It's my first experence with the office. Everyone was kind. I guess there have been staff changes I heard. My glasses came in a little longer but not outlandish timing with what's going on in the world. I am happy and will definetely come back. The doctor amazing. Explains everything and extremely thorough and kind. read more

This is an update to just note that Dr. Schurgin did call me in the evening on the day of my appointment. I was busy and didn't answer and he left a message explaining that he was sorry and that the people he had been talking to were folks he hadn't seen since high school and he wanted to catch up to them. He said that if I were to reschedule, he'd make sure to see me right away. I do appreciate the call and the apology. But I did not call back to try to get another appointment with him. If I had to guess, he only called because his assistant urged him to since she seemed to understand how rude he had been when she gave me back my paperwork and apologized for him. I didn't put this in my initial review because I didn't want to make this mostly about my race, but I think that when he looked out at the waiting area and saw me, a young black woman, my race was a factor in his decision to keep talking to the old high school friends standing at his office door. Do I have proof of this? No. It's a gut feeling and I'm going to go with it in relation to other overtly racist experiences I've had in MA and across the US throughout my entire life. read more

Dr.Schurgin is the best. He is soooo kind. The patient always comes first. I've been going to him for years and have had nothing but great experiences. The office is warm and welcoming and the staff this past visit was very pleasant. read more

I've been coming here for years!! Before this doctor the last eye dr I saw did not get my glasses, right- still couldn't see. Dr. Shurgin knows his stuff!! The staff is GREAT!! Have so much fun with the girls picking out frames, they really give you an honest opinion. Everyone is so nice!! read more

Like Dr Schurgin Good Dr. The secretary not so good. Imagine having to wait 9 weeks for glasses? That's because the the girl that does the billing was on vacation so I was told five weeks that was turning into nine weeks. Then I cancel the order and yes I am still waiting for my refund on my credit card. Real nightmare. The girl does not have a clue. Never, never again. Total nightmare. Dr Schurgin is a very good eye Dr. I will miss him but not all the nonsense I actually had to file a dispute with them read more

I felt compelled to write this as a warning to others after a truly disturbing visit with Dr. Schurgin today. His staff, while pleasant, don't seem to understand the insurance policies clearly at all. Even though we had mailed their office a copy of our policy 2 weeks ago. We went to the office today to pick up our contact lenses and glasses and were told we still had to pay $145 dollars anyway. My wife disagreed with woman who was doing our paperwork and kindly pointed out that last year we had the same exact plan and didn't have to pay anything due to the Federal BC/BS high option we are enrolled in. We had actually brought copies of the policy with us with the options we get high lighted. On their computer system, they pulled up our info from the last year and they saw that we didn't pay for these services then either as they are covered under our plan. Now this is where things go awry. The doctor comes out and tells us that even though last year we didn't pay anything, this was because his former employee made an error and gave us a "Freebie" My wife disagrees again and this time he began to yell and swear at her. "Je**s CH**st! You are some piece of work!" He yells and as my wife tries again to explain the policy, he becomes more and more irate. He yells at us saying "I only handle the technical side of things and I don't know about every policy detail" At which point, my wife tells him "Perhaps you should". He begins sputtering and yelling and swearing again. He then tells us "Why don't you come here and sit in this office and see for yourself how difficult it is to understand all of the different coverage and plans" And then, says "What do you think? we investigate every insurance plan all day?" My wife asked him to lower his voice several times. He then said to my wife "My blood pressure is rising!" This was ridiculous to say the least coming from a licensed medical professional. I then just wanted my lenses and my wife's glasses and to leave seeing that we'd waited 3 weeks for this. I tried to look at the box to see how many lenses it contained and he angrily grabs it out of my hand and says "What do you think, everything should be free? IS that what you think, everything should be free?" Unreal. He was combative and rude and insulting and outright hostile to me and my wife. Attempting to employ intimidation tactics over policy coverage. He then tells us we should leave and he'd send our records and not to come back. My wife informs him that it's illegal to charge for services that are legitimately covered on an insurance policy. He accepted $40 in cash from us anyway for my contact lenses, which should of been free under our plan. In closing, I would warn everyone to stay far away from this practice. I sadly believe he may be getting too old to discharge the duties of a licensed medical professional and should seriously look into retirement. If he flies off the handle so easily and nobody seems to understand insurance policies which they presumably deal with all day. It's their jobs to know this info. All he had to say was, Sorry, we'll look at the policy and get back to you. I have also read another review on here which outlines some abuses which were supposedly witnessed and after seeing him for myself believe it completely. Stay far away. We will be filing a formal complaint against him and his practice. read more

The staff/woman at this place sucks!!!!! So rude. The worst I've ever experienced. I called to get a price on a lens; she wouldn't give me any, and then hung up on me. She sucks. I hate them. read more

Loved the Doctor...the billing person is the rudest person I have ever dealt with. She kept changing her story on what the invoice was for. I don't even know if it is a real bill. In addition, my husband was billed for glasses that he was told were free so he didn't take the glasses....insurance was billed anyway. Hopefully it will reflect a credit immediately. I will never visit this business again...sad because I really liked Dr. Schurgin....Sorry Doctor Schurgin. read more

I have had this doctor for a long long time. He is wonderful. I fully disagree with all the negative reviews. I have never experienced this and do not believe at all anything written here. I think the people over exaggerated or misinterpreted things. I have gotten consistently great prescriptions. I see really really well. He did have some staffing issues and learning curves and I did also go through a little of that but I do understand and I am sympathetic to the demands of getting good people in staffing and the staff are now through their learning curves and are really good . Very nice , efficient . New looks to office, large selection of eyewear, and my glasses and contacts came in a timely manner. I would highly recommend the office and this doctor. He takes the time and cares like the old time doctors used to do and is a great conversationalist too on many subjects. : ) read more