We found a used SUV online and spent a week negotiating an out-the-door price before driving over…read morean hour to see it. We made it clear we have a toddler and a two-week-old newborn and wanted the process to be smooth which is why we came to an agreement on a price before coming in to see it. We were told it was ready to go on Monday but when we arrived, the car was clearly not ready. Despite being told it was cleaned that morning, the interior was dusty, dirty, and full of fingerprints. We were assured it could be detailed 'again' before purchase, so we continued. On the test drive, it was immediately obvious something was wrong with the suspension. When we mentioned it, the manager told us we could buy the car, take it to a mechanic, and bring it back if something was wrong. Obviously we said no, we want a working vehicle. Then they came back with a "new offer," saying they'd fix the suspension only if we paid $3,000 more than the agreed price. Whether this was dishonesty or incompetence, it's unacceptable. We wasted hours and left feeling misled by the salesman & management there. Do yourself a favor and take your business elsewhere!

Top Notch Team! Highly recommend. My husband and I had been…read morelooking for an Explorer for months with no luck. While in the Phoenix area, we looked at several and they were scams or bad customer service. Tucson was the same a month before. We stopped at Jones Buick GMC on a whim and so happy we did. They not only had exactly what we wanted, they bent over backwards to make sure we got the best deal. The car was spotless but needed a few things replaced. They honored everything they had planned on doing in the first place plus more. We were blown away at their commitment to make sure we were well taken care of. From Matt in Management, Brice in sales and Jesus in the Service department and everyone else, it all went very smoothly. I absolutely love the car and can not thank them enough for outstanding commitment and customer service.

Premier Mitsubishi staff (Mark, Philip, Lu & Tony ) were ALL helpful & definitely got the job done…read moreto help me with my vehicle purchase! The process was simple & quick. I strongly recommend Premier Mitsubishi for your vehicle needs! Sapo!

FAKE PRICES TO GET YOU IN…read more I made an appointment and confirmed it 3 times, then drove my baby out two hours to see a veichle that wasn't even there. They then told me it was in the bodyshop even though they said there was no accident or damage on the phone. I asked to see the car fax and they said they were waiting to get the car fax from the bodyshop to see if they were going to mark the damage or not.. I told them to send me pictures when it came back. It took a week and they asked for 16,888. It was listed for 11,038. I sent a screenshot of the advertisement and they said "that's not our website." We went over the price in the phone and in person, now he's lying and saying that he told me the price was incorrect in person when he didn't. The only thing he said about the price in person that it was low because it was a trade in. He said he could "discount" the veichle to 14,000 for the inconvenience, which is still much more than what was advertised. I reported them the BBB and the FTC already but I urge consumers not to go here.

I've been using Jones Ford since Earnhardt Ford in Chandler screwed me over 4 years ago. I've had…read moretwo major warranty repairs at Jones, and the first one took a little longer than expected when my initial extended warranty company kept losing paperwork. I ended up getting a Ford Extended Warranty early last year and it is great. The service crew is great, and the body shop guys at their old facility are fantastic. They got my SUV fixed within a week and it looks great. My main service advisor Natasha is wonderful and always takes care of me. The new facility is big and clean, but they do need an outside bench to sit on.

They bought a high end vehicle at auction, paying a very low price because it had been in a airbag…read moredeploying accident. They then priced and represented the vehicle as pristine, asking the price of a non-accident vehicle. Legally, they can do that. Morally, they are bankrupt. All they have to do is wait until someone doesn't ask if it was in an accident and they make $10K to $15K on the sale while the buyer drives off with an immediate $10K to $15K loss of value.

This is in reference to a 2006 Jeep Commander with 121000 miles I was going to take in for its…read morehundred twenty thousand mile service. I have put all but three miles on it which are what it had when I picked it up at the Jeep dealership in 2006. It has always been serviced at a dealership, until now. This also is not my first Jeep I have owned several since my first new CJ7 in 1977. Now I'm not a Master Mechanic, but I do have a history with the brand and their various tic's. On this model when the 4-wheel sensors get dirty or dusty the service 4 wheel drive indicator comes on. The first few times had the whole diagnostic shindig done only to be told it just needed to be reset. Was also instructed on what to look for and listen for if the system really needed service by the previous dealership Today I stopped by to make an appointment for the 120k service and told them I would need the service 4 wheel indicator reset. I was informed that they would need to run a complete diagnostic which would be an additional $118 on top of the estimated $1,200 for the 120k service. I asked if they would refund the $118 if what I told them proved to be true, that it just needed to be reset. Nope. That told me everything I needed to know about the integrity of this service department. If you are going to charge for a test I don't want or need I'm not willing to take a chance on seeing what other charges they can come up with. I guess when the new Jeep pickup comes out next year I'll be going to Phoenix to buy mine. As for me, I won't be back

henry brown chrysler jeep cheap customer…read more car was super bad paint hood and rood everyone please read before you buy any car from ther fee super ext 474$ feee

Joe is top notch and deeply honest with his service. He makes you feel welcome and will let you…read moreknow exactly what you need to fix your vehicle. He will give you a great estimate and do the best to get you out in a timely manner.

Always have loved Joe the owner's upfront pricing and quality work. Also always explains all the…read morework to be done upfront and no surprises at the end. Have been to him a few times over the years. Stuff I have had done includes brakes rotors on a Camry. Full a/c work with compressor on a Chevy trailblazer and recently inner rotor and arms etc on a Chevy Silverado including entire transmission flush and some other work. While my truck was at his shop. My battery died. He even gave me a loaner battery for a few days. So I could change mine out. Great work all around. Would recommend him 1000% for his work and honesty.

Terrible !!!! We bought one they didn't honor the $500 they where offering invented some excuse, we…read morehaven't been able to use our truck it's always parked because it doesn't work peoperly they refuse to swap it, we took it the second day and hasn't stopped visiting them every other day we even had to tow it it was terrible have emails texts photos and they don't care this is misleading and total save your time and money LITERALLY PARKED IN THE DRIVEWAY THEY DONT CARE ABOUT A CUSTOMER OR MAKING BUSINESS I EVEN OFFERED TO SWAP IT FOR A MORE EXPENSIVE VEHICLE AND THEY STILL DONT CARE MANAGER DOESNT REACH BACK we will have to visit another place to get me a vehicle and then we will be stuck with 2 payments and a useless truck parked in the drive way DO NOT BUY HERE AT ALL

Was in a very tight spot and Junior was so helpful and patient with me. I was referred to them by…read morehighway patrol after my vehicle broke down on the highway. They have a good selection of vehicles that was as advertised on there website. They are honest about there $300 monthly payments or less it's not just a gimmick, when I'm ready for my next vehicle I will definitely be returning thank you guys I appreciate you! Thank you Junior

I really like coming here. Every worker I talk to is polite, knowledgeable, and explanative. Great…read morecustomer service. If you have a flat, or think you do, come here. They'll take care of you. Worth the time and money. I had a flat tire and they patched it up right away. Easy 5 stars.

Walk-in for Brake Check and Wheel Alignment on my 2016 Hyundai Santa Fe. Front Brakes needed…read morerepairs while rear brakes only had 50% wear. They did repairs plus completed the alignment and car was ready in about two hours.

We recently needed urgent work done on our car and called around town trying to get a same-day…read moreappointment. Middletown was able to get us in that same day, quickly diagnose the issue, and complete the repairs within three days even though it required extensive work and parts to be shipped in. They actually finished a full week earlier than we originally expected! Not only was the work done quickly and efficiently, but they also had the best prices in town and provided excellent customer service throughout the entire process. If you're looking for reliable, honest work, you won't be disappointed choosing this small business. Highly recommend!

I called to get a quote on a fuel pump replacement. WOULD NOT GIVE ME A QUOTE unless I came in and…read morespent $186 on a diagnosis first. He said he couldn't give me a quote because he was not sure if it was the pump that was bad. WTF? I already had a pump quote from another shop, and I was just trying to see what Middleton's price was compared to it. I guess he thinks if he quotes me a price, I'd hold him to it. Uhhh, yeah, that's what a quote is. Couldn't they just bake the cost of the diagnosis into the price??? Buyer beware.