I recently visited this office for a routine cleaning, which itself was fine, but the experience…read morethat followed left a much stronger impression--and not in a good way. After the exam, I was informed that I needed several cavities addressed. That part wasn't surprising. What was surprising was the financial process that followed. The conversation felt less like a healthcare discussion and more like sitting across from a finance manager at a car dealership--focused heavily on cost breakdowns and payment structure rather than care. The most concerning part: I was told I needed to pay a $100 deposit just to schedule the procedure. While I understand deposits in certain contexts, this felt out of place in a healthcare setting. Patients are already committing to treatment and cost--adding a pay-to-book requirement creates an unnecessary barrier and, frankly, erodes trust. Yes, the deposit is applied toward the final bill, but that doesn't change the principle. Patients shouldn't feel like they're paying for access to care. Healthcare--especially dentistry--relies on trust, transparency, and patient-first thinking. This experience leaned too far in the direction of financial policy over patient care. If you're exploring dental providers, I'd encourage you to ask upfront about payment practices and find an office whose approach aligns with your expectations. There are plenty of great providers out there who prioritize patient experience alongside clinical care. Unfortunately, this wasn't one of them.

STOP. READ THIS BEFORE BOOKING AN APPOINTMENT…read more TL;DR: Incompetent billing department turned a common $250 out-of-pocket procedure into a $1,000+ financial headache. They will lie to get you off the phone, then ghost you completely. Zero accountability or care for supporting patients financially through proper claim filing, even when you handle-hold them to what needs to be submitted to insurance. I'm writing this review to warn others about the incompetence I've experienced with this dental office's insurance handling. What should have been a straightforward scaling and root planing procedure in January 2025 has turned into a year-long ordeal that's now costing me an additional $800 out of pocket; money I shouldn't owe if they had done their job correctly or followed up when I did their work for them. The Timeline of Incompetence: January 2025: I had scaling and root planing done. Paid $248 out of pocket at the time of service. The office led me to believe this would be pre-authorized with my insurance. It wasn't. July 2025: My claim was denied by BCBS Dental due to insufficient documentation/justification from the dental office. Then the resubmission was also denied. According to BCBS, the office apparently just copy-pasted some generic justification on the resubmission without providing the actual clinical details required. I was not notified of either denial by the dental office. Here's what makes this inexcusable: This is a common procedure. The office literally wrote a blog post about it (https://www.leanderdental.com/blog/deep-cleaning/) and emailed their entire patient list promoting it in the middle of last year. I've even had this exact procedure done successfully with a previous dentist who had zero issues getting insurance to cover it. Yet somehow, this office couldn't figure out how to document it properly? The worst part? They never told me about any of this or my increased financial responsibility. August 2025: I only discovered the problem when I started receiving monthly statements for $791.86. When I called, Christina in the front office claimed they were "waiting on a decision for the resubmitted claim." So I called BCBS myself and learned the claim had already been denied a month earlier. I had to do their job for them. BCBS gave me detailed guidance on exactly what documentation was needed: pocket depths, bone loss measurements, crestal bone level greater than 2 mm apical to the CEJ, radiographic evidence, etc. I called the office back within an hour with these specific instructions. Christina assured me they would coordinate with my hygienist and resubmit with the proper clinical details. I was advised to ignore the statements for the time, as the claim would be re-submitted with greater supporting narrative / details. That never happened. The Final Insult: January 2026: Over ONE YEAR after my procedure, Zarika from the office finally called about my outstanding $700+ balance. She informed me they had resubmitted "as a courtesy" the one time and would not be submitting again. This directly contradicted Christina's promise. I explained the entire situation and referenced my previous conversation. Zarika said Christina would call me back within an hour. I never heard from them. I followed up with an email to the office, but never heard back by email either. The office will make promises to defuse an uncomfortable phone call, but won't do the work to actually follow up on the patient's requests/needs. They don't seem to care that a $250 out-of-pocket procedure becomes over $1000 out-of-pocket, despite the patient explaining to the billing department EXACTLY how to avoid that, per insurance. What This Means: Either this dentist performed dental work that wasn't medically necessary (unlikely), or - more probably - the front office/billing department is either too lazy or too inexperienced to file insurance claims correctly. This office failed at every single step: * No pre-authorization despite implying there would be for an expensive procedure * No proactive communication when the claim was denied (twice) * No proper follow-up / claim resubmission even when I communicated to them the exact documentation requirements * Conflicting information between staff members * Broken promises about callbacks * Zero accountability I'm now stuck with an $800 bill because they couldn't be bothered to document a routine procedure properly, communicate honestly about my claim status, or follow through on their promises. Thankfully, I proactively cancelled my other appointments with the office for ongoing dental procedures, pending a successful resolution to this issue, which didn't happen. So I saved myself additional headaches and high out-of-pocket costs. Find a dental office that actually knows how to handle insurance claims professionally and treats their patients with basic respect. If you've made it this far: Please give a Thanks reaction if you've had a similar experience.

i recently had my 4 front teeth cracked in an accident, and Dr Tay with Emily as assist saved me!…read more. He did 4 Bioclear treaments on my teeth and they are beautiful, natural looking and so comfortable. The procedure wasnt short for 4 teeth but Emily kept me very comfortable and Dr. Tay is always concerned for my comfort in the chair. I could not be happier with results or with the personal caring offered and highly recommend.

They only clean your teeth if you want their more invasive periodontal type of cleaning without…read morelistening to your full medical history and dental allergies. When refused their anesthetic required procedure they could not complete a normal cleaning even at my request. Do not bother going to them, unless you want to be strong, armed into something procedural that you do not agree to. This is not the dentist to go to if you'd like a normal cleaning. When I try to explain to him, the dentist that I had within the last year had a terrible allergic reaction to something in Crest 3-D toothpaste and that any chemical since then stings and it makes my mouth swell. He interrupted me and didn't listen and made zero eye contact, talking to me from behind me without being able to even see his face and introduce himself. I had no idea what this dentist even look like who was interrupting me when I was trying to give my dental history. I felt like this dental History was an important fact before prescribing anything to be put in my mouth. But no, this dentist who is extremely rude didn't introduce himself face-to-face did not make eye contact for a first time patient, just went into his procedural recitation of an invasive procedure involving chemicals, and analgesic, which I have also had allergic reactions too. In addition to him, the front desk girl was rude. When no, I did not have the paperwork filled out prior to my visit that's why I was there 15 minutes ahead of time. Sorry for the inconvenience of not having it filled out. But I had another emergency three days ago that this was not on my priority list. When I explained that emergency to her, she gruffly handed me an iPad to complete it without an empathetic. I'm so sorry for what you incurred three days ago that prevented you from filling out her paperwork. Empathy, care, listening, skills, body, language, eye contact, are not characteristics at this dental office. If you're looking for those type of characteristics look elsewhere.

A review of a dentist office?!! Who even does that?..... a person who has had the unfortunate…read moreexperience of lots of dental work, that's who! This place is AMAZING!! Honest, professional and caring. The staff is top notch, not sure how you even build a team of this caliber. So, if you need dental work from cleanings to implants this is the spot. They even honored my request for a gold crown and I love how it looks. Highly recommend Crystal Lake Dental!! Bravo team keep up the good work!!

I called the office asking if they offer Vivera retainers, they said yes. I paid for Vivera…read moreretainers but I was given another brand. I asked them to order the Vivera brand instead and they said ok. More than a month later, I called asking for an update. I didn't hear back from them so I stopped by the office in person. They claimed they left me a voicemail. They said they are not able to order this brand.

Such a warm and welcoming dental office. My whole family has always been treated with kindness,…read morepatience, and genuine care. Special shoutout to Dr. Hanson, Ms. Colleen, and Ms. Nancy for taking extra care with me and my fiancé and for making my young sons feel comfortable and heard during their visits. I especially appreciate that they are never pushy and always take such a gentle, understanding approach with them. We are very grateful for this office and highly recommend them!

The billing manager is the most disrespectful person I have ever encountered at a dental office and…read moreI have been to many due to dental issues. I had gotten work done last August at another Renken. I made an apt here since I now moved to Leander and was still in pain. I had gone to another dental office (not Renken) in April or May and was advised that I would need the crown replaced if the pain didn't subside and since it was done within the year timeframe to go back to the office I had gotten it done. I thought all Renkens were contracted together and was not told EACH IS SEPARATE until after the appointment. That isn't even the main reason I am upset. I am upset because the billing manager tried to insinuate it was odd I waited so long. First of all I wasn't asking for a refund so not sure what I would have to gain. I only wanted the work redone. Maybe some people like having dental work done again for fun but that isn't my idea of a good time. She needs to learn proper etiquette such as how to properly speak with customers and understand dental billing with insurance. Work is normally guaranteed for at least a year. The other staff was nice but I would caution going here since she unfortunately needs further training and coaching. I will be contacting the general manager here as well as leadership at Renken for her to get proper training. Lucky for me my job is to find people online that may not be listed so shouldn't be hard to get in touch with Dr. Renken himself even though he is in another state. It appears this is a known issue as well if you look at other reviews. Luckily I do not bunch all Renkens together and feel bad for the dentist and non billing staff because they were nice. True they should have stated they were all separate PRIOR TO THE APT as I would have never gone to this location. So I will be addressing that as well as it is very confusing.

Disappointing. Had quite a bit of dental work done with more needed but despite repeated reminders…read morefor follow-up appointment, there was never any interest form Dr. Hagen to complete the work. Not recommended.

Rated 5 stars for a reason. Dr. Hagen was extremely thorough in taking me through the steps on how…read moreto get my teeth health to the best it can be. She was so attentive and personable and showed she really cares about her patients. I don't feel like I've seen any doctors in the medical field in the last 10 years treat me like an actual person with real concerns and then that doctor actually listen and help me fix those concerns. Staff overall was very friendly and organized. Highly recommend.

Dr. Miller is full-time dentist there now. Some staff turnover when business first changed hands 5…read moreor so years ago and in the middle of COVID. I am much happier with them now. Dr. Miller brings new eyes and treatment plans. If you need something it is done same day if possible without reschedule. He doesn't recommend a whole lot extra you don't really need. Reasonable prices for great services. The staff there are so sweet. Office manager is very helpful working through insurance issues. All are professional.

Dr. Matthews and Jessie are awesome. Newer equipment makes it easy. The mouth guard suction combo…read moreis nice and made my work easier. The front desk staff are really nice and know you by your face.

New patient appointment. All of the staff from the receptionists to Dr. Hogge were awesome!!…read moreElizabeth, my dental assistant was so great!! She is very knowledgeable and explained all my dental needs. Dr. Hogge was straight to the point and instead of recommending an expensive procesure gave me an alternative option. They accepted both of my insurances; I've had trouble finding a dental office that accepts both my Fed. BCBS and Humana. I couldn't ask for better care!!

Great Dentist and Staff, very fair prices. Checked out a few other Dental Offices and although they…read morewere very nice people, their prices were outrageous! Dr Hogge is excellent! Won't go anywhere else.

Josh is not trustworthy! He will lead you to believe everything is ok and a year later you will…read moreget a huge bill. Got a flipper for my spouse and had to pay ywice because the 1st one did not fit right, then they blamed the patient for it.

Our entire family has been going for years and they're great…read more Dentists and clowns kind of freak me out but they ease my mind each time .

Super nice staff and the dentist took his time explaining everything to me.............read more

To begin, I'm terrified of the dentist after a terrible experience over a decade ago (not with Dr…read more Tucker.) . Dr. Tucker has shown nothing but grace, kindness and a willingness to work with my comfort level. I recently had to have significant and invasive restorative work. Dr. Tucker and his entire team made a really scary experience absolutely comfortable and accommodating. He and his entire team, especially Lacy, made what could have been a traumatic experience into something I felt well prepared to handle. I walked out today with a beautiful new smile. Life changing. They showed me the mirror, and I cried tears of joy. Thank you, Dr. Tucker and Lacy. But, a huge thank you to Lisa and Shannon are also in order. This office works from a heart of gold and a genuine desire to make patients comfortable and ultimately pleased with their results. Thank you all at Tucker Dentistry. You won't regret choosing him as your dentist.

Deceptive trade practices. Invoiced after previous invoices…read morehad a zero balance. No cooperation for recourse. Clearly greed instead of customer service. Money means more to these people than actual dentistry. Go somewhere else before you get a big fat bill months after the fact.

I am thrilled that I selected Creekview Dental for my dental care. Dr Shada is wonderful. The…read moreentire office from front desk, hygiene and dental assistant have been so professional and so friendly. Dr Shada takes her time and really listens to your concerns. I recently had my front teeth crowned and I think they look amazing so does my husband! I highly recommend Dr Shada and her entire office!