My experience at MOTORDOINT Roswell was extremely frustrating and disappointing. I arrived at 10 AM ready to purchase a vehicle, but by 2 PM I still didn't have a car. Initially, I was in the process of buying a vehicle that had already been approved by my bank. While the paperwork was being completed, I even went as far as adding the car to my insurance. Then, out of nowhere, I was told that someone else had already placed a deposit on the vehicle--and they gave the car away. This was after I had already invested significant time and taken steps assuming the deal was finalized. After that, things only got worse. For the next four hours, I was shown vehicles that were either unavailable or not ready, with repeated promises that led nowhere. It felt like a complete waste of my time and energy. Overall, the experience felt like a bait-and-switch. The lack of communication, organization, and respect for my time was unacceptable. I left extremely frustrated and disappointed. I would not recommend this dealership to anyone looking for a smooth or honest car-buying experience. read more

I had a very disappointing experience with Motorpoint Roswell in Roswell, GA. I spoke with Muhammed, and we initially agreed on the advertised price and a trade-in value. However, once the numbers were sent over, several unexpected charges were added that had not been disclosed upfront. First, a $999 "service contract" was included on a Tesla with only 9,300 miles. I was told it covered things like rock dings and leather wear, which made little sense to me--especially given how little maintenance Teslas typically require. I own another Tesla with nearly 100,000 miles that has never needed service beyond routine items. Next, they added $1,500 simply because I was not financing through them, stating the online price only applied if buyers used their financing--even though that was not clearly disclosed beforehand and I was paying cash. They also included Georgia sales tax, despite knowing I was purchasing the vehicle to register in Alabama, along with a $599 dealer service fee and a $159 ELT fee. By the time everything was added up, the deal looked nothing like what had originally been discussed. After reading other reviews, this seems to follow a familiar pattern of advertised pricing changing once a buyer is engaged. I would strongly encourage future customers to carefully review all numbers, ask for a full out-the-door price in writing, and be cautious before traveling to finalize a deal. read more

They set up calls and texted me on several occasions. Never called. I'd be careful working with them.

I have had very disappointing experience with Motorpoint dealership, and I would strongly advice anyone considering doing business with them to look elsewhere. These guys have no integrity and are only interested in generating profit at all costs. I have contacted the dealership and spoke with a salesperson named Faizal. He seemed nice and accommodating but appeared to ether know nothing about the cars he was selling or purposefully deceiving the buyers. He incorrectly told me the type of battery and the hardware computer present in the car I was interested in purchasing and half an hour after I submitted the deposit, informed me that the information he previously gave me was incorrect. He texted me "yes, I can confirm that the car has hardware 3" What do you mean "yes"?? you previous said it had HW 4. He admitted the mistake but insisted that the deposit was not refundable because the car was taken off the market. Another lie - the car remained online for another 2 weeks. I eventually contacted the general manager by the name of Alyque who promised me to return the deposit. Fast forward 2 months and multiple texts and emails - tons of excuses and no refund. I finally disputed the transaction with the credit card and received a refund. If they are willing to be so dishonest with a small matter of $1030, imagine their response if you actually purchase a car and more money is on the line. Stay away! read more

Purchased a car from them in September, It's been 2.5 months and still no tag or title

You don't often get a chance to work with people that have high integrity. That is what this team has. They always do the right thing for the customer just like you would expect a close friend to do. As a former Army officer I put top value on such qualities. If you are looking for a new to you car, you need to visit them. read more

had a bad experience with Motorpoint and if you want a used Tesla go through Tesla . The car I came for they lied or told me it was sold and started showing me another one with higher millage for the same price to get rid of it . I stupidly didn't review the final price Ended up buying a 2018 tesla with 77k milage for $24k. if you want a used Tesla just got through Tesla better . read more

My wife and I just purchased a 2014 C230. The process was pretty smooth and quick. So far the car runs great and I do not have problems. Ray was very helpful during the process. Would buy me next car from Centerpoint Roswell again. read more

I have had a terrible customer service at this facility. I called Saturday morning and talked to Alec. He was not very helpful. After I reviewed the car I called him Saturday 3 PM and I gave him my credit card as a security deposit to purchase the car. He promised me that the car will be pulled for me. I did not see any charges therefore that afternoon I tried to reach out to him, after multiple texts and calls, he called me and said that the car is on hold for me. On Sunday, I did not see any charges again. I reached out to him with multiple calls and texts. He returned my text and calls four hours later, and he texted to that is was his mistake and he stated his sincere apologies for this misunderstanding. In respond and he stated that he owes me some good customer service. He explained to me that he has a car for me just like the one I was trying to purchase and it would be there before Friday. When I called him on Friday, his response was it was supposed to arrive there any day and when I ask him question again, he never responded back. I have has the worst customer service at this facility with Alec and I would not recommend this card dealership to anyone they were truly unprofessional and irresponsible. read more

Bought a car from them over two months ago and they still haven't transferred title so I can register the car. Even after multiple calls and they say it'll be done by the end of the week or by the end of the day. Still has not been done and I'm about to lose the ability to drive the car legally. Must be something fishy here or they would have completed it long ago. Buy somewhere else. read more

A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ A+A+A+ We purchased a 2018 Cadillac Escalade ESV last month (March 2021) the service and process was so freakin simple!!!! Alyque and Richard were amazing! Nothing was too much for them to accommodate Nooris the Manager was also very amazing! This purchase of my wife's dream car was so seamless it was an absolute pleasure to part with the monies required to buy this vehicle!!!!!!! Fast forward 3 weeks, we (my wife gave me permission) decided to buy ANOTHER vehicle and obviously it was a no brainier we went straight to Motorpoint Roswell and bought a 2017 Range Rover Sueprcharged!!!! Again what an amazing experience, my OCD didn't annoy these guys they were super accommodating and always smiling with my various requests WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW read more

Motorpoint Roswell - Cadillac - Used Car Dealers Near Me - Roswell, Georgia

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Not A Trusted Auto Dealer! Get outta there and run! I purchased my A6 Audi from Alec. A series of lights appeard on the dash before we had owned it a month and driven only 200 miles. The first light indicated it needed breaks $1000. 2nd one needing a oil change and 70k mile service $1500, at the sale we told him it needed tires and floor mats He said he can get us a really good discount on tires. If you call $1000 a good deal. And after hounding him about the mats, after 2 months, we finally got them in the mail. PLEASE! Dealing with Alec was not easy, we fought and argued with Alec and he then produced documents of the cars service. You're going to like this... After me constantly contacting him about how he lied to us, he finally produced shop paperwork from an Audi Service Dept. I, being an excellent researcher, called and spoke to the shop manager, and he told me, the work number on said paperwork is not of theirs. We went back and addressed this to Alec. He replied; This is why "we" don't show service documents to our customers. We argued and argued more with him. It was exhausting! Where on earth did this document come from? All I can surmise is it was doctored or created by #motorpointroswell So if you find yourself interested in a vehicle from Motopoint, save yourself a headache and costly repairs by getting your personal mechanic to inspect the vehicle before buying. or JUST RUN! DO NOT TRUST THEIR WORD don't walk out with promises, you will be screwed. They talk a good game and it cost us greatly. We still have one more big ticket item that needs to be done. Run as fast as you can from this place. #buyerbeware #cardealer #motopointroswell read more

Shawn was absolutely great with getting me into my new car!! Deals were good and made sure the car was up to par when it was time to go. Alyque helped me find a good car the day before and Shawn got us in and out (at closing time at that). read more

Motorpoint Roswell - Used Car Dealers Near Me - Roswell, Georgia

Alyque was extremely knowledgeable in answering all questions asked about our Tesla purchase. We drive three hours just to purchase the vehicle and he definitely went the extra mile to make sure everything went smoothly. He made such an impact we will be purchase all of our future vehicles! Excellent customer service! read more

This is how you do business!!! First of they had the car that I couldn't find anywhere. Service was amazing. Richard and Alyque take of you from the jump!! Drove from out of town to get the car . They made it worth it!!! read more

Great prices! Very accommodating team! Easy to buy from. Alyque answered all my questions and made me feel comfortable.

I recently went to purchase a car from here. Alec was my salesperson. Upon seeing the vehicle, the first thing I said was that there were numerous scratches all around it. I asked Alec and he reassured me that they would be completely taken care of with a wax and buff. There were some fairly deep scratches which I pointed out AGAIN and asked "Are you SURE these can be taken out, they look pretty deep." Again, he said yes. Then we went through the longest negotiation process I have ever been through. It was almost 3 hours! Another employee had to come before he finally budged. Then he was super sketchy and lowered the price but told me AFTER HE TOOK MY DEPOSIT, he would not include wax and buff. Of course I argued back because my initial concern with the car were all the scratches. He tried to get me to pay for half of the wax until he final caved and agreed to wax the car. Keep in mind, by this time I had spent almost 6 hours at this dealership. Fast forward to the next day, when I went to pick the car up. The scratches were STILL THERE! I was furious, it took me an hour to drive up there. Alec came over and was like "Oh well these are too deep to take out." So he lied to me before. Luckily, the Manager Nooris came over and offered to get the scratches out but at this point, I didn't trust the dealership anymore. So, he rightfully offered to return my deposit. Alec lied to me about what he was going to do to the car. I wouldn't say this is a bad dealership but I would stay away from Alec if you want a genuine, TRUTHFUL salesperson. I think he says whatever lies he can to make the sale. I made this 2 stars and not 1 because of Nooris's professional way of managing the situation. read more

First can I start by saying I have the worst credit of all times! But Mororpoint (Roswell) didn't just look at me like a number like all banks do. They reached out to me personally and walked me through the entire process! There was not one day that passed that I didn't hear from Natalie or Shawn. They both called and updated me on every single detail possible! I could not ask for a better team to assist me with car financing!!! I will NEVER buy a car anywhere else after the amazing experience I've had with Motor Point Roswell. Thanks Shawn!! You all really are the BEST!! read more

I purchased a 2013 Tesla S P85 there and while we were test drive the car we noticed that the Bluetooth and WiFi was not working..... My wife and I mentioned this to our salesman Alec and he to us that there was nothing wrong with the car... We believed him and after several phone calls to Motorpoint Roswell and personal phone calls to Alec our salesman, the issues continued... We took our model s to the Tesla dealership to have the problem diagnosed.. To our surprise they Diagnosed that the MCU Unit which is the main screen that operates the car. Cost to replace $1500. We called our salesman Alec about the problem and he said Motorpoint would not fix the problem, even though they knew about the issue before we purchased the car.... ... he said we should have bought an extended warranty from them for $6000.. My response was you knew about the problem and you should've deducted that amount from the sales price because we paid you guys cash for the car So that we could have the option of having it fixed on our own or choose another car to purchase. So this company will take your money and run. And leave you high and dry. Bad business. Very bad business. read more

Allique was very helpful during my purchase, but this dealership was a total disappointment. I'm 3k in repairs since I purchased my Model S. For future Tesla owners, DO NOT purchase a Tesla from this dealer. Once you sign the paperwork, you're on your own. You've been warned. read more

Shawn helped us out at Motorpoint Roswell, he answered all of our questions and was friendly and helped me find exactly what I was looking for in my first car! The staff was great and office space was clean. Great car lot! read more

Shawn and Alec definitely made the process smooth. I was in communication with Shawn through email for a couple weeks prior to visiting and he was very prompt with his responses and had answers to every question I had. I will honestly say I'm not very trusting with salespeople but at the end of the day, I got a great car at a great price with little hassle. Another plus was that I was able to drive the car to my mechanic's shop for an inspection. They followed through with everything that was agreed to which definitely led to that fifth star. Rosita was prompt with any repairs that was made, which was definitely appreciated also. Overall, everyone was great and extremely attentive. I'll be returning when the time comes again. read more

Alyque at Motorpoint Roswell was amazing. I am a first time buyer who just moved here. He got me financed in my dream car and provided GAP insurance and an extended warranty at an amazing price. Make sure you see Alyque at Motorpoint Roswell!!!! read more

Awesome experience! Alyque was a pleasure to work with. I will be returning for my next car in the future.

attention to the general public! be warned of being scammed by this dealership!! i've warned them, emailed them, texted them, called them and told them that i would publish this if they didn't make me whole! i also just reported them to the bbb! this dealership will scam you out of "tax" fees that they basically double on the invoices, only finding out that they remitted a portion of what they collected from me and pocketed the rest! they owe me almost one grand, and have completely ignored my attempts to just give me the money i paid them back! buyer be aware! not an ethical business!!!! read more

I had a terrific experience. After trying to buy my Tesla online through Carvana and Vroom (both failed to close), I was able to get the same car for $4,000 less with more options (including Ludicrous mode!). Nooris was incredibly responsive, especially when we had a last minute major delivery issue, often responding after hours and on Saturday. Can't recommend Roswell enough! read more

Shawn helped me buy my first car! Great service and very helpful advice. Thanks for helping me find a great deal!

My experience with Motorpoint Roswell was nothing short of the best. Many times car dealerships try to take advantage of you and trick you, but not once did I ever feel slighted or bamboozled. Shawn took very good care of me. He kept it real with me all the way through, and I've never been more happy about purchasing a vehicle. They gave me a great financing rate that was significantly lower than brand name dealers in the area. Since leaving the lot they have called to check in and see how I liked the vehicle, and made sure everything was still going smoothly. I have raved about my experience to everyone, and encourage readers to check them out! read more

Great experience and nice car! I highly recommend to make business here. Shawn was very helpful!

Did a great deal on a beautiful car. Fair prices and excellent service from Alyque and the team!