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    Hertz Rent A Car

    2.3 (65 reviews)
    Open 8:00 am - 5:00 pm
    Updated 2 months ago

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    Gladys R.

    Was disappointed at first that my reservation was cancelled yesterday but I was able to rebook. Picking up my rental was super fast. Stephanie was super friendly and quick!!! They make sure that the vehicle is clean and sanitized before you take it off the lot. Nice Toyota

    The extra charges they added after completed trip

    So I rented a car from them and I had a rental agreement for a total amount for certain days and time frame and they decided to change the total amount after I returned the car on the scheduled time frame/on the scheduled day and when I try to reach a representative all they have is a stupid automated message that won't let me speak to someone and the automated message wont help me with why they think they can change the total amount after the original rental agreement and when I picked up the car no one told me there would be extra charges

    Cockroaches!

    No a single star worthy! DO NOT RENT CARS HERE! 0 customer service. Unfortunately we got a car Polestar because our car is in recall. The battery doesn't last at all. Cockroaches everywhere! They told us that they will have a Jeep and will call us, they never called us back! Called them maybe 10 times it goes directly to voice mail. Finally came in today and they are sending us all the way down to FL! What a joke! Pictures of roaches are down here! Today is Saturday 8/13/2023 we got this car on Sunday 8/6/2023. The assistant Manager Stephanie was the only one that helped us, we give her amazing customer service. The only star that I give is for her.

    They helped entertain my son while I was doing all the paperwork. What a great team.
    Marcella S.

    Matt was a great help! Unfortunately, their IT system with booking cars online they overbooked the cars. Which leads to a lot of unhappy customers, and then the team here it hurts having to deal with it. Matt was so accommodating with me and my child and made it work out that I could walk out with the car for only $30 a day, the customer service was excellent and I truly appreciate all the help that all the sales associates offered. I recommend this hurts.

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    3 years ago

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    3 months ago

    Got me into the car I wanted but customer service was so rough. Everyone there was visibly upset about their timing.

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    8 months ago

    They will charge you extra for gas even tho I return the car with a full gas of tank thief!!!!!!!!!!!!

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    3 years ago

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    2 years ago

    Biggest car selection in the area! Love this location and I don't rent anywhere else.

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    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    Stephanie was super friendly and quick!!!

    Mentioned in 2 reviews

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    Budget

    Budget

    2.9(31 reviews)
    1.0 mi

    I've been renting cars from this Budget location in Boca for several years now, and the service has…read morealways been excellent. I've worked with both Mike and Hanna in the past--and again just this past week over the Christmas holiday--and they continue to be outstanding. Even during the busy holiday season, when things can get stressful and some customers can be difficult, they remain patient, accommodating, and genuinely helpful. They take the time to make sure everything goes smoothly and do their best to resolve any issues that come up. While other rental companies in the area were overbooking and even canceling reservations (which is crazy), Mike took great care of my rental and made sure everything was handled properly. Because of that, we were very happy campers/roadtrippers! Happy Holidays, guys, and thank you for the consistently great service!

    This site will likely be closed down soon. If you reserve a…read morecar here, it is likely you will not get ANY car. I reserved a car 48hrs prior to travel. Website indicated there were many (compact, mid-, full- ...) available. When I showed up, Manager Andrew told me "Yeah, we don't have any cars". Airlines also over-sell their capacity, but when they are oversold, they are obligated to compensate you ("$400 to take the next flight"). This unfortunate site has an unsustainable business model. Hopefully, they will be removed from Kayak and Google Maps soon. If you would like to gamble on being stranded, then reserve a car here.

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    Budget
    Budget - I recommend better training on Budget policies and procedures as well as course on customer service to the public.

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    I recommend better training on Budget policies and procedures as well as course on customer service to the public.

    National Car Rental

    National Car Rental

    2.0(22 reviews)
    0.2 mi

    I was really impressed by the volume that this tiny neighborhood location does. Both, when we were…read morepicking up, and dropping off, we saw a steady stream of customers picking up and dropping off. The inside was handled by the manager and one employee, and I saw at least one employee pulling the cars up. Everyone was pleasant, competent, and a pleasure to interact with. The selection at this location varied from being nearly sold out when we picked up to being fully stocked when we returned. This will be our go-to location in the future.

    Do not rent from this location. First let me start by saying I have been an emerald club member for…read morethe past 10 years and only rented from National. Upon arriving, I was given a car with 40k+ miles, lights that didn't work and an awful smell that permeated through the entire car (I had to drive with the windows open at all times.) I immediately called National and was sent to Roadside Assistance who told me to return the car the next day. I arrived right when they opened, was told there were not any vehicles available and to come back later, which I did. Again, no vehicles available. Daniel M., the Manager had no problem allowing me to drive with an unsafe car. Acknowledged the smell in the car. Said it was probably from the place who fixes their tires and didn't have anything to say about the lights. When I returned the car, Daniel gave me his card and claimed he would take care of the bill, which he did not. I sent him an email. No response. Called and he pretended not to remember me (which was completely unbelievable) and then said the contract was closed so basically too bad. He then let me know that if I fight the bill with my credit card, i will be put on a do not rent list in the future. One might consider that a threat. I called National multiple times, emailed, received a claim number and the promise of a return call from corporate, then local and to this day, none of the calls came. We decided to fight the credit card bill and National had the audacity to claim there were no complaints about the car. I have since rented from SIXT which is absolutely amazing. Quality cars and more importantly quality service. For the amount of money car rentals charge these days, this National location is not worth it.

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    National Car Rental
    National Car Rental

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    Hertz Rent A Car - carrental - Updated June 2026

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