The car was ready and clean when I arrived and drop off was quick and efficient. So convenient to…read morepick up a rental car for a work trip and not have to go all the way to the airport.

Enterprise tried to charge me for a maintenance issue on a rental vehicle -- a warning light that…read morewas not my fault. I followed the rental agreement and reported the light as required, yet they refused to take responsibility and pushed the charge anyway. This company blames customers for their own mistakes and aggressively tries to collect outrageous fees. Document everything and fight back -- they won't play fair.

The staff is very friendly and helpful, they upgraded me to a full size SUV for free as a compact…read moresuv was unavailable. The deposit they require is much less than their competitors and they had no problem letting me keep the car longer than I expected to need it. I'll definitely be going back here the next time I need a rental!

Having a car available when you get there to rent it. We got a message the night before we got…read morethere right when they were closing, so I couldn't call back till the next day to be told. There were no cars available that I had rented already, did not help me find another car left me without a car.

I had to rent a car after leaving my car at the auto repair shop. This was set up by Nationwide…read moreInsurance. I asked for a small SUV and "Nick" went out if his way to get me one and drove to the auto body shop to drop off. I had to wait over a half hour but Nick said they were "short on help." It was a Chevy Equinox and I was impressed with how clean it was. I had problems with windshield wipers that would not turn off but I did not drive that suv very far. Just to do errands close by. Enterprise, so far, has not disappointed our family. Thank you, Nick!

Worst costumer service I ever experienced in life The…read morebranch manager Diego pallares-aceves has some kind of race issues!! He told me I needed a I.D and credit card.. in which I gave have him . Then he ask me for a passport library card all kind of things in which I didn't have on my person . So he denied me the car because of those things.. this cool white guy whom i shared a uber with to get too the enterprise with had the exact same things I had which was ID and credit card.. he was given a car immediately what no problems .. this branch need to practice equality

I rent a vehicle a minimum of 2x per year, when I go on my 2K+ driving trips. I always us…read moreEnterprise because I have shopped around and even with my AARP and alumni discounts, Enterprise is still the best price and provides the same quality vehicles. In early June I went to MN fishing in a lovely Chevy Trailblazer. The vehicle was a pleasure the staff where very helpful, allowing me to chose the SUV that would suite me best and told me, "if I didn't like before I left bring it back we'll exchange it". The drop off was easy. Leave it Sunday night and throw the keys in the drop box. Above all else, the staff is exceeding kind. It's tough to find good customer service, but this facility has it nailed down.

Worst experience ever went to West Virginia n they van was filthy inside no vacuuming at all n they…read morelet doc didn't work low battery so couldn't lock doors and anything very disturbing I will be going to better business bureau Monday n ever website possible overcharge people and not providing great service will get you reviews like this fire the manager

On October 27th, 2023, an employee of this store ran into my parked Corvette with an Enterprise…read morecompany vehicle. Its been over a year now and I still haven't been compensated by the Enterprise Damage Claims unit for the damage or missing out on a year of use waiting for their appraisers to come by who never showed up. Nobody at Enterprise reached out to me at any point of this process. It's always been me making contact and them just kicking the can down the line. Keep telling me they need another week when they've had over forty weeks already. Now they're on the "Checks in the mail" run around acting like it still takes 4-6 weeks for mail to be delivered, when its more like 3 days for regular mail and an insurance check should have been overnighted or at least certified priority mail. Supposedly checks have been mailed USPS three times and FedEx overnight once and they expect me to believe all those got lost when I don't have any issues with other mail being lost. No tracking information was provided for any of them, probably because they haven't actually mailed one. Just wasting more time. They didn't need anything else the first four times the check was supposedly sent, now before sending it a 5th time they suddenly needed a copy of my title for some reason. I was assured multiple times that the check would be here on Thursday, if not Friday at the latest. Its now Monday and I still haven't seen it. Over a year since your company damaged my vehicle and nothing has been done about it except many hours wasted and a season down the drain that I'll never get back. How long could I get away with doing nothing if I smashed up one of your crappy fleet vehicles? I bet your car was fixed right away.

Kylie and the team were super nice from the beginning of getting my rental. Didn't have any issues…read moreor problems. I was able to pick up and drop off without any issues. I'm super glad I was able to do business with this location. Definitely recommend! great job :)

So this not a review against the branch BUT the company. We rented a vehicle on July 20,2024 to go…read moreto a wedding in Waukesha, WI that started at 4:00 pm. Mind you Waukesha, WI is 2 hours NORTH of Naperville, IL, we used our own I-pass and all the tools per our I-pass were paid. Got home returned the vehicle and then a few days later got a "citation" from enterprise saying we missed 2 tolls in Markham, Il at 5:05pm and 10:20pm. HMM well that would be some kind of MAGIC that here we are at a wedding in WI and getting charged for tolls in Markham, IL at the same time. Called enterprise and spoke to 4 separate people, responded to the emails asking for proof and SENT them proof, time stamped photos from wedding for BOTH tolls, called the Illinois tollway authority and had an enterprise employee speak to them. The tollway authority has NO record of sending this citation nor any record of the vehicle traveling south to Markham,Illinois. We got off the tollway in Downers Grove and that was the last exit going north or south for the vehicle. Enterprise charged my card, so I called again, the employee said to escalate it and ask for a manager in the customer service dept. So I did the NASTY lady I spoke to kept talking over me, saying I wasn't telling the truth, saying she was the ONLY manager. What a SCAM, if they do this to 100 people a month that's $2800 because the toll was $3 (that we didn't go through) PLUS a $25 fee! SCAM!!! and the person answering the emails needs to check themselves, again I did nothing wrong we weren't even in the STATE and they keep saying that we somehow were in Markham, il @ 5:05pm and in Waukesha, WI @ 5:07pm! Prove it, we have photos of the car going north and south and getting off at Downers grove 55th street plaza. Shame on such a big company for NOT doing the right thing and SCAMMING customers who rent from them! Just got ANOTHER email from their customer relations " telling me that because I rented the car in Illinois I am guilty". Again check your info before you send emails and put it in writing! Wasn't in the state at the time of the toll violations - @ Chris M enterprise.com/en/help/c... is not a valid site I have all the info you are asking for but cannot get it to you with that site you posted Just called the 855-266-9289 and that is a call center who was not able to help or get me to Chris M - this is really becoming a bad joke - had to report this fraud to our bank too as they stole the money from our account

Rented a car from another location. We had issues with CarPlay not working. A very helpful…read moreindividual here reset the system in the car for us and got us back on our way. Thank you for being friendly and helpful!

This is for the Enterprise Aurora location off 59 by the Shinto. A coyote had a death wish so I…read moreunfortunately needed a rental car. They offered to pick me up and I was able to drop off at the repair shop. Everyone was nice and no big issues. What I didn't like; - minivans/SUVs availabe on the day of my rental were Chrysler pacifica hybrids which are awkward vehicles and get 18mpg - $20/day for extra insurance fir scratches, crashes, etx - pets are not allowed in the vehicles Other than that no issues but I'll update if they arise

Beware! Erroneously charged me $25 because they originally claimed I mis-entered the license plate…read more# into the Illinois Tollway's website despite me providing photographic proof and 3 out of the 4 tolls being charged correctly. It's taken over 3 days and multiple hours of phone calls and the charge is still not resolved despite the phone representatives indicating they will remove the charge. I will not be renting from Enterprise and specifically not from this location again.

DYLAN EMBODIES GREAT SERVICE, VALUES EVERYONE WHO COMES THROUGH HIS DOORS, AND HAS A CUSTOMER…read moreSATISFACTION MINDSET!!! I originally booked the Oswego Ogden Enterprise location but because they were giving me a hard time, I went down the road to this Aurora Ogden Enterprise. Dylan, while working with another woman in-line ahead of me, greeted me as soon as I walked through the doors even though he was the only one working. There were 4 other customers in that lobby waiting! I saw Dylan treating ALL the clients who came in with respect! Oh, and you know how you can tell when people don't want to help you? That wasn't the case with Dylan. He gave his 100% in making sure all the clients in the lobby were attended to, he made sure they knew they were acknowledged, and that they were satisfied with their rental. Dylan gave me available vehicle options and walked me through the entire rental process, not missing a step! I chose a car that was not yet prepped and he promised a clean time of 10 minutes or less--he delivered on his promise as the car came out clean and ready to go. Dylan is why I continue to trust and use Enterprise's services and he is what EVERY Enterprise should strive to be and provide to their customer. Make Dylan a regional manager or give him a promotion because, Enterprise, this is one of your best employees!!!

Always always trust the reviews... I figured purchasing a car here would be a great idea lol they…read moresold me a car and exactly 5 days later after a diagnostic I found that my sensor was torn, car had been in a wreck and my back brakes were Bent out of frame..did enterprise try to make it right? No they made me go through my warranty and pay out of pocket to fix the issues... so yea buy and rent at your own risk.

I give this place a solid four stars. The service is just okay, everyone is cordial, but do not…read moreexpect them to go above and beyond for you here. Or so I thought - keep reading. I rented a 15 passenger and there was trash left in the back. I get that it's a ginormous vehicle, but on top of the food wrappers there were boogers and/or food smeared in the windows. Um, yuck. After I signed my life away, stating that I won't go pick up people from Mexico or Canada, someone delivered to me a still dripping wet school bus. I said to myself, self, how nice of them to wash up the school bus for me. This thought process quickly dissipated as I drove off and realized the side mirrors were wet, but still dirty :| I squinted through the mirrors the whole ride home. Once I arrived, my kids and I spent 20 minutes of our time cleaning boogers, picking up trash and cleaning side mirrors. What great fun we had spending $120/day and having to clean up nastiness before we could utilize the rental. Listen closely, despite the drama above, there's a few reasons why this is a four star review vs two. The school bus drove well and we experienced zero issues, mechanically. The second day, someone from enterprise gave me a courtesy call to confirm things were going well with the rental. Once I politely complained about the cleanliness, or lack thereof, I was given an apology and a discount on the rental. Although my initial experience warranted two stars, the willingness of the service rep to care about my concerns is why I'll rent here again.

Very disappointed with customer service. Rented a car for 6 days and in day 3 of the rental the…read morecheck engine light came on. Called the office but they were closing within the 1/2 hour. Did not offer helpful suggestions to remedy the situation. Instead told me to "start calling other locations that are open" How am I supposed to know what locations are still open? I am not from here, I don't know where their other locations are. I got a phone call on day one that I had the car asking about the service, wish they would have waited a day to really hear my opinion. The situation is additionally frustrating as their office is closed tomorrow and we don't know what is potentially going to happen to this car with the check engine light on. Here's hoping we don't end up stranded in this car while attending my nieces baptism tomorrow.

Despite the fact that this is a neighborhood location with a far smaller selection of vehicles as…read morecompared to the large airport lots, I have always rent my cars from this location. There are many reasons why I do this (and I've done this at least a dozen times). When I come to Chicago, I often do not need a car for the first several days of my trip, so I don't need to rent from the airport shortly after arrival. However, even if I did need to have a car from the the outset, I would probably opt to take Lyft or Uber from O'Hare to Naperville. Why? Because unlike the airport lots, which charge all sorts of taxes and concession recovery fees that add about 60% to the base rental rates, at this location the added fees come to less than 10%. Also, because this is a small location, service has always been very quick. And as soon as your paperwork is settled, they pull the car right up to the front, so all you have to do is step out the door and into your waiting car. There are some drawbacks, of course. If you walk into this location without a reservation, it is possible that there may be a very limited selection - or even no cars at all. Also, you will be limited in what you can rent. With some advance planning, however, you can avoid these pitfalls. I always come here with a reservation, and there has always been a car for me. Sometimes I even luck out by getting a upgrade to an SUV or minivan (yes, for me a minivan is an upgrade).

I rented a vehicle from this National location 6/23 at 1pm. I drove it up to Fond du Lac Wisconsin…read morefor work, was there for two days and then tried driving back on 6/25 just after 11am. 20 minutes into my drive, while on the highway doing 70mph, the car lurched and then the dashboard lit up showing the vehicle was overheating. I popped the hood and come to find there is basically no oil in the brand new vehicle. They were unable to get a tow truck to me quickly stating it would be 2 hours from when they were first notified of this issue and given an address for the driver to meet me at. I then drove roughly 3-4 miles from where I was at to West Bend only to find that the Enterprise is no longer there, luckily the car salesman directed me to where the new spot was 1.5 miles down the road. Since this occurred, I have had no response from the branch on how to rectify this issue and ensure other customers are not put into a dangerous situation due to their gross negligence. This also caused me to miss several scheduled work meetings that I traveled to up from the Dallas area. Terrible service on the vehicles by them and even worse customer service after the incident occurred. I would not recommend this location to anyone.