This is an updated review! This car purchase has been an absolute nightmare! Driving it home I…read morehated it every single thing inside rattles so loud! I brought it back, provided a video of the terrible rattling, and of course they didn't hear anything! They said they heard a rattling in the back of the car, they'd order the parts, and contact me. I never heard from them again! I recently was contacted to evaluate my current vehicle and see about getting me into a new version! That was I guess the safe way of saying we know your car is a POS, but I don't want to admit this so I'll try selling you a new one! My 2024 Chevy Trax has several recalls, I was ever notified of one recall that was after my purchase! The one I was notified of is the auto stop, but my screens go black while driving that's another recall, and the software which stops the ability to use Apple Car Play is another. Shifting has always been pretty rough, but it gets worse. Google the transmission issues on the 2024 Trax! I provided all of this information to the lady and all she can think of it to offer a BLIND APPRAISAL to get me into a newer car for peace of mind!!! I believe once she realized I have no desire to purchase another Chevy more less a Chevy from Jerry Seiner she advises she's contacted the service department! The man from the service departments calls, I answer advise I am eating I will call him back in 30 mins, I do just that, he doesn't answer so I text him! I then get an email advising she's escalated to a manager and of course I've heard nothing! Imagine paying $757 a month for this and that's AFTER refinancing! I wish I had read the BBB reviews and well all reviews everywhere! My mother purchased a truck from them I trusted her, but that truck is now trash due to a hemi tick! I have a 5 year old daughter I cannot be without a vehicle! I've made this extremely clear, but they say they won't even order the parts, start working on the recall until I drop the car off! PLEASE DO NOT GO TO THIS DEALERSHIP! Oh let's update this post! This lovely dealership had my car for about a month! Returned it to me with the exact same issues they kept it all that time for! I've been in contact with GM and Chevy they too state the dealership is not following up with them! I've reached out several times and got absolutely nothing! The day it was returned to me the service Amy text me they were bringing and getting the loaner at 2pm, I advised 2 will not work, 2:30, she then text me at 2:29pm knowing I'd be back waiting already to ensure the loaner had a full tank of gas! I left again to get gas and they were so kind to return mine on E! I also asked for an explanation on how the transmission can have black fluid with metal particles in a brand new car, and how is it even possible to fix that! No one answered that question! If you read the service order it is very clear this is a problem the person who test drove it was honest! But, the person who brought it to me was a very person than when he brought the loaner, and lied right through his teeth! "Oh yah it was a smooth ride" BS! I am going through a lemon law claim, we live in AZ so they'd like to see more work done first, but the dealership refuses to respond since the moment they dropped my car off!

I had a disappointing experience with Jerry Seiner Chevrolet. I was actively working with the…read moredealership on two different vehicles, and unfortunately both ended up being sold. The biggest issue was that one of the vehicles was a deal I was already in the process of working out. I had agreed to a price and was moving forward, only to find out afterward that the vehicle had already been sold. I understand vehicles can sell quickly, but better communication would have made a big difference. If a customer is actively negotiating and has reached an agreement, there should be better coordination internally to avoid wasting the customer's time. The sales staff was friendly, but the process left me feeling frustrated and disappointed. I hope the dealership improves communication between departments so future customers don't have the same experience.

We found a used SUV online and spent a week negotiating an out-the-door price before driving over…read morean hour to see it. We made it clear we have a toddler and a two-week-old newborn and wanted the process to be smooth which is why we came to an agreement on a price before coming in to see it. We were told it was ready to go on Monday but when we arrived, the car was clearly not ready. Despite being told it was cleaned that morning, the interior was dusty, dirty, and full of fingerprints. We were assured it could be detailed 'again' before purchase, so we continued. On the test drive, it was immediately obvious something was wrong with the suspension. When we mentioned it, the manager told us we could buy the car, take it to a mechanic, and bring it back if something was wrong. Obviously we said no, we want a working vehicle. Then they came back with a "new offer," saying they'd fix the suspension only if we paid $3,000 more than the agreed price. Whether this was dishonesty or incompetence, it's unacceptable. We wasted hours and left feeling misled by the salesman & management there. Do yourself a favor and take your business elsewhere!

Top Notch Team! Highly recommend. My husband and I had been…read morelooking for an Explorer for months with no luck. While in the Phoenix area, we looked at several and they were scams or bad customer service. Tucson was the same a month before. We stopped at Jones Buick GMC on a whim and so happy we did. They not only had exactly what we wanted, they bent over backwards to make sure we got the best deal. The car was spotless but needed a few things replaced. They honored everything they had planned on doing in the first place plus more. We were blown away at their commitment to make sure we were well taken care of. From Matt in Management, Brice in sales and Jesus in the Service department and everyone else, it all went very smoothly. I absolutely love the car and can not thank them enough for outstanding commitment and customer service.

Premier Mitsubishi staff (Mark, Philip, Lu & Tony ) were ALL helpful & definitely got the job done…read moreto help me with my vehicle purchase! The process was simple & quick. I strongly recommend Premier Mitsubishi for your vehicle needs! Sapo!

FAKE PRICES TO GET YOU IN…read more I made an appointment and confirmed it 3 times, then drove my baby out two hours to see a veichle that wasn't even there. They then told me it was in the bodyshop even though they said there was no accident or damage on the phone. I asked to see the car fax and they said they were waiting to get the car fax from the bodyshop to see if they were going to mark the damage or not.. I told them to send me pictures when it came back. It took a week and they asked for 16,888. It was listed for 11,038. I sent a screenshot of the advertisement and they said "that's not our website." We went over the price in the phone and in person, now he's lying and saying that he told me the price was incorrect in person when he didn't. The only thing he said about the price in person that it was low because it was a trade in. He said he could "discount" the veichle to 14,000 for the inconvenience, which is still much more than what was advertised. I reported them the BBB and the FTC already but I urge consumers not to go here.

I've been using Jones Ford since Earnhardt Ford in Chandler screwed me over 4 years ago. I've had…read moretwo major warranty repairs at Jones, and the first one took a little longer than expected when my initial extended warranty company kept losing paperwork. I ended up getting a Ford Extended Warranty early last year and it is great. The service crew is great, and the body shop guys at their old facility are fantastic. They got my SUV fixed within a week and it looks great. My main service advisor Natasha is wonderful and always takes care of me. The new facility is big and clean, but they do need an outside bench to sit on.

I've read the reviews about this place and the sales manager. Went there to test drive a vehicle…read morethat turns out it was at a different location. Walked out empty handed which is fine but the sales manager didn't seem to care if he sold a vehicle or not. Went next door and pretty sure I've bought a vehicle just haven't finalized it yet. Just takes a little effort which the staff at Jones Ford doesn't have. 0 out of 10 would not recommend this place

This is in reference to a 2006 Jeep Commander with 121000 miles I was going to take in for its…read morehundred twenty thousand mile service. I have put all but three miles on it which are what it had when I picked it up at the Jeep dealership in 2006. It has always been serviced at a dealership, until now. This also is not my first Jeep I have owned several since my first new CJ7 in 1977. Now I'm not a Master Mechanic, but I do have a history with the brand and their various tic's. On this model when the 4-wheel sensors get dirty or dusty the service 4 wheel drive indicator comes on. The first few times had the whole diagnostic shindig done only to be told it just needed to be reset. Was also instructed on what to look for and listen for if the system really needed service by the previous dealership Today I stopped by to make an appointment for the 120k service and told them I would need the service 4 wheel indicator reset. I was informed that they would need to run a complete diagnostic which would be an additional $118 on top of the estimated $1,200 for the 120k service. I asked if they would refund the $118 if what I told them proved to be true, that it just needed to be reset. Nope. That told me everything I needed to know about the integrity of this service department. If you are going to charge for a test I don't want or need I'm not willing to take a chance on seeing what other charges they can come up with. I guess when the new Jeep pickup comes out next year I'll be going to Phoenix to buy mine. As for me, I won't be back

henry brown chrysler jeep cheap customer…read more car was super bad paint hood and rood everyone please read before you buy any car from ther fee super ext 474$ feee

Joe is top notch and deeply honest with his service. He makes you feel welcome and will let you…read moreknow exactly what you need to fix your vehicle. He will give you a great estimate and do the best to get you out in a timely manner.

Always have loved Joe the owner's upfront pricing and quality work. Also always explains all the…read morework to be done upfront and no surprises at the end. Have been to him a few times over the years. Stuff I have had done includes brakes rotors on a Camry. Full a/c work with compressor on a Chevy trailblazer and recently inner rotor and arms etc on a Chevy Silverado including entire transmission flush and some other work. While my truck was at his shop. My battery died. He even gave me a loaner battery for a few days. So I could change mine out. Great work all around. Would recommend him 1000% for his work and honesty.

Just wanted to give a shout out to Ruben Duarte at Heritage Motors…read more I was looking for a replacement of my 2004 Toyota Corolla, she was A great car, but after nearly ten years and approaching 300,000 miles it was time for a newer "less used" model. Ruben set me up with the perfect replacement , After a short (20 min.) test ride, I knew this 2013 Corolla was the ticket , All those forms he had to fill out made me hungry we were there all morning, but I drove out with a beautiful Silver Corolla. If this one's anywhere near as good as the last one, I should not need any more new cars did I mention, I'M Retired ! Now I have a great Road Trip machine . Thanks Ruben , you made it as painless as possible !

Good morning, First,…read moreI want to acknowledge that Jeremy was very helpful and polite to work with. He made a sincere effort to assist us, but we ultimately felt limited by company policy. My wife and I purchased a dump truck from Heritage Motor a few months ago. The transaction started like a typical business purchase. We test drove the vehicle and noticed that the AC was not working, but otherwise the truck drove strongly, so at the time the AC was the only concern. After discussions with Jeremy, we agreed to proceed with the purchase on the condition that the AC unit would be repaired. The dealership completed the repair, and we picked the truck up. About a week later, during our first haul-away job, I was driving on the freeway when the check engine light came on. The truck was still operating normally, so I took a photo of the warning light and emailed Jeremy. He advised that I bring the truck in on Monday because the service department was closed over the weekend. After I wrapped up the cleaning job and was heading to the dump, the truck began to lose power and felt unsafe to drive. I pulled over to the side of the road. After speaking with Jeremy, he recommended that I tow the truck back to the dealership at my expense because the warranty did not cover towing. This resulted in an out-of-pocket cost of $750 and significant delays, including time spent waiting for an appropriate tow company capable of transporting a dump truck. The following business day, Jeremy informed me that the dealership believed they identified the cause of the issue. I then sent an email requesting that the error be corrected and that we receive documentation/printouts of the work completed so my wife and I could have confidence the issue would not happen again. After that request, Jeremy informed us that the dealership would instead prefer to return our funds with a deduction of $500 for items they would need to dispose of that were in the bed of the truck. As a result, after everything was resolved, my wife and I lost approximately $1,250, and I also lost about half a day waiting for a tow truck and dealing with the situation. Additionally, Jeremy mentioned that the tires looked bad on the passenger side. My response was that we received the truck in that condition from the dealership. Thank you for taking the time to review our experience. Sincerely,

I really like coming here. Every worker I talk to is polite, knowledgeable, and explanative. Great…read morecustomer service. If you have a flat, or think you do, come here. They'll take care of you. Worth the time and money. I had a flat tire and they patched it up right away. Easy 5 stars.

Walk-in for Brake Check and Wheel Alignment on my 2016 Hyundai Santa Fe. Front Brakes needed…read morerepairs while rear brakes only had 50% wear. They did repairs plus completed the alignment and car was ready in about two hours.

We recently needed urgent work done on our car and called around town trying to get a same-day…read moreappointment. Middletown was able to get us in that same day, quickly diagnose the issue, and complete the repairs within three days even though it required extensive work and parts to be shipped in. They actually finished a full week earlier than we originally expected! Not only was the work done quickly and efficiently, but they also had the best prices in town and provided excellent customer service throughout the entire process. If you're looking for reliable, honest work, you won't be disappointed choosing this small business. Highly recommend!

They don't deserve a star rating!! I needed work done on my vehicle. I didn't know at the time…read morethat they were being Dishonest.not affordable and they do cheat you. I drove in with my vehicle. By the time they called me with a made up reason for what's going on with my vehicle. I had to have it towed out. They are crooks!!

Just picked up my car from Rich. Did an excellent job, and…read morehis price was extremely competitive. Did only repairs needed to get my car back on the road. Found my go to guy for repairs. Really understand foreign cars, and I'm sure does the same quality work on domestic cars. Had my car washed before I picked it up.

Rich's auto repair at 1411 n. Pinal ave. (current address to make no mistakes) brought my 2008 f…read more250 in for a full once over. Charged me $2800.00 to replace a water pump and rear main oil seal. He broke a clamp replaced it with a regular hose clamp, took 2 weeks saying he ordered the tool to replace the rear main oil seal and it took a week to get it. Anyway got my truck back and it still leaks oil. Shifts very badly now which it didn't before. He was very rude failed to honor his warranty saying " didn't want my business!" Gave me some insurance companies number. My truck still leaks oil from the rear at the transmission. And to add insult to injury sent a clown emoji. I told him I will forward all this to my attorney. Needless to say I wouldn't bring a Tricycle to him! If they have a ZERO RATING I WOULD RATE HIM NEGATIVE! You have been warned do not use Rich's Auto at 1411 n. Pinal ave.