. It was one of the only…read moreplaces in the winter season (April 11th). We loved getting to know our bartender Jewel. She was super quick, personable, and great to talk to. We hope to be back in the future and see more of Island Park in the summer!

Just thought I'd add a little update to my last review. Just had the Hawaiian pizza and it was…read moredelicious. Stopped to charge my car again for the third time as I drove through this area in the last week. I got to tell you I love the people that work here and the atmosphere and the food. If I lived here in the area, I would hang out here all the time. Good food, good company, and good prices. The owner should know that having that charger across the parking lot has brought in $100 of business in the last week that never would've stopped here if it weren't for those chargers...... And that's my situation.

I made a reservation and ultimately had to cancel due to a family emergency that forced us to…read moretravel back home unexpectedly. I was very disappointed with the level of customer service and management responsiveness I received. On three separate occasions, your customer service representatives assured me that a manager would contact me regarding my concerns. Unfortunately, I never received a return call. Failing to follow through on promised callbacks creates a poor customer experience and leaves customers feeling ignored. During my initial conversation, a customer service representative explained that in an emergency, management would typically contact the customer directly to discuss the circumstances and, when appropriate, consider a partial refund or another resolution. Based on that information, I expected at least the courtesy of a conversation with management regarding my concerns. Instead, my attempts to communicate were repeatedly disregarded. On my final call, the representative answered in a way that made me feel like an inconvenience rather than a valued customer. Throughout the entire process, the manager never returned my calls or spoke with me directly. Regardless of the outcome, I believe every customer deserves respectful communication and follow-through when concerns are raised. Unfortunately, my experience reflected a lack of professionalism and customer care, which is not how a reputable business should operate.

-- Sawtelle Mountain Resort, Island Park, ID…read more Be careful with hidden charges here. After checkout, I discovered a $20+ charge on my card for a supposed "welcome gift box" that I never received and was never told about. According to the hotel, it included a small stuffed animal and some Snickers -- except none of it was in the room. When I called to dispute the charge, I got bounced between staff and management. They claimed they did an "investigation," but still refused to refund me. Charging guests for items they never received and then refusing to resolve it feels deceptive and extremely unprofessional. Advice for future guests: the second you enter your room, take timestamped photos or videos of everything before touching anything. Then immediately ask the front desk if there are any paid gift boxes or welcome items connected to your stay. If they say yes, do NOT go check by yourself -- bring a supervisor or manager into the room with you so everything is documented on the spot. Otherwise, you could end up being charged for something that was never there. Unfortunately, this felt less like a misunderstanding and more like a scam-style scheme hoping guests won't notice until they're already miles away.

We can only speak on lodging with this place but we would stay here again…read more They accommodate pets which is a huge plus, hot tub that looks over the river & beds were comfortable.

I tried liking this place, each time I am surprised by the disappointment. From cheeseburgers that…read moretaste like fried chicken, loud rooms most nights, staff that doesnt care and yells at customers. this place is full of surprises.

We loved this place upon checking in! We booked with Booking.com. It took us almost 8 hours to…read moredrive here from Ponderay. Susan was welcoming to us upon arrival. I made a mistake with my booking by booking 2 separate nights in 2 separate cabins, but she had already fixed it! We had our two nights in the same cabin without having to move! We had cabin # 6 and it is so nice. Expected something rustic, but very modern and cute! We didn't have a lot of food, so ran down to Phillips 66 in my car (at the end of old shotgun road) to get some things. We were able to get a lot of items we needed! We grilled a pizza on the grill, watched a little TV, which means we watched the Stanley Cup championships. The bedroom was really dark in the woods, so sleeping was so easy. We enjoyed the area and the cabin very much. We would stay here again and probably will.

This was exactly what we were looking for. The cottage that we stayed in was perfect for two people…read moreand the hot tub was the perfect evening relaxation. We set out for a quite weekend away and Eagle Ridge Ranch provided exactly that. A short drive to West Yellowstone to do the tourist thing and then back to cook dinner on the provided bbq. Service was super friendly, informative and accommodating. We will definitely be back!

Very well run boutique type of place. Cabins and rooms were well designed and clean. Staff were all…read morevery helpful and friendly. Grounds are beautiful. Water refill station. Free coffee and breakfast each morning was such a nice touch. Made for a great home base for Yellowstone NP. Would definitely recommend!

I stayed here during my first visit to Montana and everything was perfect. The staff were all super…read morefriendly and accommodating. Every morning they had a pretty solid breakfast spread out, which was perfect. The beds were very comfortable and the room darkening shades were excellent for a light sleeper like myself. The proximity to the park and snowmobile trails was also perfect. I will be back!

+ The staff was so nice and patient to accommodate me late evening. I was desperate cuz didn't know…read morebetter; turns out the town of West Yellowstone gets all booked out if you wait til late afternoon to book. Same goes for Silver Gate and Cooke City. Had to backtrack as far as ID, begrudgingly cutting in to my itinerary. + Good, clean room. - Unserendipitous parking. House 2 supposed to have parking spot #2, but unfortunately someone parked their big boat truck+boat way over, so I had to meticulously, carefully park my car in between what little space left over, inching back and forth repeatedly until my car's finally tucked in place. Without clearly marked parking spots, neighbor courteousness comes at the luck of the draw. + Peaceful ambience. Apart from cows, it's pretty quiet out there. - No service. T-Mobile could barely carry a bar out there. Prefer not using Wi-Fi. - They forgot to send me a receipt. - For the location, extortionate. $242/night. Tue 6/16/26.

Great place to stay on a budget trip to yellowstone. Perfect little cabin near the park, clean and…read morehas what you need. The biggest cons were that the wifi does not work really at all and wish there was a sponge to wash the dishes. You can hear cars passing by but did not bother us at all. No frills but a fun experience!

We enjoyed our stay here it was clean, quiet, and private. The staff was friendly and helpful…read more Only negative for our trip was that the detergent the facility used is very fragrant. I planned for this, tho, so I was able to use my own pillow cases, etc. It's something people should be aware of so they can plan for it too. It was close enough to Yellowstone for us. Also visited Big Springs and one of the state parks.

Honestly really enjoyed staying here! It had great cabin vibes with the amenities of a hotel, which…read morewas really great. Nice, clean bathroom with a mini fridge and TV. It's right across from a grocery store and gas station, about 20 mins or so from Yellowstone Village. Would stay here again 100%

Awesome family owned business. Love the history and the original cabins from the 1920's, but some…read moreupdates, bathrooms, wi fi. Cable. Personal attention from the owners. I would not hesitate to return. Oh, the rates are much better than impersonal motels.

Loved staying in our clean quaint rustic cabin. The updated shower was one of the best on our trip…read moreacross country. Friendly staff.

Really good food and very welcoming owners and staff! A gem in the woods! We ate there three times…read moreduring our stay - the dinners are fabulous!

I have grown up coming here. We come once a year. The cabins are big and spacious. A lot of comfy…read morebeds. Nice kitchen and bathrooms. A couch and tv. A fun hot tub and outdoor grill. We always have a lot of fun staying here. Only thing is sometimes the kitchen is missing stuff or they need to update and get new kitchen items. Last time we visited, we were cooking dinner and they didn't have any measuring cups. I'll still give 5 stars because I've enjoyed staying here but I think they need to go through each cabin and check for missing items and replace them.