I really wish I could give Heritage the 5 star review I thought I'd be giving when we decided to have them replace our roof. Everything started out great, the owner came out and gave us our quote which was actually the lowest bid we'd gotten. We wanted to support a small Livermore business and based on the quote and the great Yelp reviews we decided to go with Heritage. We were scheduled to have our roof replaced during winter, which isn't ideal but it needed to be done. We were very impressed with the crew, they were there each day at 8:00 sharp and worked around the rain schedule as best they could. During the weekend, in the middle of our re-roof job, there was a storm and we had a small leak that created paint bubbling in 2 rooms. Not a huge deal but we let them know so they could make sure to correct the problem in the waterproofing on the roof and fix the wall. This is where our experience went downhill fast. It took a few days of repeatedly telling the crew and project manager Terry that the wall was damaged and needed to be fixed until he committed to coming to take a look a few days later. There had been a break in the rain that week, and so we were understanding that they had other roofing jobs that they needed to try to finish during that dry spell, so we were ok with Terry waiting until the next rainy day (which was a Friday) to come fix the wall. Friday came, he started to peel the damaged part of paint off the wall in our daughters nursery, and it came off in a huge sheet. After almost half the paint was peeled off the wall down to the sheetrock, he told my husband he didn't have the right tools with him to fix the wall and left, telling him he'd return Monday. We moved furniture back into the room for the weekend, only to have to take it out again for Monday, when he then called my husband saying he was busy and would come the following day. He brought a different guy to do the work who started to fix and paint the walls. When I came home from work later and looked at the wall I saw that he didn't re-texture the wall, just painted right on the sheetrock. Every imperfection in the sheetrock showed and it didn't match the other textured walls in the room. We called Terry to bring it to his attention, and he said they would look for the tools to texture the wall. Almost another week passed, we tried calling the office to speak with the owner and we'd always get a vague "he's not here right now". Finally they subbed the work out to a painting company. The work was completed yesterday (now 3 weeks after our roof was completed), and guess what...the wall looks exactly the same as it did before they came. It's not textured to match the other walls, and every imperfection of the sheetrock still shows through. I'm so frustrated with this whole experience that I don't even want to continue to fight to have it re-done properly. The roof looks great and we haven't had any other problems with it, but their lack of proper follow through to correct a problem is very concerning and frustrating. Nothing inside my house should look worse than when they started the roofing job. Having a roof replaced is a HUGE investment and all aspects of the job should be done correctly and in a timely manner. read more