The staff here is very knowledgeable. They know their store inside and out, and can tell you…read moreimmediately if what you need is in stock. If they don't have it, they can tell you which nearby town and store does. Or they will order it and have it shipped to your house. They treat you like a human being when you walk in the door and will go the extra mile to help you as a customer.

I can truly see why the low ratings... I came in with my…read morelegally blind mother in-law to purchase some stones for her garden and the 1st gentleman was helpful steered us in the right direction... As I began to "ATTEMPT " Ato place these heavy azz bags I mentioned to my mother in-law we needed help in that the bags were too heavy... The worker behind us less than 4 feet completely ignored us... I must have said it no less than 5 or 6 times the need for help... Crickets... Out of frustration I loaded them up myself... Chivalry is definitely gone I guess...

The customer service at this load sucks. I ask an employee if they had violet flowers and they told…read moreme to google it. I asked another employee to help me find these flowers and they said they were busy. They were very rude and unprofessional. I do not like this Lowe's at all.

Heavener has expanded their inventory in the last half year and added a large section for gardening…read moreand patio. They always have had friendly, knowledgeable and helpful staff. I have saved time and money on so many house repairs going to Heavener rather than Christiansburg and buying one washer rather than a pack of 10.

I go to the one in Blacksburg, VA all the time. The 1st thing that I would like to point out is the…read moreexcellent customer service. I went there today and they were already trying to help me before I could even make it through the door. But seriously, they are always super helpful, knowledgeable, and friendly. 2nd, it is so much more convenient when you need to pick up just a couple of things as opposed to driving to the neighboring town to hit up one of the big hardware stores. Besides, I like to support the local economy in Blacksburg as much as possible.

My go to home store when at the lake. Good service, friendly folks and they seem to have everything!read more

Went in for a pair of door knob's and left with door knobs and a great set of steps for my pier…read more The entire experience was amazing. The two gentlemen that assisted me with my purchase went above and beyond. They knew I was going to install them on my pier 250 miles away so they were very meticulous when rounding up all the parts needed. They were very friendly and courteous I'm a DIY kind of guy so I have a lot of experience with hardware stores but not one of them could hold a candle to the customer service I received at this store. Hats off to you two Van

What a great hardware store! Very attentive staff, and a carefully curated variety of great home…read morestuff. I came in for bug spray and left with 8 more things. It reminds me of the hardware store I went to growing up. I'll definitely be back.

This store is a local treasure. Great service, a lot of inventory and most of the time you can find…read morewhat you need at a great price. Been shopping there for over 40 years. Support local.

This has to be the most clean hardware store I've ever been in in my entire life! It is a little…read moreoff the main road, but I"m sure the locals know it's there and it's a real gem. The employees are helpful while not getting in the way of those who just want to browse. It's also well organized and they have everything under the sun you could imagine and then some!

Not fancy but they have everything you need to successfully complete your project. Also, there are…read morenice, knowledgeable employees, good store hours, easy to find, and parking is easy too!