1. Hertz

    1. Hertz

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    Kapaa, HI

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    She helped us with a special on Jeeps too! 100% recommend going for the jeep!
    Adrian S.

    There's one staff member who made this a 5/5 experience and that is Aimee! It was about a 30 min wait to be assisted, my family and I were ready to get moving for our trip and Aimee made that such a smooth and fun process with her awesome energy. She helped set the tone for a great trip :)

    Lines every time I was there over two days, with only one desk clerk.

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    2 years ago

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    Alamo Rent A Car

    Alamo Rent A Car

    3.6(412 reviews)
    4.4 mi

    We arrived in Kauai a few nights ago. We booked a midsize SUV. When I checked in with Chioban…read more(sp?). She was super friendly and welcoming and check-in was super quick without hassles. I asked for leather seats since I have a condition where I have pain with sitting if the seats are not tilted upward and solid like a leather seat. There were only upholstery seats when I went outside to look so I came back inside to talk to Chiobhan. She went and found a leather seated car that had just been returned and said it'll take 15 minutes to clean which we were fine with. When the Mazda CX-50 car came out, we got in and took off but after about a mile or two, I was having pain because the seat was not very good and didn't tilt upward. So we turned around and went back in the parking lot and I was greeted by Alan and told him I'm having pain and I'm willing to upgrade for a better car. As I was heading back to the office, I saw a higher model Mazda CX-90 AWD and sat inside it and it was really nice and the leather seats were more firm and tilted back like I needed. I took a picture of the license plate and told them this is the one I wanted. They said no problem but I need to pay an upgrade for you and I said I'm happy to. Both Chiobhan and Alan we're super friendly and no nonsense and were quick to respond and take care of business with a high-level of customer service and in a very timely manner. I drove away very happy with how I was treated and with the car. Now I'm driving around with a beautiful and comfortable higher level Mazda SUV. I just need to remember next time to order a crossover or premium SUV.

    They have shuttle buses from the airpot exit to the rental car office, although you can also walk…read moreover here directly. The staff members are super friendly and patient with questions, and it's easy to pick up the cars from their parking lot.

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    Hertz - carrental - Updated September 2026

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