Thanks again to James and the amazing service. My rental process went smoothly and timely. I can't…read moresay enough great things about the entire process. Warmly, Krystal F

Damien Trahan Jr was great! He was very helpful and professional. We will be back to this location!…read moreVery pleased!

We rented a car here and after parking it, saw it had a flat. They said to come in and they'd…read morereplace it the next day as they were closed for the day. We arrived the next morning and they said "oh, we don't have any cars ... sorry." Terrible customer service!!!! Don't rent here!

DO NOT rent a car from here if you expect to actually get a car . On the morning of our reservation…read moreas we are on our way to pick up a reserved car . They called us to let us know now they cancelled our reservation because they don't have any cars to rent ! Our entire day was planned on having a car to drive out hours to our multiple destinations. They had US call their other locations to see if there were any cars , which there weren't. The agent helping was polite it could do nothing . She said what happened was an an internal problem where their system did not update availability, which allowed us to make a reservation. I can't believe this is the type of problem we are experiencing from such a big national company. Anyhow we are now scrambling to find another way to get to our reserved activities. So we don't lose our on our hundreds of dollars spent and they have already stole our time . Oh and after 40 minutes of calling various locations , the last agent said there is no point in calling because they can't do anything ! POOR Service! Avoid !!!!!!!

If I could I'll put 0 star!! It was a nightmare! I had my…read moreconfirmation and when I show up no car avalaible !! No help for find me a solution and no one cares that I paid for an uber to get there. My trip was ruin because they did not call me or emailing me before. I´ll never rent a car with hertz in the future.

Brandon and Adam were very professional on my rental and return. I think my complaint is with the…read moreway Hertz will accept a reservation request and confirm it even when there are no cars available. none. zip. nada. The solution is apparently to make a reservation and then call the location before coming over to see if they actually have the car you reserved. Sad but true. Live and learn! I will be very careful renting with Hertz in the future. Brandon was nice and professional when he told me there were dozens of reservations and no cars at all. What could he do? Well, he rented me a massive, huge, gigantic full-size heavy-duty Ram 2500 truck! Hey, I like adventure and this qualified! I got to drive this beast, very carefully, around New Orleans for a few days! What fun! I even parallel parked on Magazine Street! What a challenge! I didn't put a single ding in it and I did my best to avoid the infinite number of potholes in the roads around here. It rode like a tank and drove like a tank. The biggest challenge was actually getting into it! My wife is a strong tough sweet cookie as she climbed up there no problemo! It's high off the ground! I on the other hand, suffering with sciatica pain, had to experiment until I found a way to use my left foot and leg to climb up. Once I figured that out, life in a jacked up massive heavy duty truck land was good!

Had excellent service! Got the suv I wanted. It was clean and just washed. Noah checked me in, very…read morequick , knowledgeable . In and out in no time, highly recommend this location!

Very grateful for the Gretna Enterprise team - Noah and Kahlia went above and beyond to provide…read more10/10 customer service. They delivered the car rental to me, upgraded it at no cost, and were very accommodating to my unforeseen circumstances. All around very professional, super helpful, and top-notch cleanliness. Will certainly rent from again!

Unprofessional, rude and nasty establishment. I've rented from this place several times as an uber…read moredriver. The ladies are telling uber drivers that it's mandatory for them to purchase additional insurance when it's not. According to uber terms and agreements additional insurance isn't mandatory but you will be liable for any damages.

I have rented from this location multiple times and each experience has been worse than the…read moreprevious. The last 2 times, including today, I got there to be told my reserved full size truck was not available, they only had electric cars. The woman at the counter, Cary, is always RUDE, not helpful and very unapologetic. Avoid this location like the plague unless you enjoy elevated stress levels. I wish zero stars was an option because that is what this location deserves.

My review is for the following timeframe: January 16, 2025 through January 19, 2025…read more Thank you so much to the staff that helped us. We received a warm welcome that morning and everyone was awesome. I checked in at 9:46 a.m and there was no line. The gentleman that helped us was friendly, cool sense of humor, and over all very helpful. Prices are very decent and am so glad made reservation at this location. Thank you again so much. We'll be back.

Have you heard that joke where some mean kid offers you a Hertz Donut?? If you said yes, you…read moreprobably got punched and they said, "Hertz (hurts,) Donut (Don't it)? Ouch!! Well OUCH is how I feel about my experience with Hertz Car Rental by the New Orleans Convention Center area. My boyfriend and I got a car rental for a quick road trip while we were in town. We reserved a car with Hertz, but on the day of pick up, we ran into all sorts of issues. Starting off the reservation for associated with the credit card, and my boyfriend's credit card was recently reissued so the card paying for the reservation is no longer available. Credit cards change so often, it is archaic to associate a reservation with a credit card and not the person who paid for it. To add insult to injury, the employee was like YOU have to call the reservation line and they MIGHT just change your CC on file OR cancel and rebook your reservation. Ugh, bro what can't you do it? So UNHELPFUL!! While we were dialing the reservation line, the staff was checking their cell phones and laughing with each other making jokes. Very unprofessional and unhelpful. So we had to call the reservation line blah blah blah, delay our travels. Then wait for the next available associate again. At this time they are asking for a bunch of random information like our personal insurance policy. I'm thinking who remembers that stuff off hand. Ask me ahead of time... but apparently you aren't even required to give it to them. This is a method for tricking the naïve and trying to upsell. Thennnnnn we also paid for a full take of gas... but by the time we took their key, go up 4 flights of stairs on the parking garage, get to the scratched up car, the car was almost empty. To be precise it was 55 miles to empty. So more time wasted is added to our timeline to go get gas immediately after to begin our adventure. The Toyoya Corolla Cross was decently clean looking but I still wiped it down with disinfecting wipes. It was spacious for 2 people but not too comfortable to sit in. The delays caused by Hertz included the time calling the reservation line and also added time to go get gas. It literally caused me to miss one of the attractions I was most looking forward to during my visit, since we got back to town later than anticipated towards the end of the day. Returning the car was less bad, but just another hassling driving up their tiny garage and in the afternoon there was only one person working, so it was slowwwwwwwwwww to check out once again. I hate leaving bad reviews... but if you look at all of the reviews... anyone who had a decent experience was more of an exception and a sh*t experience is the norm. During the multiple waits I was there, other customers had a bunch of issues too. Save yourself time, money and hassle and book a car from someone else.

Nola Black Car is the BEST Limousine service in New Orleans... Customer-Service is thru the roof…read more.. This Past Thanksgiving Holiday .. I flew from LAX to New Orleans .. And my driver .. Mohammed .. Picked me up at the airport in New Orleans And drove me to Mobile, Alabama .. He returned Saturday after Thanksgiving & drove me back to the airport .. To board my return flight to LA... Thank-You Mohammed for your continued service... Mohammed is professional & always on time... Great conversation .. Might I add .. The Denali SUV'S are immaculate... Happy-Holidays Mohammed... See you next year... Thank-You! -Grateful- ms. glen

From the initial quote until the minute we were dropped off our entire experience was terrific. The…read moreresponse of the company to my couple questions was within minutes. Our driver Telichia was terrific. She gave us some great tips on New Orleans and on top of that she was a terrific driver. The car was very clean. Thank you to Nola black car for all your great work.

Just rented at this location. Professional, friendly, courteous, engaging are just some of the…read morewords I can use to describe the young lady that took care of my reservation! I read comments on here and was worried about getting a car so I called ahead of time was assured by Ariel that cars were available. When I showed up Ariel was there and made the rental process as seamless as possible. Great experience and will definitely rent from them again !! People, give them another chance !! Ariel told me things had changed and she is definitely right !!! Thank you again !!

This company is horrible. I accidentally left my backpack in the car for five minutes. Ran back to…read moretry and fetch it. The car was taken to another lot and mysteriously the bag disappeared. Yea probably because one of your employees stole it! I emailed corporate to let them know what happened...no response. Do not rent from this company! And if you do...I hope you do not regret it.

Great experience from the moment we walked in the door. Super friendly and helpful. They truly…read moremake the experience all about you. Will definitely recommend.