I had a confirmed reservation with Hertz, arrived on time, and was told they had no cars available. What's the point of making a reservation if the company doesn't honor it? There was no proactive solution offered--no replacement vehicle, no transfer to another location, and no real effort to fix the situation. I was essentially left stranded and had to scramble to find another rental at the last minute, which cost me both time and money. This is unacceptable for a company of this size. A reservation should mean something. If you can't guarantee availability, you need a better system in place or at least proper customer support when things go wrong. Very disappointing experience. I will not be using Hertz again. read more

Hertz Rent A Car - Hertz counter - Car Rental Near Me - Burlington, Vermont

After another rental car company couldn't accommodate our delayed flight, I checked with Hertz. Got a car for a fraction of what "the other guys" wanted ($140 vs over $800) and away we went. Thank you Hertz for being there and saving our trip! read more

My son was in an accident and in the hospital. I reserved a car on my Visa. When I got to the airport hurtz refused my payment and left me stranded at the airport while my son was in THE ICU. WHEN I found a form of payment they would except they charged me twice as much for two days than the original one week agreement. When I returned the two days later again the people at the desk were heartless sole less creatures that again would not help and where glad to leave me stranded at the airport. If not for a lady on the phone with corporate helping me I'm afraid I would still be at the Vermont airport with the sick people at the hurtz counter starring at me. read more

You can improve on everything and not charge people extra for gas when they returned the car with a full tank! Just say no to hertz. read more

Hertz Rent A Car - Charged for gas when I filled up less than 1/4 miles from the airport location - Car Rental Near Me - Burlington, Vermont

After the annoyance that was the BOS Hertz (not actually located at the airport), this Hertz Rent A Car was extremely easy to drop the car off at and was actually located onsite at the airport. You drive to the airport, follow the rental car drop off directions, park, and drop the keys and gas/mileage information at the counter downstairs. It took longer to schlep our bags to the counter than it did to work with the agent to drop it off. All in all, we were satisfied with our experience with Hertz. read more

Zero customer service. I have a rental and have a quick question. Impossible to get to a live agent. Worst customer service ever,

We make a lot of trips back to Vermont every year and I will 100% only rent from Hertz, one: their cars are always clean and actually there and two; Margaret who is usually running the desk is actually one of the best people I've ever dealt with in customer service or just general public interactions. We have rented from her, 12 times probably snd it's always very smooth and courteous, and understanding. Light years above Budget, no exaggeration, Budget is absolutely terrible the one time I accidentally did, "hidden deal" on Kayak and got them. Unpleasant and almost made it seem like it was my fault their computer was down. I will stick to Hertz for life, especially at BTV, mostly becusse of Margaret being very kind even when it is extremely busy read more

Dropped off car prior to my 5am flight out of Burlington in the key drop at the rental counter on the early morning of 7/7/24 with the information about the drop as instructed and the location somehow took two days to check in my car and they added almost $550 of charges for the extra time to the final rental cost. Talked with corporate and they said it should get fixed but over a week later nothing has transpired. No way to contact the location directly. read more

hertz have rude, unprofessional, unpleasant people working there. Some of them like to talk over you or make their good bye speech and slam the phone before you can say anything. All need customer service needs training again. I will never or let my friends or family rent cars from hertz read more

This company refused to take my debit card even though I booked 5 days in advance But the person didn't even try to work with me. I had already PAID. Why do you take people's money color and not actually offer the service? Horrible company. I would not use it in the future. read more

16 customers in line at Burlington airport because Hertz has only two employees. I'll use Turo (like Airbnb for cars) next time.

Oh wow AWFUL. Rented a car for a road trip specifically asking for Bluetooth. The rentals Bluetooth was in and out and the radio crashed three times. I called this location every single day for seven days. Trying to get some information never once did they answer. Finally drove back at 5 AM to make a 1 PM drop off to test positive for Covid in route. I circled the airport for two hours calling every single Hertz asking for key drop info - to not expose anyone. The only person who answered the phone on the corporate line, said they would charge me $90 for someone to walk outside and take the keys from me. Continued calling to even organize that .., I'm still calling no one is answering any number. Enterprise if you want humans & a fair rental. Dropping this car off nearly doubled my rental. read more

The car they rented to me almost killed me. I rented a car for 2 months and they gave me a car where the fuel pump didn't work and my car stalled in the middle of the highway. Then I tried swapping out the car for FOUR days. Imagine sitting in the middle of nowhere with a broken car while on vacation and the manager refuses to reach out, update or help you. Finally they gave me (after 4 days) a new car... but downgraded it (I'm paying more for a worse car)? Horrible location. Please do not rent from them, because they do not do maintenance checks on their car and the manager won't even help you (even if you almost die). read more

Hertz is usually a great company to rent from. We rented at Heritage Aviation at the airport for private flights. The car was delivered by the airport location on time. Here is the problem. The car was delivered with less than a full tank of gas. I only drove 6 miles and was charged for 2 gallons of gas. That would mean that a Toyota Camry gets 3 mpg. This location is IMPOSSIBLE to get on the phone. I have been trying for 2 days to get someone and they send all calls to Hertz Corporate who also does not pick up. I will be disputing the charge on my credit card. read more

I was worried about charges and the renting experience from the Burlington airport location given the Yelp reviews, but it ended up being much better than I expected. The pickup and dropoff counter is in the airport itself so that made it convenient to find. From there, it was up an escalator and down two corridors before reaching the garage where the rentals are kept. Getting into and out of the garage does not require passing through a fare gate or even getting slowed down by a parking lot arm. I received the standard Nissan Versa for my ~100 mi roundtrip; the car did come with an inexpensive car snow brush, which I didn't end up using. What made the experience good was a car was available for pickup before my scheduled time of noon. I was able to return the car within 48 hours so I did not get charged incorrectly. The concern was whether I'd get back in time, but given my reservation and paranoia, I built myself a little buffer room. The same woman processed my pickup and return so I think that made things easier, and there aren't a ton of cars so the whole process was pretty smooth. read more

Worse hertz ever. I'm a presidents circle member and I made my reservation and the counter was closed before 2 am. All of the folks on my flight were stranded, but the enterprise customers had their car. I had to pay $50 bucks for a taxi. Don't do it to yourself, go with enterprise with this location. read more

I'm only giving one star cuz you have to give one to write a review or I'd give them no stars. This is the WORST rental experience EVER. I canceled 3 days in advance and they refused to refund my $228.00, finally after getting Expedia to fight for us, they refunded $178.00, still keeping our $50.00! I will NEVER RENT HERTZ again....EVER!. Really, there are soooo many other car rental options. Choose any of them before choosing HERTZ. read more

really amazing this is Hertz-told them would return the car full and did-they still charged a $100 fuel charge.....they obviously did not even bother to look....once the fuel charge is added, it is almost impossible to get rid of it-you need a time/stamped fuel receipt....so you would have to anticipate in advance that they plan to rip you off then there is no phone number to call to resolve the issue.....just send a message on line and hope for a response.. total nightmare...stay away!! read more

Easy access to rent and return the car. The car was also clean and had no issues. Great service this weekend!

I had a wonderful experience. The station agent suggested an upgrade. I accepted. The car was a Volkswagen Jetta. We were able to take in the Fall Colors and shuttle my daughters' friends from Middlebury. We explored the Shelburne Museum and really relaxed. Thank you, Hertz. read more

Most important, great staff! I reserved a mid size SUV. Had minor issues. Was immediately resolved and a replaced with another vehicle. Had a great trip to Stowe and a quick return. What a difference with my experience in Salt Lake City Airport!! Whew! Pros: Great Airport location! A staff that cares! Cons: NONE read more

Not the Hertz of old! Trouble light for low tire pressure on from pickup. Car not clean, someone's old tortilla chIps and other small trash left behind. Many control buttons sticky, Avis next time time. read more

This is my favorite rental car company, but you may want to go to another Burlington location. There two guys there in their late 40s, one of which was a manager, that were complete jokers. Unprofessional in appearance and service. One of them used to work at another car rental company a few years ago, I assume he got canned. I get treated great by the other staff there so I can give it three stars, but those two buffoons need to go. read more

My flight delayed almost 2 hours and landed 1AM but as I confirmed with calling Hertz counter before I took off the lady was waiting for me I hope she got paid double over time. I was very happy without Gold service but when I returned 2PM next day no one was at car return area and I had to write down the milage and gas and stop at the counter to check out 1st time for past at least 3years with Hertz read more

I just got charged 42 dollars for returning a car 17 min late (according to their time stamps). I have a copy of their terms and conditions that says that no excess will be charged if less than 29 min late. Guess what, they are not honoring that. I got charged a full day for the 17 extra minutes. Beware! Update: I am updating my rating to stars because a manager finally showed up, after about a half hour waiting, and reversed the charge. read more

My husband rented a car from March 17th to March 30th. When he picked up the car he was asked if he wanted additional Liability Insurance, he stated definitely NO, as our private car insurance covers rental cars. The gal that helped him added the insurance at an additional $244.00 plus all the fees that goes along. Not sure if it was a mistake or Hertz just trying to pull a fast one on him. He signed the agreement not aware the insurance was added. I just saw our credit card charge, instead of being the balance owed of $233.63 it is $471.00. I called Hertz to dispute the charge and they stated since he signed the agreement they cannot credit the unwanted insurance charge. The customer service person for Hertz stated that if this Hertz office authorizes the credit she will reverse the additional $248.00. I have been trying to call this local office however they do not pick up the phone, doesn't matter what time of day I call. I will never rent from Hertz again and just want to warn all of you to make sure they do not add anything to your agreement without your permission. read more

First time in Burlington and I rented a car with Hertz through Expedia. I arrived and Margaret and Randy assisted me promptly. Randy asked where I would be traveling and after I advised him he suggested an SUV with an excellent rate without pressure. He advised the area I was headed was suppose to get snow. He was right on the money. The vehicle was clean and well maintained. A very pleasant experience. read more

Very poor customer service. I didn't read the entire rental agreement (fine print and middle aged eyes) so didn't know they were charging me for a weekly rate and didn't know that they had put fuel purchase option on the car. I returned the car after 5 days, with a full tank, and was charged for a week's rental and also charged $45 to fill the car, which was already full. I called customer service and their only response was that "I shouldn't have signed the agreement without reading it in full". My bad, yes. But I am still very disappointed in the poor service. read more

Pretty decent service!! The lines however were really long for such a small airport. Great service though that always wins for me!!

Betty from Burlington was awesome, and so was our convertible!!! I hope if you are in Vermont you have the pleasure of meeting Betty!

car was fine, clean , not complaints,, I was very pleased , i didn't waste any time at the counter, easy in and out what more can you want in a rental car ? read more

My boyfriend and I decided to rent a car from Hertz for a weekend trip down to New York City. We rented the car online - paying a portion of it online and paying the other portion in person once we have picked up the car. We were given a 2016 Nissan Versa that was registered to the state of New York. According to the confirmation email I received, I would be charged for having the car for 3 days, an underage fee, and airport fees. Little did I realize the total of my bill until I was picking the car up at the airport - this did not match the total in my confirmation email. In addition to the hidden fees, we were offered a car that was not up to date on its inspection. I was pulled over in New York state due to the expired inspection, and was not offered an apology by the representative once I submitted the complaint. I am incredibly dissatisfied with the customer service, and I would not recommend renting a car from Hertz - perhaps try one of the other vendors at the airport. read more

Called the phone number and was transferred to someone who was pushing a rental car at me when I was really just looking for a rate. Was quoted 207.51 for a week long rental. When I called back twenty minutes later after looking for the best local deal - I got an incredibly rude female who cut me off saying they were sold out of cars, cut me off saying that I didn't talk to anyone and condescendingly dismissed me and hung up the phone. If that's how Hertz treats customers I will never rent from them. Incredibly rude. read more

Rented a BRAND NEW CAR for a 2-day weekend in Northern Vermont. Everything was great... it only had FIVE MILES on the odometer when we picked it up. read more

Beware if you prepay, they will try to offer a "better rate" at the counter, but this "better rate" is actually an upgrade / additional charge on top of what you prepaid. The people working the counter, who were very nice, don't seem to get this. Instead, they assured me that the "better rate" they were charging at the counter was the total amount in lieu of (not in addition to) what I prepaid. That turned out to be wrong, so I'm stuck with the amount charged at the counter plus the ~$500 prepaid, and customer service claims there is nothing that they can do to rectify the situation over the phone. Hopefully the online survey that I completed leads to more of a response from customer service. Check your bill closely and don't prepay or, better yet, use another company to avoid this hassle. read more

PARENTS BEWARE!!! Wish I could give this zero stars. My husband and I took our first trip with a rental car with our 13 month old son last weekend. The attendants at the counter were perfectly nice; however, when the manager brought the carseat out to us, everything went downhill. The seat was unacceptable and definitely unsafe for any child. We tried putting the seat in rear-facing and it could topple over by itself. The manager only suggested to have my son ride forward facing or he could go in an infant seat (both UNSAFE!!!). Other than that, he stood there offering no assistance. We needed up having to go to another rental company to rent just the car seat. I called Hertz customer service explaining how upset I was and all they said was, "I'm sorry you feel that way." Unacceptable. I will take my business elsewhere and so should you. read more

Rented a nifty Nissan Versa. Had under 3k miles on it and still had new car smell. Car was easy to drive and had a ton of room in it. Very pleased. Agent was very helpful and pleasant. read more

Vet friendly staff! The facility is on site so it makes it easy to retrieve and return your rental.

Lori was great. I had a bad experience at Budget, walked down a couple of desks and they couldn't have been more accommodating. Great service thanks! read more

DO NOT RENT FROM THIS COMPANY. Customer service is terrible and the bill was a shock. They put in over $100.00 in airport fees (concession fee recovery, energy surcharge and customer facility charge) which they forgot to mention during pick up. This is a true cloak and dagger company. Do not contemplate bringing the car back a day (10 hrs) late because my rate more than tripled for the day... BEWARE read more