I've always had a good experience here, renting cars for work. I get the impression that you need to reserve well in advance if you need something specific. It's a small Hertz. Be sure to check hours that they're open when thinking about pickup and return, because their hours are more limited than the airport rental companies. read more

I reserved a mid-sized car, they had rented my reserved car. They only had full-sized cars and would not honor my reserved price. Then I spent 25 minutes on hold and speaking to a woman halfway around the world who could not help, but she was happy to fill out a complaint for me. Neither of the two people I spoke with, the guy behind the counter or the foreign woman cared at all that I'd used Hertz exclusively for years, or that I would never use them again. When I called the locarion to make sure my reservation was cancelled and with no charge, the same guy told me the manager was out until tomorrow. On a Monday. Wish I could give 0 stars in this review. Bye Bye Hertz! read more

Arrived for my rental pickup and they refused to give me the car I had reserved. They didn't even have a car to give me. I'm not sure what else to say. It's a car rental that doesn't rent cars. read more

I've spent the last couple of months trying to dispute a rental. I rented a vehicle from the Columbia-Gervais on June 1 my return was for June 4th however I was in an accident on June 3rd and Hertz was the first to be notified however I received an bill and withdrawal from my account of 1529. I called and spoke with Hertz on the 14th and they stated they will handle. I was currently waiting on a phone call. So i was then directed to contact the branch manager the employees continue to state the a manager was not there and they will get her to contact me. Never recieved a call. I do not feel I owe two weeks of rental because I was in a wreck on the 3rd the representative agreed. There was also a cleaning fee that if i could've cleaned up i would have. They had the car stored for 3 weeks i honesty dont feel that's my fault. Now I receive an email saying I declined the loss waiver i purchase the insurance EVERY time rent a vehicle. It's in my profile. I've been renting with this company for years im also "Gold Memeber" and it brings tears to my eyes that this has happened to me. I've been renting cars for over a decade and just asking for a little compassion, consideration and fairness and all they gave me was owell sorry and we really dont care to lose your business. read more

Not super impressed with their service. I made an online reservation only to come in and be told they didn't have a car for me. They called me about 10 minutes later to tell me to come back because they realized I was a Gold member which seemed rather sketch. Don't get me wrong, I was very glad to have a car, but not sure why it took them so long to determine that I indeed had reserved a car. read more

They were polite, but I had to wait over an hour. They seemed to only schedule one person to work on a Saturday and kept making excuses. The person who was working didn't seem to know what she was doing... Seemed kinda flustered and lost through the process while there were 10 people waiting. I would leave this up to poor management and poor training. read more

Well, I wish we my husband had checked Yelp prior to reserving. We flew in on a Tuesday morning and called at 9:30 am to see if someone could come pick us up from the airport. He was told that they wouldn't have a "driver" to pick us up until 1pm. Our pick up time was 10am so we took an Uber (a whole other experience). When we arrived we found 3 employees at this location. There were no other customers, yet no one could pick us up. We were then informed that there would be an additional hold of $200 on our credit card for "incidentals". Umm ok?.. this wasn't stated anywhere in the reservation. Now mind you, my husband reserved through Kayak, it should still be stated somewhere right? The agent who assisted us was polite and upgraded us to a much larger vehicle (it was a newer Impala and it was appreciated). When we opened the doors and got in we immediately recognized the odor.. the car would now be called the weed and cigarette smoke car. Holy wow, was it strong. My clothes stink like a day of gambling with Snoop Dog in a Vegas casino. Fortunately the weather was nice so for the most part we drive with the windows down. My husband drove for the entirety of the trip so when we returned the vehicle he recommended that they take it out of service and have it serviced. I also noted a sign on the counter that said they were proud to offer smoke free cars and that there would be a $300 charge to do so. Umm, really? I don't know what they did with the $300 they collected from whoever smoked it out, but the interior needs serious detail. The "super friendly " agent we informed of the odor really didn't care and just walked away. Now, this time we called ahead to asked if we would be able to get a ride to the airport this time and were told yes! Great!! Low and behold the "driver" who was able to take us was one of the same agents there when we arrived on Tuesday. I guess he's only a driver on Friday's? The moral of this story is "you get what you pay for". Our rate was very low (including insurance $129 for 4 days) but the service is bad. read more

Terrible customer service! No one there seemed to know what they were doing! Even with online reservation, took nearly an hour to get my car. Then they tried to give me one that hadn't been cleaned instead of upgrading, although they finally relented, but the only option for an upgrade smelled like smoke. read more

We rented a vehicle through our insurance back in October and when we called to schedule a pick up from the auto body shop we was told no one can pick us up; but the store manager Kristen stated that she could come once another employee is onsite, after an hour of waiting the store manager came when we got in the vehicle it smelled like smoke and the vehicle was a little damaged... we arrived at the facility the store manger took pictures of the vehicle with her cell phone and we checked out, when I brought the rental back the manager once again was the only one in the office I checked the vehicle in we went out looked at the rental and she took pictures and she stated that the insurance company didn't pay for the fees which were $22 ok I tell her to charge it to the card on file long story short I get a call from a claims rep stating I have a $790 bill because my insurance couldn't locate a policy wait a minute ma'am so I contact my insurance come to find out hertz was paid through the insurance company, I then get a letter saying I owe $790 because the car was abandoned and had damage so I informed the rep you do have cameras at your location look back at October 13 2017 and view the transaction of me dropping the car off, I also contacted the store manager Kristen and her story flip flopped first it was that don't sound right but then goes to say when picked up the vehicle and I kept saying you didn't pick up the vehicle I dropped it off so then she stated we have to go back and view the camera and we'll contact you please save yourself and do not rent there read more

Hello, I dropped a rental off yesterday that I had intended to rent for one to two additional days of which I had had a couple of months due to a total loss of my vehicle. On the way to return the vehicle, I spoke with Andrew, who stated that I could indeed re rent the vehicle upon paying the previous charges I had accrued. However, after I returned the vehicle and paid, he alerted me that the vehicle was up for auction. I asked what that meant and he told me that any vehicle that had 56,000 miles or over was no longer available for rental because of the mileage. This is understandable, however; what is not understandable is the fact that my mileage was 56,023 and there were no other cars on the lot available and that I had previously moved to Lexington County, Swansea which was over 30-40 miles away from the location and was stranded without a ride as all rental places were closing. I asked what could be done about the situation since he had already told me I could rent the vehicle and he said he could call me a cab. Andrew was EXTREMELY RUDE AND OBNOXIOUS, not even allowing me to complete my sentences. The next day I made a reservation at the same location because I had been told by the manager there would be cars available the following morning at this location. I called and made the reservation for a ford focus which I was told would be ready at 9:00 and then called the Gervais location to confirm. Andrew once again answered the phone and curtly told me there were no cars on the lot and wouldn't be for a while. After trying to explain to him I was given a reservation number and the time he continued to interrupt me and repeat over and over again there were no cars and recommend the Northeast location stating he wouldn't be able to pick me up anyway because of the distance although I live nowhere on the Northeast side. Andrew displayed some of the worst customer service I have experience in a while. I honestly received better service at some of the local McDonald's in the area. I recommend that he be retrained or removed, there are plenty of people that would love his position and do it 10 times better and with a much better attitude. Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Do not rent from Hertz! I was sent to Hertz through an insurance company and the entire experience was a nightmare. When I spoke to them on the phone to confirm they reservation, I was told they would pick me up from the body shop. Well, at the body shop, when I called them to check their status (as they were late) I was told they didn't have the ability to pick me up. Why on earth would you tell someone you can do something, when you actually can't?! They nice body shop people gave me a ride. Once I got to Hertz, I was told they did not have an SUV, even though I was told that's what I was getting and that's what the reservation was for. They put me in a tiny car until they could "find" an SUV - which took almost an entire day. Both cars they put me in were disgusting, banged up and not something anyone wants to drive around it. Every employee I spoke to was extremely rude. I questioned why they ever told me they would pick me up, and received 0 explanation for that. Horrible customer service, horrible experience, I'm just glad it's over and I will never go back. read more