When this car wash opened last summer, it advertised a free car wash promotion, which drew me in. Upon arrival, I was told I could either receive a free wash that day or pay $10 for unlimited washes for approximately one week. I agreed to the $10 short-term option only. I was then asked whether I wanted to enroll in an ongoing unlimited monthly plan, which I explicitly declined. After that initial week, I did not return or use their services again. I recently discovered that I have nevertheless been charged $35 per month for the past six months. I brought this to management's attention and requested a refund. They refused, asserting that I authorized a subscription, despite their own records confirming that I have not used the service since the initial promotional period. These charges were unauthorized, and I am concerned that other customers may be experiencing similar billing practices without their knowledge. read more

Took their top tier plan and have to dry off practically my entire car after going thru. Was told this was normal. Cancelled the service. If I have to dry off my own car I'll opt for a better plan somewhere else. read more

great service, with no wait times and convenient location! The price wasn't the worst either.

Came here on a Saturday afternoon and the place is very busy. We decided to purchase the $30 a month unlimited service. The website is easy to use and you can cancel at any time. Nice supply of towels, window cleaner, odor reducer, and interior cleaner. Vacuums are pretty strong and there is a nice mat washing station as well. read more

Heroes Car Wash - Car Wash Near Me - Cary, North Carolina

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This location has high quality facilities and the staff definitely have a hustle and you can tell they're selective about who they hire (in a good way). I've been coming to this location for about a year. Unfortunately, this business seems to be the latest casualty of the hordes of people moving here and flooding the area. Finding a vacuum station after your wash on the weekends is getting harder and harder. The attention paid to pre-rinsing the windows by the tunnel attendant seems like it's dwindling a bit, because there's just SO many cars they have to get to. Also, they're now raising prices. I have been bringing up how it's getting more and more crowded to each of the gate attendants and warning them that they need to start increasing rates for new members to control volume and preserve the experience. To charge the original members that helped build the business feels a bit like a slap in the face to those of us that have been here with them since they opened their doors at this location. If you work M-F and plan on being able to find a car detailing stall after you wash so you can vacuum and clean your vehicle's interior, just do yourself a favor and plan on taking some PTO to come get your car washed during the week, because it ain't happening on a weekend. read more

Heroes Car Wash - We were provided with adequate advanced notice of these changes, but they could have used pricing as a tool to control customer volume. - Car Wash Near Me - Cary, North Carolina

great customer service Having an account makes so much sense. Much cheaper. Good but quick quality wash all the time.

Heroes prices have increased. They advise you that you can get the basic car wash ($20) unlimited for the same price, but they do not let you know that after the first month, it increases to $35. Depending on how often you get your car washed, that may or may not be a good deal. They briefly hose off your front bumper/hood area only, so the rear bumper/trunk area does not get clean. I like the fact that this car wash includes tire shine, but I wish my car got entirely clean when driving through. Also, towels are not always available. read more

I love coming to this car wash with my son! Worth every penny and fun! Self service vacuum, with cleaners and pressure spray for crannies. Offers membership too! read more

I pulled in for a car wash and was refused because they would not accept my cash. Said they only accept credit cards, and sent me packing. This is the dumbest policy I have ever seen and insures they will never have me as a customer! read more

They do a quick squirting on exterior hood you do the drive through, car still wet after blower, a squirt on tires that miss's spots no dry off, no , windows cleaned and no vacuuming wheels still dirty. I came home and finished cleaning the car for the spots they missed read more

Employees were amazing! They scrubbed off everything on the outside really well. Honestly, the price you pay is worth more than what you get! read more

WARNING - I have visited this location for more than 8 years. It has changed ownership and I was scammed into being charged for a monthly membership. I purchased a $10 car wash, and then I was subsequently charged $35 monthly, that I did not approve or authorize. I spoke to the owner in person and she said she wouldn't refund the charges - that it was a membership. I dislike thieves or scammers, so I cannot recommend this car wash to anyone. I've filed a dispute claim with my credit card, and anyone else that has been scammed should do the same. read more

I recently visited for a full service wash utilizing my membership but I was not pleased with the results. Thinking it was residue following the ice storm, I brought it the attention of Oso, one of the employees. After examining my areas of concern, he motioned to B, the site manager to join us. B quickly grabbed a towel and one of the complimentary spray bottles explaining every surface it can be used on while first applying it to a very small test area on the hood. He then sprayed it all over the hood and he and Oso got to it. We stood there watching them. The precision and concentration was amazing! When they learned that it was also on the trunk, they went ahead and took care of that area as well. B asked Oso to retrieve a detailing product from inside and although my brother offered to help, they were not having it. My car looked as if it had been fully detailed all over and even after a couple of rainy days and a leaf blowing crew that didn't properly clear their debris from affected cars, I am so grateful for B and Orso and this is one of many reasons I continue to return to Heroes Car Wash in Cary. Thank you guys for your epitome of professionalism. See you soon. read more

They jacked all their prices up. Now the least expensive wash is $20. They try to scam you into their monthly membership plan which is $30 and they justify it by comparing it to their overpriced $20 wash. They sprayed tire shine all over my chrome running boards and paint and now it won't come off. Don't bother going here. There are plenty of other lower priced and better options available. read more

Hands down the best car wash in Cary! Every employee is always friendly and very helpful. The wash always leaves my car spotless, and the vacuum stations have everything I need to clean the inside from my slobbery pup. An added bonus? They play great music! :) read more

After a long awaited rebranding and refreshing, the car wash in Crescent Commons is now open and it was well worth the wait. I've been several times now and can't say enough good things about this location. If you remember how awful the Car Wash Lodge had gotten, you will find this a breath of fresh air. The staff is so friendly and helpful. The wash itself does a really good job, but my favorite part is that each vacuum station has it's own clean towels and cleaning solutions so you don't have to walk all over the place looking for them. They also have a free mat wash. I really, really like this place!!! read more

As others have stated, friendly staff, and the machines do a pretty good job cleaning the exterior, the issue is the pricing for the service that is provided. Unlimited went from about $25 up to $35 a month which is ridiculous and totally not worth it, especially since you have to clean and vacuum the interior yourself. Coming from NJ I used to get a full service exterior and interior monthly membership at a local car wash for $45 (cleaned, vacuumed, towel dried, etc by staff) read more

I joined their monthly program around 8 months ago. Introductory rate was $15 per month for 3 months. After that it went up to $23.95 per month. It was at that rate for about 4 months and suddenly I look at my credit card bill and the charge is now $35 per month. I reached out to them and they said my rate was an introductory special but that had stopped months before. They then said it had been posted for 45 days that the prices were going up but I never saw anything posted anywhere and got no notice from them. I like their facility and would go back but before I do so I would like a more honest explanation. Tidal Wave which is not that far away is $23.97 per month for unlimited. read more

Generally, everything is fine except when you go through, they put wax on your tires and a splatter all over your freshly cleaned car not good at all very frustrating. I won't go back and can't honestly give a good review, especially for the price they charge. read more

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Amazing service , the suction of the vacuum is amazing, left my car soo cleann! Definitely recommend!

Figured I'll try this new location that was a pervious old school car wash. And let me say that this is totally automated even the tire shine. Also this is a longer car wash than the other ones, so I feel like the car is really cleaned. Don't forget to hit up the complementary cleaners to your right after you exit the wash. It's even an air sprayer for those crumbs that's in the nooks and crannies. Of course it rained right after I finished but that gives me a reason to come back! read more

Heroes Car Wash - Tire shine - Car Wash Near Me - Cary, North Carolina

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What are you guys waiting for if you haven't checked this place out? If you live in the area you know finding a decent car wash can be difficult. The automated car wash comes with 80s disco lights :) . They have a mat cleaning station, vacuum, and also 3 different types of cleaning products for your car. The staffs were friendly and everything was straightforward. I wish they cleaned the inside of the car, but I will take this over the other places. read more

Finally an automated car wash in Cary! Drove by and saw that it was open for business and pulled in to try them out. It's called "Heroes" Car Wash in the old location of Rocket Car Wash on NW Maynard across the street from the Trek Bicycle shop. We pulled in and we were met by a friendly employee ready to assist us with our car wash choice (which is pretty standard) which they offered 3 different tiers of washes. As we pulled through the tunnel, my wife and I noticed that the whole wash and dry process was purposefully a little slower in an effort to be thorough and make sure the customer is getting their money's worth. Once we parked at the vacuum station, which was nicely arranged with plenty of clean microfiber towels, glass cleaner, air freshener and interior cleaner to use, we were approached by an employee who began wiping down our back window. I was surprised that they did that and asked him if they normally do that for customers and his response was that they do this because sometimes the dryers don't always get the back window completely dry and it also gives them a chance to engage with customers, which is not normal but we certainly appreciated and saw the value in that. As of May 11, 2023 they currently have the old signs up but I was informed that they are waiting for the Town of Cary to give them approval to remove the sign and install their own sign. We have tried many car washes and this place is different in at least 3 ways; 1. We felt like the employees were engaging from start to finish. 2. The speed of the wash process was slower which meant a better and more thorough wash. 3. The vacuum stands fully stocked with fresh towels and the complimentary car care products. We have lived in Cary for about 2.5 years and have always gone to Apex for a wash, which was about a 20 minute drive but now that Heroes is close by, we will certainly be coming here more often. read more

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My first time here this week and boy am I kicking myself for not trying this sooner. An exceptional wash and the jet dry makes it look like it was wiped down. Oh, and the tires. The machine somehow scrubs the tires and makes them look like I've sprayed them with some kind of cleaner. I immediately brought my other cars over for a wash. I also like the check-in process, order the service you want from the kiosk while staying in your car. In fact, you stay in your car through the entire process which was nice. I was there early on a Saturday morning and was in/out in 10 mins. read more

Everything was super professional, fast, well done! Towels, three different cleaning materials, PLUS vacuuming is all FREE for one price. LOVE this place! read more

This is an excellent business! Very professional service! Kind employees! I highly recommend this car washing service.

I'm in a wheelchair and had gotten mud on the tires and I went to find a car wash to clean the mud off as we was saying at a nice hotel and didn't want to track mud inside and so we pulled a location up and this one came up and so we drove there and so we was met by what we believe was the owner and he went above and beyond and brought me to were the sprayer was and he prayed all the mud off himself and was top notch service!! read more

Excellent car wash. Well organized and well stocked with everything needed for finishing touches... windex, rags, etc.

Outstanding car wash spot! From Cali to the east coast it's one of the best I've seen! Staff is top notch! Jason W. read more

This place is very disingenuous . Yes the facility is very nice, and the staff is friendly (if not way too friendly), but when you first show up they offer a free upgrade on your single car wash where you can have unlimited washes for the next few months at the same price as the one wash. What they don't tell you is that they are going to then charge you every single month starting the next month for this service and that cancellation is nearly impossible to figure out. I had to goto my credit card company to put an end to it. Perhaps their fine print says something else, but from what the employee told me, and my understanding of what I was reading on the screen, this was not what I was getting into. No answer when I called the phone. Horrible experience. read more

Great place to clean out the car. Solid value at $20 for the car wash I got. They even have towels and sprays to do the touch ups. Emerson was super helpful. read more

The staff is very nice and very helpful. And have high quality car wash services. Loved it

Always willing to help . Excellent wash and wax in fact friends think i have a new car it looks great. Worth every Staff are always kind and helpful read more

heroes car wash is the best by far. ive subscribed to multiple different ones in the past. this one is the best, by a country mile. also the employee emerson is very helpful anytime I'm there!! read more

Far superior amenities and service than competing businesses in the area. Thanks for being so attentive and thorough! Definitely will be back. read more

meant to write this a while ago but a month ago they helped me get paint off of my car and were super helpful in making sure it did no damage to my car. they were super friendly and my car was spotless afterward! 10/10 would recommend read more