Horrible line and customer service. The printer was out of ink so I couldn't read the contract. The…read morecar they sent me to was dirty and didn't have a full tank. Marked on the car and windows. I had to return the first car as soon as I reached my motel and saw the damage. I didn't want to be charged for what i didn't cause Then had to wait in line again. Terrible customer experience Again not a clean car. They said they had to hurry to fill demand. I have never had this happen to me I'm changing companies

Service at airport fine, car was fine. After three weeks got an email from Budget stating I was…read morebeing charge an additional 42.87 due roadside assistance OR damage to vehicle. I called legitimate number for Budget and indeed they verified the letter. She looked up if Columbus Budget provided info on charges or "proof. She returned to line and stated they had "not" provided info or proof therefore the charges would be dropped. What kind of scam are they running? If you don't follow up they will bill bogus charges? Never use Budget.

I had a great experience renting here…read more I rented a full size car from 6/6/19 - 6/10/19 and had no issues! I am an express member and the perk of that is going upstairs, picking up my vehicle of choice, and leaving. There was no hassle, no up selling, and the workers were very friendly. I drove a 2019 Outback Suburu with all the bells and whistles. I was not over charged on my card and I will be renting from this location again.

At Columbus airport, staff were remarkably uncommunicative, almost surly. 1 person covered…read morecustomers from all 3 companies ( Alamo, hertz, dollar) while 3 other staff members sat in the back office joking around. Only 2 people in line, but took 30minutes to get the car. These used to be well run dependable vendors. Not this crew. Going forward TURO has my business

I really wish I could say nice things about our experience today with Avis at the airport. However,…read morewe arrived and were told that the car we prepaid for and reserved was no longer available. They told us we could have a minivan and we refused. They told us to wait and we did and 20 minutes later they had a vehicle for us. When we went to pay the security deposit they tried to charge us for the rental as if we hadn't prepaid already when we had. We explained and showed them the prepaid amount on our Apple wallet and they "ho hummed" over it and had three people looking into it for about 15 minutes while others waited in line for their rental cars. If this is how they treat their preferred members, i'd hate to see how they treat regular non members. Also, the man next to us was explaining that his rental broke down and had to be towed and he had to return to the Columbus airport for a new rental which interfered with his trip plans to Indianapolis. Hearing him go through what he went through really made us apprehensive to leave with our vehicle. No one did a look around with us for the car, so we took our own photos and documented on our end, but I've never not had someone do a look around before driving away from a rental car place. *** update*** am giving three stars because of the unpleasant check in experience, however the staff members were pleasant and did do their best- I just don't think they really know what they are doing at the check in desk and need to get better training. Rental car return went really smoothly and easily!

Avis in Columbus was terrible. Only one worker and a line of about 20 people…read more The staff didn't seem to care. Most of them acted like they didn't want to be there. One lady at the preferred counter upstairs was really rude. Big mistake using Avis or Hertz. Never again.

There were only 4 people at the desk servicing all of the numerous rental car companies- and we…read morewaited in line for 20 minutes then we had to wait another 15 minutes just to check out of the parking garage. There was a manager present who simply held up a wall and didn't do anything else. And then to top it off, American Express quoted me $200.78 when I got to pay she said it was $75 more. She then said taxes and fees can change at airports. It made no sense. Olivia was a bit testy but pleasant, but kept saying "like I said... things can change." But that isn't right. I feel lied to and scammed. At least the car didn't smell like weed like it has the last three times I rented from this place. After I returned the car I was able to get a refund to the original price I was quoted

I originally had a reservation for Budget..... why did i do that?!?!? When I got to the rental car…read morefacility, the line was long as hell because it was a sale. I looked over at Alamo and there was one person in line. I promptly booked my car via Priceline, and it was about $18 more than Budget. I was in and and out the Alamo line in 10 mins. I looked over at the Budget/ Avis lines , they were still working with the same 2 people when while I was in the Budget line. The Columbus Airport has a consolidated rental car facility . You take the rental car facility bus from the terminal, and it takes you to the rental cars housed in a offsite garage (about a mile away from the airport.) You can select any available model they have on the hand based on the category of vehicle you rented. The signage on rental return was easy to spot. Employees at this location are very friendly. Drop off is VERY quick and easy.

Don't rent from here. This is a franchise and not the core Hertz. They will do whatever they want…read moreand charge you obscenely for it. You've been warned.

**Extremely Frustrating Experience with Hertz**…read more My recent experience with Hertz has been extremely frustrating. I rented a Chevy Tahoe from Hertz on Saturday, August 15, with a scheduled return date of Friday, August 21 at 10:00 AM. I returned the vehicle as scheduled. On **Saturday, August 22**, I received a text from Hertz stating that the rental was **"overdue."** I contacted Hertz chat support, explained that the vehicle had already been returned, and was told to wait 24-48 hours because the return may not have been processed yet. On **Sunday, August 23**, I received another overdue notification. I contacted support again and was again told to allow 24-48 hours for the return to process. Then, on **Monday, August 24 -- the third consecutive day of overdue notifications -- I received an "URGENT" message** stating that the rental was still overdue. I contacted Hertz support again. This time, the agent asked me to fill out a form with various questions about where and how the vehicle was returned. I copied the questions into Notepad and started answering them. While I was in the middle of doing that, the chat session timed out and disconnected. So now I'm waiting yet again for another support agent. My frustration is with **Hertz as a company and the overall customer-service experience**. I returned the vehicle on time, contacted Hertz when I received the first notification, followed the instructions I was given, and waited the requested 24-48 hours. Despite doing everything I was asked to do, I was still receiving overdue notifications three days later and having to spend more time trying to get the issue resolved. And now there's another problem. I received my final receipt from Hertz today and noticed a **$127 "Fuel and Service" charge**. I filled the Tahoe up at a Shell station on Ohio Street shortly before returning it, and the airport was only roughly 10 miles away. The vehicle had a full tank when I returned it, so I have no idea why Hertz applied a $127 fuel and service charge. At this point, I am now having to dispute a charge for fuel that I had already purchased, on top of trying to get Hertz to properly process a vehicle that I returned on time. **My advice to anyone renting from Hertz: take pictures of your fuel gauge and odometer immediately before you return the vehicle, and keep your gas receipt.** Having documentation of the vehicle's condition and fuel level may save you a lot of trouble if there is a dispute later. There was also an issue when I initially picked up the Tahoe. Shortly after pickup, the **"Low Oil"** warning light came on. Hertz did eventually provide a voucher so I could get the oil changed, which I appreciate. However, I still spent nearly an hour sitting in a hot vehicle at a Take 5 Oil Change location in the Texas heat while waiting for Hertz to approve the service. I understand that problems can happen with rental vehicles and that returns can sometimes take time to process. What I find unacceptable is the **lack of communication, follow-through, and effective customer support** when something goes wrong. What should have been a simple rental has turned into repeated overdue notifications for a vehicle I already returned, multiple contacts with customer support, a disconnected support chat while I was actively trying to resolve the issue, and now a **$127 fuel and service charge that appears to be incorrect**. **This experience has seriously damaged my confidence in Hertz. What should have been a routine rental has turned into an ongoing customer-service nightmare, and I'll think twice before renting from Hertz again.**

Toney at Car return is AMAZING, hands down one of the best people I have come into contact with in…read morea long while. Your company needs to do whatever they can to retain his employment, I will only use enterprise moving Forward and it is single handedly because of Toney.

The convenience, efficiency, and ease is why I use Enterprise!!! The other rental companies suck…read moreand waste your time! FYI: The rental is not at the airport, you have to take a shuttle. Otherwise, once you're on location... there is a great check in process! I just came in, showed my driver's license/ID, and directed to my rental. It was quick and efficient. Even returning the rental was just as easy, I just dropped off the cars and left the keys in the vehicle. Matt was awesome and took care of the check out very quickly! Just make sure to return the rental to the rental location near the airport. It is not at the airport and you'll have to use a shuttle.

My experience at this National Car Rental was perfectly fine…read more This was not the car rental area I originally picked up the car from, however, this was where I dropped it off from. Dropping it off was super easy and I was not charged anything above what I originally was quoted. There is no onsite gas station at the airport so you must get gas prior to getting onto the exit at the airport or you'll need to leave and come back like I had to (that because I'm not familiar with this area). The car itself was wonderful and I wished I owned it. I had have no issue renting from National or this specific location again.

Great experience at this location. They were friendly and even followed up with a personal email to…read moremake sure everything was as expected. Highly recommend this location to anyone needing a rental car in Columbus, OH.

Staff was pleasant and helpful. Process is quick and easy…read more Cars are nice and well maintained. We made a reservation reservation online and received what we were promised. They were able to let us use our debit card due to not having a credit card, so their policy may have changed requiring only credit cards. Booking the insurance online is cheaper and I believe it would basically go through your own car insurance so you'll want to check with your insurance regarding that.

In, out nobody got hurt. Customer service agent was extremely patient and a pleasant.read more

I would like to commend Souad at the Thrifty Car Rental at the John Glenn International Airport. If…read moreyour company gives out bonuses, she deserves the max recognition for her professionalism and customer service. I am a Federal Government employee and I had the opportunity to use your services at the airport. I had a reservation to for a car rental. The first car a Hyundai Accent I was given the windshield wiper blades were warped and couldn't clear the windshield properly. No fault to Souad, I declined the car I was given Ford Fiesta. The Fiesta's trunk space was so small I couldn't fit my luggage in it, I ended up declining the car. Again, no fault to Souad The third car a Toyota Carolla, worked perfectly. Souad understood my concerns and was able to make accommodations. She is very pleasant, patient, professional, the list goes on, there isn't enough positive words to describe Souad and her customer service. If there are any corporate/ management development programs, I highly recommend Souad. Thank You, Gina M. Strickland

This is a decent spot to rent and car. We rented a car for two days and it cost us less than $50…read more Getting the car and returning the car were a breeze. Good price and good service.