We are still perfectly satisfied with vet. It's been a lot (20+) of years. Me and my family love…read morethis Vet. There is no better.

OMG! Has absolutely destroyed our puppies leg!! Run!!!!…read moreOur puppy broke her elbow a month ago, and based on proximity and local reviews my daughter too her to Eagle Mountain. At first, thigs seemed great-tye got us in during an emergency, were friendly, and the cost felt reasonable. Unfortunately, everything that happened after that has been horrific. At her follow-up visit, we asked specifically if her splint needed to be changed. She is a growing puppy and the wrapp was extremely tight.. We were told by the vet and two techs that it didn't need to be changed unless it smelled. THey even laughed when voiced concern about my dogs skin. Assuring my daughter "she'll be fine, this is all normal". A few days later, splint started to smell awful, so back we went. They immediately took her to the aback and said she needed to stay based on the smell without letting me see her condition. Hours later, the only update I received was that she had a "small pressure sore," which they said was normal and that they planned to "let it air out'. Two days later when she was picked up, the leg was already wrapped. Four days later the splint started smelling awful again and was oozing from the bottom. I took her to VEG Emergency, where they removed the splint- what they found was devastating. Basically her entire arm/paw was a large open wound, almost to the bone. Her toes started losing their color. She now requires multiple medications and professional wound care every few days in that the wounds heal. Every vet medical professional said the splint needs to be changed every few days for a growing puppy to prevent this from happening. Complications can happen, but the lack of transparency, the refusal to let me see her condition, and the repeated reassurance tat everything was "normal" has left this family shaken and in shock. 12/2/25- UPDATE We just left the new vet and have to return tomorrow to have a conversation on leg amputation.

I was lucky enough to secure an appointment right away when my cat got sick, the spot being…read morecancelled by another person. The staff was very caring and supportive when the diagnosis wasn't good, as was Dr. Thompson who was excellent at patient care- both me and my kitty. I was pleasantly surprised by my bill afterwards also, though there were costs out of their control (labs) the in-house fees were very reasonable. We will continue to be seen here as long as they open their doors! BTW, my Worf the Clingon kitty is doing well and is expected to make a 100% recovery from FIP, until recently a terminal condition. Thank you TVS!

I needed someone to check out my sweet kitty, Lucy, who wasn't feeling herself and had stopped…read moreeating. I recently moved back to the area so I was a bit hesitant to see a large animal vet as our new doctor and I assure you, I was wrong. Dr. Thompson is incredibly knowledgeable, caring and thorough. He is definitely not "just another small town vet". He sets the bar high for any other vet! (But hopefully he keeps us on as patients --2 cats-- so we won't have to worry again!!) I'm in my 50s and have always had a cat. I can unquestionably say, Dr. Thompson's office is the best vet experience we have ever had! Everyone from the office was wonderful, from the two phone calls prior, the entire visit, and putting my mind at ease throughout the process. Lucy is doing good and we felt incredibly well taken care of by the entire team!! I have already recommended him to my sister and niece who were looking for a vet for their dogs, and highly recommend this power team to anyone for animals of any size. As for my two girls, I am posting proof of how relaxed they felt not long after getting home. It typically takes a couple of days for them to be this relaxed after a visit. Dr. Thompson and his office truly took care of us with as little stress as possible! EXTRA INFO: The office is in an easy to get to location on hwy199, between Springtown and Azle, with entrances/exits from both 199 and Newsom Mound Road. There are safely accessible crossovers to get to/from the office via 199. (BIG ++ in the area!) The parking lot has plenty of space for parking and turning around. Plenty of space inside for you and your pet(s) as well.

The staff here truly cares about your fur baby. This will be my go to now for all my pups. They…read moreanswered all my questions and concerns and the first exam was free along with a goodie bag for my pet. They even sent a follow text to follow up on my baby and see how she was doing. Stephanie and Dr. Szeglin are amazing thank you for being so kind

This is the only vet clinic we will ever use Dr. Brown always take really good care of our babies…read more She always explains things so we understand and answers every question we may have .All our babies love this place . Anyone who asks about a great vet to take their furbabies I tell them VCA Lakeside

My Yorkie mix was limping around in pain and I couldn't get a vet appointment soon enough so I…read morelooked up vets near Azle and found Wandering Tracks Mobile Vets. I'm so glad I did! I contacted them and they got right back to me and even said they'd try to fit me in soon. And they did! Same day within a few hours! My Benji is going to be fine, thank you guys!!

From the owner: Cats, Dogs, Mobile, Veterinary, Fort Worth, Puppies, Kittensread more

This is ridiculously expensive!…read more $450 for a simple war infection. They don't ever try and save you money. this is their third chance. I won't go back ever!

Excellent vet and boarding facility. My dog and cats love going and have never been scared when I…read morebring them. I think my dog would stay if I let him! lol

I'm new to the area and happy I found Grounds For Hounds…read more The staff was very friendly, facility was great and the way they handled my fur babies is exactly how I would have wanted. Good Job!!

Amazing caring vets. Took the time to explain everything to us. My first time meeting with the…read morevet was when we had to put down our beloved dachsund who had a huge tumor. They were patient and helped us thru the tragic situation with tremendous compassion. My wife has been taking our pets there for several years now. Best experience with a vet we've had since moving here to Texas 15 years ago.

Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

Continued....i contacted Susie on 9.1.26 to find out why I havent heard back from her about the ER…read morerefund and why I was being still being charged for one of the wellness plans, which I assumed was Penelope's. Susie advised that she was processing the refund for the ER and that I would need to contact the wellness plan to cancel Penelope's plan. Didn't understand why I would need to call the wellness plan, but I did. They would not cancel and told me to reach out to the Banfield Customer Care Team, which I did. I left a message explaining the situation. Message said I should receive contact within 3-5 business days. I did receive a call from Susie as a follow up saying the check for the ER visit was being processed and that she wanted to discuss the charges for Penelopes plan. I explained to her again that my initial request included Penelopes plan to be cancelled as well cause there was NO WAY that we'd bring our pets back to Banfield Watauga or any Banfield. September 3rd, I get a call from Susie saying she has set a reminder to follow up with me every week on the progress of my refund and that she is working with her corporate office on getting Penelope's plan cancelled. Today is September 13th, have I heard from Susie? NO, I have not. At this point this is beyond ridiculous. Not only are the Vets incompetent, but so is their office manager. Several calls made to Susie went unanswered, then she would call back with an excuse of a family issue. To add, I never heard back from the customer care team. At this time, I believe I've been more than patient with this matter and NOW, not only do I want Penelopes plan cancelled immediately, I need the almost $1000 spent on Sebastians first visit refunded, I want the wellness plan charge on my credit card from July 27th refunded. I want the refund check from the ER, processed immediately and sent express mail. If your company/manager would have kept their word and followed up with me accordingly I would have kept my word and not posted these reviews. However, this is beyond a poor situation and hopefully everyone that reads this review will think twice about taking their pet to any/all Banfield locations.

We had to put our dog down and the staff were so nice and helpful. We even received a nice card in…read morethe mail signed by all the staff.

I contacted them to get some international travel paperwork started last week. The woman I spoke…read morewith, Janet, made the completely senseless suggestion that my cat needed a whole new microchip. The chip isn't even a year old yet. I don't know what in the world she was thinking with that garbage. The LOGICAL move was to get my cat a new rabies vaccine, which I did earlier today. I wish I'd done that last week instead of wasting my time talking with this woman. Now I have to move my flight to make the time-table, which is going to cost me an extra $700. She also claimed she tried to contact my normal veterinary office. Walnut Creek's number never showed up on their caller-ID and no message was ever left. I went up to my vet's office and had them call Walnut Creek - the woman was extremely rude to the ladies in my vet office. I'm not putting up with this bullshit. I'm getting my cat sorted through an entirely different office.

They saved my car's life! They love your animals as much as you do and will try and save you money.read more

Wonderful vets. They are caring, knowledgeable, effective, and efficient. They know what's needed…read moreand don't add services to inflate bills. We've been taking our animals to them for years and couldn't have had a better experience. If you're looking for a new vet, check them out.

I appreciate how warm and welcoming they are. I never thought we would be able to do acupuncture on…read moreRed. He's not the easiest to handle!

The staff is great, especially Casey. She is always so bright and cheery with a smile on her face…read more They are professional and schedule your appointments promptly.