I have been a fan of Herrell's my entire life! Before and after renovation and all! They always have a great assortment of flavors and I always love to look for their most unique options! They cater to all types of dietary issues and have dairy free and sorbets. Even their cookie and cake selection usually has at least one GF item. Their board also displays if any flavor has wheat, nuts, or eggs in it, which is much appreciated! The staff is always knowledgeable and friendly. The line can be out the door at times, but the staff work diligently to keep it moving. The seating can be tight but it's a nice place to hang out if they have the space. Fun wall hangings and always their signature bears keeping us all company! The only downside to this place is that it is so well frequented, as it should be, that some flavors sell out quickly. It will be there one day and then not the next, so get it while you can. Or alternatively, you can email them and special order a flavor you love that you keep missing. I love that they do this! It takes time, so plan ahead, but it is so worth it! And although I want people to keep this business running, I.e. keep the money flowing so they keep in business... I have to also say, don't forget to come in and get your free birthday sundae!! Maybe just bring a friend who will purchase their own item. read more

Good selection of flavors. The cookie dough vanilla base was really good but there was to much cookie dough for me it was overpowering. They have ice cream cakes and a selection of baked goods here too. Indoor seating available. Employees are very nice here. read more

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Good ice cream, fun flavors. I keep it simple with the Dutch chocolate froyo. It's so good! I went a couple days ago and ordered a small, and boy was it small! For the price, I should have gotten more ice cream. Usually it's not a problem. The place is getting a little messy. There is a build up of toppings in the glass case that have been there for awhile, and smears and drips on the glass that should be cleaned up. It's where people are waiting to ordering and perusing the toppings. It's unappetizing. read more

Herrell's Ice Cream & Bakery - Glass case showing mess. - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

Herrells has been an ice cream staple for my family for years. The store has changed a bit though the years but the creamy taste of their ice cream and assorted toppings still remain. It's still as good as ever with the large variety of home made flavors and rich and creamy texture brings it all together. The hot fudge sauce is so delicious and paired with the real homemade whipped cream what more would you want on a sundae? Yeah it's a bit more expensive these days but you're worth it!! Taste what you've been missing. Try Herrells. read more

Great Ice cream and atmosphere. Fast service. The place was packed on a hot Friday night but the lines moved quickly. They were out of a few things like toppings and dipped cones, but given it was early in the season and was so busy you can't hold that against them. read more

Herrell's quality, flavor selections and atmosphere continue to set the standard for ice cream and fun-having! I have been celebrating life with Herrell's for almost fifty years now and they continue to provide the same top-notch service with a smile even though I do notice that the servers appear to be getting younger and younger! read more

Peanut butter Paradise w/ Reese's Pieces & KitKat topped with chocolate whipped cream. Vanilla Pup cup for my service dog. Absolutely little delicious and excellent service. Cute store. read more

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Pros: -Loved the three amigos ice cream--great texture with the 3 mix ins, and the toffee was not the kind that makes me worry for my teeth, just added a nice texture! Would get again. -Solid service Cons: -Prices a bit high for the kiddie sizes ($7+ for the small bites pictured), probably better value to just go up a size! read more

Herrell's Ice Cream & Bakery - Kiddie sized chocolate hazelnut and three amigos - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

Herrell's ice cream is fantastic! The best hot fudge in the world. More flavors than you could ever imagine, and constantly new and creative ones. And the owner, Judy is a community treasure who gives so much back to our town. This place is worth a drive from anywhere! read more

I've never had better ice cream, anywhere. And the staff is so fun, kind and patient. There's an old school vibe to the stools and booths. Some of my favorite flavors are: banana, malted, and coffee. And the hot fudge topping! Can not be beat. the lines are long for a reason-- it's worth it. read more

After dinner, we were looking for ice cream and one my cousin recommended this place. When we went in the place was quite unique, the way it was decorated inside with some polar bears and the layout has a nice character to the place. The line was moving at a good pace. They were pretty organized within the employees there. All of them were quite friendly. They had a good variety of things for sundaes, milkshake and even their ice cream flavors were quite unique, which I hadn't come across in most places like the tofee crunch and Dubai chocolate. Both were really good. What I liked the most was the hot fudge. Most places what I see is they just use regular sauce and call it hot fudge but this place had a really nice hot fudge thick and gooey. They also are quite liberal on their toppings when we asked and they had a good range of toppings options as well. The ice cream was quite creamy as well. read more

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Herrell's has great employees, a long history of good business in town and the BEST ice cream. Don't miss it when you are in Northampton.

One of the Best Ice Cream Shops in the country!!!! So many amazing flavors, home made whip creams, cakes and other deserts. You feel like you're in a Willie Wonka set! Endless choices, great staff, great location!! read more

Herrell's Ice Cream & Bakery - Herrell's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

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Delicious ice cream that is an amazing dense yet creamy texture. I had the maple and peppermint stick with hot fudge. The hot fudge is house made and so good! Minus 1 star because the portions are teeny tiny - the medium was two tiny scoops the size of golf balls - more like a small at other ice cream places. And it's a bit pricey for the amount you get. read more

I used to adore this place. Then, they told my sister who is in a wheelchair that she had to leave because she was a "fire hazard." haven't gone back since. read more

Really really good ice cream! I'm dairy free so the fact they serve No Moo ice cream is what brought me in. They always have a variety of dairy free flavors, at least 2. The store was bustling with a long line that moved quick. It's in a cute town so people were getting their ice cream and sitting across the street to eat it. I loved my ice cream and the cookie combustion looked awesome. Next time I'm bringing home a 12 pack of cookies lol. read more

Herrell's Ice Cream & Bakery - Small Cookie Combustion in Sugar Cone and Small No Moo Dark Chocolate w Choc Sprinkles in a Cake cone - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

The best frozen yogurt and delicious flavors . The ice cream is very creamy too. Adorable spot to sit and enjoy your ice cream.

Love the selection of ice cream flavors offered. I went with burnt sugar and butter as recommended by one of the servers. To my surprised, it's creamy and light. read more

Herrell's Ice Cream & Bakery - Burnt Sugar and Butter - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

Most popular spot for ice cream in downtown Northampton. Was very busy on a Saturday afternoon, had to wait for about 20 minutes in line to be served. It's quite pricey and small portions for the price -- kid size in a cup is what most stores would give you for a sample. Lots of unique flavors ranging from pear to blueberry muffin. I tried black raspberry mud pie and have no complaints about the taste. Solid ice cream but definitely not the best I've ever had. For ambiance it's a classic local ice cream spot, be prepared to sit elsewhere as it gets packed inside. read more

Herrell's Ice Cream & Bakery - Kids size cone of black raspberry mud pie - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

This place is a MUST before and after any meal The selection of ice creams will satisfy any discerning foodie and the quality of the ice cream will ensure you will be back. read more

Before I ever heard of Cold Stone Creamery, Herrell's was my favorite ice cream shop from around 1996-98 when I lived closer. Herrell's is good at numerous things, but I remember them for smoosh-ins. A smoosh-in is where you pick an ice cream flavor and toppings, and Herrell's uses tools to combine them and meltify the ice cream a bit. Sound familiar? I'm no ice cream historian, but some quick internet research revealed that Herrell's was founded in 1980 in Northampton and Cold Stone was founded in Tucson in 1988. Did Herrell's inspire Cold Stone? Did somebody else do it first? I don't know, but Herrell's is a Pioneer in my book. In terms of ice cream and topping quality, it's very hard to beat Herrell's. My wife and I stopped in Northampton for "linner" on Friday and I needed some Herrell's ice cream for dessert before we continued our drive north. I noticed they have an ice cream sampler with four kid scoops of your picks. That's a great idea. It allowed me to choose 2 safe flavors and to take chances on 2 others. I ordered (1) cookie dough, (2) chocolate bourbon pecan, (3) strawberry limeade and (4) coconut lemongrass. I love it when ice cream names accurately describe the taste, and that was true of this sampler. Everything was great. The cookie dough was one of the better versions I've had. The strawberry limeade was sweet and tart. The other flavors were right on as well. Towards the end, the flavors started melting and crashing into each other like the fireworks in the grand finale of a great 4th of July show. Herrell's gets top grades for ice cream quality. When I'm grading ice cream shops, I also consider quality of service and whether the atmosphere enhances the experience of eating the ice cream. Herrell's scores highly in these categories as well. The service was friendly and efficient. The shop has some nice touches like stuffed polars bears sitting in a booth. And for me, eating ice cream on a nearby bench in Northampton is a perfect atmosphere. It brings back memories like rollerblading the Northampton to Amherst rail trail, trying Thai food for the first time, checking out used CD's in an underground store, getting a pizza slice topped with salad or a fusion burrito and reading a book with my feet dipped in a fountain. I'd highly recommend Herrell's, even if you have an hour or so drive to get there. Northampton is fantastic. You can exercise on the rail trail, choose one (or more) of myriad types of restaurants for a meal, walk and shop at funky stores and do many other cool things. Herrell's can be the perfect beginning, middle or end. read more

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Got a hot fudge sundae with their homemade hot fudge and fresh made whipped cream!!!!!! Love ice cream places and to me all others place a far second! Absolutely the best!!!!!!!!!!!! read more

DELICIOUS ice cream!!! Super friendly and helpful service. Amazing space; large, cute layout, adorable polar bear mascot. I would highly, HIGHLY recommend. read more

The ice cream and toppings are really tasty . Their whip cream is definitely homemade and creamy. There is always seating. Service is very attentive. I particularly love their banana splits. read more

Herrell's Ice Cream is know for their Home made delicious ice cream. My family and I are regulars at Herrell's we never go without their fresh organic flavors, including hot fudge whipped cream and sprinkles. Thank you Herrell's for being the Best Ice Cream in the area. read more

After 30+ years of coming to the same location, and getting the SAME ice cream, Herrell's doesn't disappoint. Although, I'm not impressed with the renovations. I liked the old shop better. The newer look doesn't have the natural flow the old one did. There always seems to be a log jam, even when it's not busy. That's not what I come to Herrell's for... it's the ice cream and hot fudge and toppings and whipped cream. In 30+ years, I have tasted quite a few flavors and go back to my standard. Chocolate pudding ice cream. Omg...soooo good. This trip, no different. I had a small sundae: chocolate pudding ice cream, hot fudge, heath bar, chocolate whipped cream and a cherry. It was D.E.C.A.D.E.N.T.!!!! As I'm writing this review, I'm ready to hop in my car and go back for another one...Yes, it's THAT good! read more

It was just okay. My ice cream was close to melted when they handed it to me. The staff are great and the baked goods they offer looked good but the flavors just weren't there. Next time I would probably try a fruit forward flavor, their chocolate/candy flavors didn't really do it for me. I feel like they use off brand candy, didn't work for me. read more

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Oh man, this place is IT. If you are looking for a classic, old timey ice cream shoppe, this is the spot for you. Upon entering its doors you are magically transported to a world of heavenly delights. It was late afternoon, so we didn't want to fill up too much before dinner, but we just had to try it. So glad we did! We live about an hour away, but I would easily road-trip to Nothampton just for Herrell's. Why worth a road trip? Just for ice cream? Yes. It is THAT good. Being in between meals, I opted for the kid sized sundae with chocolate pudding ice cream, a flavor I do not often see. Topped with hot chocolate, nuts, a cherry and the most luscious whipped cream, it was an utter delight. I can still taste it in my mind's eye and cannot wait to go back for the real thing. read more

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Really great ice cream for a vegan option- had the chocolate and vanilla vegan twist with rainbow sprinkles which I wholly enjoyed. Truly appreciate that they had dairy free alternatives! read more

Herrell's Ice Cream & Bakery - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

Excellent flavors, try the chocolate pudding, really unique. Ice cream is too good use in shakes or sundaes - enjoy a simple pairing in a cup. read more

Herrell's Ice Cream & Bakery - Chai, Cafe L'Orange - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

If you're in Northampton, you'll for sure notice Harrell's. It is a vibrant ice cream shop, with adorable polar bears, in an already attractive downtown area. The front door boasts the quote "one of the top 3 ice cream parlors in the country", that had me going in for sure. It was a rainy day, and there was a long line already. It took a while for me to decide on my flavor, I was tied down to banana, than changed it to a fall flavor, Cinnamon nutmeg, I'm pretty sure I've never had this before. The decor inside is adorable. Their signature polar bears are everywhere. There are also several seating options, at the bar, booth, or at the tables. I noticed you can order ice cream cakes from them, and their big seller is the homemade hot fudge. Cinnamon nutmeg is very flavorful, I enjoyed it, but it tasted like it should be a warm drink, not cold ice cream. It was still creamy, dreamy and delicious. I should have gone with my original banana choice. I got the kiddie size and there was plenty in my cup. The girls working here are all very pleasant, but they could use more staff with how busy it was. I'm glad to support this small business and I'm sure to come again. read more

Herrell's Ice Cream & Bakery - The cute polar bears inside the shop. - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

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The place was packed with a line out the door which is often a good sign. The wait was worth it on a hot summer day. They have nice flavors and the pricing is good. The ice cream tasted amazing. The service was great despite how busy they were and how hard they were working. The workers definitely deserve a raise for their patience and awesome service. Don't miss the cute polar bears in the corner cuddling. read more

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best ice cream in the entire world!! unique, delicious, satisfying taste and texture. great, friendly service, beautiful shop! this is a *must* visit if you're in the area. read more

There's something about getting ice cream after brunch. The ambiance of the shop was so colorful and peaceful. It was a bit crowded, but we eventually found seats. I ordered a caramel sundae. The caramel sauce was very soft and rich. The ice cream was great. Basically a great dessert after a meal. I feel Ike this would be a great place to hang with friends. read more

Herrell's Ice Cream & Bakery - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

I compare Ice creams all the time. This ice cream is better than anything you can buy in a store - Ben & Jerry's, Barts--really anything. I highly recommend the malted vanilla ice cream. Oh my God, it is beyond words. Delicious. read more

I'm an HD Vanilla guy but I'm always lured into new NSA flavors. I had the "Salty Dog" no sugar added flavor, it was icy and somewhat gritty. That being said I appreciate that Herrell's always has sugar free options for diabetics, Also I was not aware there's an extra charge of 50 cents to have your ice cream on a regular plain cone. $5.60 for a small (really small) cone seems a bit pricey. I love the Olde Tyme ice cream shop vibe of Herrell's and the soda jerkers are a friendly bunch. read more

Herrell's Ice Cream is the best ice cream in the country. I've been visiting Herrell's for over 20 years, nobody can compete with them. I live in Los Angeles but have family in West Hampton and Amherst. I make it a point to visit Herrell's whenever I visit them. Their sweet cream ice cream is the best and I've never had a bad experience with any employee or the facility. It's clean, it's got a fun atmosphere, and it feels like an old school ice cream bar. Always a joy to go to Thorne's and then down to Herrell's or to stop by the Raven Used Book store near by and to have some ice cream. You should too. read more

Custom ice cream cake order was a nightmare here. Cake was ordered in person. The sever was new, took the order. Several days later, I was contacted by the cake maker to pay for the order in advance. I called back and gave payment information. Then I was called again asking for what I wanted written on the cake. I had provided this at the time of ordering, obviously. I'm guessing they lost it? Called back again and gave the information. Went to pick up the cake this week at the scheduled time. We ordered a red cake with green icing. Instead they chose a blue cake with a sun and clouds design. They writing was also incorrect. I guess their policy is that you have to choose a pre made design. No one told me this the two times I had to call them back about things. We never would have picked this particular design. I guess they just made it up? I asked for a gift card or partial refund. Was told they would have to speak to the owner. They wrote down my contact information. Took cake since I had paid in advance and they wouldn't refund my money - or even give a store credit. They haven't contacted me, and I work nights and don't feel like contacting them again. They honestly seemed surprised that I wanted any type of refund in the first place. I don't mind that a mistake was made, but I do think it's annoying that they just picked a random design and stuck me with it. I am also confused about not being able to get refunded for this. Be careful ordering custom cakes here. It was a lot of effort and basically a waste of time and money. read more

Herrell's Ice Cream & Bakery - Ice cream cake with random design we didn't choose. We ordered a red cake with green icing. - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

One of their employees ("K") was completely unprofessional, rude and out of control. I've been here hundreds of times, as I grew up in the area. I brought my family there (1.28.23), after dinner in town. While I was eating, my wife and 1.5 year old son were walking around, not causing any trouble. At one point my son, and another table of patrons, thought that opening and hiding his face behind the open door beneath the trash receptacles was SO FUNNY, as little kids so often do. His mother was right there, other customers were laughing and encouraging him to hid his face behind the door and peek out, and everyone was having fun. He wasn't slamming the door, hanging off of it, or anything. Standard toddler stuff, and not loud nor obnoxious in any way. Without warning, the employee "K" came out at full speed yelling "Stop! Stop right now!", and that opening the door was "so inappropriate". She pulled the door out of my son's hands (hard to see from my vantage point but later confirmed by other diners) and forcibly wedged her body between my wife and the countertop/doors. My wife instantly pulled my son away and apologized, and we were all nonplussed at the disproportionality of the response. As my son and wife were walking back to the table, the situation completely over, K literally spread her body across the doors as if someone was attacking her or she was protecting a precious item from rampaging marauders. The other table of 4 patrons found us outside and opined that the encounter constituted assault by the employee. It was honestly, really, really odd and physical, as if she was having an immediate and uncontrollable response to some past trauma. The weirdest thing is that the doors had locks on them that were unlocked, so there would be a really simple solution even if there were some danger present. "K" should not work in customer service, at all, and should likely enter counseling for whatever past experience she was actually reacting to. Anyway, ice cream is decent, but the service was horrific. read more

I love the ice cream here. The service is pretty good too. The place is usually clean. The establishment itself is at a prime spot. The prices aren't bad either. I've heard that the management is also very anti-unions so that's why I'm not giving them the full 5 stars. read more