Horrible line and customer service. The printer was out of ink so I couldn't read the contract. The…read morecar they sent me to was dirty and didn't have a full tank. Marked on the car and windows. I had to return the first car as soon as I reached my motel and saw the damage. I didn't want to be charged for what i didn't cause Then had to wait in line again. Terrible customer experience Again not a clean car. They said they had to hurry to fill demand. I have never had this happen to me I'm changing companies

Customer service was great but she didn't modify my reservation and I was charged for a late…read moredelivery bs. Never got my money back from my hold, times too hard for people and everybody just put they own fees on shit.

I had a great experience renting here…read more I rented a full size car from 6/6/19 - 6/10/19 and had no issues! I am an express member and the perk of that is going upstairs, picking up my vehicle of choice, and leaving. There was no hassle, no up selling, and the workers were very friendly. I drove a 2019 Outback Suburu with all the bells and whistles. I was not over charged on my card and I will be renting from this location again.

At Columbus airport, staff were remarkably uncommunicative, almost surly. 1 person covered…read morecustomers from all 3 companies ( Alamo, hertz, dollar) while 3 other staff members sat in the back office joking around. Only 2 people in line, but took 30minutes to get the car. These used to be well run dependable vendors. Not this crew. Going forward TURO has my business

I really wish I could say nice things about our experience today with Avis at the airport. However,…read morewe arrived and were told that the car we prepaid for and reserved was no longer available. They told us we could have a minivan and we refused. They told us to wait and we did and 20 minutes later they had a vehicle for us. When we went to pay the security deposit they tried to charge us for the rental as if we hadn't prepaid already when we had. We explained and showed them the prepaid amount on our Apple wallet and they "ho hummed" over it and had three people looking into it for about 15 minutes while others waited in line for their rental cars. If this is how they treat their preferred members, i'd hate to see how they treat regular non members. Also, the man next to us was explaining that his rental broke down and had to be towed and he had to return to the Columbus airport for a new rental which interfered with his trip plans to Indianapolis. Hearing him go through what he went through really made us apprehensive to leave with our vehicle. No one did a look around with us for the car, so we took our own photos and documented on our end, but I've never not had someone do a look around before driving away from a rental car place. *** update*** am giving three stars because of the unpleasant check in experience, however the staff members were pleasant and did do their best- I just don't think they really know what they are doing at the check in desk and need to get better training. Rental car return went really smoothly and easily!

Avis in Columbus was terrible. Only one worker and a line of about 20 people…read more The staff didn't seem to care. Most of them acted like they didn't want to be there. One lady at the preferred counter upstairs was really rude. Big mistake using Avis or Hertz. Never again.

There were only 4 people at the desk servicing all of the numerous rental car companies- and we…read morewaited in line for 20 minutes then we had to wait another 15 minutes just to check out of the parking garage. There was a manager present who simply held up a wall and didn't do anything else. And then to top it off, American Express quoted me $200.78 when I got to pay she said it was $75 more. She then said taxes and fees can change at airports. It made no sense. Olivia was a bit testy but pleasant, but kept saying "like I said... things can change." But that isn't right. I feel lied to and scammed. At least the car didn't smell like weed like it has the last three times I rented from this place. After I returned the car I was able to get a refund to the original price I was quoted

I originally had a reservation for Budget..... why did i do that?!?!? When I got to the rental car…read morefacility, the line was long as hell because it was a sale. I looked over at Alamo and there was one person in line. I promptly booked my car via Priceline, and it was about $18 more than Budget. I was in and and out the Alamo line in 10 mins. I looked over at the Budget/ Avis lines , they were still working with the same 2 people when while I was in the Budget line. The Columbus Airport has a consolidated rental car facility . You take the rental car facility bus from the terminal, and it takes you to the rental cars housed in a offsite garage (about a mile away from the airport.) You can select any available model they have on the hand based on the category of vehicle you rented. The signage on rental return was easy to spot. Employees at this location are very friendly. Drop off is VERY quick and easy.

Don't rent from here. This is a franchise and not the core Hertz. They will do whatever they want…read moreand charge you obscenely for it. You've been warned.

I've rented exclusively from Hertz at Columbus airport (CMH) for more than 12 years and greatly…read morerespect the operation. But recently I have been charged for fuel, even though I've returned the car with the gauge reading "Full". For my Thanksgiving trip I had the car for three days, drove 140 miles, and filled the tank up before I dropped it off. The assistant checked my car in when I returned and said nothing about charging me for fuel - indeed the gauge was slightly over the full line, so I had no reason to think I was going to be charged for fuel, given that I was returning the tank full. When I got home, I saw Hertz charged me $6.99 for fuel. I got no response from Hertz when I brought this to its attention. AmEx, however, immediately credited my account for the full amount of the charge ($6.99). Granted, it's not a major issue, but it is a breach of trust between me and Hertz. It's just a guess on my part, but I'm guessing the vehicle's computer-based data-gathering includes data regarding fuel use and calculates a fuel charge based on that calculation - regardless of what the fuel gauge shows. I know I topped off the tank at the gas station, and I know the tank appeared to be more than full when I returned it. This nickel-and-dime charge practice, and its deceptive effect, will inevitably lead to loss of trust in this rental company.

Toney at Car return is AMAZING, hands down one of the best people I have come into contact with in…read morea long while. Your company needs to do whatever they can to retain his employment, I will only use enterprise moving Forward and it is single handedly because of Toney.

Our plane got delayed and then cancelled and rather than deal with rescheduling during the govt…read moreshutdown, we immediately went to the rental car location at Columbus airport. We knew we had a slim shot getting a car for a one-way drive to Phoenix, AZ, but they were so helpful and got us a car for a reasonable price. It felt so easy and Matt Johnson and the Manager on duty 3/19 were so helpful and kind. They were fantastic to work with.

My experience at this National Car Rental was perfectly fine…read more This was not the car rental area I originally picked up the car from, however, this was where I dropped it off from. Dropping it off was super easy and I was not charged anything above what I originally was quoted. There is no onsite gas station at the airport so you must get gas prior to getting onto the exit at the airport or you'll need to leave and come back like I had to (that because I'm not familiar with this area). The car itself was wonderful and I wished I owned it. I had have no issue renting from National or this specific location again.

I've been renting every day over a year now. Briana B went above and beyond to make sure my…read moreexperience was very comfortable. Ive always had pleasant interactions with National, but my recent one with her was notably above the rest. Thx B!

In, out nobody got hurt. Customer service agent was extremely patient and a pleasant.read more

DO NOT RENT FROM THRIFTY OR HERTZ THE PARENT CO. We rented a car in Phoenix. The car was prepaid…read morevia a 3rd party. The agent at the counter in Phoenix lied about the car we selected and other things we prepaid for. For example, .... I told him to look at my paperwork that it shows I paid for a different drop off point already. He refused to look at the paperwork and just kept trying to up charge us. He then cancelled our contract with the 3rd party because we agreed to pay a small upgrade charge and we didn't agree to that. He then did a rebilling at the service counter in Phoenix and unethical behavior went on more and more. He said he would credited us for the 3rd party prepaid booking and a credit was posted on the receipt. When we received our charge card bill the credit was not deducted and we had several hundred dollars more he charged us. ThrifTy Corporate will not answer the calls, and there is no customer service to call. Run as fast as you can from this rental car company.

I would like to commend Souad at the Thrifty Car Rental at the John Glenn International Airport. If…read moreyour company gives out bonuses, she deserves the max recognition for her professionalism and customer service. I am a Federal Government employee and I had the opportunity to use your services at the airport. I had a reservation to for a car rental. The first car a Hyundai Accent I was given the windshield wiper blades were warped and couldn't clear the windshield properly. No fault to Souad, I declined the car I was given Ford Fiesta. The Fiesta's trunk space was so small I couldn't fit my luggage in it, I ended up declining the car. Again, no fault to Souad The third car a Toyota Carolla, worked perfectly. Souad understood my concerns and was able to make accommodations. She is very pleasant, patient, professional, the list goes on, there isn't enough positive words to describe Souad and her customer service. If there are any corporate/ management development programs, I highly recommend Souad. Thank You, Gina M. Strickland

This is a decent spot to rent and car. We rented a car for two days and it cost us less than $50…read more Getting the car and returning the car were a breeze. Good price and good service.