Jessie and Preston are the best! Knowledgeable and will not sell unnecessary repairs or overcharge…read moreyou.

service was flawless, car done as promised, way lower prices than the Honda car dealers, family…read moreowned.

Figured out my expedition quickly. Friendly and knowledgeable staff. Prices were in range with…read moreother shops in the area but the experience was worth it!

I've been coming to this shop for several months for oil changes and had always trusted them--until…read morenow. On my most recent visit, I asked if they could help replace the battery in my Volvo key fob, which wasn't working. I handed it directly to the person at the front desk. It wasn't damaged--just likely had a dead battery. But when they returned it to me, not only was the battery still dead, but the entire key fob was broken. I later had it inspected at a Volvo dealership, and they confirmed the internal components were cracked and beyond repair. The replacement cost? $850. I emailed the shop to explain everything and got no response at all. When I followed up by phone, I was told, "Well, we tried to help you," instead of taking any responsibility. No apology. No accountability. And frankly, no care. As someone who had been a repeat customer, I expected better. If your vehicle has a specialized or sensitive key fob--especially a Volvo--I highly suggest you go somewhere else. They clearly weren't qualified to handle it, and now I'm left with an expensive problem and zero support.

Rodney and Wille, especially Rodney were so nice and helpful. Had my oil changed. We also have…read moreemissions test there on all vehicles.

Don't put off getting the oil changed in your car. Regularly maintained vehicles will pay you back…read morein the long run by lasting many more miles and years on the road! I found you a fantastic automotive shop where the staff is friendly while you relax in their comfortable lobby. Herbert Automotive really impressed me with the best service, quality work and value! They have a free coffee bar for customers! Derrick and Nathaniel were our customer service representatives and they were helpful and allowed us to use our coupon we found online and they gave us an additional $10 off. How kind! The best thing is how unbelievably fast it was to get an oil change without an appointment. 20 minutes and they helped me out by offering additional services. After getting my approval, they put on new windshield wiper blades, cabin filter, and an air filter for the motor. The prices were quoted to me and they showed me the old dirty filters. Best of all the mechanics noticed my vehicle had a leaking rubber boot at the axle area. Which was great timing since my vehicle is within warranty and I can have the repair done free of charge at the dealership. I had called another shop about an oil change and they told me my car would have to be dropped off and I could pick it up in six hours. What a joke, no way. Having my oil changed and other items replaced in 20 minutes was a miraculous accomplishment!

Very fair prices for my brakes. No wait time. Knowledgeable technicians. Gave us a ride home so we…read morecould leave the car. Friendly.

this was my second time coming to Bagwell Mathis Automotive. I can not emphasize how happy I am…read morewith their services! Madison and Melissa are friendly and helpful and awesome! Bart, my new mechanic, was fast and thourough i went in with a leaking power steering fluid issue and requested a brakes check because the brakes just didn't feel right. I let them know that I will be traveling on Saturday and time was of the essence. My tundra was diagnosed in 20 min complete with a video and personal walk around to show me! From start to finish: in and out in 9 hours... had to wait for the rack and pinion til morning ! incredible! All work, including brakes and rotors at lightening speed! Thank you guys! Personal, Professional and Fair Pricing! THIS is how it's done!! Tracy Parris Client for Life

Responsive and seems to know what he is talking about. Canceled on me twice due to illness and then…read moredeciding to go out of town unexpectedly. I get it, things come up. Can't fault him for having a life outside of work and also an illness. Likely will go with someone else as I need the car fixed and I can't depend on him coming.

STAY AWAY!!! Blew me…read moreoff 4 days in a row with no notice. Showed up with the wrong parts which they charged me double for. No paper work, no receipts, or warranty was given to me AS DISCUSSED BEFORE I PAID THEM FOR PARTS UP FRONT. They charged me for a more expensive transmission then showed up with the cheaper model hoping I wouldn't notice. He then lied again about it being out of stock. I confirmed this through the manufacturer. I ended up paying them for labor they didn't complete just to get them to leave and they still threw a fit. Completely unprofessional and dishonest!

An amazing place to take your car to. I had a great experience with Sebastian he really helped me…read moreout a lot and I will definitely be coming back! Would definitely recommend coming here!

Called asked how much it'll be for a diagnose test and tow. Was told they have a special and both…read moreare free. just to be told that was false information when I arrived. Car was fix and everything was resolved. Need to do better with communication and if it's a new person I wouldn't leave them alone to give false information to paying customers. I was told that "people make mistakes and it's his second day" lol, sounds like a scam to get people to come in. To each its own.

We have been customers of Macias Diagnostics in Cumming for years. They have serviced 2 different…read moreRV's for us over the years. Their customer service and communication is outstanding. Marks makes sure we are taken care of and completely satisfied with the work. Recently, we were leaving town for a family emergency and had a service alert that needed addressed before we could leave. Mark took care of us and were so grateful! They are reliable, consistent, reliable, and trustworthy.

Stopped in to check out the shop. Mark is very friendly and easy to talk to. He is very…read moreknowledgeable and has extensive knowledge of the Auto & Diesel repair business. Waiting area is very clean and inviting. Would definitely give him a try.

I see why three stars with out reading reviews ! Lady that answered the phone was less than helpful…read moreand was worried about her own time and did not value mine for sure ! Will not be taking my car here because I bet the service is a vague as her info and schedule she did not gove over the phone

Oct 22 - Called to ask a question and update timing for a repair for one of my 5 BMWs...most of…read morewhich have been serviced here. Learned that one of the partners had been forced out, the service manager was no longer there and that the business was being sold. The person I talked to had no clue to answer a minor technical question and only recommended I "bring my car in." It turned out to be a $4 bushing I easily replaced the next morning... Time to look for another repair shop...

Beware, Took my vehicle there back in November 2024 paid for a deposit then paid the rest in full…read moreto pickup it up in January and was still in the same condition. Said he would make it right. After that, it was just "its ready" but never was. This was from January thru July. Finally had enough and ask for refund or have legal action againts him, he promised to pay, went to pick up my refund check and he wasn't there, then told me he would call me that same day when he got the check for me. Never called me back till this day. Hope this helps someone

The owner Chad is an honest guy and I couldn't have asked for a better experience! Dropped off my…read morecar to replace the front brakes and it was ready within 2 hours. Charged me exactly what he said he would and I couldn't be happier! I will be back here for any future car repairs.

10/10 experience! Michael and his team are absolute pros. I was impressed that they not only…read moreattended to me quickly but made sure every single person who pulled up was greeted right away. They even continued to take customers after their closing time just to make sure everyone was taken care of. During the oil change, they performed a full courtesy check while I waited in the car, showed me my air filter, and explained the oil options without being pushy, and helped me decide the best option for me and my car. They checked my tire pressure (even gave me new caps for the air valves that I've been missing forever!) and topped off my fluids. It's a 'well-oiled machine' here--pun intended! I'll definitely be back for my next service.

Exceptional Service -- Business Earned for Life…read more 5 Star Experience - must read! We brought our 2021 Kia Telluride to Strickland Brothers for a routine oil change. Some time after, I noticed a small oil drip. At that point, it was never even fully determined whether it was something they did or simply a failed seal on our end -- and honestly, it was probably a part failure. What happened next is what truly sets this company apart. Michael, the owner, personally called me and handled the situation with professionalism and integrity. Because the line wasn't entirely clear on whether the issue was a failed part or something related to the service, he took ownership of making it right. His focus was on standing behind the work, doing right by the customer, and building a long-term relationship -- not pointing fingers. They went way above and beyond. Kia is notorious for requiring OEM parts (aftermarket just won't work properly), so they had to track down a specific part. Michael and his team called multiple Kia dealerships, pulled strings, and somehow managed to get the part the same day, even though we were originally told it could take several days. That alone was impressive. They repaired the vehicle immediately -- and the next morning, Michael and his father personally delivered the car to my house. His father has over 40 years of experience working on vehicles and plays an active role in overseeing the work, which really shows. The two of them together are an impressive team. In conversation, I mentioned to Michael that part of my work involves helping businesses think through customer experience, and we talked about what it looks like to truly take care of people. The hardest time to do that is when it costs the business owner money. This repair did cost him money -- and he still did the right thing without hesitation. I've already referred many people to Strickland Brothers in the past because of consistently good service -- but this experience was different. I can confidently say I will never get my oil changed anywhere else, and I will be using Strickland Brothers for any automotive service they offer. I'll continue referring people without hesitation. This is only the second time in my entire life I've said this about a business: They've earned my business for life.