After reading the abysmal reviews from the large rental car companies in the area, I reached out to…read moreA Priority One and met James. From the jump, James delivered amazing customer service. He was kind, communicative, professional, and easy to work with. His prices are reasonable. He had just the kind of car I needed, and James goes above and beyond - he picks you up from the airport! You will not get that kind of service from the large companies. He also will bring you back to the airport after you drop off the car. I highly recommend James.

Much more affordable than all the other car rental places. They drop off for you where you need, at…read morethe airport or where you are staying, and they will drop you off at the airport, no extra charge. Extremely reliable, friendly, and helpful. Smooth, easy, and quick, unlike the airport rental places. I will use them from now on and always recommend.

I want to emphasize that this review is specifically for the Avis at Louis Armstrong Airport (MSY)…read more Other Avis experiences have been far better. The rental started off bad. It took me 45 minutes to have the car delivered. Advice: don't offer that service, if you can't do it efficiently. It generally takes less than 5 minutes to walk to the car. It got worse. The battery on a 2026 hybrid died, and they wanted to charge $173 for a jump! The explanation was that I didn't pay for roadside assistance insurance. My take: a ne w car should have a good battery, and, given that modern cars don't let you forget to turn off the lights, plus I'd driven during the day. So I had it jumped, drove 20 minutes to make sure the battery was charged, checked out of the hotel, and... the battery was dead again. It took 6 hours to get a tow, for which they wanted to charge $319. At this point, they need to refund the rental. I am serious about this, even if work is paying.

We had a confirmed reservation with Avis to pick up a car. When we arrived, we were told the…read morevehicle would not be available for at least an hour and that we needed to be placed on a waitlist. They could not guarantee when -- or even if -- we would receive a car. What was most disappointing was the attitude. The front desk agent and the manager seemed completely indifferent. The message was essentially: "Wait if you want, or don't." No solutions. No effort. No urgency. We ended up walking a few blocks to Enterprise. Even though they also had limited availability and we did not have a reservation there, their team went above and beyond -- calling other locations until they found a car for us. That's what real customer service looks like. I strongly recommend avoiding this Avis location. There's a reason it has such low ratings. Our experience certainly supports that. P.S- attire was VERY unprofessional!

A strange experience, to a certain degree, but for me it worked out fine. I did have to wait about…read more15 minutes before they knew what car I was renting. I also had to wait about 15 minutes before I could drop off my car. Just seemed to me like they were under-staffed. But the staff that was there was very polite and efficient. My car was very clean. And ran well. The strange part is that you have to walk through the hotel, then out double doors then around a corner. Some people will find this very vexing. I personally gameify stuff like this in my head and thought it was eccentric, much like the city I was visiting, so no harm no foul for me.

Budget Car Service -- Absolutely Unacceptable I have never…read moreexperienced service this poor. I arranged Budget in advance, paid top dollar for a one-day rental, and even scheduled my pickup an hour earlier than necessary to make sure I had plenty of time. I returned the car the same day at 5 PM. Instead, I waited over an hour, along with roughly 50 other customers. Every other car agency at the location was getting customers their vehicles on time--Budget was the only one with a massive line and customers sitting there for over an hour. The employees at the counter showed absolutely no urgency or concern. I flew to New Orleans for a business meeting, only to arrive after the meeting had ended. The clients had already left, and I lost the account. This is exactly why we have Uber. I could have simply called an Uber, but I specifically arranged a rental in advance and paid a premium expecting basic professionalism and reliability. Budget completely failed. I will never use them again, and I strongly recommend taking your business elsewhere. I'm a single mom I had to pay for this trip myself. This was the worst experience of my life, and it cost me a lot.

We rented a car here and after parking it, saw it had a flat. They said to come in and they'd…read morereplace it the next day as they were closed for the day. We arrived the next morning and they said "oh, we don't have any cars ... sorry." Terrible customer service!!!! Don't rent here!

DO NOT rent a car from here if you expect to actually get a car . On the morning of our reservation…read moreas we are on our way to pick up a reserved car . They called us to let us know now they cancelled our reservation because they don't have any cars to rent ! Our entire day was planned on having a car to drive out hours to our multiple destinations. They had US call their other locations to see if there were any cars , which there weren't. The agent helping was polite it could do nothing . She said what happened was an an internal problem where their system did not update availability, which allowed us to make a reservation. I can't believe this is the type of problem we are experiencing from such a big national company. Anyhow we are now scrambling to find another way to get to our reserved activities. So we don't lose our on our hundreds of dollars spent and they have already stole our time . Oh and after 40 minutes of calling various locations , the last agent said there is no point in calling because they can't do anything ! POOR Service! Avoid !!!!!!!

I would give this location zero stars if I could. I made a reservation online and walked over to…read morepick up my rental, only to be met by rude and unfriendly employees. After waiting in the lobby for over an hour, an employee escorted another family to their car but was still unprofessional and dismissive toward us. Despite having a reservation, we were never given a rental car. When I went back inside to ask for assistance, the manager, Amanda Kozey, was unwilling to help resolve the situation. Because we never received a vehicle, we had to cancel our plans. This was one of the worst customer service experiences I've had. I would never rent a car from this location and would not recommend it to anyone.

I walked in wanting a small pick up truck due to my car being in the shop. They didn't have any…read moreavailable, but they accommodated me with one of the big GMC pickup trucks. Super respectful and helpful staff!

My review is for the following timeframe: January 16, 2025 through January 19, 2025…read more Thank you so much to the staff that helped us. We received a warm welcome that morning and everyone was awesome. I checked in at 9:46 a.m and there was no line. The gentleman that helped us was friendly, cool sense of humor, and over all very helpful. Prices are very decent and am so glad made reservation at this location. Thank you again so much. We'll be back.

We made a reservation in January. Our reservation was for June 4. Now they tell us that they can't…read morereserve the reservation because the prior renters hasn't rentered the car yet. We are a large group that wanted to take a family vacation to DC. Now we upshit creek without a paddle. I will never rent a nothing from these people again. Have a good day

Nola Black Car is the BEST Limousine service in New Orleans... Customer-Service is thru the roof…read more.. This Past Thanksgiving Holiday .. I flew from LAX to New Orleans .. And my driver .. Mohammed .. Picked me up at the airport in New Orleans And drove me to Mobile, Alabama .. He returned Saturday after Thanksgiving & drove me back to the airport .. To board my return flight to LA... Thank-You Mohammed for your continued service... Mohammed is professional & always on time... Great conversation .. Might I add .. The Denali SUV'S are immaculate... Happy-Holidays Mohammed... See you next year... Thank-You! -Grateful- ms. glen

From the initial quote until the minute we were dropped off our entire experience was terrific. The…read moreresponse of the company to my couple questions was within minutes. Our driver Telichia was terrific. She gave us some great tips on New Orleans and on top of that she was a terrific driver. The car was very clean. Thank you to Nola black car for all your great work.

Dave and Laura at Nifty Car Rental, New Orleans (affoliated with Priceless). And their team, were…read morefriendly and efficient. Laura explained the contract in a very understandable way. Car was pretty, in excellent condition, drove smooth. Great gas mileage (38.8 mpg). I will definitely return to use their services in the future.

I rented with Nifty Car Rental and the experience was AMAZING! From the moment I landed I received…read morea text with instructions on what to do and how to retrieve my vehicle. Unlike the larger rental car companies, communication was SPECTACULAR and I was able to speak with a live human to answer questions when needed, and they helped me extend my rental car as needed. Any time I come to NOLA I will be renting with Nifty!

The location is great. In the Hilton and easy to find…read more However, when we went to pick up our car, they didn't have the size/category we reserved. Their lot is so small. they don't have an inventory so there was nothing else they could give us. We were stuck with a vehicle that was too small. Why book and reserve a car months in advance and not be ready for us?

I had a very disappointing experience with Avis at the Hilton Riverside location in New Orleans…read more I reserved and prepaid for a rental car well in advance, expecting that my reservation guaranteed a vehicle would be available when I arrived. However, when I got to the rental desk, I was informed that there were no cars available for pickup. This completely defeated the purpose of making a reservation and paying in advance. To make matters worse, I attempted to cancel the reservation through the Avis website, but there was no option available for me to do so. I then had to spend additional time on the phone with customer service just to get the reservation canceled and my refund processed. The entire experience was frustrating, inconvenient, and a complete waste of time. I was left scrambling to find alternative transportation at the last minute because Avis failed to honor a prepaid reservation. Better communication and inventory management are needed to prevent customers from being put in this situation. I would strongly encourage Avis to improve its reservation system so customers are not charged for services that cannot be provided.