Called for an emergency oil delivery (not a regular customer). Michelle, on the phone, was…read moreextremely pleasant and understanding. Oil was delivered within a couple of hours and the driver took time to speak to my wife about the filler cap being off and put something in the tank to prevent a problem with moisture. Definitely a 5 star company. Rethinking my current long time oil provider

2 DAYS BEFORE a blizzard!!! I called, they made no promises but said they'd try. To my amazement…read moreoil was delivered early next morning! That in itself is worth 5 stars, but the kindness, appreciation and tone delivered by everyone at the front desk is just amazing. I've become so used to being dealt with a certain way that I was actually taken aback by the kindness. "Oil co. Restores man's faith in world" lol

We chose Anchor for our provider during a short term military rental, and we were so happy we did!…read moreAnchor was professional, accommodating, and the new account setup was quick and easy. We chose the payment plan option, which made our payments reasonable and consistent. A plus was being able to track our account with their online feature. When it came time to vacate our rental, Anchor went above and beyond to help us bring our oil tank to the appropriate level, which saved us a headache and money. We couldn't be happier with the customer service, and we'll be using Anchor for any future rentals in Newport.

I recently moved to Rhode Island and had never before lived in a house with oil heat. I wasn't…read morereally paying attention to the tank level, and almost ran out as winter set in. Anchor managed to get me a same-day delivery at no extra charge. Their pricing is excellent, and always posted daily on their web site. The customer service both on the phone and from the driver was outstanding! Excellent company, and I plan to use them again.

I have enjoyed Shearman Oil excellent service for 25 years. Always prompt even in the middle of…read morethe night!

great people....24 hr. prompt emergency service. Scott Shearman is an honest busnessman!read more

VERY RUTHLESS COMPANY !! inconsiderate, disrespectful and unremorseful! They tamper with our water…read morepressure and overcharge us for it and harass, bully and threaten us if we are late paying so they can continue getting richer off of us! VERY SELFISH!!

For a utility company, the simple act of paying your bill online is almost insurmountable. First of…read moreall, if you have a username and password and you signed into their portal to set up your account, you cannot pay by credit card. They will only allow you to pay through your bank account using a username and password. Then, if you go onto their website and don't sign in to an account but just select 'pay your bill' and use a credit card they charge you a service fee. for using your credit card. A utility company! Then after you have entered all the information to make your payment, before you are allowed to get a receipt, you have to fill in another form and provide information which you've already provided including your name, address email and phone number. Only then, will they give you a receipt for your payment. The bottom line is they are making it very difficult to make a simple payment. They are also making it more expensive if you use your credit card. And they are making it confusing by having different rules if you have a 'portal' account sign from if you go to their site & choose the 'make a payment' option. I just spent 35 minutes on the phone with a customer service agent from Liberty. Just trying to make a payment and that's how long it took me. Worst experience from a utility company ever and I'm a senior citizen who's been paying utility bills for over 45 years.

Do Not Recommend!!! absolutely horrible experience with these people for years now. had my tank…read morefilled Tuesday, no one was home so they took my connection to my house apart and left. contacted the "office" national answering service made a appointment for the back and reconnect the service . they said couldn't get back for 2 days and someone should have to be home for inspection. took the day off losing money and get a text that my appointment has been completed. no one showed up still disconnected called back multiple times to get the run around and still no answers when it will be reconnected or why the work order says it's completed. abso done with this compan. not even gonna get into them sending us late bills with up charges after never sending the original bill.

I would give zero stars if possible. I was a new customer because my landlord used them for the…read morecottage I rent. I ordered gas on a 'will call' basis. I paid $60 ahead of time for a 'safety check.' I was told it would be done with the first delivery. I waited for the delivery and was told I had to be there for the safety check. the guy delivered the propane, but was then told by him that he doesn't do safety checks. called them. they said someone was supposed to call me as the delivery guys don't do safety checks. but, no one had called me. I scheduled a safety check for the following monday. I've waited all day for them to arrive. I called twice spoke with a lazy person, who kept promising me that the technician was in the area and he'd be there. in 15 minutes. in a half hour. he didn't arrive. I called and luckily spoke with the manager because they are short staffed. he actually texted the safety check guy and GUESS WHAT. safety check guy said he did the safety check in the morning and spoke with the owner. GUESS WHAT!? that guy, his name is Russ, lied. he never did any safety check at all. I was home all day. I think he came in the driveway and turned around but didn't get out of the car. he did speak briefly with my landlord, who was outside, but not me. I'm the name on the account. Russ has got to be a pathological liar. While the manager seems like a decent guy, that is not enough. I'm making a complaint to the Mass. AG.

I recently relocated to Newport and have never had oil heat in the past. After pouring over online…read morereviews and agonizing over which company to choose, I finally opted for The Oil Man because they are a local, family run business. Their pricing is competitive and the owner responds directly and in a timely fashion I'm sure oil is oil, but I highly recommend this business for the care and personal commitment to their customer service.

After dropping our contract with the local "big box" heating provider that rhymes with shmeatro, I…read morestarted looking for a CoD provider, since we had just installed a new boiler that was much more efficient, and I knew our usage would drop. I called The Oil Man for a standard delivery, received the "full service" price of the big guy. If you aren't familiar, the big guy will charge you less (full service cost) if you have a service contract with them, which often doesn't make up for the difference in cost of a cod delivery (often higher without contract). They were able to deliver in two days, took a debit/credit card on the spot and were professional and courteous. If you are in the market, check them out.

Have had excellent service on our heating system, and great prices on oil. We'd had Petro prior to…read morefinding Elite. It seemed that Petro's main objective was to sign customers up with an expensive contract. They also hired young people with ZERO EXPERIENCE. Sure, they were great at selling expensive contracts, but if you had a question or problem with your system, and called them, it was evident that they had no idea what they were talking about. Also, they would deliver oil without permission (which happened several times during our contract) and when called about it, they would pretend they had done it by accident. We're so grateful to have found Elite Heating and Oil, and plan to stay with them.

Halina S. yes Steve V. fix Aircondition for super extra fee. He inform me that my thermostat is one…read moreof the extra problem for poor Aircondition performance and with my ok replace it but with faulty with one which he promise to be back next day to replace it. Did show up after my 5 phone calls reminding and 10 days late. In mean time i learn the thermostat he recommended is faulty and cost $36 online when he charge me $149 and he refuse refund so I can to install my own and working one! Definitely not trustworthy service

Being the nerd that I am, I came here on my birthday. Since last year, I've been challenging myself…read moreto visit all public libraries in the state of Rhode Island. This was the 9th one I visited. It took us a couple seconds to figure out the entrance to the parking lot and the main entrance to the building. Since it was a Friday morning, it was almost empty and quiet. When you first walk in, the checkout counter is right in front of you and there were about two librarians who greeted us with a smile. I was gravitated towards a table on bicycling - apparently there are efforts to make at least southern RI more accessible by bike which is nice. They did have free little bike lights, so I took one. To the right of the table, the painted glass windows caught my eye. It gives a nice touch to the study tables they have there. There is a stand that has puzzles, I think to do there, but also to take home (this is perfect for people like me who like doing puzzles but don't like owning them). There is only one floor, but they have made good use of it as the material is well organized by genres and age groups. This includes movies in CD form. We did not spend too much time here but before leaving, we used the bathrooms. They are handicapped accessible, single person at a time use, and very clean.

Love this library. There's an upper and lower level. The staff is friendly and welcoming. They have…read morea section for all ages (children). They have computers that are available for use and printers as well.

I recently made the switch to Luzo's after breaking up with my last oil company. The receptionist…read morewas very helpful and answered many questions for me. The only qualm I had with my delivery was that I requested someone call a half hour before arrival but they called when they arrived instead. Thankfully I was home so it was no issue. The first delivery went great, the gentleman was extremely friendly and professional. He ensured my oil tank was in good shape, then filled it up with no issues. It was a great price compared to other companies in the area, I gave them my credit card number and they took payment automatically the following Monday after delivery. Looking forward to using this company for oil deliveries going forward!

Because Luzo oil did not deliver my oil when requested (or even within a window) of calling,…read moreseveral events ensued (1) I ran out of oil and had no heat or hot water (2) I paid more per gallon and also paid for a prime to restart the furnace. Because the furnace overworked to turn on, (3) a valve needs to be replaced ($175 for electrician) and (4) plumber and valve (at least $400) and this does not include lost wages for time away from work or inability shower/sleep/live in house. All because one receptionist would not schedule an oil delivery. I asked what they were now prepared to do. Mike offered me the option to join the automatic delivery plan (that is available to all customers and most oil companies). Please go with a different oil provider. Their prices may be low, but you will pay so much more on ineptitude. I'm considering my options for small claims court. Unbelievable.