Was told by the saleperson that I could not drop the rental off at the designated area I made the reservation for. Had to uber to the closest Budget. Got right in there and on the road. When I pulled up to the destination return airport there was a sign for Hertz rental car returns. Would have been nice if the sales lady knew how to confirm a reservation and not sent me to Budget in a $30 Uber I had to pay for also. Always going to use Budget from now on. read more

Had a wonderful experience at this Hertz. It's located inside the Crowne Plaza San Marcos hotel. Their tiny office it just to the right of the hotel reception. I rented a car for five days. I booked it using a third party app, Hopper. My car was ready and waiting for me at the front of the hotel when I arrived for pick-up. I even got a little upgrade. The car was clean and well taken care of. The two associates I interacted with were professional, friendly, and helpful. Since this location is inside a hotel, I was a little unsure about where to drop off the car. The office was already closed when I scheduled my return time. However, the same gentleman I met with at pick-up was still at the hotel and came out to assist me. He asked me to leave it at the front and that he would park it himself, even though he was off the clock! Excellent customer service. I received an email shortly after with my receipt and everything was correct. read more

This location is extremely convenient! We live close by and needed a rental car, so I could still get to work while my car was being worked on. We booked through Priceline because we honestly weren't sure what rental car places were in our area. To find Hertz, you enter the San Marcos Hotel lobby, then immediately take a right followed by another right into their office. The employees who helped us get the car were very friendly. They have a relatively small fleet, so we were offered the choice between a Kia Soul or Tesla Model 3. Naturally, we went with the Tesla! The pickup process took a little under an hour, which is way too long, IMO. We were the only customers in there, so that is my reason for not giving a full five stars. At pickup, I did really appreciate that they took pictures inside/outside of the car from every angle and email them to you, proving prior damage (or lack thereof). The car was very clean as well. Drop off was super easy. Their hours are 8-5, but you have the option of using the key drop box if you're bringing the car back after hours. read more

Renter beware. We had to use an insurance replacement through Hertz while our car was in the body shop for 20+ days. We were not responsible for the wreck and the other person's insurance was paying for it. When we arrived to get the rental vehicle we declined all the optional waivers (LDW, etc) but the clerk added it to our reservation without us knowing. When we returned the vehicle we were hit with a $800 charge that we never agreed to! When we disputed it the clerk just said I guess it is a "He Said, She Said" issue and would not cancel it. That is fraud and unacceptable. We repeatedly told them we weren't responsible for the collision and were not going to pay when it wasn't our fault in the first place. We will never use Hertz ever again! TERRIBLE CUSTOMER SERVICE. DO NOT RENT with Hertz!!!!!!!!! read more

Incompetence at best. Made a reservation for a minivan, they have no minivan upon our arrival. Second time this has happened in as many months. Don't waste your time. I see why they went bankrupt read more

I went and turn my car in on Saturday. As of today I'm still being charged. It's not my fault that all their employees walked out and quit. They're overcharging me to tell me my tax rate is at 12.4%... How can that be? They still have a hold on my credit card that I didn't even use. Worst service in history. I was supposed to get a receipt via email; almost 2 hours ago... I still haven't gotten it yet. read more

If I could give ZERO stars I would. I am in the unenviable position to have to rent a car through Hertz to do UBER. The customer service is beyond HORRIBLE. the rider customer service number 877-654-6600 is worse than calling the IRS. EVERY time I called I was on hold for at least 45 minutes. Inevitably there are always issues that you need to call this number because the specials they quote on line do not for one reason or another show up when the bill is due at the end of the rental. I am not sure is it is a HERTZ issue or and UBER issue but I would never rent a car from HERTZ for UBER again, there is absolutely not support and if ANYTHING goes wrong you are just screwed. read more

Rented a vehicle for 5 days from Hertz at the Chandler, AZ San Marcos location and opted to purchase the Lost Damage Waiver for peace of mind and so I could just drop the keys off and go when I returned. I opted not to pay for gas as I filled the tank before drop off. I thought everything was great when I dropped the car off and headed home. I was surprised when I received the receipt a few minutes after returning home and was charged for fuel because it wasn't full! (see photo). I called to find out why they charged me $25.50 for not having a full tank and was told the gauge didn't read full (I don't think this person counted on me driving all the way back to confront the BOGUS CHARGE!!) I did drive back and (again, look the photo AND miles to empty) confronted the "person in charge". We walked all the way out to the car and looked together and he insisted it wasn't full! This employee insisted he had a photo to show the fuel tank somehow even fuller than when I returned the vehicle! After 20 minutes waiting for him to find pictures of the fuel and odometer at the time of rental he tells me "this is your lucky day, I can't find any pictures" even though I personally walked around the car as a different employee took pictures inside and outside the when I rented the vehicle. Besides, how would they know the beginning mileage when I rented had they not taken pictures?!? Yea, My lucky day huh!?! I realize this employee was trying to save face because he was confronted but to tell me it was my lucky day to have to drive back and deal with obvious "error" (my quotes, I'm trying to be nice), was way out of line! Had I not driven back to Hertz this charge would have appeared on my credit card and I would have played Hell trying to get a refund. The picture posted is my photo upon drop off! FUEL TANK NOT FULL MY A$$! I will not put names in this review, but I will forward higher, you can bet on that! I own a Travel Business and you can believe this is going on social media and I will caution every client I have when booking Hertz...ESPECIALLY the Chandler San Marcos location. read more

Hertz Rent A Car - Hertz Chandler, San Marcos location. You can't get a more full tank!! But Hertz still wanted to charge $25.50!! - Car Rental Near Me - Chandler, Arizona

I have nothing but great things to say about renting from hertz at the San Marcos location. I've rented cars for years here and every time has kept me returning. Today Bryan was amazing, I rushed in thinking I was too late for my pick up time, he already had my reservation pulled up and checked me out with a great car in less than 15 minutes. Saved me time and his planning along with his patience was superb today. read more

I was fortunate to find this location when my Toyota GR86 was hit after having it only for 10 days. Hertz helped me through my rental coverage with State Farm to get into a Tesla for three months. The vehicle was simply amazing. Their selection of vehicles far surpasses any other rental service in the area as they not only have Tesla vehicles, but also Polestar and other 'dream' cars. Thanks Hertz. read more

Convenient and nice location at Hotel San Marcos but that's about it. Customer service and knowledge of rep Jessica at station for pick up as well as Gold Plus Rewards Customer Teresa to make corrections as directed by Jessica is nil. Each gave directions on home to correct the "error" or replied with "that's how it is." Trying to speak to a live person to assist took 4 efforts pressing all the options till I was able to finally get connected. End result... not able to correct what Jessica said I could easily do by call 1-888-9994900 bc Teresa said, "I don't know why you were told that." One only bc Jess the gentleman who brought the car up was very helpful in explaining the workings of the vehicle. read more

Used rental while car was being repaired. So initial feeling when coming in to pick up my car was a little frustrating only because a couple employees were not in that day so it was just Jennifer doing it all, and I was late for my pickup time. I was able to get the car and even was upgraded due to availability. Jennifer at this location is so sweet and serene under pressure. Will definitely go back next time I need a loaner. read more

Addendum to my review from 6/19: After contacting Dwight at the San Marcos location directly and discussing my concerns he was very professional and willing to work with me and gave a $25.00 discount to my final charges which was much appreciated. Will definitely use Hertz again! Anthony C read more

Dwight at San Marcos Hertz is the man! He took excellent care of me from handing me the keys down to a week later when I noticed I was billed incorrectly. He was very professional and made sure that I had a positive experience renting with Hertz. I'll be back! read more

They lied about the fuel purchase option, where I asked them specifically if I need to purchase the whole tank regardless of the amount I actually used, the front desk girl told me that I will end up only paying the actual amount of gas I used at the pre-agreed rate (about $3.xx/gal on that day). I asked her again to confirm that is the case. But no, that is not the case! Hertz charged me $9.99/gal for the less than 3 gallons of gas I actually used for the rental period. The manager is very rude and told me to read the contract! Yeah right, but Mr. Manager, do you understand the verbal agreement is also a valid contract!!! I specifically asked your folks about the terms and conditions, knowing that I will only use a couple of gallons for a day or two, no sane people would do the fuel purchase option for the non-refundable entire tank of gas, would they? go figure!!! by the way, they swapped the location of the pickup vehicle at the last minute and the rental car is in a bad shape. Never go there for your rental, the address is: 1 San Marcos Place, Chandler, AZ 85225, phone number: 1 480 917 2931, select 4 and 6 to reach a live person. read more

Terrible rental experience. Reserve rental car, pay for rental car then no rental car available. Nothing but excuses and no customer service from Hertz San Marcos. Hertz solution cancel the reservation because we can't help. Jennifer promises to call back but does not. If I could give a zero review of Hertz, I would. Don't rent from San Marcos you will be sorry... read more

From start to finish it took me about 52 minutes from walking in to getting into the rental car. It was a Monday, and there was 2 people that was in front of me. 2 other people showed up after me as well. I'm sure their wait time was over an hour. The average person here would have given this place a 1 or 2 star review at most. The place is VERY small, located inside the of a hotel in downtown Chandler. Its literally like the size of a cubicle. Regardless the gentleman that was there on both of my days kept calm regardless of how many people he had waiting on him. One dude was literally just cussing up a storm and wouldn't shut up because he has to wait longer than 10 minutes lol. Hertz employee handled himself well. Hertz needs to help out this guy and get a better seating arrangement though so this place can have better reviews! read more

1. Rental associate forgot to give me the key FOB to the vehicle. 2. Rental associate did not inform me that the vehicle was a hybrid and is operated differently than other vehicles. Ended up having to call roadside assistance because I couldn't get the vehicle to start. Nobody told me I had to push on the brakes while pushing on the "start" button. Roadside assistance tried to tell me over the phone that the car was overheated and I just needed to let it cool. They also said it would take an hour to arrive, so I ended up just calling Ford and asking them to help, then cancelling the service call. 3. Oil change reminders popped up every time I started the car. 4. Two days into the rental, the "low tire pressure" light came on while I was going 80 mph on the freeway. The PSI on the left rear tire was far lower than the other tires. Note: I understand that this particular branch cannot be held directly responsible for all of these issues. However, when renting out hybrid vehicles, they should a.) tell the customer it is a hybrid vehicle and b.) ensure that if there are any nuances that apply only to hybrids and not to regular fuel vehicles, they make the customer aware of them before driving off. And I don't think making sure the oil is replaced & the tires have sufficient air is asking too much of a reputable car rental company. read more

Hertz Rent A Car - Car Rental Near Me - Chandler, Arizona

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Brian and his co-worker were super friendly and made me feel appreciated as a customer. They even upgraded me to a slightly larger vehicle since I am over 6 feet tall with no additional charge! I have already recommended this location to others and will definitely use them in the future! Thanks again! read more

Avoid at all costs and Do not go here. Rude, Unprofessional and worthless employees. From Manager to Front desk employee Briana. Horrible customer service and employees greet with staring at you than welcoming you or asking if there is anything they can help with. Couldn't get a car after reservation was made and confirmed online because employees don't do a morning report to see what's needed and what is required. It was my fault according to front desk idiot employee that I made a reservation after hours online. WTF Hertz. Wake up and pay attention to who you hire and who you promote. Employees are ruining business and Hertz name at this location. Sad and pathetic display of incompetence by Hertz employees at this location. Tried calling them too during business hours and phone was off the hook or just constantly busy. Very shady place with some shady employees (Go to Avis down the road instead towards Warner Rd and see what above and beyond customer service is) read more

Made a reservation for a Wednesday pick up, arrived in the morning after calling for a Lyft ride and they told me that they have no inventory. What a waste of utter time and Lyft fare to get there. The agent at the office was not helpful either, told me to find my own transportation to Phoenix Sky Harbor to see if maybe they had a car available for me there. read more

Do NOT go to this location. This Hertz location had the worse car selection and service I've ever experienced with Hertz. Hertz is usually pretty good but this place is a dump and the staff was very casual and acted bothered to be troubled with anything. read more

On a recent trip to Phoenix we were going to skip renting a car, and stick to Uber, because the rental locations at the airport were either out of cars or had awful reviews. Then we found this location on Yelp and tried it out. (Note: This location is not at the airport, but in Downtown Chandler, which is a nice area of restaurants and hotels.) The gentleman who helped us was very friendly and helpful. We got our car right away; he brought it up for us. No waiting because it was a small location. They were closed when we returned the car but dropping it off was super easy - just park in the lot and drop the keys in the box. The next morning we had our rental receipt in the email, and it was exactly as promised. read more

The customer service here is amazing. I had a pickup scheduled for 10am and they were running a little bit behind so they gave me a free upgrade. The gentleman was so friendly and apologetic and made sure the delay was not going to interfere with my plans on this trip. Will definitely be renting my cars from here from now on. read more

I was really worried after reading some of the reviews about this rental office however, my experience was nothing but top notch. The manager, Elizabeth, was incredibly friendly and helpful. There were two girls who are working diligently to make sure that our weight was not too long. I was third in line and only needed to wait about 15 minutes to get checked in. I rent a lot of cars and this was not out of line with my other experiences. The car was clean, in excellent shape, and they upgraded me to a larger car. I would definitely rent from this office again read more

This was probably the worst rental car experience I've had. I'm a gold member and work for a major corporation that uses hertz for Corp travel. Gold members are supposed to just show up, get in the car and go. This is how I've done it for years. My name was not on the gold and I realized I had forgotten my corp Amex that I used to book. I had my significant other send me a picture of the card and they refused to use that as proof. They told me I'd need to put another credit card on file (not debit) and that I was going to need 2 forms of ID that I didn't have. 2 hours later and 3 calls to my corporate travel agency Amex later, the guy at the front desk says there's nothing they can do and that I cant rent a car with no credit card (I had 3 debit cards, no credit). I made a remark about this being how the treat gold members and he goes "oh you're a gold member? Give me your number and you're good to go" .....2. Hours. Later. No apology, nothing. What a complete waste of time. read more

Terrible service. Reserved a car online to pick up at 11. Arrived at 1130 and the car wasn't ready. They charged an extra 200$ deposit on top of the rental fee which they didn't tell me about until after they swiped my credit card. Car was finally ready nearly 30 minutes later and it is horrible to drive. I can't tell if it's poorly maintained or just an awful car. Also the employees just act like they don't care and provide poor service. Will never rent from here again and wouldn't recommend anyone else go here either. read more

Bait and switch at this location. They charged me $40 more for my rental than quoted. The manager made no offer to adjust my invoice to honor the quote and implied that the $40 overcharge was no big deal. Be sure to check your contract against your quote before signing/accepting the rental. (Even if you're a Gold Plus member.) If they ask for your permission for them to (electronically) sign off on the contract/rental agreement for you in the name of safety due to COVID19, don't do it. Read and verify the rate, taxes, and surcharges on the agreement and sign off on it yourself. Bring/wear gloves it that makes you feel better. read more

Please just close this location already. I was lied too and downgraded two car classes. I've had this reservation for some time, you can see a high status renter is coming! You should not lie to a customer to cover for your mistakes. I will never rent from this facility again. read more

rented a car from them. Paid ovet $700. They falsely accused me of stealing a car that I had already paid for. Luckily the cops laughed when I showed them my contract from Hertz. read more

Probably the worst rental car experience ever. Car was in accident so insurance covered rental. Was initially told I'd be called to come pick up car. Spent numerous calls over weekend trying to get someone to contact me. Then told I'd get the car delivered on Monday. That never happened. More calls. I spent over 3 hours cumulatively on hold over numerous calls. Was even told my issue had been raised to management for action and that they take these types of issues very seriously. Well, evidently not. Still no car by Monday night. Finally had the manager of the Chandler store call me Tue morning. got the car just before noon on Tuesday. No real effort on Hertz's part to make up for the horrible customer service. I've used Hertz for years of business travel but this will definitely be the last time I use Hertz. Btw, your on hold music is one song on constant repeat that definitely makes it a miserable 30 mins of waiting for a human. I did that at least 5 times. Change the music at least. read more

Wow wow wow...I didn't think it was possible for a manager to realize that she not only didn't smile once the entire time , but not once did she try to be helpful and trying to make things work, instead she just blamed someone corperate as to why she couldn't change my return date to 30 minutes earlier.... most hertz employees make you feel like they appreciate your business and want to do whatever they can to get you taken care of... not Elizabeth..... she's a black honey badger who literally doesn't care if you know that she doesn't give a f*%#!!! I wish so bad I was a secret shopper, this woman isn't cut out for customer service. She was even a nightmare to the trainee she was talking down to. So much tension, crazy awkwardness, and she took a call midway thru after I had been waiting for 20 minutes. Bye Felicia read more

I rented a standard car online. We tried calling the customer service line to see about a discount and they ended up quoting us $30+ more than our online quote so we went with the online quote (which was odd that they were different, but I'm not going to complain because we obviously got a great deal). Tyler was great when we went in for pick up. He actually got us into a brand new van full of some fabulous things for our trip for just an extra $15 a day. Essentially, we rented a van at the cost of a standard car. Upon return, Cassie got us checked out. Tyler was there and asked how the trip was. Everyone was very friendly. We had no issues and I will definitely be going back to this Hertz location in the future to rent. read more

Please do not rent from this location. Hertz use to be considered top tier in the rental car world. However, this location is horrible. I rented a car and a few days into the rental the tire was completely flat and the outer wall showed signs of damage. The tire was unsafe and more then likely I would have had a blow out. I decided to bring the car in the see if they could replace the tire or give me a new car. They took forever looking at the car and talking things over with the peep boys mechanics and decided to fix the tire. However, it was going to be an extremely long wait to fix the issue so I requested just to end the reservation and give me a different car. I was told I was unable to do so and I needed to wait a day because they don't swap out cars. Why should a customer have to wait hours at a repair shop to have a car fixed that's not theirs? That's not customer focused and it's an inconvenience to the customer when I could have been given a new reservation. The employees are nonchalant about the situation. Not to mention the place is extremely dirty and the employees are sketchy looking. read more

BEWARE THIS LOCATION IS HORRIBLE!! DO NOT RENT FROM THIS LOCATION, THE MANAGER IS A REAL ASS AND HAS NO IDEA WHAT CUSTOMER SERVICE IS! TRUST ME, I WILL LET EVERYONE I KNOW DO NOT GO TO THIS HERTZ LOCATION! HORRIBLE, HORRIBLE, HORRIBLE HORRIBLE! I reserved a car and I even called in to check in that morning to confirm everything was taken care of and I would be down to pickup the car! Who cares when I get there, I was paying for the car whether it sat at Hertz or whether I was driving it! However, when I get there the manager says we don't have the car any longer, if you want a vehicle you have to now rent an SUV! WTH, why didn't he tell me that when I called him, why didn't he call me to tell me before I found a ride to get to Hertz? Hell no, he waits for me to get there and I am now in a panic. No apology, no nothing! He tells me I have to rent and pay for an SUV and he over charged me, he also told me he DID NOT charge me for LOSS DMG WVR AND THE ADDITIONAL PREM ROAD SERICE AND HE CHARGED ME! What a damn liar and he lied right to my face and told me he wasn't changing me for the Additional Products and he DID CHARGE ME! He charged me $74.89 a day and I needed the vehicle for 2 weeks and 3 days, my god it would have been well over $1,275.00! I was shocked, upset, crying and I had no way to leave that place, I was stranded and he knew it and he enjoyed watching me break down! I took the car and went to another Hertz and dropped it off there and got a rental car that cost me $250! However I had to pay the $74.89 and used the vehicle for 4 hours! DO NOT RENT FROM THIS GUY, GO TO ANOTHER HERTZ PLACE OR GO TO ANOTHER CAR RENTAL PLACE DO NOT USE THIS LOCATION! MARK MY WORDS, HE WILL BURN YOU! WHY RESERVE A CAR IF THEY WON'T EVEN HOLD IT FOR YOU, IT WAS A BAIT AND SWITCH AND IT WENT INTO HIS POCKET - DO NOT RENT FROM THIS LOCATION! I hope someone from Hertz calls me on this and I have no problem telling them what a terrible man the manager is, he does not know what Customer Service means nor does he offer it in any way! read more

I was on a business trip, and they wouldn't rent me a car, sayin I had an expired I'd witch mayer of fact it expires in 2021 thank you very much, Would not recommend these a**holes! read more

My mom and I had a great experience here. She booked her rental car at this hertz versus near the airport to avoid the huger taxes. Something to note- the hertz rental is inside the crowned plaza hotel- that was super confusing because there was no sign. One you enter the tiny hertz section is the the right of the main check In desk. Shannon helped us and she's the main reason for the 5 stars. She was super sweet, helpful and took the time to walk my mom through payments, any changes she wanted to make and how that would affect her payments, plus recommendations for maximizing her gold member status. This location also has a drop off, so we don't have to actually go in when we return the car, which is convenient. Thank you Shannon for making this such a smooth and pleasant experience!! read more

This place hires liars. I returned my car with a full tank of gas. I had to return it after hours because they close at noon on Saturday. Whomever processed the car return said it was only half a tank and charged me $10/gallon although the car was returned with a full tank. I will NEVER rent a car from this place again and I would advice anyone else to do the same. read more

This Hertz location has very rude and uniformed employees! We tried to rent a compact car for 5 days and were quoted a rate (w/tax) of $184. When inquiring about pick-up service, Danielle recommended I call the Hertz at the airport. Not only were the rates higher there, but they did NOT offer pick-up service. Called the Chandler location back and asked about renting the compact car. Charles was very indifferent, had poor listening skills and quoted a rate $50 higher! When asked to speak to his manager, he stated he was the manager. When asked to speak to his supervisor, he refused! Hertz must not require much in terms of customer service of their "local edition" stores! Charles only gave an 800# for customer service, which was not set up to accept complaints of local stores. We did, however, receive the name & tel # of Charles' direct supervisor, so will be filing a complaint with him. Stay away from Hertz Chandler if you expect reliable, accurate quotes and even a basic level of customer service! read more

The Hertz in Chandler was very pleasant when we first got our rental car.. when I tried to get a hold of them to ask questions about when and where to drop off the car I called 20 times got disconnected after hearing them laughing and joking in the background I got placed on a 20 minute hold with out anyone checking back with me. I also talked to Cassie would told me that her computers were down and would give me a call back as soon ad they were back up which never happened. When I finally got a hold of them again I spoke with Tyler who was very rude and wouldn't let me tell him why I was calling. He cut me off and told me I didn't know what I was talking about. I will NEVER rent from them again!!! I wouldn't even give them 1 star... read more