Avoid Avis at all costs (just google Avis charging fees and you'll see tons of horror stories). It seems they charge people and see what they can get away with. Avis lost me as a business traveler (been using them for the last 13 years) and personal vacation for life. If you do rent from them, then take tons of pics in and outside the car while at the rental area before to take it and after you drop it off. They will try to charge you for anything they can (e.g., cleaning fee of $250) and don't do so until 2-4 weeks later. Take pics of the gas receipt and gas gauge after you drop it off too. They charged me when I returned it full and I had to show them it was full via my pics. Now, I'm doing everything I can to pull their contract from my company b/c I don't want my colleagues to suffer as I did. read more

Customer service sucked 150% I can't believe a employee can't get into certain areas in the computer.. bunch of bs if u ask me

Well they don't handle their tire exchanges too well because the front tires on all 3 electric vehicles I rented were bald I the middle which caused me to get a blow out .Otherwise the people that work there were great and I did appreciate everything they did to keep me in the car as long as they did for about $1600 a month...,.. read more

I have been using this location for 2 years now and BARB and her staff are the absolute BEST!! They are top tier at customer service and making sure everyone's needs are met. I recommend them to family and friends, even if they're 30-45 minutes away! read more

Excellent pricing, courteous staff, clear cut, customer-friendly policies! My first time renting from Avis has made me a soon-to-be repeat and very loyal customer. I paid a mere $42/day for a Nissan Sentra and was shocked to discover that no hold was placed on my credit card, no fee for Avis insurance assessed me, and no demand that I use my own auto insurance ever made. There was no shady fine print, no double-talking. My final bill was shockingly exactly as the professional, courteous agent, 'Steven,' who handled my paperwork, said it would be! Thus, I'll be ditching the car rental company which was for so long (20 yrs at least) my go-to and will be using AVIS BUDGET RENTAL from now on! I am so very pleased & impressed! You really should try 'em! TIP: no matter the company, before you rent, always inspect (the vehicle, that is). read more

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Here is my rental they gave me with half a tank of gas. Bumper coming off. Dent on car. Filthy dirty. Seats are stained. Needs maintenance light on.. Asked for a different car said this is all he had. read more

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Ok Avis I'm a Presidential member. What does that get? Just a VERY LONg hold on emergency roadside assistance. No way to talk to anyone easily. I have a car with a nail in the tire that I consider unsafe to drive. How long will I be delayed while I have to deal with roadside assistance? Make the experience better than this for your customers. read more

We picked up our Avis rental last night in Phoenix. The interior of the car is filthy which is as disgusting as it is dangerous during a Pandemic. We tried to clean the interior and the paper towels are black with dug in grime. This isn't just dust - this is dirt and clearly the car hasn't been cleaned in the recent past. Now, the next morning, we're stopped at a gas station because one of the tires is low on air. We've had the car for 14 hours thus far. Needless to say Avis has lost our business. It's also put a pall over the start of our vacation. There's no excuse for a soiled interior in the best of times. And to not check the road worthiness of the car is indefensible. read more

Joey, Barb, Sanyia a pleasure to deal with. Pickup and return was smooth as the Toyota ford runner I was upgraded to. Great customer service and just exceptional communication. read more

I rented a Ford F150 for my trip to Pinetop. Cheapest i found in my search and unlimited miles. Staff is friendly. Pickup and drop off was the easiest and fastest I've ever experienced at a car rental place. Plus they are the only car rental place that had reasonable weekend hours. This allowed me to pick up on Friday after work and still have time to drop it off Sat before they closed. About 8 miles into my trip a warning chimed. It was letting me know a tire was low. 29 pst compared to the other tires that had 38 to 40 pst. Sigh. I found a gas station that had an air machine and filled it up. I didn't experience any other troubles on my trip. One star gone bc this should have been checked before i picked up. I will def rent from them again. read more

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Horrible. Picked up smoky smelling, dirty Jeep from homophobe. Month later, receive notice we are being charged additional $450.00 for smoke. No one ever smoked in Jeep. "Patrick" from customer service attempted to remind us it is not Avis' fault. Also had very hard time understanding we are both female. Not gay friendly. Not acceptable. read more

Avis Rent A Car - Car Rental Near Me - Chandler, Arizona

David and Barbra were amazing! They have great customer service, (switching out cars) and are very understanding. Rented two cars from them, always clean and have a full gas tank! Will always come here for car rentals. Completely recommend! read more

Great customer service every time I am here. David was very nice and helpful! He seemed happy to be at work even though it was his birthday! And his boss lady was very sweet too. Thanks guys! read more

I have been renting from this location for about an entire year now. I've probably rented 15 times or so. I shoot landscapes, so I'm usually all over the south west! This place is great. It's an Avis and a budget location built in 1. Making it super convenient to choose a lower cost, especially if you're a cheapo like myself. If all the times I've rented here, I've never had one single bad experience. They are usually quick and efficient. Even the guys that work in the back (that make sure you're car is clean and ready to go) are super nice! Barb has always been great! There are times where you will have to wait, but let's face it...people show up when they want to show up! They always make you feel appreciated, and I honestly think that's how real customer service should be. I'm moving soon further in South Chandler, so I pray that the next Avis will be half as good as this location. read more

Budget is honest about their vehicles. I asked for a vehicle that seated 7. The vehicle I received did seat 7 but only had 6 seatbelts. The manager at the Mesa AZ location lied to me. I am having trouble contacting Avis If you are brave enough to rent from them always ask for the number of seatbelts you want! read more

Super easy rental! Did a Lyft from airport, car was ready for pick up upon arrival. Very nice car and no hassle rental. Drop off was just as easy then Lyft back to airport. Highly recommend renting here. read more

Avis was the second rental company I had called. The first agency took my info and they were suppose to pick me up in an hour and never did. Never received a call either. At Avis I spoke directly to the person in the office and I was accommodated immediately. I was given a Ford Eco and I was very pleased. It was perfect for me. I had to call back to extend it for a couple days and again I received prompt service I would highly recommend this agency! read more

Excellent service. They didn't oversell me, it was straight to the point. The entire process took about 15 minutes. Love it.

Came in to get a car rental last minute. Barb was there to make sure all of our needs were taken care of. She offered different sizes in vehicle. She verified all information like date and size of car we wanted. She also was able to let us know what date we would need to pick the vehicle up for it to be the most affordable for us. Barb so friendly and helpful that I refuse to go elsewhere for my car rentals! read more

Barb and her staff are absolutely wonderful!!! They will go above and beyond to make sure I have a good experience. Whether it is for work, or personal use, I call this location, and they are always happy to help. Barb always remembers me and the types of cars I like, even after I had only been there just a few times! Whenever we have family in town, or are going away for a long weekend and need a car, we only use this Avis. I have never had an issue using my debit card at this location! As Chris G said, you just need to have the funds available, which is standard anywhere you go. I will say that they do a great job in making sure you are aware of all of your options, and make everything very easy! read more

Plan on spending at least an hour waiting in line to begin the rental process. The counter agents have no sense of urgency and would rather socialize with each other than to help customers. read more

Barb is awesome!!!! Best Avis/Budget location ever. She's so helpful and I wouldn't go anywhere else! She will give you the best deal and the best car...If you need a truck, go to the Avondale location . read more

Evidently, Kate J doesn't rent cars often. I use my debit card at this location EVERY time. You have to have the funds available to offset a rental of double what you are renting for. But, that is just a hold, and it comes off. Anyhow, I can't rave enough about this place. Barb and her crew always treat me with the utmost respect. I'm in and out of there in no time when picking up or dropping off. The cars are always in great condition; they are receptive to me calling and telling them if I feel a car needs a little maintenance. I don't rent the expensive cars, just the compacts and such. And they treat me like I rented a Benz. Great folks. I will not rent anywhere else in the valley. read more

I chose this location for proximity to the airport and less expensive than renting directly from PHX. I walked in and someone was being assisted at the counter. That did not stop Barb from immediately greeting me with a hello and smile. I did not wait long at all and appreciated the water cooler. Renting was a breeze and only took a few minutes as Barb explained everything in the rental agreement. Being my first visit to the area, Barb was extremely informing of directions, ideas and mapping my whereabouts. The car I received was exactly what I requested, very clean and new smelling. Returning the car was was even quicker. I would definitely use this location again! read more

Excellent experience, service, and pricing. I rented a Nissan Pathfinder for nearly three weeks with no issues.

Very disappointing experience from beginning to end. Needed something with 4 wheel or all wheel drive, when I arrived I was offered a Nissan Rouge which is neither. I was then told by Joe that the only car he could put me was just returned and not clean. Not having any other option I accepted the car. After completing the contract he merely handed me the keys and basically told me to go find it because he had no clue where the car was. After wandering through the parking lot I stepped back in to ask why locating a vehicle for the customer was not a part of their service. He basically stated it wasn't and that it could be anywhere in the plaza including behind the building. Forgot to mention it was storming outside:( Absolute worst service this will be my first and last time renting from this location. read more

I have rented from this location (same person) for over 5 yrs now. Their service is excellent (and with a smile), I get the car I've chosen (not an standard issue car), the staff is always "over the top" willing to help/accommodate me, always asks how my trips were (willing to look at pics), has a sense of humor and truly makes you feel "welcome". I have never experienced this kind of service from ANYTHING/ANYONE I've rented from before. Their just the BESTEST in the world!!! Continue with your quality of service!! read more

If you're in the Chandler area and need a rental, look no further than this location. Frank & Barb Zizzo are two of the most friendly and helpful people you will ever meet. I rented for a period of about 6 months and was never disappointed with the conditon of any of the 8 or 9 different cars I was given. When I had a problem with the individuals working at the 1-800 "customer service center," Barb stepped in and took care of the situation in no time. This is a family run operation, so expect to get the same outstanding and competent service from their nephews, daughter, and son. Speaking of, their son James runs the Avondale location; I'm sure of the great service there as well. Thanks again to everyone at the Chandler Avis! A special mention to Shirley, Steve, Terry, Mike, and everyone at the Scottsdale/Tempe Avis-Budget; they were great when I rented from them back in 2009-2010. read more

Just because I didn't have a credit card but I had a debt card they didn't let me rent a car but a different location they let me rent a car WTF!! read more