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    Hertz Rent A Car

    2.5 (50 reviews)
    Closed 7:00 am - 5:00 pm

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    Hertz Chandler, San Marcos location. You can't get a more full tank!!  But Hertz still wanted to charge $25.50!!

    Rented a vehicle for 5 days from Hertz at the Chandler, AZ San Marcos location and opted to purchase the Lost Damage Waiver for peace of mind and so I could just drop the keys off and go when I returned. I opted not to pay for gas as I filled the tank before drop off. I thought everything was great when I dropped the car off and headed home. I was surprised when I received the receipt a few minutes after returning home and was charged for fuel because it wasn't full! (see photo). I called to find out why they charged me $25.50 for not having a full tank and was told the gauge didn't read full (I don't think this person counted on me driving all the way back to confront the BOGUS CHARGE!!) I did drive back and (again, look the photo AND miles to empty) confronted the "person in charge". We walked all the way out to the car and looked together and he insisted it wasn't full! This employee insisted he had a photo to show the fuel tank somehow even fuller than when I returned the vehicle! After 20 minutes waiting for him to find pictures of the fuel and odometer at the time of rental he tells me "this is your lucky day, I can't find any pictures" even though I personally walked around the car as a different employee took pictures inside and outside the when I rented the vehicle. Besides, how would they know the beginning mileage when I rented had they not taken pictures?!? Yea, My lucky day huh!?! I realize this employee was trying to save face because he was confronted but to tell me it was my lucky day to have to drive back and deal with obvious "error" (my quotes, I'm trying to be nice), was way out of line! Had I not driven back to Hertz this charge would have appeared on my credit card and I would have played Hell trying to get a refund. The picture posted is my photo upon drop off! FUEL TANK NOT FULL MY A$$! I will not put names in this review, but I will forward higher, you can bet on that! I own a Travel Business and you can believe this is going on social media and I will caution every client I have when booking Hertz...ESPECIALLY the Chandler San Marcos location.

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    Page 1 of 2

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    Review Highlights - Hertz Rent A Car

    To find Hertz, you enter the San Marcos Hotel lobby, then immediately take a right followed by another right into their office.

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    Silvercar by Audi

    Silvercar by Audi

    4.5(63 reviews)
    3.2 mi

    Late review... First…read moretime Silvercar user in Phoenix. This has got to be the easiest and quickest I've gotten a rental. From Sky Harbor, a quick shuttle ride to the Silvercar lot. Someone comes out and greets you, gets you set up. Pull up the app, scan the bar code and off you go. May have taken 10 minutes tops from the shuttle to on the road in an A4. Best experience I've had at a rental agency. All paperwork completed on the app beforehand saves so much time. Definitely not the last time I'll be using Silvercar, either in Phoenix or other cities with availability.

    I rarely write reviews, but I think this Silvercar location deserves it…read more Our original reservation was supposed to start a few days after our arrival at PHX, but due to complications with our ride. We decided to ask the Silvercar concierge if they had availability for a Q5 at that time. The reply was very prompt and they had a Q5 at that time. We headed to the Blue Sky Shuttle from terminal 4 which takes you to the Silvercar parking location. We had to scan the code on the Audi and it unlocked by itself. No lines, no counters! The staff were all very nice and courteous, they helped us with our luggage and off we went! The car was a clean and new Q5 with all the bells and whistles. It is an excellent car to take for road trips. The return was again no hassle and great. All in all it was a great experience costing less than what we would've paid for a fully loaded luxury car at another company. If I come to Phoenix again or another city that has Silvercar, I'll definitely use them!

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    Silvercar by Audi - A R I Z O N A ! ! !

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    A R I Z O N A ! ! !

    Hertz Rent A Car - carrental - Updated June 2026

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