Came here after a very big dinner for some dessert. I'm not a bit sweets person but it was delicious here. They have a big selection of constantly rotating ice cream, gelato, and non-diary ice cream. They also have all different types of cones including a chocolate covered waffle cone with sprinkles on it which just looks decadent. I got a banana walnut scoop with a waffle cone. It was a very hearty and generous serving that had a lot of walnut in it. Come by for some good ice cream. I thought it was fantastic! read more

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Herrell's is easily one of my favorite ice cream spots! Their ice cream quality is so creamy delicious & flavorfully inventive, it's simply TOP SHELF. And if you like a good sundae, their hot fudge is out-of-this-world! They have an ever-changing selection of flavors so there's something to fit any mood! Want something new and interesting? Just to name a few notable flavors I can remember: Mexican Hot Chocolate, Jalapeño, Elvis (banana ice cream w/ PB swirl), Cinnamon Babka, Burnt Butter n Sugar, Pumpkin Marshmallow Swirl, Rose Water Lavender, Key Lime Pie. The only reason I did deduct a star is because of the shop itself. The downtown location is prime, but the space is so small that the seating is very limited & it's often difficult to find a good spot to sit and enjoy your ice cream. Herrells's well-deserved popularity means the shop is always pretty packed, so expect a line too. Promise, it's worth it ;) read more

Herrell's Ice Cream & Bakery - Cinnamon Babka ice cream - YUMMM - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

Fuck yes to this whole place. Fuck yes to the ice cream with its frozen creaminess. Fuck yes to the waffle cones that are delightfully perfect. Fuck yes to the multitudes and varieties of flavors. Fuck yes to the friendly employees who work fast and know how to get a line moving while still making you feel valued. As a native Texan, I'm picky about ice cream. There are two categories: either it tastes as good as Blue Bell or it's crap. Well, folks, we've got a winner here. This ice cream is milky and creamy. The texture is bomb, and the flavors are wickedly good. I had malted vanilla and cherry vanilla. Both were fantastic both texture/consistency-wise and flavor. So, yes, come here. Come here and eat all of the 'scream and have all of the cakes and cookies and other nom-alicious treats. Come here and enjoy the best ice cream in Noho. read more

Herrell's Ice Cream & Bakery - Malted vanilla + cherry vanilla in a waffle cone - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

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For me, Herrell's is one of the few constants in a downtown Northampton life that has changed so dramatically - both for me and the town. These days, ice cream is not on my regular diet but when I am able to indulge I will be at Herrell's. It is wild to think I once applied for a job there, but I always liked the vibe there and post-college it seemed like a potentially nice option for a while, if it had worked out. I am especially partial to the double thick shakes, as well as the malted shakes. The creativity applied to the flavors, as well as consistent quality - it's pretty amazing that has held up for decades now in my experience. It's been a long time since I posted a review on Yelp but these shakes are just so outrageously good... read more

I tried Herrell's Ice Cream place today because I heard how great it was. It did not meet my expectations. The small Ice cream was the size of a kiddie cone and cost me over 5 dollars! Then, as I was eating it, I saw a hair in my Ice cream. Yes, it was replaced with an ice cream of a different flavor. The server said he let the provider know about this. But, my concern is that he left the Ice cream in the freezer. Is he serving some to someone else later? I won't return nor will I recommend Herrell's to anyone. Not a 5 star rating as advertised. read more

Herrell's Ice Cream is one of the "Jewels" of Downtown Northampton...Homemade Ice Cream - what could be better then this...NOTHING! Herrell's Ice Cream is to "die for!" So next time you are in the mood for delicious Ice Cream stop in and say "Hi" to Nancy Herrell and her amazing employees...Customer Service is the Tops in Downtown Northampton. OH! almost forgot they have a KOSHER BAKERY as well! You will continue to come back for More! read more

Herrell's Ice Cream & Bakery - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

Might be the best ice cream I've ever had, and I don't say that lightly! A nice extra bonus that I really appreciate is that they make their own whipped cream in several different flavors. This place is borderline legendary read more

Absolutely one of my favorite ice cream places ever! Nothing beats their sundaes. The homemade hot fudge and chocolate whipped cream are to die for. Great service. Line can get a bit long on weekends but moves steadily and is always worth the wait. 15/10 would recommend. read more

Would you like to pay over $11 for two ping-pong-ball sized "scoops" of ice cream? Then this is your place. Otherwise, move on. The price does not justify the goods. I've been a customer for decades, but I'm done, they finally wore me out with their stingy bullshit. read more

I've been coming to the flagship Northampton location since I was a kid, I still love it here. The ice cream is some of the best I've ever tasted. Also, kudos to the staff who handle the lines like champs and are still happy to serve you. Love! read more

The ice cream here is okay. It would be really good outside of New England but in these parts standards are a little higher for ice cream. Word on the street is that it used to be better but I've only known it for the last 3 or 4 years. Toppings are great. They have really good hot fudge and the whip cream is top notch. The quality control is a little lacking overall. I've had what is possibly the worst milkshake ever here (it was actually bad. Who can make a milkshake bad? That seems hard to do) and some that are also pretty darn good, sometimes in the same order. Overall even mediocre ice cream is still good and it's the only serious game in town. Lines tend to be long so avoid evening when possible. read more

I was in Northampton to have Moroccan food from Amanouz Cafe. That place is an amazing place to have food. After that I found this wonderful ice cream place close by. This place is neat and organized. I went with a large sundae. Three amigos was my favorite flavor. It is a combination of Peanut Butter cup, English toffee and Oreo cookies. Banana was a good flavor too. Burnt sugar 'n butter was ok. They serve fresh whipped cream. The whipped cream comes in vanilla or chocolate flavors. Next time I should try chocolate whipped cream. The cherry was really big and nice. They add a good amount of walnut, if you take it as your topping. read more

Herrell's Ice Cream & Bakery - Large sundae - burnt sugar n butter, banana and three amigos walnut, fudge, fresh whipped cream and cherry - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

They say Herrell invented cookies and cream. I say bring back the system where the employees could give free ice cream once a day to a couple people of their choosing as some liberal fringe benefit. Regardless of internal politics or your beliefs, the fact is, this place taste wicked good. The lines move quickly. The staff deal do a lot of work and deserve your good tips. The flavor selections are worth the visit. Just do it. read more

Great ice cream! They have some seasonal flavors that are fantastic and you can sample some of the flavors before you pick one. We tried apples and honey and LOVE it (thanks to the guy in front of us who highly suggested it!) This place is pretty popular so seeing a huge line in front of you isn't a rare occurrence. The only downside of this is that you have a longer wait time and the staff just looks exhausted. But heck, who wouldn't be? Another downside is that I've noticed every time I have come here when it's super busy, the ice cream usually has some ice crystals that form. Otherwise, this place is delicious and well worth a try! The prices are a little up there but it's worth it. read more

Staff seems oblivious to the fact that customers keep them in business. Ice cream is ok, but not worth the wait of navigating a 25 minute line that would take 5 minutes in a more organized business. Frustrating! read more

I enjoyed some of Herrells delicious ice cream this week, but found the experience to be lacking. Luckily the young man (whose name starts with R, I think!) was so helpful and easy going. I noticed other young women sort of standing around and wondered if this is a usual occurrence at the shop. Really felt like they didn't really want to be there. We all have bad days but I've noticed them before, pretty much acting the same way. I do have another issue that I find a little mysterious. I've never been to an ice cream shop that didn't use vanilla in their whipped cream. Please consider adding this essential flavor to give your whipped cream a little personality! read more

Sitting with our table-friends at Iron Horse last night, we were told that Herrell's is *the* best local ice cream shop and it would be a pity to miss out. Of course we had to listen and check this out for ourselves. Would it stand up to Ashley's or Wentworths? The walk from Iron Horse to Herrell's is easy -- really, you just cross Main Street -- and I'm glad we ignored the advice to drive over. Walking in, we found ourselves at the end of a very, very long line. There were at least 30 people in front of us in line, if not more, but it moved quite quickly. After getting through the line, our next challenge was deciding on a flavor. Burnt Butter & Sugar? Chocolate Pudding? Mud Pie? Strawberry Balsamic? Strawberry Basil? I ended up with a "small" sugar cone with Maple Oatmeal Cookie and my sister got a small sugar cone with Strawberry Basil. It cost about $7 for the two cones, which is a steal considering a) the prices at home, b) the amount of ice cream we got and c) the flavor. I wish I had been able to sample more but I felt guilty holding up the line. I will definitely be adding Herrell's to the list of must-see places when I'm in the area. read more

Herrell's Ice Cream & Bakery - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

Once upon a time there was a young Prince, who had a vision for a better way for his kingdom. So he set down a new set of rules, based on the best of the old ways combined with the new ways, and his wisdom and kindness were legend. He was, in time, proclaimed King Steve. People from the neighboring principalities then started clamoring for King Steve to do the same thing for their poor benighted regions, where life was no longer as sweet and the many ingredients that made up their daily lives seemed poor by comparison. So King Steve extended his quest, and his little principality soon became a mini-Empire. Through all this, King Steve appeared to tire of the many duties his subjects, now standing in line out the doors sometimes to receive his largesse, entailed. It became wearisome, and when the Empire of Bertucciland came and offered King Steve many gold pieces for his now farther-than-he-expected-flung empire, King Steve in a moment of darkness relented and accepted them, and abdicated his throne. The forces of the Emperor of Bertucciland at first were good, spreading King Steve's ways further and further. But then the greed that besets all those who worship the gold over the goodness of the life of the people took over, and the ways that were attributed to King Steve were not, in fact, any longer as pure and wonderful. At the same time, King Steve sat in his modest but lonely castle and yearned once again, after he had rested, to bring the ways of simplicity and honest craft back to his people. He set about rebuilding a new Kingdom, a smaller one but one still with several outposts. The Emperor of Bertucciland did not like this, and took King Steve before the high courts to try to strike down his new attempt at bringing the gospel of yumminess. King Steve had to do things like change the name of the mix-in to smoosh-in, and even allow the Emperor of Bertucciland to present the portrait of a Usurper on the packaged, now mass-produced goods purported to be those of King Steve. In the end, King Steve could not sustain even a modest mini-empire. The Bank of Cambridge, where King Steve allowed the denizens of Bertucciland to sample the true original taste of King Steve, had to close. But lo! These many years later, this outpost of King Steve remains! His nobleness has been limited to the area of his palace, to the core believers of his people, but it is there for any visitors who may pass through to sample, to see, and to believe in! And new generations have taken up this quest. This is now the only place you can still learn the lessons of the gospel of the Malted Vanilla and the True Pumpkin Spice and the Ginger-Ginger, and it is worth your time, oh pilgrim of Ice Creamdom, to come and contemplate the wisdom of small, beautiful, simple, and true in the tiny but surviving Kingdom of Steve. read more

Herrell's Ice Cream & Bakery - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

Yes, yes, 100 times yes! Treat yourself on a cheat day or special occasion. I enjoyed a banana, vanilla, chocolate sundae with peanut butter sauce, hot fudge, and whipped cream. Gawd it was good :) read more

So good! Right when we walked in we knew this was the real deal. Spacious, lots of seating, fast service. I got the malted vanilla and it easily became my new favorite flavor of ice cream! No complaints seriously. read more

Herrell's Ice Cream & Bakery - Malted vanilla - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

They have a lot of unique ice-cream flavours and baked goods. The ice cream has a smooth texture like gelato. They mix the toppings with the ice cream like how they do it at Cold Stone Creamery. The only downside is the super long line up! read more

Herrell's Ice Cream & Bakery - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

Best ice cream in the country Service is okay Interior is okay !!.................................could be better read more

It's alright vegan Ice cream but It's too bad they threw out a well behaved service dog in training and after asking what the service dog it's for and didn't give two shits they were breaking federal laws for kicking them out. Then asked what they wanted to order... No. read more

Herrell's Ice Cream & Bakery - The well behaved service dog in training. - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

Worst milkshake I've ever had, 90% milk and 10% ice cream for 10$. And when I called them out on it, no refund, all they offered me was a 5$ credit (useless considering I live so far away). Shame I always used to go here as a kid and it was always amazing. Oh how the mighty have fallen. read more

I had Herrell's for the second time this week. CASH ONLY! I had a small ($2.60) Mud Pie and tried my friend's Malted Vanilla. Both were excellent, but my Mud Pie had a bit too much fudge in the cup (like 1/3 of the cup was fudge). It got a bit too rich/sweet for my taste. We both didn't get any toppings for the ice cream. Herrell's was busy the evening we went, but the line moved fast. There were about 4 or 5 people ahead of us. We walked around Northampton while eating our ice cream. If you're an ice cream lover, then definitely stop by Herrell's and try their locally famous ice cream. Xie Xie!! read more

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Harrell's is a stable place to visit in North Hampton. They have homemade ice cream that is simply delicious. It is also simply expensive, and you will wait in a simply long line usually, and there is not a lot of seating. All that aside, you will order your skimpy portion of homemade ice cream and feel like you are a part of a fun North Hampton culture. Only here can you feel bad spending so much for homemade ice cream feels like the right thing to do. They also have homemade whipped cream as well. This is one of the first times I actually indulged in a sundae which was quite delicious. I also ordered a doggy dish of ice cream that came complete with a treat. It was made of some kind of concoction from Dave's that is safe for dogs. I don't know exactly why this place is so irresistible, because I do also enjoy the fresh yogurt place in town as well, but you simply have to try it once. read more

Herrell's Ice Cream & Bakery - Kiddie sundae with homemade whip cream - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

The lines are spaced out by stickers/ markers on the floor so people stay 6ft apart. Inside is large and airy. Workers are very sweet and wear masks! And of course, the ice cream is delicious! I think if you want a bit of more ice cream, get it in a cup over a cone. The everything flavor tastes very similar to the cookies and cream, just sweeter with a lot of more things in there. I want to try the mudslide flavor next time. Definitely go here if you want some quality ice cream and good summer memories :) read more

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Not to totally brag, but I'm pretty sure that I was their first customer is 2020! I had a hot chocolate with whipped cream which was very satiating and my partner had an Oreo and cream icecream. It was delicious. I love this place! I wish they had it in NYC. read more

Herrell's Ice Cream & Bakery - Oreo icecream - Ice Cream & Frozen Yogurt Near Me - Northampton, Massachusetts

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Great ice cream, as always. Just tried the dairy free black raspberry. It is decent. But, not my fav. So stick with the real stuff.

The malted vanilla. Read another reviewer's comments. Heckin' good. Tasted the other's ice cream too. This place is the bomb

We visited Herrell's today with our son, who has a severe peanut and tree nut allergy. We were greeted with the following: "If you have a food allergy, do not eat our product." For a business in the heart of what is considered one of the most progressive cities in the country, Herrell's doesn't seem to have any issues with flat-out discrimination. After I posted a review on their facebook page the owner and about a dozen friends started an online harassment campaign. At one point, one of the owner's friends hinted that I could have my child taken away from me for even contemplating bringing him into an ice cream shop that had nuts. Others said we should stay at least 50 feet away from Herrell's and that we were irrational and selfish for even asking for an accommodation. It was ugly and hateful. read more

This is the same owners as Steve's ice cream which was popular in the early 90s. Delicious ice cream and five different non dairy flavors. Just delicious! read more

Vanilla and chocolate, both with sugar cones; a recent Sunday afternoon traveling from VT.

Excellent selection of homemade ice cream with plenty of flavors and toppings to choose from. We tried the mocha cow which was coffee and chocolate ice cream and then had it topped with freshly made whip cream and waffle pieces. Very rich and flavorful without being too heavy. Lines can be long but it's worth the wait. read more

I LOVE the ice cream here. The ice cream is so soft, stretchy and fun to eat! Herrell's also serves crazy flavors. One has pickle in it! They also have soft flavors like one with that could have tea and lemon in it or even lavendar. I also love the berry flavors like blackberry or strawberry. Oh and my favorite is the Strawberry Cheesecake (but I always love strawberry cheesecake)! Just a warning that the lines for this icecream can be very long and take sometime for each order since people are very indecisive and also want to try flavors. Herrell's only allows you to try 2 flavors however! I found the lines to be long after dinner time like 6 or 7 or on a weekend in the daytime (especially in the summer!). So just be ready for the wait. But I can assure you that its worth it. read more

Delicious hot fudge. And loved their chocolate pudding ice cream flavor! I'll up it to 5 stars since the hot fudge is so good.

It's hard to be able to taste someone's expression in food, but Herrell's somehow makes it happen. You can tell you're eating a Herrell's scoop of vanilla by the texture of it, and how wacky the flavor is sometimes. The texture is somewhere in between soft serve and frozen custard (the normal type). This causes the ice cream to stretch to long lengths, and just makes the eating process that much more fun and enjoyable. The flavors themselves change month to month, and it's an ever changing menu. I've once had a Jalapeno flavored ice cream sample from them, and it was interesting........ to say the least. As my favorite, I recommend getting Burnt Sugar & Butter. For me, it's their classic. It's their vanilla. The staff is great to work with. The shop can DEFINITELY get busy, especially late nights on Fridays and Saturdays. They understand this, and are willing to take your order even though you are not yet at the cash register if there are clientele waiting for a smoothie or cake. I have yet to have an unpleasant experience at Herrell's. I will definitely be back! read more

I dream about the day Herrell's will expand anywhere that's accessible to me. I used to come here all the time when I lived in the area, and still miss the flavors and texture of the ice cream. There's just something special about Herrell's that I can't really explain. The last time I had it was when I stumbled on it at a random candy store that was selling it completely by chance, and I ate two cones of the same flavor (toffee something) in one sitting. That was years ago, and I'm seriously considering making the drive to Northampton just for this. read more

I ordered a medium ice cream in a cup. The display on the counter shows a cup with contents extending above the rim by quite a bit. The actual cup had ice cream to about 1/2 inch below the rim and the round scoop just past the rim. Wish I had taken a picture of both. I believe that the actual product should look as the displayed "sample". It did not. I wonder how many extra servings they get by undersizing. read more

Finally made it here after many great stories from my sister-in-law about how great it is. Was not disappointed. Very good ice cream, good covid safety stuff. Wish we could eat in the store but understand how that goes. Definitely would come back! read more