Quick, friendly service from Scott. Appreciated the ease of doing a same day check in for a last…read moreminute rental. He was very nice and communicative. No lines too. In and out in 10 mins.

Denied my rental because of a small chip in my DL. Ruined my entire week and trip and cost me…read moreseveral hundred dollars in other cancelled reservations

REMEMBER THE ALAMO!!…read more Flew 2000 miles to Mesa Arizona. Went to pick up my rental car reservation. Agent greeted me and said "oh I see you have a profile with us already so this will be fast. Let me just verify this license first with my manager." What? What do you need to verify? You have cut your license so I'm not sure it's valid What are you talking about? I trimmed a millimeter off the edge of the lamination so that it would fit in my wallet. I didn't cut my license. The entire license is still there. And it's still valid. Oh, I'm sure this won't be a problem. We just like full transparency in advance with our customers. Umm, Full transparency was 2000 miles ago. Not When I'm standing at the counter to pick up my car and it's 104° outside and you're telling me you're not going to give me a car and I'm going to have to hitchhike. That is not transparency. Oh, I'm sure it won't be a problem, sir Returns from the back office. It's a problem. Manager said no. So you're telling me I cannot pick up my rental car. You have my profile. I was just here six months ago. Why was This not a problem then? Well, that agent was probably just trying to be nice to you, sir Well, I'm asking you to be nice to me one more time please. I'm far from home, don't know anybody here and need a car. Sorry, there's nothing I can do. Corporate rules. So I left and went to the Hertz counter, they had no cars available. Great. Thank God for Avis, the counter two doors down. They had a car and had no problem with my drivers license. Had Avis not had any cars available, I would've been stranded. And Alamo could not have cared less. I would say, I will never rent another car from Alamo ever again. But apparently, that's not an option.. They don't accept valid drivers licenses with trimmed edges along the edge of the lamination. Lest you think I'm leaving something out, I have since showed my license to every person I've met on this trip and told this story to (which is anybody who would listen). And they all laughed. Nobody could find anything a reasonable person would consider wrong with that license. You can bet I will never forget the Alamo. And I strongly suggest you do likewise. PS: Alamo customer service...please don't bother responding to this review. There is nothing you can say to reassure me into taking another risk like that on Alamo. It was just way too close of a call for me to ever roll those dice on you again.

If I could give a zero I would! We went down for vacation and got a car, well after driving for 10…read moremiles the service vehicle light came on so back to trade vehicles. First the guy switching vehicles was not nice and seemed annoyed by us not wanting to drive a vehicle for a week with a service light on. Second we load everything to the other vehicle, which was a serious downgrade from what we rented. Third my husband accidentally left his wallet in the center console. As soon as he realized it we drove back to the airport and lo and behold it was nowhere to be found! The manager on duty said they would look at cameras and did not hear anything back. After a week we called the customer service line. First person I tried to talk to hung up on me, second person told us we would get a call back within 24-48 hrs. We finally got a call back after 2 weeks and all we got is a "I'm sorry". I would highly recommend going through a different car rental company than this one. They do not hold their employees accountable or do anything to help.

Made a reservation....everything online says they take debit and credit cards and showed up and was…read moretold they don't accept debit cards anymore.

Prepaid 30+ days in advance and the vehicle they had for us had expired tags and no other vehicles…read moreavailable. Their solution was for myself to do a vehicle swap at sky harbor taking a van they had. They did not want to take any blame and unacceptable resolution that became my problem and not theirs as they did not seem concerned. Would recommend not renting with them as the reviews are not good with similar issues. I usually use National and will continue even if cost is higher. The Sky Harbor supervisor and team ended up being helpful but would avoid Mesa Gateway Hertz.

Thank you so much for taking the extra time to work with us on our rental. Fabian thank you for…read moreswitching our rental around from Mesa Gateway to your location, since I messed up and reserved the car at the wrong location. Also, thank you Eric for taking your time with us on the check out and also on the check back in process. You guys made renting a vehicle easy. We'll be back to you on our next rental. Blessings, Rich and Marlys

So...yikes. I was ringing this location from 2PM through 5PM yesterday and could not get anyone to…read moreanswer the phone. So, I physically drove up to the location today (around 11:30) and I personally observed the ringing phones. There was a guy sitting behind the desk and two other employees standing around and not one of them attempted to pick up the phone. So, don't call to get information or help from this location if you need urgent help. Also, I had to use the restroom before leaving. I can't speak for the women's restroom, but the men's clearly hadn't been cleaned or inspected today. Businesses need to understand that dad's may come in with a toddler who needs to use the restroom and it would be nice to not have to clean the toilet beforehand. It's also just common decency for your patrons. I know none of this has to do with the actual car renting process, but customer service and general cleanliness are usually things people search for.

The rating is actually MINUS ZERO!...Lying, Cheating Theives. They denied a confirmed reservation I…read morehad through Expedia and then charged me $62.00 for a car that wae confirmed reserved the day I picked up the car, on top of that they refuse to return my calls and emails, what a cowardly inept company, and Expedia is just as bad. Pathetic thieves hiding behind corporate BS.

If I could, I would give Thrifty a negative star rating - less than zero. This is the worst…read moreexperience I have ever had with any company. I have been fighting with Thrifty for over three weeks now trying to resolve a huge issue. They claimed that I didn't return the car until 8 days after the date that I actually returned it. That was a huge issue that no one would help me with until finally one man at their call center said that all cars have tracking. He was able to prove that I returned the car as I said I did. But the fight was not over. Hertz (I guess they are the same company as Thrifty) did an inspection of the car 8 days after I returned it and told me that I was responsible for damage found in that inspection. Many calls and emails later, they said that if I can prove that I returned the car on the day I actually did, then they would not hold me responsible. The customer service center (after many calls) told me that they cannot correct the date, only the rental location can do that. I am unable to reach a live person at the location. The recording says we are closed and suggests going to their website to find the hours of operation, which I did. Their posted hours show that they are open. So still no resolution to this issue. Stay far away from either Thrifty or Hertz.

Had a really good experience at this Enterprise, was a little surprised at the ratings…read more I needed a car to drive to CA for work and was met by Eric. Eric, a veteran like myself was amazing to deal with. Very thorough and professional checking out the car for me. Dropping off the car was just as pleasant working with Justin. Again very helpful and professional and made returning the car super easy. Only thing was the car had a light odor and looking at the service sticker it appears the vehicle was 12k miles over the recommended oil change mileage-- and the car sure drove like it. Let the staff know and they were going to look at this. Stellar customer service, just need a little extra attention to the vehicles. Looking forward to going back soon.

Excellent service, great customer support and loved our vehicle. We went on a family road trip and…read morethey made pickup and drop off easy. Wish they had drop off box but is ok, we dropped it off Monday morning.

Overall, I had a pleasant experience with the airline's customer service. The representative was…read morerespectful, responsive, and provided useful information about my travel options. The process was handled efficiently, and I appreciated the professional attitude throughout the interaction.

I flew Allegiant from Mesa to Rapid City SD because they were the quickest and cheapest carrier…read more The flight out was great with no issues. However, the return flight was fraught was frustration and disappointment, including a total of 5 delays for a total of 7h and 29m sequestered to gate 7 in Rapid City's airport. I was pretty frustrated and angry, but once I learned what the company did in attempts to prevent everyone involved from being stranded, I completely understood and am now sympathetic to the cause. I would actually choose Allegiant Air again if their route was the most convenient, even with the possibility of being shipwrecked by them again... because they do try and they do care

Walked in and wasn't even acknowledge by the staff as they went about their business, no customers…read moremind you. A " we will be right with you would have been appreciated. When I was finally acknowledged the female was not nice. People who work in customer service should ne kind and happy to serve their customers. 1/30/26

One Star (Would Give Zero if I Could)…read more I've never experienced such blatant dishonesty and manipulation from a company--until I rented from Enterprise Rent-A-Car. My partner and I are being wrongfully accused of causing "discoloration" to the rear bumper and front passenger fender of a vehicle we rented. According to Enterprise, this supposed "damage" was due to a repaint job, which is absolutely false. We did not alter the car in any way. Unfortunately, I made the mistake of deleting the photos I took before driving off the lot--photos that clearly would have shown the car's condition. Enterprise has now taken full advantage of that, and despite having no actual proof that we caused any damage, they've moved forward with a claim. Their entire case hinges on the fact that we didn't opt for their insurance coverage--an obvious play to squeeze more money from customers who decline their overpriced add-ons. I've been forced to hire legal representation and will be pursuing litigation. Whether it's in small claims court or the Arizona Supreme Court, Enterprise--specifically manager Cynthia--will have to explain their actions in front of a judge. This is not just about money. This is about standing up to a company that is clearly trying to scam honest people who trusted them. I'm a young professional just trying to stay afloat, and Enterprise has kicked me while I'm down. I've never felt more violated by a business. I'll spend every last penny fighting this before I let Enterprise take one more hard-earned dollar from me. To anyone reading this: document everything. Take photos. Get signatures. And if something feels off--walk away. Enterprise, good luck .

Blake and Rick were amazing to work with. Quick and easy! We bought a 2015 Chevy 3500 and…read moreabsolutely love it! Highly recommend them to anyone!!!

Wow! I was blown away by their Superior customer service at this place. Jesse was the gentleman…read morethat helped my wife and I. He was patient, understanding, never pushy or made us feel anything other than relaxed and comfortable. Even though he was helping several people at once and answering phones he remained right there with us every step of the way. It goes to to show my wife and I why buying from the local outfits are better than big businesses. They make you feel like family not just another customer. Thank you Jesse and we love our new truck by the way