Just wanted to give a shout out to Ruben Duarte at Heritage Motors. I was looking for a replacement of my 2004 Toyota Corolla, she was A great car, but after nearly ten years and approaching 300,000 miles it was time for a newer "less used" model. Ruben set me up with the perfect replacement , After a short (20 min.) test ride, I knew this 2013 Corolla was the ticket , All those forms he had to fill out made me hungry we were there all morning, but I drove out with a beautiful Silver Corolla. If this one's anywhere near as good as the last one, I should not need any more new cars did I mention, I'M Retired ! Now I have a great Road Trip machine . Thanks Ruben , you made it as painless as possible ! read more

Heritage Motors - Used Car Dealers Near Me - Casa Grande, Arizona

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Good morning, First, I want to acknowledge that Jeremy was very helpful and polite to work with. He made a sincere effort to assist us, but we ultimately felt limited by company policy. My wife and I purchased a dump truck from Heritage Motor a few months ago. The transaction started like a typical business purchase. We test drove the vehicle and noticed that the AC was not working, but otherwise the truck drove strongly, so at the time the AC was the only concern. After discussions with Jeremy, we agreed to proceed with the purchase on the condition that the AC unit would be repaired. The dealership completed the repair, and we picked the truck up. About a week later, during our first haul-away job, I was driving on the freeway when the check engine light came on. The truck was still operating normally, so I took a photo of the warning light and emailed Jeremy. He advised that I bring the truck in on Monday because the service department was closed over the weekend. After I wrapped up the cleaning job and was heading to the dump, the truck began to lose power and felt unsafe to drive. I pulled over to the side of the road. After speaking with Jeremy, he recommended that I tow the truck back to the dealership at my expense because the warranty did not cover towing. This resulted in an out-of-pocket cost of $750 and significant delays, including time spent waiting for an appropriate tow company capable of transporting a dump truck. The following business day, Jeremy informed me that the dealership believed they identified the cause of the issue. I then sent an email requesting that the error be corrected and that we receive documentation/printouts of the work completed so my wife and I could have confidence the issue would not happen again. After that request, Jeremy informed us that the dealership would instead prefer to return our funds with a deduction of $500 for items they would need to dispose of that were in the bed of the truck. As a result, after everything was resolved, my wife and I lost approximately $1,250, and I also lost about half a day waiting for a tow truck and dealing with the situation. Additionally, Jeremy mentioned that the tires looked bad on the passenger side. My response was that we received the truck in that condition from the dealership. Thank you for taking the time to review our experience. Sincerely, read more

Heritage Motors - Check engine came on when taking the truck to our first haul away job - Used Car Dealers Near Me - Casa Grande, Arizona

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I believe they use bait and switch advertising! They offer vehicles for free on Offerup to trick you into contacting them. I would never do business with such trickster. read more

Went on Saturday 8/8/26 to view trucks. We purchased a car 1.5 years ago had a great experience. This time we did not have the same experience. The first three trucks we wanted to look at did not start not to mention something has definitely changed with staff. We have decided to not go with Heritage Motors. read more

Terrible !!!! We bought one they didn't honor the $500 they where offering invented some excuse, we haven't been able to use our truck it's always parked because it doesn't work peoperly they refuse to swap it, we took it the second day and hasn't stopped visiting them every other day we even had to tow it it was terrible have emails texts photos and they don't care this is misleading and total save your time and money LITERALLY PARKED IN THE DRIVEWAY THEY DONT CARE ABOUT A CUSTOMER OR MAKING BUSINESS I EVEN OFFERED TO SWAP IT FOR A MORE EXPENSIVE VEHICLE AND THEY STILL DONT CARE MANAGER DOESNT REACH BACK we will have to visit another place to get me a vehicle and then we will be stuck with 2 payments and a useless truck parked in the drive way DO NOT BUY HERE AT ALL read more

Heritage Motors - The dash turns on like a Christmas tree! I turn it on sometimes the lights go away but doesn't function properly - Used Car Dealers Near Me - Casa Grande, Arizona

Was in a very tight spot and Junior was so helpful and patient with me. I was referred to them by highway patrol after my vehicle broke down on the highway. They have a good selection of vehicles that was as advertised on there website. They are honest about there $300 monthly payments or less it's not just a gimmick, when I'm ready for my next vehicle I will definitely be returning thank you guys I appreciate you! Thank you Junior read more

My review for this place is a absolute zero, goose egg and nada. They were very helpful up until I put down a $ 4,000.00 down payment on a 2011 Dpdge Charger. This car while looking and sounding good, in my opinion has turned out to be a "lemon^ First there was a motor mount problem, next a check engine light problem, wire hanging from glove compartment, cigarette lighter doesn't work, lights on dim are ineffective and they refuse to remedy the problem along with a front end alignment which they say I will have to pay for out of pocket. I can not give this place a positive rating and will be lodging a complaint with the Attorney General Consumer Office. Haven't owned the car 2 weeks yet and will be pursuing a lemon law attorney My advice is plain and simple stay away or end up wishing you had !!!!!!!! read more

if I could five zero stars I would, complete scam of a business, unethical practices, we bought a truck from them almost a year ago, they recently came and stole the truck claiming it was repo, and to get it back we would have to pay the truck off in full, even tho we were not behind at all, infact we made a payment and that same morning they came and got it, by their standards we are supposed to have 10days to pay it off(dont know how I am gonna get $8k in 10days!) but then they told us they have it in an undisclosed location in mesa, and prepping to resell it, meanwhile they stole all of our personal belongings that were in the truck cab and bed! I will probably file a police report or a lawsuit!! read more

Stay Away! Took 500$ out of our Account a Year After purchasing A Vehicle Cash!!! 3 Days of leaving messages Without a response!! Went in with proof from the Bank & Still Denied the Charge! Bank Has To Handle!!!! STAY AWAY,.. DONT GIVE YOUR BANK INFORMATION TO THESE PEOPLE!!! read more

Heritage Motors - Proof Of Heritage Motors On Pinal Ave Stealing Money!!=(( - Used Car Dealers Near Me - Casa Grande, Arizona

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got 2 cars from them, both worked great, a little wear and tear from any used car dealership you get but overall great vehicles, ruben was great, on helping me get into something that day. read more

ZERO STARS. My uncle bought a GMC SUV from Heritage today around 4 pm, less than 3 hours later he is stranded on the highway due to the engine overheating and the transmission slipping, says it is stuck in 3rd gear. AZ Lemon Law should help but I'm hoping he returns it and gets his money back, what a scam shop, I don't know why nobody has reported them to the Attorney General yet for investigation. read more

Got a truck there, it has issues, they said they were going to fix the problem, so far nothing. The mechanic don't answer their phones and don't return calls. I bought into the Lie and more I'm stuck with payments on a overpriced vehicle. read more

Don't ever buy a car from these crooks. They sold me a car that had low mileage and drove good and looked great. First couple of months the starter went out. My daughter took it in for an oil change and the manager said the car had the wrong size battery in it, some wires weren't connected and a million other things wrong with it. We've had the car a little over a year and the motor blew. They have refused to work with me and refused to fix the car. They want me to pay the 3k left on the car and another thousand down for a new car. Fuck you! If I had 4K I wouldn't be buying a car from a buy here pay here place. These guys are fuckin robbers and rude as hell and refuse to help decent hard working people. read more

This dealership has some of the highest prices that I have ever seen. Most of these vehicles have tons of miles and are simply overpriced. I am not sure where they get their values, but they are much higher than KBB. read more

To make matters worse!! I drove the car and got stuck for 6 hours because the gear shift would not go into drive or park!! Thank God for YouTube! I fixed it myself but now have to get under the car to put it in park and drive. Yes I took it to the shop, where they found MULTIPLE issues including and oil leak! Mind you some of them are simple fixes but so noticeable when looking over the car! I have paid $12,000 for a 2004 Chevrolet trailblazer that I bought 47 days ago!! Please spare your friends and family from going through the financial hardship my family has endured. read more

last week my friend asked me to drive him over to casa grande to go to heritage motors to check out a car because they told them on the phone they could get him a car with no money down my friend was not in a financial position to put a lot of money down so he entrusted them enough to try 45 miles out of town to go there but when we got there the disappointment set in because the first thing they told us after that was the least amount of money you can put down on a car here is $750 why they did that I don't know why they lied only they know but what they don't realize is the only be able to live a few times before social media destroys them because now people don't like being lied to and have a platform to tell people so all these businesses better get honest real quick and real fast especially these hard times read more

Heritage Motors - Used Car Dealers Near Me - Casa Grande, Arizona

It's a bit of a drIve down to Casa Grande but we found it well worth the trip to Heritage Motors. Before we even left the house, the level of customer service we received was impressive. Our salesman, Junior, called ahead since we had scheduled an appointment and told us exactly what paperwork we may need if we found a vehicle to purchase. The finance department also sent us a link via email so that we new exactly what vehicles we qualified for so we didn't waste any time. My wife selected 5 cars and sent them to Junior and he had them all pulled, keys and dealer plate ready for her to test drive when we got there, that's quality customer service! Junior even told her that one of her selections needed to have the power steering serviced and he wouldn't sell it until he verified it was done and under an additional warranty. He did however, bring a comparable vehicle both style and price, from another lot for her to drive. After all the test drives the wife settled on a vehicle and because of all the early preparation we were done and out the door in under an hour! I am impressed and highly recommend Heritage Motors. read more

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I bought my bmw last year and had a wonderful experience. I used my AC for the first time on one of the hottest days of this year and my suv over heated and had to be towed. The dealership was in way obligated to do anything as my 90 day warranty had clearly passed 9 months ago but I only put 120 miles on it in a year they called my mechanic and offered to pay $500 for a new fan which was half the cost just to give good faith. WHO DOES THAT ANYMORE. They are honorable, trustworthy and I will be a customer for life. Thank you so much guys Terry read more

Got numerous emails when I showed interest in a Toyota 4runner, when I went in to test drive it, one of the employees had decided to use is it as a Demo for the weekend, I suppose she will now buy it, now. read more

I was septic at first because of all the negative reviews, but after going in and driving off in my Dakota!! Great decision going to heritage! We worked with Ruben D., he helps us out soooo much. Ruben made sure we got the best price, any issues that the truck had when we drove it off the lot he made sure he and his team stayed on top of it, and got it resolved quickly with no run around!!! I would recommend this place!! Its NOT What other people have made it out to be! Its a great place with great people!! read more

We bought a pickup truck abut a month ago from Heritage Motors on Pinal Ave. The whole thing is a fiasco. The salesman pulled a bait and switch on us. The service department is useless. Had several issues they said they would fix. Hah!! Had it for over 24 hours and got it back with all the same problems supposedly fixed. We totally agree with Mark and Shanyia S. and their review. The people do not answer the phone or call you back. All the staff seem to co-ordinate together to make sure things go their way instead of really helping the customer. No way will we ever go to them again for anything, and we will not recommend them to anyone. The mechanic where we took our truck now says he has 2 other vehicles right now in his shop from Heritage that are recently bought and no satisfaction from Heritage service either. Stay away from them, or they will break you. read more

I've never been so disappointed in customer service. I left a voicemail with Heritage Motors Co. yesterday January 20, 2020 and I hadn't heard anything back, so I reached out again today January 21, 2020 and got in contact with DEAN the sales manager for this business at approximately 9:47 AM about a possible purchase. He encouraged my husband and I to drive over 100 miles ONE WAY to look at this truck. He asked me to contact him so he can set aside the time. I called a few more times collecting information. At approximately 245 PM I did exactly as he asked, I called and said "We are on the road now, we will be there a little over an HOUR." DEAN said you got it I'll have the truck WAITING for you. When my Husband and I were just over half way there DEAN decided to call us and say the truck will not be available to view today due to it needing repairs to the front end. We don't have any issues at all with the truck needing repairs because we understand all that. The issue my Husband and I have is that I had been in contact with DEAN and HERITAGE MOTORS CO. for nearly two days and DEAN didn't mention to us that the truck needed front end work until we were already half way there. My Husband and I both have backgrounds in customer service so we know exactly how important it is for the retailer to have good communication skills, especially with the CUSTOMER. My Husband and I WILL NOT be looking anymore at HERITAGE MOTOR CO. and will NOT recommend them to anyone we know who is in the market for a vehicle. F.Y.I We only gave them a 1 star because we had to in order for us to post this review, if it was up to my Husband and I we wouldn't have given them any stars! read more

I dont suggest going here to purchase a vehicle. Over the phone they make it seem like that can get you approved for anything. I went there with 500-1000 to put down on a car. They stated they only got me approved for a 2013 prius and 2000 ford escape and 2015 malibu 2/3 cars had a check engine light that he claimed were both "sensors" After i could tell he was attempting to rouse me into a bad deal i left. I then went to tp tempe honda because a friend had told me about it. I was there for less than 2 hours before he could approve me for 2017 kia forte with 1000 down with payments at 350 a month where here they offered me almost 800 down for a 2013 prius with more of a monthly payment. read more

My husband and I purchased a car in November from Dean Campos and got exactly what we wanted and were in and out within an hour. He even stayed open later to complete everything for us. Because of that experience, we are now purchasing a 2nd car from him this week after test driving it and we couldn't be happier. He has done everything to make sure we got exactly what we needed, even if we have him running around like a crazy person picking up cars from other dealerships for us to test drive or printing multiple car faxes out while my husband and I take breaks to talk about it. He is very friendly and patient, we definitely recommend him. He made our deals happen after we thought we would never get approved for anything, especially what we wanted and at what we could afford. read more

Don't buy from them if you want a reliable vehicle! The woman working in the service department is horrible! She would yell at me on the phone, hang up on me and cuss me out! I told them numerous times that my check engine light was on and they assured me that what I was looking at was not the check engine light and I shouldn't worry about it. Every time I would bring it into them, they would just erase the codes. A year later I have to replace the engine in my Chevy Silverado 2500! One of the worst companies I have every dealt with. read more

This is another ripoff artist wife bought a car from them...same day it got home I had to replace alternator drive shaft center bearing engine had a miss hard to start,so plugs,wires,coil,cap and rotor along with fuel filter changed oil and air filter it was.still had starting issues so I change o2 sensors and cleaned injectors and still started and ran like crap.now all this I did sense the dealer did nothing nor did they even try to make it right.she kept the car for a year and saw a pickup there was 4 years older then her car and more miles,she wanted to trade her car not paid off mind you back to them as an exchange for the older truck and they said give us your car and $3000 down and you got a deal...I told her time to go screw them and there car and let them repo the thing,so by the time they came to get it the transmission was slipping and motor took 5 mins to start and shook to holy hell.they are now trying to get her to pay it off after they sold it at auction...lol good luck with that one. read more

I've dealt with Heritage Motors on several occasions and have nothing but good things to say about the company and its employees. They have always been very courteous and welcoming during my visits. My advice to anyone looking to buy a used vehicle is to do some research on the vehicle reliability prior to purchasing. The internet is a great tool for this type of information. I have dealt with Mario directly on several occasions with great results during our business transactions. Bottom line, I would not hesitate to purchase another vehicle from Heritage Motors. As I end this lengthy review I'm reminded of a quote my grandfather used to say "strike first strike hard no mercy sir!!".... or was that pat morita from karate kid? Either way keep up the great work Heritage!!! read more

False advertising! Heritage Motors had a vehicle (Dodge Ram 3500) advertised online for $24,795 so I drove over 50 miles to look at it. When I arrived I was told by the salesman that the price they had it advertised for online was incorrect and that the correct price was over $32,000! False advertising means bad business and it's a shame dealers like this get away with it! read more

Talk is cheap, so the words I write can't really explain how bad service is here. You have one person who will get your attention as far as customer service skills but that will guaranteed be overwhelmed with all other aspects of this place. If you tell them that something on the vehicle needs fixed their faces will get longer than a city bus and they will look like you owe them something they will then act totally oposite of what they did when they first introduced themselves to you .Even while looking at the vehicle you may get that day will come with the attitude that it's take it as is face. Once you make a appointment to get the simplest things fixed it will take them 8 hrs, in my opinion solely out of spite. Good luck to any who reads this and decides to go ahead and get something from here cause you will need it. read more

I bought a mustang from them and then the AC went out like the next day and so I took it back for the 15 day warranty and it took them 2 weeks to fix the AC and I got it back and about a month later the distributor went on it and I had to get it towed back from Phoenix and then I got that fixed and maybe 2 months after that the motor threw a rod and we went back to see if they would work something out with us and they were not willing to do anything at all saying it was past warranty although they kept it for 13 days of the warranty. They are a terrible dealer and they also are able to sell cars that aren't allowed to be sold in Phoenix here that wouldn't pass emissions due to being in to bad of shape because that happened to me that when I went to buy my first set of tags by myself the dmv refused saying that it had failed emissions in maricopa county and so we went back to them and the boss guy acted all nice saying he would fix it so guess what we got tags in the mail and so when it came time to renew the dmv once again said that they won't give me tags since it failed so I don't know what shady way they were using to get tags for cars that have failed emissions band selling them here as well. read more