Check in was quick and efficient. The lady helping me was polite and quick with getting me checked in and to my car! 5 star customer service. I got locked out of my vehicle on the second day. I called customer service they were very nice and were able to get the car unlocked in under 10 minutes. Saved the whole day for me lol. Great experience!! read more

We had an issue with our rental car three days into our reservation, and the Hertz app instructed us to speak with an agent in person. We waited in line and were helped by a younger female employee with black hair sitting to the left of Joelynn, on 2/20 around 6:15pm, had a ponytail, wearing a polo floral shirt and was not wearing a name tag but I believe her name is LANI. From the moment we spoke to her, she was extremely rude, dismissive, and unprofessional. Before even listening to our situation, she abruptly told us we needed to talk to the guy outside to create a report. We calmly explained multiple times that no one was outside, but she kept insisting in a condescending tone, as if we didn't know what we were talking about. When we went back outside and spoke to the employee there, he told us we actually needed to go inside. Before we could even respond, she came outside and started speaking to him in a very disrespectful and aggressive way right in front of us, telling him things like "you need to do your job" and questioning why he wasn't standing outside. It was shocking and uncomfortable to witness. No employee should be speaking to coworkers or customers like that, especially in front of customers. She then told us they were completely sold out and had no vehicles available, but eventually gave us an older Nissan Altima. When we got inside, it didn't have CarPlay, which made navigation difficult for our trip. We hadn't even left the lot yet and went back inside to ask about other options, but she was nowhere to be found. Thankfully, Joelynn helped us next, and she was the complete opposite. She was kind, professional, and understanding. She immediately found a Buick available and had us taken care of in less than five minutes. No attitude, no resistance, just excellent customer service. Joelynn and the gentleman outside were great. Unfortunately, our initial experience with the other employee was incredibly unpleasant. Her attitude toward both customers and coworkers was shockingly rude and unprofessional. Customer service should never make people feel like they are a burden for asking for help, especially when dealing with an issue Hertz instructed us to resolve in person. read more

Paid by card. Hertz is located at the airport and you take a shuttle to get to the pickup and drop-off location. This Hertz location doesn't maintain their cars well at all. The first 3 days were spent going back to the Hertz office to exchange cars. The first car was full of ants and the key fob ran out of battery, the second one started smelling like gas fumes inside the car and was chokingly strong, and the third card couldn't maintain air pressure in all 4 tires. We ended up keeping the third card and just put air but OMG... what a hassle and a waste of a few days of vacation. I will never rent from this Hertz again and do not recommend. read more

Surprised at the genuinely low ratings for this Hertz location. We took the shuttlebus here directly from LIH and upon arriving, noticed there was just 1 other person in line in front of us. And no sooner did I step into the line did an employee immediately come up to greet me and check me in. She noted that my reservation was under a President's Circle tier membership and immediately walked us to a nearby SUV without the lengthy hassle of upselling insurance and other various coverage. The great thing was that I had made the reservation for a medium sedan, but was quite thankful for the SUV as it turned out to be necessary navigating the HUGE potholes we encountered navigating our way up Waimea Canyon State Park. Drop-off was a breeze as well. Definitely won't hesitate to book at this Hertz location on my next Kauai trip! read more

If I could give these jerks zero stars I would! First off they kept trying to charge me hidden fees. Which they did get away with because no one at their office does absolutely NOTHING BUT TAKE YOUR MONEY! 3 days I got charged an over $1500. Tried to get it figured out with the ladies there but none of them did what they were supposed to or what they communicate what would happen, instead made matters worse. On top of that if your a local traveling from another island be prepared to get singled out and handed the worst fuckjng car on the lot. They gave us a car that was dirty inside and out and scratched up. There had better cars on the lot that they save for the none local resident. Never again!! Locals save your money! Don't rent from these rip offs! read more

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We came to Hawaii for a vacation. We had some mishaps and delays. When we got here, we were little grumpy when we found the Hertz van, we were so enthusiastically greeted by Elton. We couldn't help but smile. he was our first impression of the island and we were immediately reinvigorated for our vacation. I was a little apprehensive at the counter because I actually booked Hertz through a third-party booking. Sometimes these things go great and sometimes they go sideways. The line inside the Hertz building was short and they had several windows open so we really didn't have to wait long. We were greeted by Catherine. She did not have the enthusiasm of Elton, but she was a professional she quickly and confidently took care of us. There were six of us and we had requested a Tahoe. She actually upgraded us to a giant Ford expedition we were only the second people to rent it. It had 150 miles on it. It was an amazing car. We drove all over Kauai with the sunroof open feeling like rock stars !the people iat hurtz really helped us begin our vacation on a positive note. Returning the car was just as easy. I highly recommend this location. read more

Do not rent from this company at this location. I turned the car in full of fuel (I filled it less than 2 miles from the location and topped off three plus times). The guy accepting the car did not provide a receipt. The lady at the counter said she could not provide a receipt, the person taking the car in would print one for me. I went back to him and he said he emailed a receipt. I did not receive the receipt until I was beyond tsa and they charged me for 2.0 gallons of gas. I tried calling the location specific and no answer. I tried 8 times over 20 minutes. This is a total scam....DO NOT RENT FROM THIS LOCATION. I will be calling hertz corporate in a few days...I'm sitting on a plane taxiing now. Total scam location...do not rent from them. read more

Don't rent from here. If you do, make sure you have a copy of the receipt before you leave. They tried to charge me for 2.0 gallons of gas when the tank was above full. I put gas in less than two miles away from the facility and topped off three times and pulled the nozzle out slightly and topped off again. They are dishonest and trying to steal money from you. DO NOT LEAVE WITHOUT A COPY OF THE FINAL BILL IN YOUR HANDS. read more

They continue to serve us well. It's easy to reserve a car on line, the. Pick it up from the parking spot it's in - which is noted on a board. We be back next time we need a rental car. read more

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I had a bit of a situation today when the vehicle I initially booked turned out to be way too small for what I needed. I was bracing myself for a long, drawn-out process to get it fixed, but Keilecane turned the whole experience around! She made the entire swap incredibly seamless and quick. I didn't have to jump through hoops or wait around forever--she just handled it with total professionalism and a great attitude. It's rare to find customer service this efficient, and I really appreciated how she prioritized getting me back on the road in the right car. If you're coming here, definitely hope that Keilecane is the one helping you out. Highly recommend! read more

BE CAREFUL WITH LEAVING ANYTHING BEHIND IN THE CAR! THE CLEANING CREW ARE THIEVES AND LIE TO CUSTOMERS. THEY DO NOT FOLLOW LOST & FOUND PROTOCOLS. My car rental was great and as a President's Circle member, it was easy to take the shuttle, see my space # on the screen and go get my car. 5 stars for that. -4 stars for the THEFT that occurred when I came to drop off the car. --- I just returned my car yesterday (7/4/25) and I noticed I left a linen tote bag that had some belongings and food that were sealed and wrapped up properly for travel. I ran back to the car 10/15 minutes later and the car wash/cleaning staff RIPPED OPEN my bag, went through the multiple layers of plastic bags and containers and STOLE various food items!!! They flung my linen tote bag back into the car and when I came to confront them, they all LIED. I found a box of expensive donuts that I had bought from a LOCAL business flung in their trash can. Like vultures, the car wash/car cleaning team at Hertz Lihue ate the entire box up and also took a full container of LOCAL chinese food into their office!! I asked the gentleman inside the office about the container and he lied and said it was his own lunch and said I was in the wrong place. They ALL lied until I showed them my ripped linen bag and the empty box of donuts. They kept saying "we're not responsible once you leave items in the car." The Hertz website clearly has a lost & found page, which means there IS a process involving customers' belongings that the cleaning crew MUST follow... this location CLEARLY does not and their policy is to just tear into your stuff and find/steal whatever it is that they want. Can you imagine if I left my wallet or other valuables behind? They would have lied about that as well! Only one worker admitted that they ate the food and ripped open my linen tote bag and led me to the front office, where Caroline helped address the situation. She was the only one who admitted wrongdoing and said she would have a meeting with the car cleaning crew. She quickly refunded me the value of the food items that they stole and apologized. I appreciate Caroline's help and attentiveness to the manner. I have lodged a formal complaint against this location's cleaning crew, because it seems that they are running a theft racket behind the scenes. I hope no other customers have lost belongings because of their blatant thievery and unprofessionalism. As a resident on Maui, it pains me to see locals do such negative things, especially when I came to Kauai to enjoy the island and support LOCAL businesses. My partner and I love living in Hawaii and it is so sad to see that a whole team would band together and LIE, STEAL, and be RUDE to customers. Yes, I'm President's Circle, but I don't even care about my "status" when it comes to things like this. This is human decency. Had they left my bag at the car wash station, I would've gladly tipped someone for doing the right thing. SHAME on the car wash/cleaning team at the Lihue Hertz. I have lodged a formal complaint with corporate and I hope someone gets reprimanded/the team learns a valuable lesson from this. read more

Very inefficient. 45 minute wait. A husband cannot check in if his wife made the car reservation. So our 45 minute wait became 60. Too bad. read more

I'm a Hertz Gold Member. Some locations are batter than others, but this location is awful. When I got my vehicle, it was literally filthy. Like disgusting. It had dirt and hair everywhere. And the door panels had splattered food on them. Outside of the vehicle was also very dirty. The rear side of the vehicle was severely scratched and dented. Only reason I wrote the review is because of the reaction of the exit agent when she saw the vehicle. She could care less. She told me if I had a concern, then I should take a photo of the item. I did take a photo per her request. And now I'm posting the photos on here for other people to see for themselves and make a decision. read more

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I was a bit hesitant on renting from Hertz after reading these reviews, but figured the other 5 star places werent doing rentals for anything less than a week. Just bit the bullet and hoped my "Hertz Gold Plus" Membership would help me avoid a lot of the headaches and issues people are talking about. The shuttle pickup location is literally across a small parking lot and street to the actual Hertz lot, but they have it fenced off so you have to walk all around the fence if you decided to trek it. Shuttles came after 10 minutes but its a race with other passengers to get onto a shuttle. I highly recommend signing up to be a Hertz Gold member, I was able to check-in via the app ahead of time, input all of my information, and skip the lines. Literally, got off the shuttle, saw my name and spot number our car rental was in and proceeded directly to our car. Our car wasn't immaculate, but it was clean. I still took pics of the door dings, scratches, etc before hand just in case. Everything worked, car drove well and it suited our needs. Returning the car was easy as well... pull into the lot, they direct you which lane to park in, didn't feel rushed to get out, hop onto the shuttle and we were back at the airport in under 5 minutes. read more

The quality of the vehicles at this location is terrible. One car worst than the other. Some are damaged, others are leaking or filthy. Super long lines in the heat and only one person allowed inside at a time. It can easily take you 1-2 hours just to get to the counter. The staff is somewhat friendly and polite but the condition of the cars are BAD. Really bad. Being a gold member and having the highest status with Hertz, I expected vehicle options and maybe an upgrade for our trip but instead we ended up downgrading our vehicle choice and getting a lower tier because it was in a little better condition. Very inconvenient and disappointing. Be aware! read more

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Dear Hertz Customer Service, I need urgent assistance regarding a very upsetting experience I had with a rental vehicle from your (Lihue airport) about a week ago. When I rented a new Cadillac SUV, I was excited at first -- but that quickly changed when I noticed that the rear door was severely dented, scratched, and clearly damaged in multiple spots. I was shocked and immediately tried to report it, but it was a weekend and all your staff were too busy and ignored my attempts to speak with them. One employee finally told me to take detailed photos and videos of the damage, which I did thoroughly. Since we were delayed, we assumed (our biggest mistake) that your company had proper records of the vehicle's condition and left the parking lot. We returned the vehicle on time, but to our shock, the inspector said, "We would never rent a vehicle in this condition." We immediately showed them our timestamped photos and videos clearly proving the damage was pre-existing. At that point, the inspector said, "You guys are OK to go." However, another inspector came and insisted it was impossible that such a damaged vehicle had been rented out. They called the manager. I told them to please do so -- I was very upset and demanded to know how your company could give us a car in that condition and now treat us as if we caused it. We submitted all photos and videos to the manager. The manager said it would take about a month to resolve. Yesterday, I received a Vehicle Incident Report claiming there was no prior damage to the vehicle. They are now asking for photos of additional damage near the steering column, which we had never even seen or been aware of -- of course, we didn't take photos of an area we never checked, because we were shocked and focused entirely on the visible rear door damage. I am in disbelief, extremely frustrated, and honestly very shaken. I've had a clean driving record for over 20 years with no accidents or scratches. The idea that Hertz would rent out a damaged car and then try to blame the customer is outrageous and deeply unfair. I've tried to contact you by phone multiple times, but I assume no one is available due to the weekend. I also attempted to email, but I'm not sure it went through. This situation has completely ruined my weekend -- I feel angry, anxious, and I haven't been able to sleep. The emotional distress and time spent dealing with this is unacceptable. Please advise me immediately on how to escalate this issue. I am considering legal representation if this matter is not fairly resolved. I sincerely hope this rental company has CCTV, because the damage is old and there are rusted parts, which makes me believe that other people must have used this car before. read more

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I don't think I've ever written a review for a car rental location, but using Hertz in Kauai was truly an awful experience. We were assigned a vehicle nowhere near my size preference and made the fateful decision to try changing it. After forty minutes of waiting (with no separate line for President's Circle) a manager took my driver's license and disappeared. We stood there helplessly for fifteen minutes until he suddenly returned with a new set of keys. Our new car had a broken windshield wiper. We could see it right away. This vehicle should not have been offered to anyone. We were told that yes, the wiper is broken -- but we'd have to wait in line AGAIN to get a replacement. Another fateful decision, this time to give up and drive away. Every time we drove in the rain (which was often) it was frustrating and borderline unsafe. Do yourself a favor and find a better company to rent from. read more

Very simple to grab the car and to return. Upon arrival there was a really rude guy yelling at all the arriving guest. He would only allow one person to go into the building. I get it, you wanna be organized but that's not a license to act like a jerk. Then we had issues in the middle of the vacation. We tried calling, after being on hold for 45 minutes they hung up on us. We attempted several phone numbers and never got an answer. Finally we drove to the place to clear matters up. Very poor customer service so we will never rent a car here again. read more

Hertz Rent A Car - Outdoor seating and rude attendant - Car Rental Near Me - Kauai, Hawaii

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Awful. I have never seen a shuttle driver treat passengers as rudely as this one did. read more

Hertz Rent A Car - Car Rental Near Me - Kauai, Hawaii

First car they gave us the mirror adjustments didn't work. So they gave us another one. First rain we hit windshield wipers were completely messed up. They didn't work properly. Would not recommend this location for a car rental. read more

We had to wait over 2 hours in line to get our car. The check in/out counter had 7 (maybe 8) terminals to work customers but had only 3 check out people working. The waiting line was out the door. The AC was not working. They know how much influx of people to expect since pickup time is on the application. They had a parking lot full of unused cars but were waiting for return vehicles which had to be checked in and cleaned before sending them out again. VERY un-professional. I will pay more for a more reputable dealer than use them again. read more

I had such a wonderful experience with Hertz in Kauai! The lady at the counter was incredibly kind and helpful. I wish I remembered her name, but she had a beautiful butterfly tattoo and the sweetest personality. She made the whole process so easy and pleasant. The manager was also amazing very professional and helped expedite everything so we could get on our way quickly and start my honeymoon. trip. Overall, such a great experience from start to finish. Mahalo, Hertz Kauai team! read more

Had to be somewhere right when I got to the rental and that's why I'm a golf member. Waited 45 minutes and missed my business lunch. Worse experience ever from Hertz read more

Here's a polished and professional rewrite of your message: We arrived in Kauai today as Gold Members with Hertz and went to pick up our car. Per the confirmation, our name was supposed to be listed on the Gold Board. While our name did appear, the reservation details were correct....When I asked the representative for assistance, she simply shrugged her shoulders and offered no help. As a result, we ended up waiting over an hour for a car outside in the heat....despite paying for a service designed to save us time and allow us to skip the line. Unfortunately, this experience has left us very dissatisfied, and we will not be using Hertz again. read more

During my recent experience at Hertz Lihue (LIH), I was shocked by the lack of cleanliness and vehicle maintenance. Both cars offered to me were extremely dirty inside--grease, dirt, food crumbs everywhere--and clearly had not been cleaned between rentals. One car had worn out tires and another, which they initially claimed was the only option, was literally covered in bird droppings, even on the door handles, and was missing a front indicator. As a President's Circle member, I expected better treatment but received none; staff seemed indifferent to my concerns and only produced another (equally filthy) car when I pressed for a replacement. The lot had plenty of other vehicles, but none were offered or upgraded despite my status. Ultimately, I was forced to buy Clorox wipes and spend my vacation cleaning my rental car. This is unacceptable service, and I cannot recommend this Hertz location to anyone wanting a clean, safe car or recognition for their loyalty. read more

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WARNING: I filled up the tank blocks from the airport before returning the car. I took a picture of the gas gauge in the return parking lot that showed it was full. Then when I received the bill later, via email, it said I returned the car without a full tank and charged me over $20. It was a total lie. You can't trust Hertz Kauai. Take pictures and save gas receipts. Car was fine, process was easy, but the dishonesty and trying to cheat me gets them 2 stars. read more

I still have never experienced as rude, nasty, bad service as I got from Lani here at Hertz. I go to Kauai every 3 months and make sure to use any other car rental each time. But, I notice the long lines and pissed off people over at Hertz each time. SPARE yourself, go somewhere else to get a car. ANYWHERE else. read more

We have used this Hertz the last two times we have been to Kauai. Unless you have endless time, rent from somewhere else. Last year it took an hour to get a car. This year, we waited an hour to get to the counter to get a car assigned and we are now waiting 20 minutes and counting to get the car. We have to wait for someone to bring it to us. Even though someone took our car number, we are still sitting here waiting for a car. Last year I wrote it off as a fluke but this year, it's become apparent this place is horribly run. read more

Horrible check in service. Employee was unprofessional and cussed because her computer was down. My car wasn't in the right stall. Huge grease stain from previous renters head on the head rest. Avoid this location. Also, president circle doesn't matter here and you can't choose your own car. This took way too long to get a car as a gold member. They need to improve their employees attitudes as well read more

As a Hertz Gold Presidents Circle member, I expected a seamless rental experience. Instead, there were no Gold members listed on the board--staff claimed it was due to "low staffing"--and everyone, regardless of status, was forced into a line that stretched well over an hour in the hot sun. The employees were shockingly rude. Customers were told it was their fault for booking during a busy week, one employee (blonde hair in pigtails) mocked people by saying they needed to take "happy pills," and the manager herself threatened to call the police on me simply for pointing out that customers were waiting in unsafe conditions. I had thousands of dollars' worth of medications that melted while I waited, and fainted in line, yet staff showed zero care or concern--in fact, they seemed to enjoy it. I ultimately cancelled my reservation on the spot. This location is an embarrassment to the Hertz brand and should be shut down until properly staffed and retrained. If you value your time, money, and dignity, avoid Hertz at Lihue Airport at all costs. read more

Probably the worst car experience I've had so far. The only good thing I've experienced was the shuttle ride from the airport to the rental area, which was still a bit confusing. We arrived to the airport and was glad to see the rental area was only across the street so I thought not too bad but then the area was closed and there's a sign that says you have to take a shuttle to another location. Once we get there, it was NOT coordinated at all. If you're a gold member, you get to stand in a separate line to get to the front desk sooner (if your name is not on the board yet) and everyone else stands in the regular line. OH MY LANTA, there were people still cutting from the exit door and no one said anything. And the lines were SLOW. I can't even imagine if there was a longer line. When it was finally our turn, it went smoothly but we waited forever for our car. People who stood in line AFTER us got their car before us, and we weren't even getting a fancy car (basic mid size). Luckily someone saw us sitting there and was like you're still here? And she took our slip of paper and ran around the lot trying to find our car. Tsk tsk. When we finally got the car, we saw multiple damages but they said take pictures of it for your records so you won't get charged......ummm ok? Overall, not the best experience here which is really surprising considering we have gone with Hertz on Oahu, Maui and Kona and never had this happened to us. I would recommend avoiding this. read more

Hertz Rent A Car - Car Rental Near Me - Kauai, Hawaii

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Super fast service! No lines! Booked the Camero which barely fit our luggage (4 checked bags, 2 duffle bags, and 2 personal bags)! Customer service was ehhh, the lady at the counter gave no eye contact and didn't smile, she sounded very monotone too. Otherwise glad we booked with Hertz! read more

Hertz Rent A Car - Car Rental Near Me - Kauai, Hawaii

We got a compact car from Hertz for a week in Kauai. Everthing went very well. People were very pleasant and we liked the price too. I will use them again read more

All the negative reviews and it was very iffy! But it was so fast and efficient, We took the shuttle from airport and saw my name on the gold board. Looked for the stall number listed next to my name and the car was there. Key was in the car. Do the run through of the chemist and check out with the guard... he asked for the driver license of the driver and the person who booked (me) I didn't wanna drive so haha! Then he says good to go. Out in 10mins! Drop off was speedy, grab your stuff by the time you say you were going to and once they get the car back you get charged the .99 remaining. Or if other charges were needed. I didn't have any issues. read more

So after a LONG flight, a shuttle picked us up from the airport, the airport is literally next door. We got to HERTZ 95 minutes ago and we are still waiting in line and for some strange reason there is only ONE person working. People are hot, and frustrated at the horrible service. They did offer room temperature water, meaning HOT WATER, but the time wasted here is unwarranted. Very disappointed at the lack of service provided. read more

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Wow, read the one star reviews, they basically mirror my experience even as a Gold member, service delayed because of no posting and everyone in one single line. Vehicle is dirty, missing cosmetic parts, power passenger seat malfunctions, dings and scratches - photos taken. Told no replacement vehicle available. Already into a 45 min. wait after a six hour early, early flight just wanting to get to Princeville an hour and a half away, so off we reluctantly went. Really, if you read this before renting, seriously consider a competitor, we will. read more

Awful experience. We will never use hertz again. I would give no stars if possible. When picking up we waited in a long line to see a couple arrive, the female flirted with one of the attendants and got placed at the front t of the line. A right between the customers nearly broke out and not a single employee was attentive to the situation. read more

Warning! I do not recommend renting a vehicle from here! We returned our car on time. Received a letter 12/16/23 asking us to return the vehicle! We called corporate immediately & spoke to Cecil. Who assured us they had the car & confirmed we returned it on time. Only to open our credit card bill right now and they charged us for the car thru 12/9/2023, an extra week!. The folks checking in & out the cars look very young. Perhaps high-school age. Not sure this is shady or incompetence. But it's a hassle we now have to deal with! So unfair of you Hertz! I'll be calling the Better Business Bureau in the morning. Just read other reviews where folks received scam charges after turning their cars in too. So I encourage you to call the Better Business Bureau, if you too, were taken advantage of by the particular Hertz. read more

Terrible experience here. Long wait, only two people checking in people and one woman outside shouting at people. We asked here why people were being pulled from behind us in line and being brought in before us, she became angry. She said they are gold members and didnt use cheaper services like priceline, implying we had. We booked through hertz. She was clearly upset and kept coming back lecturing us on other customers and how much money they spend. Multiple times we tried to end the interaction but she kept returning. Eventually loudly telling us she had no problem calling security on people who dont like her pulling people from the back of the line in first. Once that pleasant interaction was done, the woman who checked us in was wonderful and efficient. We then went outside to wait another 30+ minutes for our rental car to be brought out. Will never use hertz again. read more

The check-in process was a little longer than I've experienced elsewhere, but I learned that it was because the computer system showed two reservations for me. I only had one confirmation number and email, so I'm not sure where the glitch was. But it was sorted out and I left with one car. Everything else about the rental was smooth-the car was clean and in good shape. read more