There are a lot of poor reviews about Hero's plumbing, but my experience was good . While the person that contacted me wasn't overall friendly, the information she gave was accurate. My tech was Eli, he was very friendly, knowledgeable, and did the job. He also gave me some pointers on using the garbage disposal correctly ( learn something new everyday). No complaints from me. Btw: I have used them in the past, with no issues. read more

Very quick to respond to my kitchen sink issue. JR was the service tech. He was very knowledgeable and professional.

This is an update to my previous review and if I could give them -1000 I would. After waiting 2 weeks for the part to come in because they needed my approval but never returned my calls, Hero's Plumbing installed a new hot water heater Jan. 6, 2026. One week later to the day, the brand-new hot water heater stopped working. They sent a technician out the next day to look at it. He said there were defective parts on the new hot water heater and he would have the parts sent next day air from the manufacturer directly to my house and that the parts were in stock. Additionally, he said to call his office when the parts were delivered and they would send him back to my home to complete the repair. It took over 2 weeks for the replacement parts to arrive. Mary at Hero's Plumbing called me a liar and said the technician did not tell me the parts would be sent next day air, but she is the liar because the technician told my son before I got home and then once I got home, he told me the same thing. Fast forward to Jan. 23, 2026 when the parts finally arrived and I called Hero's Plumbing so that the technician could come replace the defective parts and Mary answered the phone "hello?" and I said is this Hero's Plumbing and she responded oh, yes it is, so I went on to tell her the parts came in etc..., she said ok I'll have to tech call you to schedule. The tech never called and that was Friday, so Monday I called Mary again and this time she told me I had to call the warranty company, AHS, to schedule the repair. At this point I lost my mind and questioned why she didn't tell me this when I called Friday and how can she in good faith expect someone to just go without hot water for over 2 weeks after getting a brand new hot water heater installed. Mary told me it wasn't her problem and not her fault, well Mary it's not my fault either but your company installed a defective hot water heater and I need the parts installed today. She was rude and uninterested in my problem so I hung up on her, called AHS and was informed that AHS would send a different plumbing company because Mary said I was rude! Ha! I know the only customer's Hero's Plumbing gets are because of AHS so I questioned why they would hire such a horrible company as AHS to service their customers and that Hero's Plumbing is the absolute worst company I have ever dealt with. The representative at AHS tried to assure me that AHS cares and that she was very sorry for what I've been through but the fact that they still employ Hero's Plumbing is absurd. read more

They are extremely rude, have zero customer service. The "owner argued with me and wanted me to do work for him after I paid them for services the did not do to my satisfaction. They are NOT ethical, honest or have integrity. Will definitely never use them again!! read more

Heros Plumbing Service - This was after they "fixed" the clogged drain. Still clogged, they only give 3 day guarantee - Plumbing Near Me - Bakersfield, California

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We recently utilized Heros Plumbing Service through our home warranty provider, American Home Shield. Our garbage disposal was leaking, and a quick Google search identified that the seal was the likely culprit and replacement the only option. I scouted garbage disposal costs; they all seemed to run $130-ish. So our $75 service fee was worth the call. We submitted the paperwork Friday afternoon. By Monday morning at 9am, we received a call from Heros to schedule our appointment. Unfortunately, I saw the voicemail after 4pm, and they had already closed. But they called right back at 8:30am From there, we had an appointment set up for the same day. I was impressed with their ability to make it out on the same day! And also impressed that Jack, our repair person, gave us a heads-up call when he was on his way. Jack was professional, tidy, and loved our dogs. We're talking on his knees, giving pets, and getting to know them. It was much appreciated. Jack quickly diagnosed the issue and happened to have a replacement in his truck. He was in and out in less than 45 minutes. During this time, he showed me some tips and tricks to prolong the life of our new disposal. Some service providers get a bad rap because of home warranty policies. Read your policy thoroughly, document your problems, and provide plenty of information when you submit a claim. But above all, be patient. We were lucky to have a same-day service appointment but have had to wait upwards of 3 months for other claim repairs (not through Heros and not plumbing related). I highly recommend Heros and Jack for your plumbing needs. read more

DO not use this company for your plumbing needs. They are noncompliant about helping individuals. We have been without hot water almost 2 weeks, they have our part and new Hot water heater, but are wanting to schedule us out for another week. Receptionist is very rude. No help is offered. on the day that they came to inspect, they were supposed to be at the home 3-6, didn't show up until after 7:30pm with no call saying they were running late. The Tech was only there 10 minutes. Office was slow to input request to AHS warranty. read more

Today Jack repaired a water pipe in my attic. After reading many bad Yelp reviews for Heros plumbing, I was surprised to get excellent service from Jack. He was friendly, professional, fast and knew what he was doing. I couldn't have asked for any more from his visit. read more

Terrible! There were sent by my home warranty for a leak. My sprayer was leaking. They would not just fix my sprayer. They wanted to put in an whole new faucet for 420.00 plus my service fee. I called them back and ask them to PLEASE just fix the leak in the sprayer for the service fee from the Home Warranty and they wouldn't. They owner that I spoke with was very defensive when I called her on it and knew that she was wrong but would not help me. These folks are thieves! read more

These people do less than adequate work. The guy was Rude as F&@;, and tried bullying me. I know my property, I had just left on vacation so I called a friend to take a look at my igniter. It turned out to be something different so I had to contact my homeowners insurance, so I got stuck with shotty work. read more

Heros Plumbing Service - A HUGE MESS! Fix yo sh&@. That's all!! All I wanted was the plate put back appropriately. - Plumbing Near Me - Bakersfield, California

Our tankless water heater went out. We called ahs the warranty company and filed a claim. They immediately reached out to heroes plumbing who has come out before. They scheduled and appointment and Jack came out and said it needs to be replaced. After 18 days with no hot water and fighting with the warranty company with Jack's help he finally came out this morning and installed a new one. A big shout out to Jack and all the employees at Heroes plumbing for their hard work and putting up with me. Thank you read more

Good people Reliable They go the extra mile Number one on my call list Every time!!!!! read more

This company does not emphasize professionalism in their workers. Jack came out on behalf of AHS and became an instant headache to deal with. Prior to them coming out you are able to switch your assigned sub contractor if they have not yet arrived. Call AHS and have someone else come out. This company gives trade workers a bad reputation. If you are here researching the company you are one step ahead of me. This was my first AHS service request that made our situation worse. Thankfully they had someone else come out and everything is working perfect. read more

This place sucks vary dishonest people charges for things they don't do and has you pay for a city permit and doesn't Evan have it on the job site or Evan requested a permit when the before the job started read more

This was a horrible experience. We had to use Heros because they were the contracted plumber through American Home Shield. We put in the work request on Wednesday night. The first issue we came across was that they weren't going to be able to come and look at the leak until Saturday. Meanwhile, I either have to have the water off to my house or allow it to keep leaking and damaging my wall. Despite the fact that this was an emergency leak, Mary wasn't helpful at all with scheduling and just kept telling me they were booked, unless AHS expedited our work order. Eventually, I got lucky and Mary called to tell me there was a cancellation for Thursday evening. When he arrived, the plumber barely looked for the leak in our crawl space, when he "saw" it, he said that he couldn't get to it ("because other pipes are in the way"). Next, he told us that WE would have to cut a hole in our wall or our floor. This is the report he sent to AHS, who then promptly said they wouldn't cover the cost of creating an access point. He went home, without fixing anything, because AHS would have to authorize the work. We were left to wait until Friday. I won't argue the reasons why I believe AHS should have covered such a cost, if the plumber said it was required. This isn't a review of AHS. It is, however, a review of this plumbing service and they gave an AWFUL assessment of the situation. When we contacted our own plumber (from Bakersfield Plumbing) to assess the problem, he was able to locate the leak, identify that it was the line running to our refrigerator, and quickly found that the line could be accessed underneath our kitchen sink. Absolutely NO HOLES were required to fix the problem, and he had it done within 2 hours from the time I called them. Heros Plumbing and AHS would have had two teachers, with no home repair expertise, take a saw to our home rather than do the work they're paid to do. Perhaps Heros offers better service to clients that call on their own, rather than the clients they have to serve via AHS. But if that's true, there's little integrity to a business like that. read more

Thank you so much for fixing my leak. Jack and Chris were fantastic. They diagnosed and fixed it fast and explained everything to me. Will definitely use again. read more

Our water heater was leaking and this is who our American Home shield sent out. My husband put in the order Saturday and they came out Monday (even though it was Labor Day) and looked at everything. Apparently our old water heater was 24 years old and not permitted so the warranty covered a new water heater but we still had to pay $500 out of pocket getting everything taken care of. Better than worrying about it later. The guy did a good job and we were happy with the work? I'll update later if any issues. read more

Heros Plumbing Service - Water heater - Plumbing Near Me - Bakersfield, California

These guys were great. It took less than 24 hours from the time I called AHS to the time they were at my doorstep. They were efficient, knowledgeable, and fast. They figured out what my problems were and fixed them immediately. I would definitely recommend them! Note: This review is for the Heroes Plumbing at 9530 Hageman Rd in Bakersfield. read more

Absolutely have had the best service and experience with Hero's! Brent has been the man that has come out all 3x. He is extremely kind, thorough, and is very competent in assessing the issue! There was another technician 2 of the times, I can not recall his name, but he is wonderful too! read more

Wish I could give it a minus 100. Worse experience with a contractor ever. Either the technician that was sent out didn't have a clue, was very lazy or unethical. Non the less they left us without running water and didn't care. The technician was here for less that 5 minutes on a emergency call out and wrote a extreme false truth. There was water damage over a period of time....I'm sure he didn't see that because he never looked. We plan reporting to the state, BBB, city and more for the way my minor son was bullied into signing a form. I have never been so shocked in a handling of a situation you a company. read more

You came to my house on April 18th 2022 on behalf of AHS contact to check out our non-working water heater. You charged 75$ for the service call to adjust the thermostat and a week later (I had already tried that) we still have no hot water. Consequently I had to buy a new hot water heater an installation costing me $2401.00 out of my retirement funds. And fou call yourself heroes-I don't think so. read more

Hero's is what our home warranty recommended and they are the worst. 1) we had to shut our water off and couldn't get them to come out for a couple days so we had to go to a hotel. 2) I would not recommend them. We filed a claim for home warranty, they came out a found a leak. He repaired that leak but reported that it's possible there was another leak because of how saturated the insulation was up there and to call back if it leaks when the water comes back on. Side note: I feel like the plumber should I turned The water back on and check for himself but he didn't. So anyways, Sure enough, we turned the water back on later in the evening (we came back from our hotel) and there was another leak. We had to shut the water off and go back to our hotel. We called them the next day and said the leak was still there. They came back out (again after waiting several days) and found the other leak. Then the guy proceeds to say that he will not fix the leak because it's a separate leak. I tried to explain to him that this is the same service call from the home warranty because he didn't fix it right the first time. Also try to explain to him he was the one that said there was potentially another leak but couldn't find it. And all he could say was to file another claim or to submit work to dispute his findings. The worker did say he would call his boss and ask and apparently The Boss was the one that refused him to fix the leak. 3) also, every single time I called the office and spoke to one lady or maybe there's a couple different ladies not quite sure but every single time they were completely rude. I was trying to ask questions and she disregarded my questions. The only thing nice they did was give me a 15 minute call to let me know the plumber was on the way. TERRIBLE and I do not recommend. read more

I had an issue with my kitchen sink backing up. I took everything underneath out to make sure nothing was clogged first, then ran a 6' snake. Still Nothing. I contacted my home warranty company and Heros Plumbing was assigned. I was skeptical of this company after reading all the negative reviews on Yelp. I made a non-emergency appointment and got scheduled a few days later. No big deal. They usually give you a 30-minute heads-up. When I got the call, the tech was there in less than 5 minutes. Communication was good from the office. The tech ran his powered 25' snake down the pipes. I am thinking it took approximately 15' to unclog the drain. It took him a total of 30 Minutes from the initial greeting till he was done with the job. My home insurance covered the whole bill besides my copay. The tech was very friendly and answered all my questions. And just an FYI, do not put grease down the sink or wash your pet's hair in the tubs or sinks as it can clog very easily. Lol read more

Chris came out installed my new water heater and it is so professionally installed. It only took 2.5 hrs to remove the old and completely install the new. read more

Absolutely horrible service through Heros Plumbing and home warranty AHS. Plumber sent through Heros plumbing was not knowledgeable about pipe leaks and didn't look like he wanted to do anything or look into the leak. I had to coerce him about where to look and what to do because Ive had several pipe leaks before. Plumber JR was so reluctant to do anything and finally said that I should get a second opinion and he left. I asked him to speak with his manager and he said he/she was out of town. Left a message at the business and they called me back only to say that she (assuming the manager) said she could not address my issue at the time because her husband has cancer. Well, sorry about the cancer, but you have a business and customers who also have loved ones who need a service that you say you can supply. Collecting money from AHS for a service not rendered is theft in my opinion. Manager basically hung up on me. Not professional and I highly do not recommend. read more

Just moved into home and washer waterlines we're so full of Bakersfield hard water crud that washer wouldn't even fill. They came out and died issue quickly. read more

Garbage company. If you want excuses as to why they can't do their job, call Hero's plumbing. They'll give you excuses all day long.

03/01/2022 I contacted American Home Shield on 02/14/2022 and was contacted by Hero's Plumbing in Bakersfield, CA and scheduled for the soonest available of 02/18/2022. The technician went out, removed the part and left the tenants without kitchen sink water access while the part was ordered. During the visit, the technician turned on and off the main water line causing a leak in my front yard (may have been done too fast)! I contacted American Home Shield and Hero's plumbing urgently and I never received a return call from Hero's plumbing regarding the main water line leak. It is 03/01/2022 and the part has not been received and no follow up call was made to me since the 18th. My tenants, of course, are upset due to the lack of empathy of the technician. After speaking with Dawn at Hero's office, I agree with the lack of empathy and would like to add had an unpleasant experience as I was "hung up on" rudely. I attempted several times to call back only to be greeted by voicemail. read more

Mario was our technician. We used our American Home Shield warranty for a toilet that wouldn't stop running, and our toilet is built under a counter that prevented me from making any repairs. Mario found a way to use tools and get the problem fixed, and was nice enough to check every other faucet and shower and toilet in the house. Everything was good. Mario was phenomenal. A great first home warranty experience as well. read more

SH sent this company to my home for a second opinion from another company that came and did work in my home and they did worse than the first people Brent came to my home and was very rude and did not fix the problem and asking for more money all this company wants his money but they don't want to fix the problem do not use this company what so ever unless u want to get screwed like I hv .. read more

I'd give zero stars if I could. Home warranty sent these guys out and they wouldnt even look at our leaky pipe until WE went under the house and made sure it was completely dry and tarped under there. Well it's not going to be completely dry because WE HAVE A LEAKY PIPE. They then went out to tell us we have stagnant water and to contact another company to clean it out. That company came out and said they dont know why they would say that and that there's nothing wrong with the water. Just that it was a little moist from the leaky pipe. Currently trying to request a company who doesnt expect us to do all of the work for them. read more

So I was totally worried about this call through my warranty service AHS. You really don't have options, it's not like pick company a, b, or c. It's you get who you get. After reading reviews I knew that I needed to form my own opinion. Mario showed up and was very friendly, quick, and honest. I did have an issue and had to talk to the owner George who isn't the friendliest but I get he's busy and being nicey nice isn't a priority. Best advice from them, just make sure you're clear on what you need done and make sure there aren't any discrepancies or missed items when you place the request through the warranty company. Best advice to them is that not all customers are jerks or understand the process, please be a little patient with us laywomen and I guess some laymen. Mario was really knowledgeable and had very organized tools, which is usually not the case for most technicians. Made me feel like he had pride for himself and his work. I am waiting for parts for some of the stuff and the other issue was fixed quickly. After this experience, I'd choose and trust Mario at Heros Plumbing even if it wasn't a forced option. He wasn't sketchy or lazy and I feel safe enough to leave someone else home when he returns to finish... which is a lot for me because I am usually the one that needs to approve work or is usually a hard person to please. read more

BIG ZERO FOR HERO'S PLUMBING. Not only did this company damage my personal property and tell me to deal with it. They left my home in a flooded disaster and now major mold issue. LAWSUIT TIME ! Fixed nothing, left me and my family in a flooded house and no water (expect what was floating on the carpet) and said "CALL ON MONDAY AND SEE IF CAN COME BACK OUT" Called office, same attitude. Do not pick this company to do anything in your home unless you want overcharged, ripped off, horrible service and you like your personal property damaged. BEWARE STAY AWAY !! read more

Don't ever use Yelp to review a business that only shows reviews from non-customers. We just had our toilet fixed by JR Amaya. I could've done the work myself, but I would've used the wrong parts. JR showed me why the toilet was leaking. It had the wrong parts installed. This was an easy job, but I didn't have to do it. The work was done promptly, correctly, and all under my home warranty service. Ask JR to be the guy who comes to your house. Your plumbing problems will be solved. THANKS! read more

So frustrating! If you touch ANYTHING at ALL (even if you're just looking at it to see if you really do need a plumber) then you can forget about it with these guys. Such and absolute WASTE of time and now they are trying to bill $100 for doing nothing. Thanks a bunch, American Home Shield for someone out who won't do anything. I waited a week for someone to come out just to tell me he won't touch it. Garbage. read more

Heros's Plumbing Service, was sent to our home by our home warranty insurance company to fix our kitchen sink, to fix the kitchen faucet that sprang a large leak on November 4, 2021, we had two wait two days for them to come to our home, then the technician was not able to fix our faucet, the technician called our home warranty insurance the same day and they informed him how much they could spend to purchase the faucet, we located the faucet needed at Lowe's just down the street from our home, of course, the tech could not just go and purchase it he had to get approval from HPS, well guess what when I called on Monday regarding the status I was informed by the rude female that it would have to be ordered. I called back on Tuesday (today) and now the rude female stated that it would take 7-10 days for the faucet to be received, REALLY I do not think we're aware of how much we depend on our kitchen sink. I complained and asked to speak to the owner and this very rude unprofessional female hung up on me. So their ad says they care I beg to differ, so run from this company if you ever referred to them or think of calling them for service. Bertha Sanchez read more

update on my previous review from a few days ago... NEGATIVE STARS.. HERO TO ZERO REAL QUICK turns out their techs are just as rude and unprofessional as Lisa, who dispatches them. we had issues with how they were going to fix the leak (that they caused) so while we were on the phone with our home warranty, the techs decided to up and leave!.. i definitely do not recommend this company what so ever. they caused damage to our toilet, denied causing the damage and then will not take responsibility to fix what they broke.. unless you want to deal with an unprofessional team from dispatch to technicians, call someone else.. BY FAR the worst customer service I have ever dealt with.. Its pretty disgusting how people do business. read more

When American Home Shield dispatched Heros Plumbing to repair my water heater I immediately looked on Yelp and began to panic a bit because of the negative reviews. Don't be fooled by the negative reviews left by people that failed to read the email sent from AHS explaining what's covered and what's not. Getting you water heater up to code is the owner's responsibility before any services can be provided. Brent was our service technician and was very pleasant and attentive to our questions and concerns. He fixed our thermostat and valve that was causing water to consistently flow out of the over flow hose on the side of the house. I would recommend this company to friends and family and even though I hope I don't need them again anytime soon they will be my go to for plumbing needs. read more

We have probably used Hero's plumbing at least six times in the past. They show up on time and have always been friendly and efficient and do excellent work. George their employee is great. He diagnosed the problem quickly and fixed it and was on his way. I highly trust and recommend this plumber. We used American Home Shield on our warranty for the service in the past. Thanks Hero's. read more

They were sent out by our home warranty company, they are unprofessional, can not actually determine the issue or gain access to the pipes if the leak is inside the wall or floor. So we ended up having to call a separate plumber who was able to come out and diagnose the problem fairly fast. If you need an actual plumbing company save your self the headache and call Rotorooter cause Hero's has no idea what they are doing. Hero's even sent our home warranty company a diagnosis even though they never seen where the leak was coming from aka they said the leak was coming from the wall and there isn't a wall leak at all. They don't even deserve a 1 star review if they gave out negative stars they would definitely get them. read more

These guys are pretty good. They are VERY by the book. If you have something not up to current code - forget about it. You either bring it up to code or they don't work on it. I guess that's good business practice for them but, if you have an OLD house with original plumbing and need something tweaked, get ready for a lecture. Edited to add: I took one of the original stars away as they are SO grumpy! Greeted with grunts and that's as good as it got. We had several issues and you would think we asked them to raise the house and replace all the lines. Supervisor was a grump, employee was surly. I was almost afraid to ask questions. I really, really wish our home insurance company would let us choose our plumbers. Like I said in my first review, they have always gotten the job done that's protected under our warranty but not always easily. Quite often it entails negotiations and minor repairs to bring things up to current coded or just being firm when telling them what the problem is. read more