I purchased a dress with the clear understanding and agreement that I would be receiving a new dress that would be tailored accordingly. Instead, what I received was the exact same dress that had been on display in the store. It was not new. It had visible tears, small rips, crinkling, and obvious wear. It was clearly not in new condition, despite being represented and sold as such. When I brought this to their attention, I returned the dress in good faith. Despite the product not conforming to what was promised, the shop refused to issue a refund. The entire situation felt deceptive and dishonest. There was a clear misrepresentation of the product, and the refusal to correct it only made matters worse. This experience was extremely disappointing. When purchasing something as important as a dress--especially for a special event--you expect honesty, transparency, and basic good faith in the transaction. Unfortunately, that was not my experience here. I will never return to this shop, and I strongly recommend that others be cautious before purchasing from them. This place is a ripoff!!!! Be aware! read more

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Service was terrible. I got my prom dress from here and they ordered my dress and told me it was gonna be here in 2 weeks. 3 weeks went by and no dress, so they ended up giving me a different color because mine wasn't going to come on time. Also prices are insanely high. Don't recommend. read more

2 minutes ago New Avoid this store!!! The owner misleads customers into purchasing dresses by claiming they're custom made and promising matching shawls, but the final product I received was unacceptable. Despite charging top dollar, the quality was extremely poor cheap materials, sloppy construction, and nothing close to what was promised. The organza shawl I paid a premium for looked low grade and poorly made, far from the quality you'd expect at that price point. The owner claimed that the organza material just didn't go well with the dress and made her own decision and made the shawl with cheap chiffon material. She never called me to discuss any of the fabric issues. On top of that, they took back the shawl with the promise of replacing it, but never sent a replacement or issued a refund and kept my money. That is completely unacceptable and dishonest business practice.This was meant for my daughter's wedding that is 3 weeks away read more

Although the store was busy for prom season we never felt rushed. Two ladies and the owner assisted us. I was especially impressed with the owner giving us opinions on dresses since my daughter was undecided between two. Overall customer service was exceptional. Dresses are worth every penny and I believe reasonably priced for the great quality of the dress. Thank you for the great service! read more

Hermz - Stunning dress - Women's Clothing Near Me - Los Angeles, California

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We came here looking for a mother of the grooms dress. My mom ended up buying a "custom made dress" for $1000 (all funds due up front) they took measurements and videos of what she wanted and sent it out to be made. When my mom picked it up it was 4 sizes too big, way too long on the arm bands, and just all around terrible. They told her they can do "in house alterations" for $250 (on top of the $1k already spent for something that was supposed to be custom made) We went for the alterations hoping to salvage the dress that she's already spent a thousand dollars on, BIG MISTAKE. They sent her to another shop for the alterations, and when she picked it up it was still in rough shape. Not sharing photos as the bust area was completely inappropriate. Save your money, and just go to Bloomingdales This was the worst experience for her first son's wedding. This place is a ripoff. read more

We walked into another store and were made to feel so out of place just because they didn't carry larger sizes. It was humiliating--I was in tears on what was supposed to be one of the happiest days of my life.Then we walked into Hermz, and everything changed. Jen, the owner, and her two amazing staff members went above and beyond to help me. Jen, I will never forget what you did for me that day. You made me feel seen, valued, and beautiful when I felt at my lowest. And then--15 years later--you did it again for my sister's wedding. You truly hold a special place in my heart. Thank you for your kindness, compassion, and for creating a space where everyone feels welcome. read more

PLEASE READ I came her to buy a dress for me and my mom which came out to $3000. The owner had a man there fitting women to alter their dresses so i figured he's going to do a good job, especially since the dresses are so expensive. Unfortunately, when I returned in a couple of days, my dresses were not ready and then it look liked he just chopped it at the bottom and run it under the machine. I was so disappointed, especially with the customer service because they then tried to blame me and said that I hired him which was not true. I had to take the dresses to the cleaners so they can fix them. It is unfortunate that they would take advantage of people like this. So shop at your own risk they definitely lost a customer. read more

Hermz - Horrible stitching after 2 attempts. - Women's Clothing Near Me - Los Angeles, California

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BE AWARE!! On Wednesday April 17th My family of 3 females got robbed here!! The employees ran away right as the robbers walked in, and there was ZERO security to help protect us as customers. After the incident, the manager or owners wasn't empathetic at all and basically said that it's NOT the store's problem what just happened. Do yourself a favor and DO NOT subject yourself to this unsafe store. If you do, bring something to protect yourself, because no one is going to help you read more

DO NOT shop here EVER!!!! I had a custom dress made for my son's wedding. I gave them a photo of the dress that the owner said it was no problem to replicate. Was told that all they needed was 6 weeks to make a custom dress. The wedding was to take place on July 1. On April 6th I paid full price of $1000 or they wouldn't make it. One month later since I didn't hear from them I messaged the owner through instagram. She responded to call her so we can go over the details I called and left several messages. No response. Two weeks later she finally responded and said she would inform the seamstress of the changes which included beading and cut. One month later I messaged her through Instagram again saying I was worried. She said it would arrive beginning to mid June. Long story short on June 22nd I texted about the dress and she said it wasn't in yet. By this point I had enough and let her know how unacceptable the situation was. Ten minutes later she texted that the dress was in. I live one hour away and drove to the store for the fitting. The collar looked nothing like the picture, the design was totally altered and the belt was missing. None of the changes discussed in May were made. She said the belt shipped and it would be there Monday or Tuesday. Those days came and no belt. We communicated through text the week leading up to the wedding. She lied about it shipping the previous Thursday because it was now Friday and no belt. She later told me the belt was being shipped from Kosovo and there's nothing she can do. This whole time I thought the dress was being made somewhere in Los Angeles. Even though I bought a replacement dress, I decided to wear the unfinished one because I paid a lot of money for it. Three days after the wedding I received a text with a picture of the belt. I asked for a partial refund and have NOT heard from Hermz!!! This whole fiasco ruined the most important day of my family's lives. Six weeks turned into 12 weeks and I still received an incomplete dress. HERMZ RUINED MY EXPERIENCE!!!! read more

With all the bad reviews of the this business on the internet, this business deserve a class action suit. Here is our story: Around the first week of January 2024, we went to the store to look for a dress for my wife for our daughter's wedding. Jennifer, the owner asked my wife what type of dress she was looking for. I should her a picture of a dress from a magazine. She said it is very easy to make. We finalized the color and she demanded to get paid the whole amount ($1780) in cash before she can start working on the address. I asked her how long would it take to get the dress and she said 6-8 weeks. We completed the cash transaction through Zelle on February 4. We were expecting the dress to be ready at the latest by first week of April. We thought that was enough for us in case the dress did not come as we expected and we need to look for an alternative. We started calling and texting Jennifer the last week of March asking about the status of the dress. Many times she did not return the call or text and when she did she always said she did not have any update when it will be ready. My wife started to Panic as the wedding date (June 8) was approaching and she did not have a dress for our daughter's wedding. Finally, on May May 16, Just 3 weeks before the wedding, Jennifer texted us that the dress has come to her store in Los Angles. WE made an appointment to go meet her and see the dress ON Saturday May 18 at noon. We drove from San Diego to get there and find out that she left the store before we arrived. My wife tried the dress she started crying because the dress was noting like what was in the picture that Jennifer said it is easy to make (see attached pictures). The only thing that was right about the dress is the color, which my wife chose. We refused to take the dress. We texted Jennifer and requested that she refunds our $1780 and she refused. Now, my wife has no dress for our daughter's wedding, which is coming up in few weeks. read more

Hermz - Women's Clothing Near Me - Los Angeles, California

LADIES please listen! This store owner and her employees are LIERS! They sell used dresses! They lie and say they will order your size and they alter the used floor model and sell it to you full price! The owner the blonde hair lady is RUDE, and a robber for your money! All there dresses are used and damaged! DO NOT BUT FROM HERE! Please understand that we spent 2,500 for a used and altered worn dress! That she said she ordered! They don't order ANYTHING! It's all a lie! read more

USED DRESSES! Ladies don't buy from here! They sell worn used dresses! The owner is a lier and she steals your money! All the dresses are cheap and previously worn and used! The owner the FAT blonde lady! And her employees all steal from there customers! They tell you that they order you a new dress! But they don't! They give you the same floor sample and alter the size! Cheap and dirty work. My dress was used and smelled and was dry cleaned and they forgot the tag inside and said they ordered a new one! DO NOT SHOP FROM THIS PLACE! read more

HERMZ is a mixed experience. If you happen to get a good sales associate you will have a great time and you will be shocked by these reviews. That was me last year. This year I went back after my previous wonderful experience and I had a terrible time. I left the store in tears. I was shocked how little they had that fit me. Last year I wore a 10 and they had some options. This year I am a 12 and there was nothing in the brand that I shop there specifically for(P&S). They tried to pressure me into purchasing a dress based off of guesswork with no option to return if the ordered dress didn't fit. The value of what you get there depends on what designer you choose but it's a pretty pricey shop in general. If you are a size 2-6 GO! you'll loved it if you aren't I would pass unless you know you are going to order a dress and you already know which one you want. read more

RUN!!! BRIDES BEWARE! Please do not shop here for bridesmaid dresses or any other dresses for that matter. The owner, Jennifer, and her staff lack all integrity and do not have an ounce of remorse for ruining so many people's special moments. Personally, I am horrified and embarrassed for the "business owner" after reading all of the reviews across Yelp and Google. This is not a business. This is a scam. I approached Jennifer to purchase seven bridesmaids dresses in April. I requested that the beading be taken off of the breast part of the dress and put on the waist so as not to appear similar to other weddings this summer. I brought my mom, sister-in-law, and cousin to the store and they were all there to witness the conversation (as two of them are bridesmaids themselves). Jennifer said this would be no problem to all of us. She charged us $380 per dress, I provided the bridesmaids measurements, and was told they would be ready in June for my August 3rd wedding. For three of the bridesmaids, I even provided the size dress they needed because they had already owned the dress in a different color. I texted Jennifer personally two days later with an updated measurement, as well as the exact changes to the dress I wanted. She replied "Got it". Fast forward over the next couple months, I reached out to Jennifer multiple times asking when the dresses would be ready because they were definitely not ready in June. All of my bridesmaids lived in different parts of the country so I had to pick them up from LA and ship them all, and of course, they would need minor alterations. The dresses came TWO WEEKS BEFORE MY WEDDING, ALL THE WRONG SIZE (even the ones I had specifically written down the sizes for), and with the WRONG BEADING. Mortified, I reach out to the store and Jennifer and I was met with gaslighting I had never experienced before - "You never said that" "This is what you asked for" "Why didn't you write down the dress changes on the invoice" (as if it's the customer's responsibility to write down notes on a business invoice). Not a single apology. No offer to refund. No offer to pay for alterations since every girls dress was sizes too big. My family was standing right next to me when Jennifer was confirming details and lying to our faces about what we can expect from her and her business. To the business, do not confuse your lack of attention to detail, disorganized chaos, and unethical business practices with how the world actually works. Your customers are trusting you and PAYING you for a good and service. If you can't deliver what we are asking for, then the least you can do is try to make it right. read more

No stars in my opinion!! RUINED MY SONS WEDDING EXPERIENCE FOR ME!!!!!!!!!!! Did not deliver the dress on time. Down to the wire one day before. Missing pieces. Wrong color. No accountability. Changed design. Dresses are sent out of the country to Kosovo to be made. No communication with clients. Should have read reviews prior to paying $1000. HORRIBLE CUSTOMER SERVICE!!!!!! RUN!!!! read more

I don't understand all the bad reviews on here. I purchased a beautiful gown today, and received so much help and support while doing so. The owner, Jennifer, personally helped me pick out a couple of dresses for my cousins wedding, and even helped me get the dress on (which wasn't easy considering the back-part was a corset that needed to be tied/fitted). I fell in love with my dress immediately. The store definitely has an amazing collection of one-of-a-kind gowns that you really WILL NOT find anywhere else. Since my dress was a little long in the front, she called someone in on the spot to come take it to be hemmed for me. Such a sweetheart, her and her staff, and I will definitely be recommending people to her if they are going dress shopping in the fashion district! read more

Hermz - Women's Clothing Near Me - Los Angeles, California

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I wouldn't even give a star! The worst place ever! Don't pay cash,pay with credit card just in case if this happens to you. The owner is a liar, only sweet if you spend a lot of money. There was a shut down due to the shut down there was no way of getting dress. I was scared to leave my house! She promised to give my sister store credit for the dress we bought that is still in the store ,that we didn't even take from the store,because of the shut down. Never been worn! The owner mentioned previously she usually doesn't do store credit but because there was a shut down she will do a store credit. Month later we came to get our store credit she said she doesn't remember that we talked with her a month ago....Beware of this women she does not keep her word what a shame to a business. I would not give her my business ever again!!!! read more

USED DRESSES ! Owner is liar and she steals your money. Ladies don't buy from here all dresses are worn and used ! They tell you they'll order new one for you but month later you get a call saying your dress is here . When you go to pick up it's the same worn and used dress Very unprofessional, bad customer service and lies lies lies ...sham on you blonde aka (owner) read more

I worked with the owner and everyone was so helpful. I love the dress I got and she immediately brought a person to help edit the dress for me and got me exactly what I wanted. Very great service and good quality dresses! I honestly love all the dresses from here read more

I tried on a green dress they had out because I liked the style, but I needed it in hot pink and they said they had it. I payed $400 and picked it up since they had to order it for me. They didn't have a picture of the dress, but I trusted them since they said it would be the color of what I showed them I needed. The day comes and it is Fuschia. The owner, manager and the other workers got involved telling me it was hot pink. They said that the day I came they showed me pictures of the color, but that wasn't true. The tag on the dress even said Fushcia. I was asking nicely for my money back, but the owner (Jenifer) immediately got defensive cussing at me and laughing along with the manager (Maral). Jennifer said she could speak to me however she desired because she's an adult. Maral just kept on laughing and would side on Jenifer's side. I wouldn't recommend they aren't professional, as I also mentioned that to them and Jenifer said she didn't have to be professional because she wasn't a doctor ?! read more

Hermz - Left side (dress they claim is hot pink). Right side (the color they said it would look like). - Women's Clothing Near Me - Los Angeles, California

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This five-star rating is for Nour. She was so sweet and caring when helping my daughter and me with a prom dress purchase. She helped us pick a beautiful, one-of-a-kind dress, and accurately choose a size. I was pushing for 00 but I went with Nour's recommendation of 0 and it fit like a glove. After reading the reviews, I would only shop here if she assisted us again. read more

Awful experience- ROBBERY & RUDNESS BE AWARE!! On Wednesday April 17th My family and me got robbed here!! I must clarify that while I understand that theft is a widespread issue, my review focuses on the specific incident that occurred at this boutique. The police responded immediately, but unfortunately, the lack of empathy was concerning. Let's clarify the losses during the incident _money and material wise_. Nothing was stolen or taken from the boutique or the staff, while I suffered a great financial loss, which I believe was due to the lack of security in a place where DOZENS of girls and women enter every day carrying significant amounts of money in their bags. Regarding our demand of splitting the loss with the boutique, it was frustrating to the owner, while actually it was not a demand as it was about showing compassion and finding a solution together. There were numerous ways to show empathy and alleviate our losses, yet the owner chose to do absolutely NOTHING. This review is only about telling the truth and ALERTING others. The owner's role in this narrative could have been different, but she chose it to be like this. I hope we were not victims of an undisclosed issue about this place because we did not deserve what we went through. read more

AMAZING customer service! I'm a bigger girl and it can be difficult to find a dress in downtown without judgy eyes and "we don't have anything for you" comments, but NOT HERE! Beautiful dresses and I felt comfy trying them on. read more

This is the best place to shop for an event dress. I love the ladies that work there, I tried at least 10 dresses and they have so much patience with me giving me opinions and options. The prices are ridiculously low and affordable. Thank you Jennifer and marry read more

Very dismissive behavior from the employee. I walked in today looking for a short (tea length) dress for my brother's engagement party. The employee came up to me, didn't ask any questions or really allowed me to explain what type of dress or event it was for, she pointed at a rack and walked away. That was it. It's unfortunate because I've purchased a dress there before, not to mention the fact I was planning on returning to purchase a dress for the actual wedding which would mean a pretty significant sale. I'm not the type of person that requires constant attention, but if I'm about to drop $500+ on a dress, the least I deserve is a Hi, how can I help you? It is very unfortunate that a store such as Hermz, that has a pretty great reputation within my middle eastern community, would hire such dismissive and careless employees. I expected more. read more

One of the best shops for very elegant gowns and dresses. Besides their merchandise they also provide too of the line customer service. The sales ladies are all excellent they work together to provide the BEST service. I ent into several stores and not one was as hospitable as this one. In fact they were rather rude and seemed like they were just there to socialize with one another. I highly recommend anyone who is looking for original and elegant gowns to shop at Hermz. Thank you for the excellent service and gorgeous merchandise. read more

6 Years later and I AM STILL TRAUMATIZED by the way that this lady talked to me and made me feel days before my prom. Jennifer made my whole prom experience one stressful memory. If I could put a giant warning sign on this store I would. It's awful to think girls come here for WEDDINGS and other huge exciting events, only to be let down and humiliated. I often check on the reviews on this page and share the sympathy for the other people who have been scammed. Clearly these are all used dirty dresses that she just poorly alters (and sometimes even forgets about after you've given her your money). Now that I'm older I've realized she literally sold the display dress I picked out to someone that it fit on the spot, and never even ordered me my size. My mother was so mad at me at the time for "playing" with her money (my $100 deposit that I was never refunded lol). I was so naive, although this taught me a huge life lesson; PLEASE READ REVIEWS BEFORE MAKING A LARGE PURCHASE. read more

DO NOT GO TO THIS STORE, TRUST ME! The lady who helped me out (could possibly be the owner) is a very BIG LIAR. I went there on a Saturday to look for a dress for a very important wedding for the following week. I paid a lot of money for the dress I picked out, and since it was dirty, loose in some parts and were torn/ripped at the bottom of the zipper, she told me she will be ordering me a brand new dress. She said this was my size, and that since so many people have worn it it was a little loose on the stomach part. She said when she orders the new one, it will be the perfect size for me. So I paid for the dress and she told me to go back on Monday or Tuesday to pick up the BRAND NEW DRESS. I called Monday AND Tuesday, the dress wasn't there. I finally went Wednesday, only to see that the dress was dry cleaned and altered, not brand new. Since she altered it to make it a little tighter, when I tried on the dress it was still a little loose. She had the audacity to ask me "did you lose weight?". I told her I was in the store 3 days ago, how could I have lost weight lol. The dress didn't have the back lever that you attach after closing the zipper, parts of the bead work were still messed up, and it arrived on a hanger, probably because she didn't want to show up with the dress in the dry cleaning bag. I had to take the dress, because the wedding I need it for is in 3 days. However, as a business owner, lying to your customers' face is absolutely unacceptable - not to mention I thought I would be walking away with a brand new dress. I called them as I got home, I spoke to the same lady, I told her everything I wrote here on this review, and of course she panicked and stumbled upon her words. Terrible, deceiving lady and horrible customer service. read more

Hermz - Back lever missing. - Women's Clothing Near Me - Los Angeles, California

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Omg Jennifer which is the owner of the store is the best. I customized my engagement dress with her and it came out beautiful!! I can't express how happy I was when I tried that dress on. I got so many compliments on how gorgeous my dress is. Jennifer and her amazing team always provides their best customer service. I am surprised by the amount of haters who left bad reviews. Honestly, the owner is so welcoming and friendly with all the clients, and she will do her best to satisfy you. Shop from this store and you wouldn't be disappointed. Highly recommend!! read more

If I could rate her zero I would. Let me start off by emphasizing what an arrogant bimbo the owner was. I walked in late afternoon ready to make a purchase because I needed something asap- she started to help me , and then saw a group walk in- completely started to ignore me and started talking to them. Guess what you bimbo- I would have probably purchased A FEW dresses had you not showed such horrible customer service. I literally just walked out the door and said helloooo I thought you were helping me- went over to Noel and spent my $3000 there- with actual customer service. read more

0 STARS I went dress shopping at this store and witnessed this poor girl getting her dresses back from the stores seamstress and the hem and dresses didn't look good. I could hear their conversation and the girl saying she spent $3000 on two dresses and didn't expect the hems to be uneven and sewed incorrectly. And on top of that they told her all she had to do was iron it. Wow! Couldn't believe it.. I ended up leaving. So unprofessional! Umm tried hiving 0 stars but won't let me post until I at least pick 1. read more

Greedy owner and employees!! Will rip you off once they realize that you like the dress because the prices are not marked on the dresses. I should have looked at the reviews before going and purchasing a dress there. I literally had the worst experience of my life and felt so humiliated there with their customer service that was very unprofessional and when I got back home I realized that the dress is torn and the material is so cheap. Besides all that I check the retail price and it was around $150 and they sold the dress for $500 and that was the "discounted" price. Scammers! Save your time and money and DO NOT SHOP THERE. They do not even deserve that one star. read more

Screw this store. Screw Jennifer. This is by far the absolute worst place to get any dress. I mean just look at all the shit reviews below mine saying the exact same thing. On god you will be hearing from a lawyer or the better business bureau. How on earth do you not refund a dress when the piece of made in china crap COMPLETELY FALLS APART on you during the actual event you bought it for. Are you out your fricking mind? Get ready for legal action. I pray you never make a single cent from this day on. read more

The owner is responsible for screwing up. She is so selfish and laughed in my face when i told her. She took us to a tailor who screwed up horribly and instead of taking responsibility she is being rude when the wedding is TOMORROW and i'm left with no dress. read more

If I could give Jennifer zero stars I would! I have never in my life seen a more botched dress! Me and my family flew all the way from Michigan to see Jennifer. We asked Jennifer if she could cover some of the cleavage and add straps to the dresses that's pictured. She told us that it's no problem and an easy fix. We purchased a total of 3 evening gowns from her and spent over $4,000. Four months later we received the dresses and NOTHING was done correctly. The material added on the cleavage was very cheap and attached horribly. As for the attached sleeves... do I even have to say anything?? The end of the strap is literally Sowed inside out!! Seriously Jennifer?!? Do you blindfold your seamstress when she's fixing your dresses?? When I received the dresses I contacted Jennifer immediately. Ofcourse she did not answer.. but hey what's new?? I sent her the pictures and a voice note. 1 week later and no still answer. She got in contact with my mom and told her that she will not fix or refund the dresses. When we purchased the dresses she refused to take a credit card and insisted on only cash or venmo.... It's like she new she was going to botch the dresses. Thank you Jennifer for the worst customer service I've ever experienced in my life and a big thank you the money wasted. I WOULD ADVISE EVERYONE TO STAY AWAY FROM THIS BOUTIQUE! Do your self a favor and take ur hard earned money somewhere els because Jennifer and her staff clearly don't care! read more

Hermz - Women's Clothing Near Me - Los Angeles, California

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BEWARE!!!! The owner does not keep her word....I've been going back and fourth about two dresses I ordered before COVID happened. Unfortunately wedding has been postponed and things changes she mentioned she didn't do returns or exchanges because that's her policy. I had mention COVID happen and what was I suppose to do. Then my sister came with me and talked her in she mentioned I don't usually do this but I'll let you even exchange. I told her I had to wait for other sister to come since she was the one who purchased dresses. Brought my other sister and the owner who we previously talked to acted like she would have never said that. Ridiculous because I remember that day clearly...that's not right once you say something stick to your word. Also stated that we can sell the dress for more if we. So why exactly can't you keep the dress then????? Come on learn better customer service! Dresses were ordered never tried on her taken from store usually places will do a fair exchange. Didn't like customer service at all. Pay with credit card Incase this ever happens to you! read more

Thanks for the awesome dresses and great customer service Hermz. I went in today and the employees were helpful and found my dress really quickly. Love my dress :) read more

Hermz - Women's Clothing Near Me - Los Angeles, California

i called the police! they are extorting money from there customers stealing your precious hard earned money. they are charging your cards without you knowing and lying about refunds. these people are poor and desperate. i wish i seen the reviews sooner. these people are low lives and have no intention on giving you customer service. i spent over 2k for them to do this! read more

Hermz is one of the best dress shops i have ever visited . Amazing staff and dresses. I definitely recommend coming here. 5 stars!

Had a Really great experience at this store. Took my wife to look for a dress for our sons wedding. We walked into this store and what really caught my attention was how helpful and accommodating the associates were unlike a lot of the other stores that are in the area that we visited. My wife was extremely happy with the service and her purchase. read more