terrible service. I set up support through hermarys years ago as they proved . they now have daisys doing their support. awful. on 10 mins so far and they can't log in. Then the call dropped as they had bad connection why should I pay hermarys if daisy is what I need. and worst daisy is awful read more

We've used Hermary's for the last 8 years. They installed the blinds in our apartment and every year there seems to be a problem. The blinds have never really worked well. Hermary's is expensive and service has ranged from so so to horrible. This last service visit this past week was the final straw and we will be replacing our blinds so that we will never have to deal with Hermary's again. The technician they did not manage to fix our issue and said he was not a blinds person (yeah...). Then he managed to destroy one of the blinds by letting it roll up unevenly--it is not unusable and the tech could not fix it. Do NOT use Hermary's. read more

Had Lutron blinds installed in newly built family room a few years ago. They look beautiful, work perfectly and are still great. Will use them again for a future project. read more

I recently used Hermary's to upgrade the audio/video, network, lighting and automation in my home. I found the staff to be professional, friendly and dedicated. They finish the job to the last detail. Great customer service and can depend on them return my call in a timely manner. They know what they are doing from installing the system to fine tuning. They took great pride in their work. From the initial meeting to the final training, it was an absolute joy to work with their staff and I highly recommend them. John R Burlingame read more

We recently hired Hermary's for a full home automation system after months of analysis and discussions with home automation providers in our area. We chose Hermary's due to their professionalism and dedication to high quality work. During implementation, the Hermary's team was thoughtful in overcoming challenges, obsessed with detail and provided an exemplary result. Every team member that we encountered, whether networking, rack implementation, construction, audio/visual, project management, etc. went above expectations and have been wonderful to work with throughout. The final product is absolutely amazing and the Hermary's team is always ready to support us. I highly recommend Hermary's for anyone who is looking for a home automation, A/V, or networking project as their work is up to the standard that they promote. We are very fortunate to have found this company and look forward to continue in working together. read more

I live in the Bay Area and hired Hermary's after I saw their work at a friend's house. Simple services like Google Home or Alexa lack a lot of robust home automization. The professional, white glove service they provide was amazingly fast and optimal. From design to instalation, to execution. Hermary's professionals cleanly installed everything without a mess. Now I can control every aspect of my house from the palm of my hand. Lights, music, ambience. I needed to change a few things after a few months, they were able to change my server configuration from their HQ, seamlessly. read more

When we planned our major house remodel in 2013, I wasn't just looking for a company to install a home AV & automation system. I was looking for a partnership to be with us long term to support our systems (literally keep the lights on) and to help us with technology upgrades to stay current. I could not be happier with the partnership I've built with the folks at Hermary's, from the sales team, technical support team and the installation team. During our remodel, they worked with us and then closely with our architect and general contractor to ensure plans were integrated and the teams worked together to get the infrastructure installed to support our systems (whole-house audio/video over HDBaseT managed by Control4 along with a highly secure wired and wireless network setup). The system has been working almost 10 years now and I've always had great service, speedy response, and have been through a few technology upgrade cycles that were expertly handled. Everyone I've worked with at Hermary's has been courteous, professional, and are great at communicating the big changes and the break-fix issues all the way through the process. After 10 years of working together, I am confident I found the long-term partnership I was looking for. Thank you Hermary's Team! read more

I have been working with Hermary's for about 10 years. They designed an equipment rack for our home and installed all our TVs, outdoor cameras and WiFi. If a problem comes up, they are very easy to communicate with and make every effort to fix the problem ASAP. Everyone I have met is knowledgeable, helpful and professional. Would highly recommend. read more

I've used Hermary's in the Bay Area and Nevada. They did an outstanding job in both places. In Nevada they had to come in and cleaned up local company horrible job. I would recommend them to anybody. Thank you Hermary's for your good service and great follow up and continue follow up. read more

Dave at the San Carlos location was very helpful and patient in dealing with my old Sony receiver. It is far below his normal level of sound systems. Three other places had all been worthless. If you visit, bear in mind that the company has moved a few blocks away from its old El Camino location in San Carlos. read more

On January 12, 2011, Clarence Hermary found my phone number and called me to ask me to remove this one-star review. It made me even angrier than I was before. He had a nerve to tell me to come over to him in San Carlos (I am in Oakland) to "talk about" this review. This below (text below the dotted line) was written in 2010 and was saved till January 2011. I decided I didn't have time to explain in detail what had happened so I published it unfinished in Jan. 2011. I still don't have time to write the detail of what took place in this business establishment. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - These people are very irresponsible and rude. They don't return calls. They don't check voice mails for days. They ignore business appointments. The door is locked and no one answers the phone when the showroom is supposed to be open. Strangely they are in the building but they don't answer the phone and the door is locked when there's an appointment. All of them are very rude. They don't want anything to do with you if you don't buy their service. Very unprofessional manners in business engagement. No class. I cannot believe this type of business exists in the Bay Area. read more

Shady. Shady. Shady. I called several times and asked if they had the Goldenear Triton 2s in stock and they said yes. I even asked if they had the whole set of center and surrounds and they said yes. I drove to their shop and asked them if they had the Goldenear Triton 2s in stock and they said yes. I hung out for a minute to demo them and then asked to buy them and guess what happened. The computer made a booboo. The only set they had in stock was the floor model...and they would sell it to me for LIST PRICE. And if I wanted the center and surrounds they would have to order them. I was irate...also I drove 2 hours to this shop because they told me they had them in stock. Typical scum salesman. read more

We used them and they were very helpful in picking out the equipment. However, when it came to installation, they were HORRIBLE. They installed the side speakers about 1.5 feet too high, and the ceiling speakers, which are directional, THE WRONG WAY. To fix it, they'd have to tear out part of the ceiling, etc. When they installed the satellite receivers, they forgot to remove a splitter that was very obviously on the cable - which created havoc when trying to use each box in a separate zone. When we had them come out to diagnose and then ultimately fix THEIR mistake, they charged us for 4 hours of work - which we refused to pay!!! GREAT EQUIPMENT! HORRIBLE SERVICE AND QUALITY OF INSTALLATION!!! read more

We TRIED to use Hermary's for our home theater install...They came out and said they would get back to us with a quote... weeks later we never even heard back. We called them back, they said "Oh didnt we call you already?" We said no! They were then going to call us back with the quote.....then they still never called us! And this was one of the owners that came out! NICE!! We called again a few times to complain and decided to look elsewhere. For such a huge purchase, we wanted GOOD service! WE finally ended up using Theater Works in San Carlos...THEY WERE AWESOME!!!!!!!!!!!!!!!!!!!!!!!! WE could not have had a BETTER experience!! read more

Ok, Where to start? I met Mr. Hermary (I think the owner and father) in my first visit, seemed like a wonderful guy and since I was referred to them, I figured this is finally going to be the positive electronics buying experience for my home system I was searching for, OMG, was I incorrect! $20,000 later and not even close to satisfied. David Hermary seemed to forget everything we discussed, then became extremely arrogant and brazen, making the end of our relationship uncomfortable to say the least. Net:net - misrepresentation of products (sold me a remote not supported, gave me the wrong plug and charger for a $1000 remote, which I have subsequently spent $300 additional dollars retrofitting), mediocre knowledge of cabinet spaces and requirements, lastly the absolute WORST customer service on the planet. Don't make the same mistake I did, go to Magnolia and spend $5000 instead of $20,000. read more

We have been a loyal customer of Hermary's for the past 3 years and highly recommend them for your one stop shop for home automation. Hermary's has been an excellent and patient advisor and assisted us in creating a scalable solution as we have expanded our system over 3 major phases. Starting with the basics (tv, speakers, rack system, control 4, home networking) to integrating our home security, cameras, lighting, and multi-zone entertainment (across 6 zones including 3 in the backyard and door station). Dana McKissick, John Reynolds, Paco, Paul, Clarence Hermary and the rest of the team have been great to work with, while accommodating our needs as we have evolved into a complex system for our entire home. Smart home technology evolves quickly and the Hermary's team is not only staying up on the latest trends, but mindful in how to adapt and scale a solution that works for your custom needs. We intend to remain loyal customers and will likely do additional projects in the future. read more

See all

I have known Clarence Hermary and his Son, David over the years during my career working for the City. Clarence and his Team were very helpful in guiding me to the right Speakers, Hi-Fi Components etc which I have been quite satisfied with. When it comes to setting up your Home Theater Experience, Clarence Hermary and his Professional Team have the know how to Design and Deliver the Ultimate in your Audio and Visual Entertainment. Did you know that the City of San Carlos (City of Good Living) was voted #1 City to live, in a recent 2015 Yahoo News Article. It is a coincidence that Hermary's has no equal in terms of excellence in Home Theater Development and Customer Satisfaction for their Bay Area Customers. IF you call from Back East from New York City requesting an obscure Part or Component, and you are not really a customer, common sense... deal with Ebay or Craig's List or call the MFG if they still exist. read more

I had a really good experience with Hermary - Specifically with Dana. I recently moved into a house with existing ceiling speakers and all I wanted was to be able to hook up my iphone to play music during a party. Dana arrived on time for my in home consultation and was friendly and knowledgeable. He ended up recommending a solution that did not involve Hermary's at all. He said for my purposes, I didn't need a complicated custom solution. To be honest, I don't know jack about AV, so he could've told me I needed thousands of dollars worth of equipment and I would be none the wiser. Even though they didn't end up installing anything. I would not hesitate to call them in the future based on the excellent in-home consultation. read more

David provided excellent guidance on my options, and was willing to tailor the installation to a tight space. While we had a few stops and starts due to schedules and availability of his team, David and his crew installed a TV, sound bar & subwoofer, WiFi and cable hookup really professionally. All the components are first-rate. Very happy with the final result. read more

Poor customer service. They try to up sell you at every chance. Once you spend a fortune installing something there will be endless fees. Every time they need to fix something, another fee. Look at the rest of the reviews - they speak for themselves. I would not recommend. read more

I went to Hermary's with a large project. I described what I wanted, but told them I wanted to be able to see a line item project bid so I could pick and choose where I wanted to spend my money. Dana showed me around and then scheduled an appointment to visit the job site. He showed up on time and took lots of notes. He told me he would create a detailed proposal. He also said that he was going to write it up and he would include everything, even stuff that might be over the top. But he said, don't worry, we can always back out things to make it fit your budget. About a week later than promised I received the proposal. Before I get to the proposal I want to mention that they play their cards close to their chest. Sharing information, teaching the customer, giving out any of their precious knowledge is apparently a definite no-no in the employee handbook. When someone works on my car, I want to know what they are doing. When the plumber is working on my house, I want to know what they are doing. When I wanted to know what Hermary's was going to do and why they would do it one way versus another, Hermary's was tight lipped. I understand that they may pride themselves on their knowledge of products and methods, but until they've proven themselves, they have to tell me something that makes me comfortable to do business with them. Essentially, this a part of the interview process. Thus far, they were not ace-ing the interview, but because of their reputation I kept them in the running. The first bid was around $150,000. The revised bid was about $95,000 after some of the stuff that I didn't HAVE to have was pruned. When I tried to make a third pass just prior to signing a contract, Dana sends me the most arrogant and condescending e-mail. Essentially, I was told to accept the price and quit quibbling. The arrogance really came through in the part about how I should be happy to pay those prices to have Hermary's handle this project. Bottom line, I suspect they do quality work but I will never know. What I learned is don't you dare question Hermary's and also just go ahead and open your wallet and let them take what they want. If price is no object, AND you don't want to learn anything about what they are doing, then they'll be a great fit for you. read more

I would like to echo the review by Lynda M. We also TRIED to use Hermary's for a home theater installation on a fireplace, probably a $10,000 project. After leaving a message and emailing the company, I finally spoke to Clarence (two weeks later), who seemed helpful and nice on the phone. He came out to my house in San Francisco, and had some ideas for the project. Clarence told me he would have an estimate within the week. That was TWO MONTHS AGO. I have contacted Hermary's three times since the initial consultation. Each time I spoke with Clarence and he assured me that he was thinking about my project, and that he would email me a detailed estimate. Again, to date I have not received this estimate. Keep in mind that Clarence is the "President" of the company, which makes this type of behavior even more inexcusable and unprofessional. To be fair, I never used Hermary's service, though I tried valiantly. Thus, the one star is for customer service. Looks like I will find someone else to give my money to. read more

Seems to be a pattern here. I went into the impressive showroom with photos and dimensions of my space and details of what I wanted. I had a decent first conversation and was encouraged. I was supposed to get a follow-up call to set up an appointment to see the room. When I didn't hear back for almost two weeks, I went back into the store, talked over some more details and again was told the cabinet maker would call to set up an appointment and look at the room. In the meantime, alarm bells ringing in my head, I contacted and evaluated three other vendors, all of whom came out promptly, provided detailed written quotes, answered questions, updated quotes and I made my decision and signed a contract. (Work is in progress at this very moment). WEEKS later, Hermary's calls and leaves a message and asks if I am still interested and want to set up an appointment. You gotta be kidding! There's something seriously wrong with their customer service and i'd worry about them doing the work when they can't seem to even follow-up on a simple appointment. read more

Saturday October 23 2010, I drive to Hermary's at around 1:00pm. Per their website they are open on Saturday's. Per the opening times on their front door, they are open all day Saturday. Today they were not open. Doors locked, no lights on. Not too happy that I made the drive. I see the pattern in other reviews: horrible customer service. read more

I called Hermary's with Middle Atlantic rack part number in my hand, ready to place an order. I wasn't worried about price - I simply needed to order the rack shelves as soon as possible so I could complete my install. The first guy (I'll leave it nameless to protect the guilty) hemmed and hawed, and said he'd have to have someone call me back since they probably didn't carry the parts. I said I figured they were a special order, but that was fine, I just needed to get it moving. I waited four days, and then called back - and couldn't get a live person. So, I left a message. Waited two more days, and when I didn't get a call back, I called them again. This time I still didn't get a live person, but I fought my way through their phone system till I found someone with the last name of Hermary (figuring they'd be a boss and actually care about a customer) and left him a message. I received a call from the first salesman two later (do the math - this is 8 days after I called to place the order!). The guy said, "Oh, well, it was a special order, and they'd been busy, and he was sorry, but could they now help me out?". I said no, but I had found another distributor and placed my order. He didn't seem to care that he lost the sale. But he did call to follow up, so two stars. A couple of days after that, I got a call from the Mr. Hermary who I had left the third voicemail with. He said "they had all been away at a trade show and what I had asked for was a special order and it would take time and yada yada yada...". At the end of the day, it should have been easy - take the numbers I had, order the parts (which is EXACTLY what the other company who I ended up ordering from did). They could have charged me anything they wanted - I just needed parts. But they didn't seem to care and had no sense of urgency or customer service. I should have Yelped them first - I would have read the reviews that show a consistent lack of interest in Customer Service and saved myself some time. read more

Called Hermary's on a Sunday at 2:30, They were closed and David told us to come in the back door. We had the show room all to ourselves and was very nice to accommodate us to 4:00. I researched projectors for our needs and David recommended the same exact one. David Hermary and Derek made great suggestions for our home, installed my screen and projector, helped us with our existing ceiling speakers and sound system. Not sure why the negative reviews? I think being in business for 40 years means they are doing something right. Hermary's did a perfect installation and was very professional. I did go to Best Buy at the magnolia department. They told me one screen was the best, then the screen I wanted turned into the best one, then they said a system would be for screen and projector $4000.00, then when I went to purchase, it changed to $4000 for the projector and $2500 for screen. Not honest there, they just want to sell something. Go to Hermary's I would recommend them to everyone! read more

just ordered equipment worth well over 3000usd; i sent emails; no reply; i left voicemails; no reply; i even inquired about other equipment they could sell to me - I ended up going somewhere else. STAY AWAY FROM THESE GUYS!!!!!! - ALL FUFU FAFA - BUT IT IS ALL SMOKE IN THE MIRRORS read more

Hermary's helped us with a home theater installation and they were fantastic. They did a great job with cabling, speaker, t.v. installation etc. The owner, David Hermary and his staff were responsive, professional, friendly, knew what they were doing and did a great job! We would use again and would not hesitate to recommend. read more

Terrible customer service. I bought a subwoofer on a Thursday. I took it home, plugged it in, and it worked great. After about an hour, it cut out. Unplugged, replugged, worked for about an hour and cut out again. BTW, this was a full priced floor model. I take it back to Hermary's on Saturday. The guy says, leave it here and I will evaluate it and I will call you tomorrow morning. Never received a call. I called on Sunday afternoon, guy was not in the store, so another guy I talked to got a hold of the original sales guy and he called me. "What's the status?" Response "I didn't evaluate it yet." I gave him a day (Monday), didn't want to be a nag...no call back. I flat out forgot to call on Tuesday....still no call. I finally call again on Wednesday morning about 11am. It is now 4pm and still no call back. So I called my credit card company and told them the situation and they are going to credit back my account. Seriously...4 days and I still don't know what the deal is with the product that I purchased. I understand if it is broken and they have to order a new one from the manufacturer, or even if it was my own user error. But I just want to know. Seems like some of the other reviewers here had similar experiences. I ignord them, because I figured that I'm just buying 1 product, no big deal. But as soon as a customer service issue came up, they absolutely failed. If Clarence Hermary would like to call me, I would be glad to speak with him. All he has to do is look in his system for someone who bought a Golden Ear subwoofer on 05/05/11. read more

I am still surprised that Hermary's gets bad reviews. Dana and his team have just been fantastic! They put in my TV system in a year ago and we just upgraded out wireless network yesterday. Great service, great teamwork and great follow through. Dana and his team really do an outstanding job! read more

Hermary's built and installed my system over four years ago. It is bullet-proof. Today, I called because my system wasn't working. Coincidentally, it was after a Comcast tech replaced one of my cable boxes that it stopped worked. I spoke with John Reynolds and he thought the problem was caused by the Comcast tech who inadvertently shut off our Control4 system. John was correct and the problem was instantly resolved. I can't say enough great things about John, Hermary's and the other customer service professionals at Hermary's. read more

Not sure about the other reviewers, but my experience working with Dana McKissick at Hermary's was extremely positive. My history: 1. 3 years ago I bought some medium-end equipment (approx. $5K worth) off the Internet thinking I could set everything up myself. Little did I know how much receivers have changed since I bought my last "stereo" equipment. 2. So I brought in an "one-man shop" home theater expert to set it up for me. I don't have a particularly complex set-up, but I had nothing but problems with his set-up that never seem to get resolved even after several visits and fixes. 3. So I brought in another "one-man shop" guy (who I found on Yelp) and the system worked for a month and then certain things stopped working. 4. Finally in the spring of this year, I decided to check out Hermary's because they've been in business almost as long as I've been alive and I drove past their store frequently. Dana took the time to explain how they set-up home theater systems to be more or less bullet-proof and how they can remotely fix/set-up things in the event something goes wrong or needs to be changed. After my previous experience, I liked the idea of outsourcing my home theater "maintenance" to an established and experienced company so I sign a contract with Dana. Everything was installed as promised and today the system works exactly as I had hoped. Naturally, there were a few kinks to work out (e.g., a loose wire in the back) but Dana was completely responsive and made sure everything was taken care of promptly. He even went "beyond the call of duty" and took a call from me on his cell phone one Saturday morning to help solve a problem with my iPod (which I caused) before a party we were hosting that day. I was sweating bullets but Dana really came thru for me. So if you want a quality system and a hassle-free experience in setting up your home theater, I strongly recommend Hermary's, and in particular suggest you work with Dana. read more

These guys are very high end, and cost the Earth, but if you want high quality work with custom designs, don't care much about cost, and don't want to be hassled with the details, then they are a great choice. We had a full home theater put in by them. They did some really nice custom cabinetry and dealt with some tricky issues. It was a major project but it came out very nicely. Only downside: cost. But at least we knew that going in. read more

Hermary's installed a surround system, mounted my plasma tv and installed a speaker under my tv. They did a really stellar job. The wiring was very well organized and clean. David Hermary explained the pros and cons of different installation options clearly. This isn't going to be as cheap as getting a guy off Craigs list to do an install, but the professionalism and service were outstanding. The speaker manufacturer accidentally sent the wrong part and Hermary's were very proactive in expediting a solution. Great job! read more

If you are prepared to continually followup the final product is fine. Their communication skills need need a great deal of work!!! Salesman promised to call me---no call. 3 followups First equipment quote was haphazard and half of the final quote. Summary: not businesslike and indifferent execution!!!! read more

This company is amazing. I couldn't have been happier with the process from start to finish. These guys are used to installing in very large homes and working on huge projects. Ours was somewhere in the middle. Four TV systems integrated with lighting and security. They ( Dana specifically) walked us through all of our options and were willing to work within our budget constraints, i.e. they made recommendations where we could cut and let us transparently know what we would be sacrificing. They even helped us integrate with our alarm system, doorbell system, and internet. The team helped us get an outdoor TV too that has been a major hit all around. The install went exactly as scheduled and the Hermary's team was courteous, on time, and respectful of our property. The support thereafter (John specifically) has also been absolutely top notch. Helping us via phone whenever there was a problem or snafu with the new technology. Many times this has been operator error, and they have never made us feel stupid or uninformed. Recently I wanted to add headphones to our TV set because we are in a loft-like format with teens wanting to stay up late and watch TV etc. I wanted to get this done before Xmas hit. I was having trouble with the equipment Hermarys had researched and recommended and called for help. Caught them during their corporate holiday party. Did they help? You bet. And we got the headphones added on in time to keep my nephews et al happy. I have absolutely no problem paying for pros who know what they are doing and offer exceptional service. In fact, I want to pay for that and I look for that. Thank you to Hermary's for really making what is a complicated part of life now days, as simple as possible. read more

Hermary's has a nice show room and a lot of great equipment. What was really nice is that they let me take home some of their equipment to test them out with my setup. What I wanted, they did not have in stock (although they had a floor sample). The purchase process was easy and the speakers arrived in their store by their estimate. They made great suggestions on speaker type and setup. They even met me after hours to chat about the product. The only thing keeping this from being a 5 star review is that they were not as helpful when it came down to installation options, which they implied they would help with before the sale. To be fair, though, they do offer an installation service at a cost per hour -- so as I might just be expecting too much :). read more

I am 58 years old and have been a customer of Clarence Hermary's since I bought my first piece of real quality audio gear at the age of 16. It was a Harmon Kardon "Ballad" vacuum tube integrated amplifier and it was used, so I only paid $40 for it. Back in those days, 16 year old kids were not taken seriously by ANYBODY at Pacific Stereo, Mateo Hi-Fi or any of Clarence's local competitors. I know, because I took the Greyhound buses that ran in those days up and down the El Camino Real to visit their showrooms and was patently blown off by their high-pressure salesmen, especially after I'd told them I had only about $50 to spend. Clarence's store in those days was sandwiched between a shop that made signs and a place that sold Genie garage door systems, just a hole in the wall, so to speak, on the El Camino in Belmont, 20 minutes walk from my family's home. In the back room of this place Clarence had a tiny service department where he did repairs of audio gear, the front area of the store being the showroom, maybe less than 350 square feet of audiophile Heaven. The day I first walked into his store he was in back working on repairs and eating his lunch, which consisted of a large Canadian Bacon and mushroom pizza from The Round Table just down the street. When I came through the front door a tiny overhead bell tinkled and Clarence came out and greeted me. By his manner, you'd have thought he was talking with an adult who had tons of money to spend: there was no condescension or rudeness like I had experienced at the hands of his competitors, just this guy relating to a customer as though I were every bit his equal. He took me seriously, and after what I had experienced up to that point from the big-shot stores all over San Mateo County, I can assure you this was a wonderful feeling. I told him that I only had $50 to spend and I needed an integrated amplifier. He asked me what my existing system consisted of and I told him. It was not what one would call an impressive system, and I knew this, but Clarence's response was "You have some good reliable stuff, so what you buy now should be at least equal in quality". He showed me the "Ballad" which was in the back room in the "used" section, and told me that this was a unit that would not disappoint me. It sat there on a metal shelf with a service invoice on top of it, and I could see when he set the invoice aside that he had recently put $65 worth of new tubes in this thing, but he sold it to me for $40 out the door. After agreeing on the purchase, Clarence invited me to sit down and have some pizza with him and we talked about the sort of system I dreamed about owning. I was 16 years old with a very limited budget, and this guy spent over an hour and a half with me, treated me as an equal and gave me lunch to boot. How's that for customer service? To top it all off, when I was ready to take my newly acquired prize home he asked where I lived because he knew I was walking and this piece was fairly heavy. He had his assistant, a youngster not much older than myself drive me home in Clarence's T-Bird. Over the last 42 years I have bought many items and systems from Hermary's and referred at least 60 friends, family members and business associates to him for their audio/video needs, and never once heard any negative feedback about Clarence, his son David or the store. I have personally witnessed countless demonstrations of Clarence's personal philosophy on customer service, especially after the sale, and have to say it simply cannot be improved on. I therefore cannot imagine these negative experiences people express here as being all that factual, especially any that say his staff is rude. I have always found Clarence, David and all the staff he's employed over the years to be extremely courteous, helpful and accommodating in the extreme. Clarence Hermary's little audio store started out very small and humble and has grown over the years into something huge. Being in the business of "providing service" myself, I can only say that from time to time mis-communications happen and things fall through the cracks. It happens folks, but at Hermary's I'd bet my life it is very, very rare. I learned everything I know about customer service from Clarence Hermary, and between you and me, I'd have to credit him with having "written the book". I have also learned over time that some folks would complain if you hung them with a new rope, and nothing satisfies these types, so don't believe everything somebody who thinks they have a legitimate gripe posts in a negative review, because the fact is there are ALWAYS two sides to any story. As for me, I'd spend my money at Hermary's before I'd spend it anyplace else, even if I have to drive from Prescott, Arizona to San Carlos, California to do it, and I'd consider it well worth the time, effort and expense. Don't believe me? Call me. (928) 442-6677 and I'll tell you personally! read more

I went to Hermary's to listen to the Goldenears. Dave spent more than an hour with me so i could compare other speakers and different songs with them. Each speaker change he needed to get on the floor and re-wire, he even changed the sources for me to here the differance.Absolutely no pressure to buy. Seems like all the other places I auditioned speakers at just wanted to close the deal. I really liked this place. I did buy them and love them! read more

I agree with the other person. I did some shopping there and they completely screwed up. I went in so many times to get it correct that I finally walked out, refused my credit card bill, kept what I did get and they did not complain. Their show room looks great, wish their customer service was equal. read more