Quick, friendly service from Scott. Appreciated the ease of doing a same day check in for a last…read moreminute rental. He was very nice and communicative. No lines too. In and out in 10 mins.

My trip was a last minute deal, I called a couple days in advance and they delivered a brand new…read morecar and unlimited miles . The only surprise was when I paid for the week I didn't know a 200$ deposit was also being taken out and was given back as soon as I returned it . I've got another trip planned end of next month and this is my go to for all rentals. This was my 4th rental and everytime it's gone off without a hitch. Thank you !

My girl and I picked up a rental to head up to the Grand Canyon…read more Rob, Syed and Mike were extremely helpful. I had a convertible booked which I was excited about. However, it was delayed and give our 5 suitcases Syed offer us another car to keep us happy. I was pretty flexible in what we drove with a few exceptions (of course my girl would define it as not-flexible). Syed was vital in ensuring we got into a car quickly and one that we liked. I had rented year and years at Hertz: however decided to try Alamo. I have to say i'm Impressed. The variety of cars in the fleet was great and the key folks I spoke with were very helpful. I'll be back!

REMEMBER THE ALAMO!!…read more Flew 2000 miles to Mesa Arizona. Went to pick up my rental car reservation. Agent greeted me and said "oh I see you have a profile with us already so this will be fast. Let me just verify this license first with my manager." What? What do you need to verify? You have cut your license so I'm not sure it's valid What are you talking about? I trimmed a millimeter off the edge of the lamination so that it would fit in my wallet. I didn't cut my license. The entire license is still there. And it's still valid. Oh, I'm sure this won't be a problem. We just like full transparency in advance with our customers. Umm, Full transparency was 2000 miles ago. Not When I'm standing at the counter to pick up my car and it's 104° outside and you're telling me you're not going to give me a car and I'm going to have to hitchhike. That is not transparency. Oh, I'm sure it won't be a problem, sir Returns from the back office. It's a problem. Manager said no. So you're telling me I cannot pick up my rental car. You have my profile. I was just here six months ago. Why was This not a problem then? Well, that agent was probably just trying to be nice to you, sir Well, I'm asking you to be nice to me one more time please. I'm far from home, don't know anybody here and need a car. Sorry, there's nothing I can do. Corporate rules. So I left and went to the Hertz counter, they had no cars available. Great. Thank God for Avis, the counter two doors down. They had a car and had no problem with my drivers license. Had Avis not had any cars available, I would've been stranded. And Alamo could not have cared less. I would say, I will never rent another car from Alamo ever again. But apparently, that's not an option.. They don't accept valid drivers licenses with trimmed edges along the edge of the lamination. Lest you think I'm leaving something out, I have since showed my license to every person I've met on this trip and told this story to (which is anybody who would listen). And they all laughed. Nobody could find anything a reasonable person would consider wrong with that license. You can bet I will never forget the Alamo. And I strongly suggest you do likewise. PS: Alamo customer service...please don't bother responding to this review. There is nothing you can say to reassure me into taking another risk like that on Alamo. It was just way too close of a call for me to ever roll those dice on you again.

Update: After I contacted Hertz's customer service team…read moredirectly, they got back to me fairly quickly. They reviewed the situation and agreed to honor the terms of my original reservation, even though that agreement was never fulfilled because of communication issues between locations. While I did have to start a new rental agreement at a higher cost at the time, I appreciate that someone on their team stepped up and made things right on the back end. The follow-up was professional, and it's clear that once it reached the right people, they took the matter seriously. The overall experience was frustrating--but I do believe in giving credit where it's due. I've updated my review to reflect the resolution and hope the Mesa location takes this as a chance to improve how they handle customer communication moving forward. Original: I hate leaving reviews like this. I'd rather just quietly not return--but I hope sharing my experience helps someone else avoid the mess I went through. I had a prepaid reservation at this Mesa Hertz location for a weeklong rental starting May 30, 2025. Everything was booked in advance, confirmed, and priced fairly. But my flight got delayed and rerouted to Phoenix, so I called the Mesa branch around 11 PM to ask if I could still pick up the car a few minutes after their 11:30 PM closing time. The person on the phone said no, after-hours pickup isn't available. Okay--disappointing, but I understood. Then that same person called me back a few minutes later and told me I could pick up the rental at Phoenix Sky Harbor Hertz instead, and that they would just cancel the Mesa reservation. That seemed helpful, so I followed their instructions and headed to the Phoenix Hertz location. Except... they had no idea what I was talking about. There was no reservation transfer, and they couldn't cancel or override anything because the record still showed as active in Mesa. I was left stranded close to midnight--with my 75-year-old mother--and no rental car. Thankfully, the Phoenix agent Gabriel was kind, clear, and tried to help even though he couldn't override the system. That kind of service should be the standard. The next day, I went to Mesa to try and pick up my original rental. Instead, I was met by Matt, the assistant manager, who told me the reservation had already been canceled overnight. When I tried to explain that I had called the night before and even left a voicemail, he didn't bother to look into it--didn't check logs, notes, or try to verify who had spoken to me. He just repeated "There's nothing I can do. Call customer service." No effort. No empathy. Just passing the problem along. I ended up having to pay out of pocket for an emergency rental, then extend it through the week, which cost me nearly double what I had originally prepaid. Not because of anything I did wrong--but because someone at Mesa gave me bad info and no one else at Hertz took ownership. I usually stick with a consistent set of companies--my hotel, rental, and credit card brands are all chosen for a reason. But this experience has made me rethink keeping Hertz in that mix, unless they make this right. I've filed a formal complaint and am sharing this on other platforms. I'll gladly update this review if Hertz follows up and resolves it properly.

Prepaid 30+ days in advance and the vehicle they had for us had expired tags and no other vehicles…read moreavailable. Their solution was for myself to do a vehicle swap at sky harbor taking a van they had. They did not want to take any blame and unacceptable resolution that became my problem and not theirs as they did not seem concerned. Would recommend not renting with them as the reviews are not good with similar issues. I usually use National and will continue even if cost is higher. The Sky Harbor supervisor and team ended up being helpful but would avoid Mesa Gateway Hertz.

Thank you so much for taking the extra time to work with us on our rental. Fabian thank you for…read moreswitching our rental around from Mesa Gateway to your location, since I messed up and reserved the car at the wrong location. Also, thank you Eric for taking your time with us on the check out and also on the check back in process. You guys made renting a vehicle easy. We'll be back to you on our next rental. Blessings, Rich and Marlys

So...yikes. I was ringing this location from 2PM through 5PM yesterday and could not get anyone to…read moreanswer the phone. So, I physically drove up to the location today (around 11:30) and I personally observed the ringing phones. There was a guy sitting behind the desk and two other employees standing around and not one of them attempted to pick up the phone. So, don't call to get information or help from this location if you need urgent help. Also, I had to use the restroom before leaving. I can't speak for the women's restroom, but the men's clearly hadn't been cleaned or inspected today. Businesses need to understand that dad's may come in with a toddler who needs to use the restroom and it would be nice to not have to clean the toilet beforehand. It's also just common decency for your patrons. I know none of this has to do with the actual car renting process, but customer service and general cleanliness are usually things people search for.

I rented through expedia and chose the deal Thrifty had. I had selected the "wild card" rental but…read morewas given a Tesla without one helpful tip as to how to deal with unlocking, driving, charging this newer technology. This was an inappropriate placement for someone on a business trip with very little time to spare to deal with charging the vehicle. I was unsuccessful with charging the car, despite locating a Tesla compatible charging station and downloading the app while standing outside in 100 degree heat. Therefore, I went up to the customer service desk when I returned the car (the next day... two days early on a three day rental) Thrifty charged me more than 50 cents per mile (41 miles for $22.45). They chose not to accommodate my request to waive the charging fee despite being able to validate that I did attempt to charge the car. The wait time at counter was unreasonably long at both pick up and check in. This seemed to be due to Thrifty staffing the desk with only one representative for both check in and check out. His manager would not talk with me when the desk rep called him. Instead he made the choice to put his corporate overlords ahead of a reasonable request from a customer. This was my absolute worst car rental experience.

Had a really good experience at this Enterprise, was a little surprised at the ratings…read more I needed a car to drive to CA for work and was met by Eric. Eric, a veteran like myself was amazing to deal with. Very thorough and professional checking out the car for me. Dropping off the car was just as pleasant working with Justin. Again very helpful and professional and made returning the car super easy. Only thing was the car had a light odor and looking at the service sticker it appears the vehicle was 12k miles over the recommended oil change mileage-- and the car sure drove like it. Let the staff know and they were going to look at this. Stellar customer service, just need a little extra attention to the vehicles. Looking forward to going back soon.

I was really happy with the service with the Manager Brandon and one of the other coworkers, Colin…read moreand tanten I wanna give all of them 10 stars Great customer service if the owner sees this message, I would love to come back to your car rental and rent another car and if you give me a better discount, that'll be wonderful thank you Neema

I flew Allegiant from Mesa to Rapid City SD because they were the quickest and cheapest carrier…read more The flight out was great with no issues. However, the return flight was fraught was frustration and disappointment, including a total of 5 delays for a total of 7h and 29m sequestered to gate 7 in Rapid City's airport. I was pretty frustrated and angry, but once I learned what the company did in attempts to prevent everyone involved from being stranded, I completely understood and am now sympathetic to the cause. I would actually choose Allegiant Air again if their route was the most convenient, even with the possibility of being shipwrecked by them again... because they do try and they do care

This particular experience is regarding the purchase of tickets. I recently learned that if you…read morehave the opportunity to purchase tickets at the counter, you can save roughly $40 per round trip which is essentially the convenience/admin fee online, but there are specific parameters on how to do so... It has to be during their allotted or scheduled hours for the airport Which is extremely limited and as of this review is from 12:00 - 1:00 pm. Every other day they are considered "closed". I did inquire with the agent if it really was only on Sundays, which she said they can sometimes do it during other hours right before or after a flight, but not guaranteed and depends whose working that day. Secondly, though they have various lines and have signs saying "All Services", you have to go to the very end, along the wall for tickets and oddly enough there is no sign. Because the hours are so limited, travelers will book multiple sets of tickets at once and their system or process is not built around efficiency, We had about 10 or so people ahead of us and were in line for almost an hour. Again, some of these travelers were booking numerous tickets, so it would take longer, but they really don't set anyone up for success and you have to provide all the standard info you need for a flight, but verbally then need to confirm. So as you can imagine, not the quickest process. It would make a lot more sense if they have forms that could be prefilled to help streamline the process. We had three round trip tickets to book so saved about $120 for our hour of time, was it worth it? In this particular case, yes, but time is money too, so one ticket, maybe not, but it's all relative. You do also have to pay for parking, which luckily is not too steep in Mesa and was a few bucks for the hour. I do not quite understand why more work for the staff leads to more affordable or cheaper tickets, but is an option for those traveling and if you have many tickets to book!

Walked in and wasn't even acknowledge by the staff as they went about their business, no customers…read moremind you. A " we will be right with you would have been appreciated. When I was finally acknowledged the female was not nice. People who work in customer service should ne kind and happy to serve their customers. 1/30/26

One Star (Would Give Zero if I Could)…read more I've never experienced such blatant dishonesty and manipulation from a company--until I rented from Enterprise Rent-A-Car. My partner and I are being wrongfully accused of causing "discoloration" to the rear bumper and front passenger fender of a vehicle we rented. According to Enterprise, this supposed "damage" was due to a repaint job, which is absolutely false. We did not alter the car in any way. Unfortunately, I made the mistake of deleting the photos I took before driving off the lot--photos that clearly would have shown the car's condition. Enterprise has now taken full advantage of that, and despite having no actual proof that we caused any damage, they've moved forward with a claim. Their entire case hinges on the fact that we didn't opt for their insurance coverage--an obvious play to squeeze more money from customers who decline their overpriced add-ons. I've been forced to hire legal representation and will be pursuing litigation. Whether it's in small claims court or the Arizona Supreme Court, Enterprise--specifically manager Cynthia--will have to explain their actions in front of a judge. This is not just about money. This is about standing up to a company that is clearly trying to scam honest people who trusted them. I'm a young professional just trying to stay afloat, and Enterprise has kicked me while I'm down. I've never felt more violated by a business. I'll spend every last penny fighting this before I let Enterprise take one more hard-earned dollar from me. To anyone reading this: document everything. Take photos. Get signatures. And if something feels off--walk away. Enterprise, good luck .

Blake and Rick were amazing to work with. Quick and easy! We bought a 2015 Chevy 3500 and…read moreabsolutely love it! Highly recommend them to anyone!!!

Wow! I was blown away by their Superior customer service at this place. Jesse was the gentleman…read morethat helped my wife and I. He was patient, understanding, never pushy or made us feel anything other than relaxed and comfortable. Even though he was helping several people at once and answering phones he remained right there with us every step of the way. It goes to to show my wife and I why buying from the local outfits are better than big businesses. They make you feel like family not just another customer. Thank you Jesse and we love our new truck by the way