I greatly appreciate Dr. Nelson and his assistant for making my two root canal procedures…read moresurprisingly comfortable with minimal discomfort. Dr. Nelson is efficient and gentle. He is thorough, taking time to find some "hidden" canals on one of my teeth. His assistant was a soothing presence when it came to administering the lidocaine. I didn't have to wait long for my appointment. I highly recommend Dr. Nelson and staff.

Dr. Nelson is the BEST! He has a great bedside manner, he is thorough, tested me (unlike other…read moredoctors), he is so smart, he explained everything to me in a way that made sense. He didn't charge me for one of the x-rays. He gave me a pricing list that made sense. He gave me two prices, one if the root canal worked and one if the root canal didn't work. What doctor does that? I wish there were more doctors like him - it was the best experience I've ever had with a doctor, besides my childhood family doctor (whose name is also Dr. Nelson). Don't go to anyone else.

I went to Oakwood to see Dr. Lin after receiving a bad root canal and crown from another dentist. I…read morewas extremely nervous and honestly pretty upset because I had been dealing with pain and complications for almost a year. I'll even admit I walked in with a bit of an attitude -- I was frustrated, in pain, and had already spent a lot of money trying to fix the issue. From the moment I arrived, the Oakwood staff immediately put me at ease. Everyone was professional, kind, and incredibly accommodating. They were knowledgeable and took the time to really listen to my concerns. Dr. Lin performed a full exam and asked detailed questions about how the previous dentist had completed the procedure. We both came to the conclusion that the previous dentist likely didn't use a safety cover (rubber dam), which allowed an infection to develop under the tooth. What impressed me the most was how thorough Dr. Lin was. The practice has a 3D X-ray machine that my insurance didn't cover, but instead of retreating the tooth blindly, Dr. Lin offered to waive the fee so he could get a clear and accurate picture of the infection area before moving forward. On the day of the procedure, everything was on time and the treatment was done comfortably with no pain. As I walked out of the building, I told my husband I could already feel the pain starting to decrease. By the very next day I was partially eating on that side, and within four days the pain I had been dealing with for almost a year was completely gone. I am incredibly grateful and so thankful for the Oakwood team and Dr. Lin. If you're nervous about dental work or dealing with complications from another dentist, I highly recommend them.

The young lady at the front was an angel. She was helpful, kind and went out of her way for me…read more I saw Dr. Derek Lin who was ok. Not as warm and helpful. I had to ask a couple of times to get a better explanation and opinion. I wanted a referal to a clinic my family had refered to before used that was execellent. He said he was friends with someone else. When I questioned the friends part, he changed it to colleagues. Since he didn't do any thing but advise me, I can only speak to his demeanor. Having been in pain for a few days trying to find someone to help me, I needed some compassion and only got it at the front desk.

I recently visited this office for a routine cleaning, which itself was fine, but the experience…read morethat followed left a much stronger impression--and not in a good way. After the exam, I was informed that I needed several cavities addressed. That part wasn't surprising. What was surprising was the financial process that followed. The conversation felt less like a healthcare discussion and more like sitting across from a finance manager at a car dealership--focused heavily on cost breakdowns and payment structure rather than care. The most concerning part: I was told I needed to pay a $100 deposit just to schedule the procedure. While I understand deposits in certain contexts, this felt out of place in a healthcare setting. Patients are already committing to treatment and cost--adding a pay-to-book requirement creates an unnecessary barrier and, frankly, erodes trust. Yes, the deposit is applied toward the final bill, but that doesn't change the principle. Patients shouldn't feel like they're paying for access to care. Healthcare--especially dentistry--relies on trust, transparency, and patient-first thinking. This experience leaned too far in the direction of financial policy over patient care. If you're exploring dental providers, I'd encourage you to ask upfront about payment practices and find an office whose approach aligns with your expectations. There are plenty of great providers out there who prioritize patient experience alongside clinical care. Unfortunately, this wasn't one of them.

STOP. READ THIS BEFORE BOOKING AN APPOINTMENT…read more TL;DR: Incompetent billing department turned a common $250 out-of-pocket procedure into a $1,000+ financial headache. They will lie to get you off the phone, then ghost you completely. Zero accountability or care for supporting patients financially through proper claim filing, even when you handle-hold them to what needs to be submitted to insurance. I'm writing this review to warn others about the incompetence I've experienced with this dental office's insurance handling. What should have been a straightforward scaling and root planing procedure in January 2025 has turned into a year-long ordeal that's now costing me an additional $800 out of pocket; money I shouldn't owe if they had done their job correctly or followed up when I did their work for them. The Timeline of Incompetence: January 2025: I had scaling and root planing done. Paid $248 out of pocket at the time of service. The office led me to believe this would be pre-authorized with my insurance. It wasn't. July 2025: My claim was denied by BCBS Dental due to insufficient documentation/justification from the dental office. Then the resubmission was also denied. According to BCBS, the office apparently just copy-pasted some generic justification on the resubmission without providing the actual clinical details required. I was not notified of either denial by the dental office. Here's what makes this inexcusable: This is a common procedure. The office literally wrote a blog post about it (https://www.leanderdental.com/blog/deep-cleaning/) and emailed their entire patient list promoting it in the middle of last year. I've even had this exact procedure done successfully with a previous dentist who had zero issues getting insurance to cover it. Yet somehow, this office couldn't figure out how to document it properly? The worst part? They never told me about any of this or my increased financial responsibility. August 2025: I only discovered the problem when I started receiving monthly statements for $791.86. When I called, Christina in the front office claimed they were "waiting on a decision for the resubmitted claim." So I called BCBS myself and learned the claim had already been denied a month earlier. I had to do their job for them. BCBS gave me detailed guidance on exactly what documentation was needed: pocket depths, bone loss measurements, crestal bone level greater than 2 mm apical to the CEJ, radiographic evidence, etc. I called the office back within an hour with these specific instructions. Christina assured me they would coordinate with my hygienist and resubmit with the proper clinical details. I was advised to ignore the statements for the time, as the claim would be re-submitted with greater supporting narrative / details. That never happened. The Final Insult: January 2026: Over ONE YEAR after my procedure, Zarika from the office finally called about my outstanding $700+ balance. She informed me they had resubmitted "as a courtesy" the one time and would not be submitting again. This directly contradicted Christina's promise. I explained the entire situation and referenced my previous conversation. Zarika said Christina would call me back within an hour. I never heard from them. I followed up with an email to the office, but never heard back by email either. The office will make promises to defuse an uncomfortable phone call, but won't do the work to actually follow up on the patient's requests/needs. They don't seem to care that a $250 out-of-pocket procedure becomes over $1000 out-of-pocket, despite the patient explaining to the billing department EXACTLY how to avoid that, per insurance. What This Means: Either this dentist performed dental work that wasn't medically necessary (unlikely), or - more probably - the front office/billing department is either too lazy or too inexperienced to file insurance claims correctly. This office failed at every single step: * No pre-authorization despite implying there would be for an expensive procedure * No proactive communication when the claim was denied (twice) * No proper follow-up / claim resubmission even when I communicated to them the exact documentation requirements * Conflicting information between staff members * Broken promises about callbacks * Zero accountability I'm now stuck with an $800 bill because they couldn't be bothered to document a routine procedure properly, communicate honestly about my claim status, or follow through on their promises. Thankfully, I proactively cancelled my other appointments with the office for ongoing dental procedures, pending a successful resolution to this issue, which didn't happen. So I saved myself additional headaches and high out-of-pocket costs. Find a dental office that actually knows how to handle insurance claims professionally and treats their patients with basic respect. If you've made it this far: Please give a Thanks reaction if you've had a similar experience.

Dr. Miller is full-time dentist there now. Some staff turnover when business first changed hands 5…read moreor so years ago and in the middle of COVID. I am much happier with them now. Dr. Miller brings new eyes and treatment plans. If you need something it is done same day if possible without reschedule. He doesn't recommend a whole lot extra you don't really need. Reasonable prices for great services. The staff there are so sweet. Office manager is very helpful working through insurance issues. All are professional.

Dr. Matthews and Jessie are awesome. Newer equipment makes it easy. The mouth guard suction combo…read moreis nice and made my work easier. The front desk staff are really nice and know you by your face.

Update: I was contacted after posting a negative review (sad that that's sometimes the quickest way…read moreto get a business's attention). I was told that a check was mailed to me last week, so i am updating the # of stars to more closely reflect my satisfaction with the dental work done. I still don't understand how an overpayment from a claim submitted in January takes until the end of April to be mailed (and why I had to pay more in March despite the credit from the first claim), but it is what it is at this point.

Dr. Mcnary was absolutely amazing. I was scared and my anxiety was through the roof. I did not want…read moreto go through this process again since my first RCT was painful with another provider; but Dr. Mcnary and her assistant worked quickly and helped keep me calm. While working on my tooth she would periodically check on me to make sure I was good. I did not feel a thing she numbed me up so good the first try. She even checked on me a few days after my appt to make sure I was ok! What provider really does that. AMAZING. The front desk staff was also great. If I ever have to have work done again I am booking with her automatically.

I had to get a root canal retreated after it got reinfected (how does this happen? I have no idea)…read moreand my dentist referred me out to an endodontist for the procedure. I chose Lonestar Endodontics because they were in-network for my insurance, as well as the good reviews. Dr. Monts was friendly, professional, and QUICK! I had to go in three times: once for the 3D X-ray consultation, to make sure it was the right procedure to have done; once for the initial drill and medicine placement; and finally, to finish the procedure and seal up the tooth. The 3D X-ray was super cool. Technology these days, y'all... The procedure itself was painless, just a little tedious to have to have your jaw propped open for half an hour. The office staff run a tight ship -- I don't think I had to wait more than 15 minutes for my appointments, and that's because I got there early. And everyone is super friendly. Yeah, root canals are no fun, but I'd definitely recommend this practice to folks who need to get one done.

Two days after procedure and everything is fine. Good work by Dr Monts and Dalia. Thanksread more

Dr. Hagen is the BEST! My kids actually ask when they can go back and see her! (What kids ASK to…read morego to the dentist?!) Dr. Hagen and her amazing staff put my kids at ease and she is totally worth the drive for us from Central Austin. Note: my 5 year old has sensory issues, and Dr. Hagen has really gone the extra mile to accommodate and help him feel at ease during his appointments. I cannot stress enough how this has helped our family!

Disappointing. Had quite a bit of dental work done with more needed but despite repeated reminders…read morefor follow-up appointment, there was never any interest form Dr. Hagen to complete the work. Not recommended.

Let's be honest, getting a root canal usually ranks near the bottom of anyone's list of fun and…read moreexciting life adventures. That said, I just had my second one performed by Dr. Bradford, and both procedures were smooth, with minimal discomfort and absolutely no pain. Dr. Bradford is professional, thoughtful, and exceptionally skilled at what he does. Hopefully, I won't ever need to see him again (lol), but if I ever do require additional endodontic work, he'll be my first call.

Everything went as promised. I believe entire process was about 90 minutes…read more It was explained in a professional and easy to understand manner. Was made to feel as comfortable as possible. Entire staff is super friendly and helpful. If you need a root canal this is the place!

I had severe dental anxiety that kept me from getting professional dental care for many years. I…read morefinally decided to face my fear and, after seeing the positive reviews, booked with Dr. Cua. As a new patient, they were able to get me in pretty quickly. Once there, all staff, including Dr. Cua, were very pleasant and put me at ease. They explained everything clearly and didn't try to get me to have any unnecessary work done. The TVs above the dental chair and headphones really helped me not focus on the work being done, none of which caused much discomfort. After a few visits, during which I got a deep cleaning, crown (that I'd put off getting for years), and a few fillings, I feel so much better. I'm no longer afraid of getting regular dental maintenance and plan to keep going to Perch Dental for the long term.

I have been going to Perch Denistry for a year now. My dentist Dr. Denise Cua is an outstanding…read moredentist. She really cares about you as a patient. For example, last year I had a Crown inserted and after i had some pain. I went back and she had to even my bite out and the pain left. She didn't charge me for the follow-up plus scheduled another follow-up in case it didn't alleviate the problem. The staff are very nice and considerate to your apprehensiveness to visit a dentist. They offer you bottled water or coffee as you enter. They also greet you with the name you wish to be called. They also work with your insurance provider the best they can and go over costs before starting. I sort of hate the xray part when they put the shield in your mouth. But Beto the xray tech goes slow and tries to allieviate your uncomfortableness. The hygentists that work with Dr. Cua are friendly and are caring. Helping you setup the TV to watch and listen to while they work away. Also giving you a pillow and leg rest if you want. They work well with Dr. Cua as scrapes off the plaque and calcium build-up. Keeping your mouth rinsed and clean. They then polish after Dr. Cua finishes. Although I don't love visiting the dentist. I do love my experience at Perch Dentistry with Dr. Cua and her staff. By the way I had no cavities on this visit and my gums are looking much healthier! So if you haven't seen a dentist in awhile give Perch a call and start the process of having a cleaner and healthier mouth!

Root canal 5/30/2025. Dr Chester and her assistant were outstanding in every respect! Jennifer in…read morethe front office was also outstanding. Highly recommend Dr Chester's endodontics practice for those in need of or desiring a root canal.

Dr Chester and her entire staff, Omar, Jessi and Jennifer are wonderful! She has a special way of…read morespeaking that calms, comforts and puts you at ease during your procedure. You can tell she really cares about minimizing your pain and her prices were much more reasonable than other Endodontic Dentists in the area. She personally calls the next day to make sure you're okay. I can't recommend her enough. Dr Chester, you are amazing! Thank you so much, I will definitely tell all of my friends and family about you.