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    Hertz Rent A Car

    1.9 (101 reviews)
    Open 5:00 am - 12:00 AM (Next day)
    Updated 2 months ago

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    Minelie A.

    The car rental experience at the airport was absurd. Even with a reservation, there's no guarantee you'll get a car. The line was extremely long, and while other rental companies said they were out of cars, Hertz was offering a "manager's special" for $200! It felt laughable and unacceptable--you can reserve a car, show up, and still end up paying much more. Completely insane! Dont get trapped!

    Filled car up with gas 2 miles from CMH airport on the way to Hertz right before 9pm on a Saturday. Hertz was closed so I used the dropbox at the airport. Next morning they charged me $27.72 for gas claiming that I did not refill it before the return. I called them and told them that I have the gas receipt and a time stamped picture of the milage and fuel quantity at drop off. They had no other choice to remove the fake fuel charge.

    Absolutely the worst company. My rental agreement was to rent the vehicle for one day. From Cleveland to columbus. I delivered it on time. They charged me for 10 extra days and to the wrong location. They refunded me for the days I didn't have it but refuse to refund me the late fee or wrong location fee even though I turned it exactly as my original agreement. The manager keeps passing the blame to corporate and corporate hangs up the phone on you. Never spend your money here they are thieves and robbers I'm not joking. This is absolutely the worst company in the world.

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    2 months ago

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    5 years ago

    The new rental car center is open. Less convenient but much nicer. Hertz here always does a nice job.

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    3 years ago

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    Page 1 of 3

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    Check-in at the Hertz counter was pleasant and professional; 2 minutes of wait and less than a minute at the counter to have keys-in-hand.

    Mentioned in 3 reviews

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    Avis Rent A Car

    Avis Rent A Car

    1.5(115 reviews)
    0.7 mi

    I really wish I could say nice things about our experience today with Avis at the airport. However,…read morewe arrived and were told that the car we prepaid for and reserved was no longer available. They told us we could have a minivan and we refused. They told us to wait and we did and 20 minutes later they had a vehicle for us. When we went to pay the security deposit they tried to charge us for the rental as if we hadn't prepaid already when we had. We explained and showed them the prepaid amount on our Apple wallet and they "ho hummed" over it and had three people looking into it for about 15 minutes while others waited in line for their rental cars. If this is how they treat their preferred members, i'd hate to see how they treat regular non members. Also, the man next to us was explaining that his rental broke down and had to be towed and he had to return to the Columbus airport for a new rental which interfered with his trip plans to Indianapolis. Hearing him go through what he went through really made us apprehensive to leave with our vehicle. No one did a look around with us for the car, so we took our own photos and documented on our end, but I've never not had someone do a look around before driving away from a rental car place. *** update*** am giving three stars because of the unpleasant check in experience, however the staff members were pleasant and did do their best- I just don't think they really know what they are doing at the check in desk and need to get better training. Rental car return went really smoothly and easily!

    Avis in Columbus was terrible. Only one worker and a line of about 20 people…read more The staff didn't seem to care. Most of them acted like they didn't want to be there. One lady at the preferred counter upstairs was really rude. Big mistake using Avis or Hertz. Never again.

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    Alamo Rent A Car

    Alamo Rent A Car

    3.3(30 reviews)
    0.1 mi

    There were only 4 people at the desk servicing all of the numerous rental car companies- and we…read morewaited in line for 20 minutes then we had to wait another 15 minutes just to check out of the parking garage. There was a manager present who simply held up a wall and didn't do anything else. And then to top it off, American Express quoted me $200.78 when I got to pay she said it was $75 more. She then said taxes and fees can change at airports. It made no sense. Olivia was a bit testy but pleasant, but kept saying "like I said... things can change." But that isn't right. I feel lied to and scammed. At least the car didn't smell like weed like it has the last three times I rented from this place. After I returned the car I was able to get a refund to the original price I was quoted

    I originally had a reservation for Budget..... why did i do that?!?!? When I got to the rental car…read morefacility, the line was long as hell because it was a sale. I looked over at Alamo and there was one person in line. I promptly booked my car via Priceline, and it was about $18 more than Budget. I was in and and out the Alamo line in 10 mins. I looked over at the Budget/ Avis lines , they were still working with the same 2 people when while I was in the Budget line. The Columbus Airport has a consolidated rental car facility . You take the rental car facility bus from the terminal, and it takes you to the rental cars housed in a offsite garage (about a mile away from the airport.) You can select any available model they have on the hand based on the category of vehicle you rented. The signage on rental return was easy to spot. Employees at this location are very friendly. Drop off is VERY quick and easy.

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    Hertz Rent A Car - carrental - Updated June 2026

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