I've been renting cars from this Budget location in Boca for several years now, and the service has…read morealways been excellent. I've worked with both Mike and Hanna in the past--and again just this past week over the Christmas holiday--and they continue to be outstanding. Even during the busy holiday season, when things can get stressful and some customers can be difficult, they remain patient, accommodating, and genuinely helpful. They take the time to make sure everything goes smoothly and do their best to resolve any issues that come up. While other rental companies in the area were overbooking and even canceling reservations (which is crazy), Mike took great care of my rental and made sure everything was handled properly. Because of that, we were very happy campers/roadtrippers! Happy Holidays, guys, and thank you for the consistently great service!

This site will likely be closed down soon. If you reserve a…read morecar here, it is likely you will not get ANY car. I reserved a car 48hrs prior to travel. Website indicated there were many (compact, mid-, full- ...) available. When I showed up, Manager Andrew told me "Yeah, we don't have any cars". Airlines also over-sell their capacity, but when they are oversold, they are obligated to compensate you ("$400 to take the next flight"). This unfortunate site has an unsustainable business model. Hopefully, they will be removed from Kayak and Google Maps soon. If you would like to gamble on being stranded, then reserve a car here.

Not really a huge selection and never have bigger cars available. Small location and they act like…read morethey renting you a Rolls-Royce when you rent a crossover.

My insurance company, Geico, booked the car for me, and Enterprise charged me for a larger vehicle…read morethat I never asked for; now they want an extra $406 for a car that kept stalling--which was actually dangerous.

This guy Joe Cohen, he will no ONLY get you the best deal and your dream car but he also is so…read moreknowledgeable and will guide during the WHOLE PROCESS. Since I got divorced I didn't know if I was coming or going when it came to cars and lease, but since I Met Joe he has it all covered. He is getting me my new car next week Every single step this guy is here for you !!! The best car BROKER Joe Cohen

Joe Cohen got me a good deal on a car. this guy is the best. The best deals the best service. Go…read morenowhere else you'll just be wasting your time.! Thanks, JOE !!!

Seems like 40% of the time they don't have any cars avail. They manage their inventory without any…read morebuffers it seems and books 120% of the cars they have, counting on no shows and cancellations. Often you go there and have to wait hours for someone to maybe return a car, in which case it's often not cleaned well and only has a partial tank of gas. Go to Avis, SIXT or Enterprise instead.

Got me into the car I wanted but customer service was so rough. Everyone there was visibly upset…read moreabout their timing.

If I could leave less than one star, I would. Perhaps one of the worst car rental experiences I've…read moreever encountered. I showed up to pick up my car. I had a reservation, and it was a corporate rental. The rude, incompetent, miserable, and indifferent woman working the counter decided that she did not like my recently issued Florida drivers license - which also had been uploaded to the app and accepted by the Sixt platform. She informed me that it was her prerogative that my again newly issued Florida drivers license showed wear and that it was her prerogative not to rent us a car. Rather than sit there and argue with a fool, I made a reservation at a different Sixt location, showed up and picked up a car. At a lower price, so thank you for saving us a little bit of money. I will also share this rather ridiculous experience with Sixt corporate - however, I can't imagine that they will do much with it, considering that they hired these incompetent individuals in the first place! Sixt, you really should do better!!!!!!!!!!

Really bad experience. Do NOT recommend using this company! Should have looked at reviews first…read more Even if price is a little less, not worth using this company. Very poor customer service

I recently booked a rental at Palm Beach Airport but had to make a last minute change to the return…read moreportion of the reservation. I tried to get everything done on the phone but it was a hassle and a chore to do so. After wasting a good 20 minutes on hold and going back and forth with an inept clerk, I was told to call the airport location directly to make my requested changes. Even with a reduced amount of people renting cars, Avis PBI didn't pick up the phone a single time and I called 3 times. I then had the idea to drive down to the Yamato branch in Boca Raton in order to speak with someone directly. Surprisingly, these guys were absolutely outstanding. They changed my reservation quickly ans even didn't some insider tricks which got me extra days for less money. I have no idea how this worked but that's what haokened! I was on my way within 5 minutes and I left very happily. Why isn't all Avis customer service this good?

Unfortunate to have to leave this review, but this downtown boca location SCAMS customers. They…read morewill charge you for unfilled gas if you don't point out the discrepancy on your bill, AND they do not coordinate with AVIS 800# if you need to extend your rental. The customer MUST extend through the 800#, and can agree to a rental return date/ time, however the location will bill you for a full extra day of the original drop off and pick up time are not the same. The manager fully knows he's scamming people, but would rather spend his time on HARD ROCK BETS!!!

We have rented SUVs from this Enterprise several times, and Randall's customer service is always…read moreoutstanding. He's quick to fix any issue and makes sure we leave happy every time. That's why we keep coming back!

Customer service was sub par at best. Definitely been to better Enterprises in the area.read more

Do not rent from this location. First let me start by saying I have been an emerald club member for…read morethe past 10 years and only rented from National. Upon arriving, I was given a car with 40k+ miles, lights that didn't work and an awful smell that permeated through the entire car (I had to drive with the windows open at all times.) I immediately called National and was sent to Roadside Assistance who told me to return the car the next day. I arrived right when they opened, was told there were not any vehicles available and to come back later, which I did. Again, no vehicles available. Daniel M., the Manager had no problem allowing me to drive with an unsafe car. Acknowledged the smell in the car. Said it was probably from the place who fixes their tires and didn't have anything to say about the lights. When I returned the car, Daniel gave me his card and claimed he would take care of the bill, which he did not. I sent him an email. No response. Called and he pretended not to remember me (which was completely unbelievable) and then said the contract was closed so basically too bad. He then let me know that if I fight the bill with my credit card, i will be put on a do not rent list in the future. One might consider that a threat. I called National multiple times, emailed, received a claim number and the promise of a return call from corporate, then local and to this day, none of the calls came. We decided to fight the credit card bill and National had the audacity to claim there were no complaints about the car. I have since rented from SIXT which is absolutely amazing. Quality cars and more importantly quality service. For the amount of money car rentals charge these days, this National location is not worth it.

I was really impressed by the volume that this tiny neighborhood location does. Both, when we were…read morepicking up, and dropping off, we saw a steady stream of customers picking up and dropping off. The inside was handled by the manager and one employee, and I saw at least one employee pulling the cars up. Everyone was pleasant, competent, and a pleasure to interact with. The selection at this location varied from being nearly sold out when we picked up to being fully stocked when we returned. This will be our go-to location in the future.

We just rented a SUV here for spring break, and my experience was excellent! Cam was so patient…read morewith the chaos of spring break and helped us get the SUV we wanted and get on the road from our trip! Everyone here is very nice and professional: Reilly enjoy using this location.

Super nice staff! Needed something for 6 adults, 2 car seats. Extremely accommodating & a great…read moreprice! Smooth transaction!

Went back and had to return the car and had the pleasure of speaking with Mishka. She was friendly,…read moreattentive and got me in and out in less than 8 minutes. I find this location to be a hidden gem and almost don't want to post so that it stays that way. . We had a wonderful experience from rental to return and this will be our new go to location on a go forward. Thank you for making our rental experience great!

STAY AWAY!! Incredibly rude and unprofessional. Went to pickup a midsize vehicle, was provided a…read moreeconomy car. When we questioned if we would get a price accommodation, she immediately canceled our reservation. Asked for proof of the cancellation and refused to provide it to us while charging my card. Would recommend anywhere else. STAY AWAY