I visited Zara at the FIGat7th location in Los Angeles on Thursday, January 22, at approximately 2:15 PM (Pacific Standard Time) to return or exchange a Christmas gift (shirt) that didn't fit. Unfortunately, I did not have the gift receipt, and the original purchaser's phone number could not be located in the system. I was told that without a receipt, phone number, or account lookup, there were no options available -- not even an exchange or store credit. What made the experience especially disappointing was not the policy itself, but how it was communicated. When I expressed concern, the associate stated that the policy had changed three years ago, implying that I should have known this. As a customer, that felt dismissive -- I don't work here, and policies like this aren't always obvious. When I suggested that customer feedback should be shared with management, particularly since policies are often shaped by in-store experiences, the response was simply, "I just work here," with no acknowledgment or empathy for the situation. I fully understand that employees must follow company policy. However, I would expect a brand like Zara to train staff to show basic empathy, take some ownership of the customer experience, and communicate policies with professionalism and understanding. A little acknowledgment goes a long way. This interaction felt transactional and impersonal, and it left a negative impression of the brand -- not because of the policy itself, but because of how the situation was handled. read more

Needed help to put something together for an event and the sales associate was so helpful I wish I remembered his name but he definitely had style ! I even came back a second time and he helped me again ! Defiantly got the compliments on my brunch outfit and dress at my two events ! The price was affordable yet I looked stylish read more

Zara - Men's Clothing Near Me - Los Angeles, California

See all

Bought a coat for my daughter in late November as a Christmas gift as I like to do my shopping early. She received it on Christmas day and unfortunately the color was not what was shown on Zara's website. We made a special trip to L.A. (drove almost four hours) to return the coat. Unfortunately we were 2 days past the 30 day return time becauseI had bought it so early. We tried to explain the situation ( it was purchased early as a Christmas gift, the color was not as represented) but were met with a snarky, rude sales associate whose only response was that there was nothing he could do. Asked to speak to manager and got the same response. Tried to call customer service but only got a recording. Submitted an email explaining the situation but have yet to hear from anyone. I will NEVER shop at that store again! read more

I had a wonder and easy time picking up my online order. I placed an order online to pick up at this location. I went in and headed for the kids department. I was greeted by a team member (didn't get his name but he is training to do visual) He didn't have any problems locating my order. He was very personable and didn't seem like I was interrupting his duties. I will definitely be back to this location for my online orders. read more

Zara - Organized kids wall. - Men's Clothing Near Me - Los Angeles, California

See all

The service was excellent. Kay, the salesperson was extremely helpful while I was shopping for items for my girlfriend.

Nice location in Downtwon LA! Good Service Kids selection of product very nice! ............ read more

Zara - Men's Clothing Near Me - Los Angeles, California

I don't know why there are so many bad reviews for this location. I always have a great experience coming here so.... Lol today Ciara helped me out and she was so helpful! I wanted a certain item and there was only 1 left in the store (if you worked in retail before you would know that means it's probably not there) she went out the whole store looking to help me and she found the exact item I wanted. And multiple staff members helped me out too. I had a great experience coming here. Thanks again for being amazing! read more

I am not sure why workers wear AirPods and you have to yell to get any type of help because they can not hear you! Absolutely R I DI CU L O U S. read more

Shout out to an awesome employee name "Andy " , who went above and beyond to find me a mismatched pair of shoes , during the sale season ! Andy is exceptionally friendly, patient , and professional. He put so much effort to find me a mismatch pair. Considering that Zara employees don't work on commission, the customer service he provided for me , was beyond my expectations. I am a regular customer of Zara for over 15 years , this experience with Andy made me feel more loyal to the brand and this particular location . Thank you Andy you are a wonderful human being ! read more

The manager at this store with the shaved head was extremely unprofessional and rude. Her Horrible customer service made me not want to purchase anything from this store again. She needs to be retrained on how to talk to customers.. and really was a horrible example in front of her employee. The employee that helped us had a much better attitude and personality then the "'Manager". What a joke. read more

Here to counter the bad reviews. Love this Zara store. It's my favorite Zara location in LA because it has a large layout with a big great selection and all the workers I've interacted with have been nice with great customer service! read more

Miserable people working here! Get new management. Accused me of wearing an item because it has a stain, it was purchased that way. Manager was very rude! Another store took item back without issue. Please get new management, some people take their "job" way too seriously and act like they own the store! read more

Mi experiencia en Zara fue regular, les doy 3 de 5 estrellas porque estaba un poco desordenado. Entiendo que era una semana festiva, pero esperaba un mejor servicio. read more

My baby girl now work in Downtown Los Angeles. She dragged me here this weekend at Zaras with her. Trying to give me hints of what she might want for Christmas lol. They have mens clothing too. So i shopped around and got myself some shoes. I let her get some things she wanted. Plenty of clothes were on sale. So all in all, i like the place. Good customer service. Who knows, my girl might have me here all the time now. read more

I came in on a Saturday afternoon and the men's department was pretty messy. I think I only noticed two employees working the entire thirty minutes that I spent shopping. The line to the register was extremely long! Get more weekend coverage, Zara! read more

This is the second time I'm being met with disrespect at Zara by store manager Wendy. Before she even knows the matter she comes with a terrible attitude and energy. I tried to return a defected item (within 30 days from I bought it) she disregard me with disrespect and disgust and didn't listen or take any concern to my problem. It was an expensive jacket, and by LAW she has to take it back. She gave me the worst behavior you can think of and she kept ignoring me as I as speaking. Someone like Wendy should not represent the Zara brand! I also will be contacting her boss because this is unacceptable. I have been manger within retail for many years myself, this is not a way to treat your costumers. Wendy forgot the first thing about this business, THE COSTUMER IS ALWAYS RIGHT! read more

This is one of the worst locations to shop in. The employees here are extremely racist and rude Zara has completely changed from the helpful, inviting, fun shopping place they used to be. I will NEVER give this store any of my money. I used to shop at this store twice a week. I'd go in every Sunday after church and normally have an ok experience. Recently 8/25/2024, I went to this location to purchase a couple of shirts and was aggressively approached by a security agent expressing that one of their employees claimed " I'd stolen from the store before and if it wasn't true then I am ok but if it is true, I should leave the store ". I thought the accusations were completely disgusting because, as someone who frequently shops at this store MOST of the employees know me. I'm always in the store ALWAYS THERE! I asked to speak with a manager (with the shaved head everyone's commenting about. It seems to me that she has a propensity to being rude with guests) She was also rude and then I questioned the employee who always sees me in the store asking him "You see me here all of the time, have I ever stolen anything " The employee shook his head no but was silenced by the aggressive security agent and the " manager on duty ". I was then accused of " pretending to be bigger than I am " by the security agent when I offered to show my bank account which would show they I don't have a reason to steal from Zara. I was then told by the same security agent "Because of how you're acting, I would have to believe that you did steal from us " My question would be "How should one act when they're being accused of stealing from a store IN MY NEIGHBOR that I frequent often?! Am I supposed to be ok with being called a thief? Instead of understanding me, I was falsely accused of stealing, extremely humiliated, and disrespected. If this is how Zara treats their customers, why would anyone want to shop here?! As someone who has worked in retail for most of my career, I was never trained to treat customers with disrespect or walk around accusing people of stealing when they've never done that. I've shopped at Zara ALL AROUND THE WORLD with receipts to prove so. I've been an employee with Zara (2015). I don't have to steal from a place I enjoy shopping at. I left disappointed that I wasn't understood and quite honestly disappointed in how the manager on duty and the aggressive security agent handled me. The entire interaction made me feel unsafe and I will NEVER shop at this location again! Young black men NEVER SHOP HERE! read more

I bought a pair of shoes and they gave me two different sizes when I came to exchange them hazel (which was rude) said that the item no longer existed. After walking around the store I found the same exact pair! I showed her the shoes side by side to explain to her they were the same but she snapped at me and said "I told you they don't exist!" :/ Zara please pick up your customer service game I always go to you guys first. read more

Zara - Men's Clothing Near Me - Los Angeles, California

See all

::le sigh:: I am a (for the most part) satisfied customer of Zara. My sister-in-law had a travel scent of Twilight Mauve. I was sold the instant I smelled it, so I went to the store to buy...Friday afternoon, I purchased a 2 pk of Twilight Mauve and Femme not realizing the volume was 100 ml. As I walked out the store excited for my purchase I opened the packaging and found it was huge! And I didn't care for the Femme scent. I was tired after waiting in a long line and proceeded home, thinking I would just return it the next day. The next day, Saturday, not even 24 hours later, literally around noon I was told by the cashier I could not return it because I opened the plastic. I tried to explain I would gladly exchange, "no but I can get a manager." I asked what could a manager do? I purchased this not even more than 24 hours ago, I haven't touched the perfume except to examine the size, she replies "let me call a manager." "Sam" the Operations Manager, hears my story and quickly says "there's nothing I can do today." I explain again that yesterday there was a long line, the cashier was quickly getting people checked out, they did NOT explain that perfume has a specific and separate return policy. I also describe the setting of the store the previous day when I was basically rushed out and the cashier SHOULD preface "special" purchases with DIFFERENT return policies. Zara's return policy is simple (return with original receipt) with the exception of perfume--don't you think if someone is buying that they should know. Nevertheless Sam will need to show better leadership skills and this store needs a course in customer service. Look at the reviews they're horrible... read more

If your a lover of this store and shopped in this store then you must have heard about the issues they had regarding prices. Most of the stores in Los Angeles, if not all, was accused of jacking up their prices. Of course, when we shop, we don't think much of paying for an item that's five or ten dollars more. This location ripped off so many of their customers. I am pretty sure I got ripped off a few hundred. Also, the customer service. I never ever had anyone come up to me and ask to help me. And when i usually check out, I feel like I am interrupting a personal conversation between two workers so I am not sure if I should feel bad or not. Plus the people who does check me out usually never ever EVER said "if I found everything alright?" (This is what your usually asked when checking out) or even a smile! Yes, I never seen them smile or greet me! So imagine my surprise when I go to the Glendale location and I am treated the complete opposite from this location. (Love the Glendale location) Other then the horrible customer service and ripping off my wallet, this location gets a review and one star for the items. Not all stores are the same and this location does have good selection and have most of the sizes unlike other stores. Plus, I still shop here since it is just about convenience because I go to the gym downstairs. read more

Zara - Men's Clothing Near Me - Los Angeles, California

Always come to this Zara and have the best service! Except today, today I was checked out by a shorter man who seemed like he didn't enjoy his job. As he folded slowly and conversed with the gentleman at the counter I waited and waited, which was fine, I'm a patient person. I was called next. No hello; no, how's it going; no, did you find everything okay. "Want a bag for $0.10?" The silent transaction finished and handed me the receipt and the bag and said nothing. I walked away with not a great experience today. I enjoy shopping, not that day . read more

I absolutely hate the lines at this store. The wait time is always around 40-50min and forget about the return lines. They are always short staff. The poor cashiers are overworked and overwhelmed. The cashier was the the store manager who was training 2 other cashiers while she had this long line to deal with. When it finally was my turn, her computer crashed. She didn't even apologize for the inconvenience. I was standing there for another 15 min for her to restart her computer and re-ring every item. Not going to step foot in this store again as much as I like their merchandise. read more

I have been extremely careful about going shopping in certain areas in order to avoid traffic and any type of intolerant behavior. I shop in areas sometimes out of my way because I form a bond with people who have shown me care. I appreciate that I can trust and enjoy my safety while shopping. I have been loyal to stores due to their customer service. I recently shopped with my granddaughter, who is on her way to college, and two women had a dispute over absolutely nothing. Sales brought out the worst in people. I watched as well as many people who were disgusted by the behaviorthe profanity being thrown back and forth along with threats of violence. Women clearly on vacation. Little did we know the manager was informed and heard enough, the manager came out respectful, and said ladies, please keep it down. The way she handled the situation so professionally. I was super impressed. Can we try to be respectful to each other. I now absolutely love this store. I normally go to different locations to avoid this type of problem. However, the location is convenient, and the location is amazing to shop. My shopping experience is epic, and it's about relaxation to good music, beautiful fragrances. Nice people. Thank you, to the General ManHer Laura read more

Staff opened fitting room curtain on me and kept it open and walked away while yelling "were closed". I had my headphones in and didn't hear her initially. Yeah maybe I lost track of time and didn't realize it's already 9 but that doesn't mean it's ok to open the curtain while I'm in my bra and walk away leaving the curtain open. Made me so uncomfortable. I know it's tough to work retail, but come on that's not ok. Idk who you are or what kind of day you had, but that's no way to treat another human just because you got mad. read more

Not trying to sound like a Karen but i Went today To buy a pair of black jeans and I needed to try them since I had lost weight recently and the associate told me the fitting room was closed . Mind you it was 1 before closing I would've understood if I would've walked in 20 minutes before closing. Had to get the manager involved to sort out this issue . Eventually the manager came in and she re opened the fitting room and myself and other people got to try the clothes they potentially wanted to buy . Employees definitely need retraining read more

If I can give NO stars I would. This place has HORRIBLE service. I came in just for a specific item, a brown leather backpack. Went to the front desk and some manager rudely responded, "I have a customer you can go over there and ask that guy" wasn't a friendly manner nor care hello one customer in line the store only had 3 ppl for peet sake. It would took 5 seconds to look at my pix on my phone. So, I walked over the fitting room, asked that sales person and of course a smart ass of answer also. I asked do you have this backpack she's like what's the code number, really?! What customer knows your company code numbers. It's a brown backpack and I'm showing you the item. Not really hard. Your just lazy. I don't know how this place is surviving especially downtown. This has got to be the worst store and definitely will never be returning here. I used to be General Manager and I would never tolerate this in any of my stores. No hi hello coming in and the laziness in this store shows in presentation of the store. Not sure why I even drove down to downtown and not just gone to Santa Monica or Century City closer to my house. read more

This Zara is hit or miss. The main issue is the employees gossiping and inconsistent customer service. Today for example they were closed 15 minutes before closing hours. Inconsistent business hours create a real inconvenience for loyal customers. This is especially bad during the holiday season. People drive long distances to go to this large location. Zara do better. read more

Numerous employees walked past us more than 5 times throughout our visit, didn't ask if we needed any help, no acknowledgment at all. We stood at the register for 10 minutes while a trainee sat there and told us someone would be with us in a few, nobody ever came, so she asked another employee who walked past us 3 times at the register and she finally came over to the register, then one of the guys who was at the main entrance when we first walked in comes up and takes over, we made our purchase, and left. Mind you the store was pretty much empty and there was no cleaning to do from what I could see, everyone was just walking around ignoring guests and on their phones as well. Disgusting service. Lucky for them we needed the clothes for a wedding, otherwise we would not have wasted our money here. read more

I normally don't like giving bad reviews, but there have been multiple occasions that have appalled me at this store. They truly don't deserve even a one star. I waited 30 minutes to pay for a pair of pants, there was one cashier doing returns and on cashier checking people out and both lines were extremely long. On my way out I tried to speak to the manager, how this guy was hired as a manager is beyond my comprehension, he was so rude and dismissive, I can totally see why his employees lack customer service manners as well. Needless to say, I will not be giving this store any more of my business, I like their clothes but the rudeness combined with the time is wasted wait I got In line is not worth it. This store has got to be the worst in customer service. The manager is in serious need of customer service skills and manners!!! read more

I always spend money with Zara! But this time at this location this customer service manager Vanessa didn't exchange what I bought couple weeks ago while the pants were too small for me and I couldn't even wear them, and I told them I need a bigger size! I think these people are racist, because the way she start finding problem with the pants not to exchange them while she knew I spent $400 in their shop. it's very bad that Zara highers employee that are racist. read more

Zara - Pants - Men's Clothing Near Me - Los Angeles, California

This review is for the Men's side of the Zara's on Figueroa. Every single time I come in this store they make you feel uncomfortable as a Black Man to shop. The cashiers look at the Black customers as if we are going to steal something when in fact we have lots of money and I noticed in here the love judging a book by it's cover and it's sickening. This needs to be addressed because the greet the White and other races but stare and follow the Black Customers. If you are African American stay away from here they don't want us in their store!!!!! read more

Super huge!!! This Zara has a separate entry and section for men and woman/Kids This location is huge and super clean and organized Workers were really friendly and helpful They do validate here And there's a lot of other little stores all around it read more

Zara - Men's Clothing Near Me - Los Angeles, California

NEVER SHOP HERE!!! I bought these black lace and satin shoes and never wore them and thought I got a bargain. I spent less than $20 for them and when I looked closely, both of the shoes were the right shoe in a size 37 and 38 and I never noticed they weren't matching pairs!!! Zara is not only UNETHICAL FOR SELLING THIS TO ME, but they lack any integrity to NOT sell two shoes of the same foot!! SHAME ON ZARA AND PLEASE DO NOT PATRONIZE THIS GARBAGE PLACE!!!! read more

Fairly nice location. There's like a men's 'store' and a women's 'store' locates right next door to each other. The women's side is pretty clean and the employees were doing great with up keeping the fitting room area. read more

There's no bad Zara in my eyes! Only con is the lack of backpacks & semi messy stock. Horrible parking too rn due to construction in this shopping plaza. read more

This is the worst customer service in any store I have been to. First, no greeting when you enter the store. Also, for such a long line, several people were just standing around chatting. I did not voice any type of concern/complaint, but I overheard the manager making rude comments about another customer and that was very unprofessional. This was my visit on June 6, 2021 at approximately 12:00 pm. read more

Wonderful staff, super clean and organized ( quite large ) as well store. Definitely nicer than the one in Newport Beach even. However finding the store from the parking structure is a maze lol so try to park on the street , which is much easier read more

Great clothing and choices I had no problem looking for things and if I did there where store employees there to help. read more

Avoid the men's store here. The clothes are shoddily made and the employees at this particular branch of Zara are consistently rude. Both my partner and I have had bad experiences shopping here. read more

Despite all the negative reviews about customer service, I have to say this is the cleanest most organized Zara store I've visited...and I've been to most stores in SoCal! This is how I deal with the issue of customer service, be self sufficient! Don't rely on them, have low expectations, and go when it's the least busy time of the day (when they open or when the lunch crowd have left). Oh, be sure to get all your shopping done in under 1 hour with time to VALIDATE then PAY $1. You have approximately 10 mins to get to your car, navigate the structure and be out the exit gate. Otherwise it's $2.50 (2hrs), $4 (3hrs) etc. Of all the Zara's I like this place cuz I always find something to buy. read more