Great experience at this location. They were friendly and even followed up with a personal email to make sure everything was as expected. Highly recommend this location to anyone needing a rental car in Columbus, OH. read more

My experience at this National Car Rental was perfectly fine. This was not the car rental area I originally picked up the car from, however, this was where I dropped it off from. Dropping it off was super easy and I was not charged anything above what I originally was quoted. There is no onsite gas station at the airport so you must get gas prior to getting onto the exit at the airport or you'll need to leave and come back like I had to (that because I'm not familiar with this area). The car itself was wonderful and I wished I owned it. I had have no issue renting from National or this specific location again. read more

I've been renting every day over a year now. Briana B went above and beyond to make sure my experience was very comfortable. Ive always had pleasant interactions with National, but my recent one with her was notably above the rest. Thx B! read more

Always an easy pick up and return here. Staff have always been very friendly and cars are easy to select and go.

Great experience with National at the Columbus Airport. Other than being shuttled to a rental car facility, it was pretty quick and painless. The attendant checking us out was very friendly and the person checking me back in was quick, but also charged me an additional day for being 20 minutes late. After receiving a text asking about my experience, I responded by mentioning the additional day being charged and said I would have stayed an additional 23 hrs and 40 minutes if I knew what it would cost. They quickly removed the charge and gave a refund. That's great customer service. read more

I used to love renting from National at CMH as it was easy in, easy out when here. It moved to an Off-Site Building which requires a shuttle bus to get there. Seriously, for how close it is, they could have put in a better transit system than having the busses going back and forth. Atlanta did it right (other than the 4 escalators) and it's much more efficient. I planned my flight out based on returning the car and getting to the gate quickly, now I had to add an extra 10-15 minutes to account for getting on and off of the bus (which always pulls away when I approach). On top of that, when I got to the executive section, it was nearly empty with like 3-4 choices. I ended up with a Honda CR-V but I really didn't want an SUV, but it was the best option. It was uncomfortable as I had a 3 hour drive to Ft. Wayne one of the days and the seat barely moved back. The staff I interacted with on the return were friendly and I like the fact I just got in the car and left without anyone interacting with me. Maybe if I did interact with someone they would have helped me find a better vehicle. I'll rent here again as this is who my company has a contract with, and hopefully next time they have better choices and better bus service to the terminal. read more

National Car Rental - Slim Pickin's on a Wednesday Morning - Car Rental Near Me - Columbus, Ohio

Returned the car full, filled up less than 1 mile from the airport and they still charged me $8.48 for a gallon of gas. The charge was completely bogus. This is simple fraud. read more

I never have any issues at this location, always a friendly staff, with a quick rental experience..

There were 4 exit booths open and 10 cars in each line. Not even an apology for how long it took. My first negative experience with National. My first time renting in Columbus read more

Wow! So my company is using a new system to book travel-somehow the confirmation number didn't go over to National....their solution?? Give me an upgrade at a lower cost than the original reservation!! Seriously can you ask for better service? Probably not. Such an easy process, affordable rates and clean cars. read more

After my American Airlines flight was delayed I called to see how late I would be able to pick up my car and indeed if this was possible after closing at 00:30. I was told twice on the phone during two separate calls that they would stay until my flight arrived as long as it wasn't beyond two hours of closing. They took my flight details and promised there would be someone there to make sure I got on my way. I showed up half an hour before the time they would need to close and there was no-one. I called again and they said: "It's at the discretion of the manager on site and that I was SOL" So, false promises and a team that simply couldn't be bothered. I was stranded in Columbus and had to find a hotel at 230am. Once I picked the car up the following morning, it was dirty on the inside, had to ask for a cloth to clean the inside of the windshield. The drop off was easy though! read more

After a horrible experience the week prior with Hertz in a different city, I was anticipating issues with my rental especially since I had reserved a car through Priceline. However, I was pleasantly surprised with how easy and painless the process was. Abby, who helped me at the Enterprise desk was very friendly and helpful. She made everything easy to understand and went beyond having good customer service. They had a few options for me to choose from in the size I reserved and I was in and out in 10 mins. read more

Godwin Joe was super helpful and a joy to work with!!! He heled me out with my car very quickly and had me in the airport in a flash when I was in a hurry on Dec 29th, 2023 read more

I have posted this review previously and have tried all emails and contacted customer service at least ten times to help find resolution and a month later I am still unable to rent from them. as an executive elite member I followed all their rules, I've rented 70 days so far this year and have free days to use and usually have a stellar experience. CMH national employee AR has changed all of that and it seems no one is interested in retaining a valued return customer. I'd love some help here as I know so many of the employees at this CMH location and others are fantastic and honest people. please help me reach someone high enough up to help resolve this issue. read more

I have had the worst experience of my life in this location, I had a reservation from May 28th to June 6th and I chose the wrong day, it should be noted that I am part of the emerald club for 7 years, when I was leaving I was told that the day of flight had to be the same as the day of return, but one of them said that it was not a mistake and that they did not care that I was part of the club. of Emerald Club for the last 7 Years, Man just needed to update the return Day! Thanks for nothing read more

Jason Pearson came through BIG TIME for me! My reservation was mistakenly made at a different airport and I desperately needed a car. THANK YOU! BYW, National always has great cars - very clean. read more

Possibly my worst car rental experience. We have rented every month with National in Columbus for two years. Recently I had a serious problem and needed help. On 10/4/19 I was in an ATV accident. I was admitted to Wexner Trauma. The car was scheduled to be turned in 10/7 late afternoon. On 10/5 I managed to call National at CMH. I spoke with Luul and asked for help - the car was parked in the parking garage and I was not expected to be released for several days. Luul said she would call her manager to find a way to have someone pick up the car. I didn't hear back so I called again, spoke with Abby and was told the same thing - a manager would call me. Still no response so I called again 10/7 in the morning and spoke with manager Dave who LAUGHED at me. He said I was ridiculous to expect National to pick up the car. He said Enterprise could to it for a fee. After two more calls I spoke to Darnell (The site manager for National) who said they would arrange for someone to pick up the car but they would not give my luggage that was in the car (one item) to the valet at Wexner. Darnell told me I needed to move the car to make it easy for his people to pick it up. Did I mention that I was in the Trauma unit? I was traveling alone to visit our daughter. The car was picked up, the valet was kind enough to get my bag (National said they would come to my hospital room to get the keys, but they refused to remove my one bag from the car) and I was charged $$ extra. National at CMH is good if everything goes as planned but if there is an emergency situation - be aware that National is unlikely to respond quickly or provide more than minimal assistance. National sent me an email asking me to review my rental. I responded with the above detail and they responded saying they were concerned and that someone would contact me. Five days later, Aaron from the Columbus location left me a VM saying he was glad I was satisfied with my rental and that he wanted to answer my questions? I didn't have any questions and was not at all satisfied with - apparently he didn't read my review/comments. I tried to call Aaron back but the numbers he left me were not his numbers. If you rent from National in Columbus, OH - good luck... ** UPDATE 11/19 ** The "reply" from National is a canned/standard message. I contacted National already. Their customer service passed me off to "Aaron" in Columbus who could not have had less interest in what happened. The National Customer Service e-mail responds with a canned "thank you for your feedback" reply. read more

National Car Rental - Form letter reply after Aaron from Columbus location left me a VM. - Car Rental Near Me - Columbus, Ohio

Worse management ever at this location! I am executive elite member and arrived at car rental with an over hour line to get a car. They said come back in an hour and I came back after 2 hours and they still had a line out the door! If you do not have the staffing do not rent cars! Terrible! read more

I'm a seasoned traveler, National Executive Elite. This is a first. Two guys parking cars at the National aisle were in a pretty heated argument. It nearly came to a fist fight. What appeared to be a manager came out to deal with them. I could not get my car out because they were blocking the lane arguing so I had to blow the horn. UPDATE: I've been super loyal to National Car Rental, but no more. How amazing that an Executive Elite customer can ask for help and receive the following response (new flash: National not Enterprise): Thank you for your reply. My name is Charesia, and I can assure you that it is never our intention to disappoint a valued customer, and we appreciate you taking the time to share this feedback. We believe the best ways we have to measure our success and identify areas within our company that are in need of improvement, are through comments and feedback we receive from our customers. If you have additional comments, please do not hesitate to email us back. The reference number for this incident is: 1065008872 Thank you for contacting Enterprise. Have a great day, Charesia Enterprise Email Customer Care read more

Probably, the nicest car rental experience in a year. The counter is conveniently located. There was no line. Tony, a local rep, was nice and found for me exactly that kind of car I'd like to drive (Dodge Challenger). A price was reasonable (I ordered through Hot Wire although). The car had 5 kilomiles only. I am completely satisfied and happy. Thanks! read more

I will be kind and give these guys 2 stars. I am Executive Elite with National so I see my share of National locations around the USA. At this location, there were 3 people working in the booth. The 2 females seemed more interested in talking with each other than assisting customers. The car selection for executive elite was about the worst I have ever seen. I asked the male that was actually helpful and he told me they are owned by a local Chevy dealer and not a true National location. Rentals are all.... ummmm.... come on.... you can guess.... CHEVYS. Not so bad if they had some variety but you could get a Malibu, or a Malibu, or a Malibu or a Malibu. I could have slid over to the regular Emerald Aisle and gotten a Cruze or a Cruze or a Cruze or a Cruze. I am loyal to National so if I return to Columbus, I will use them again but I know what to expect. read more

This National location used to be owned by a Chevy Dealer and they only carried Malibu's and Cruze's in the Emerald Aisle. They got so much better for a while, but that's over now. Just picked up my Executive Aisle Rental and nothing but cars again, with a couple small SUV's. No trucks, no SUV's, no minivans. I have rented with National for years always driving Expeditions, Tahoe's, etc. Guess this location chose to do the opposite of most National locations read more

By far the worst Emerald Aisle in the National franchise system. Here's the only National location where I've seen the Chevy Cruze on the Emerald Aisle...clearly ignoring National's nationwide marketing that "all cars are Full Size or higher class." Bring this up to their local manager and he says they're a franchise, they're only National in name, and they're not bound by the rules of regular National locations. Further research shows they're franchised by Midwest Car Corp...which I've noted to have some of the worst National service when I travel. read more

National Car Rental - Ugh, Emerald Aisle littered with Chevy Cruze's despite guarantee of full size cars - Car Rental Near Me - Columbus, Ohio

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Great new overhaul for National at Airport here in Columbus. You can tell you all did a massive overhaul in your staffing and is shows and is appreciated. We rent National a lot, we own our own businesses and travel all across the country, and have been seeing a trend in the turn of the culture at National. I noticed the change when we picked up a vehicle on Monday. I saw different people working than I had before. And the service stepped up. We had to unfortunately switch out our vehicle because a maintenance light came on. Luckily my girlfriend talked to Jackie at the desk. And I got to work With Aaron in the garage and we are happy! read more

The service at National Car rental at CMH is top notch. I travel quite a bit for work and have been far happier going through National VRs my experience with Hertz in the past. On my last rental Bryce was very accommodating and got me in a car with heated seats! Always a must for a southern girl traveling up north! read more

Gets my most-improved rating. Former dismal Chevy dealer franchisee must be gone...now plenty of new cars, range of Nissan, Infiniiti, Ford, Chevy including sports cars, SUVs, vans, even some pickups; easy upgrade to true premium vehicles, great selection, friendly prompt service. No more "any car you want long as it's a stripper Malibu or Cruze". read more

we use national all the time for work through our company and this one was rough. Haven't really had any other problems with national, then comes Columbus. there were 4 of us traveling in a car, and they had hardly any in the emerald club aisle. all standard sizes were considered executive (hyundai tucson, nissan rogues, toyota). we finally found a car that would fit all of us comfortably for the week, and it was FILTHY. Animal hair all in the trunk, front and back windshields were covered in bugs/dust. when pulling out and registering the car, the lady kept saying she needed a credit card, but it was already paid for. if you're using their rental car services for pleasure and not business, i'd probably recommend a different company to use in Columbus. read more

I have to use this location for work and it is very disappointing. This is a franchise location so they only have Chevy cars available if you are returning to that same location. The executive row is mostly filled with Malibu's and Sparx occasionally you will find something larger like an impala but that it rare. As an executive elite member I expect to have at least a choice of cars rather then some small low end cars. Also almost every time I walk on the lot I am shouted at from the booth to ask me if I am "returning there or not" because that depends on the selection you are aloud to get. I find it kind of unprofessional that is how they choose to do business. Also you can't just call Nationals phone number to update your reservation or do it on the app. You have to call that specific location because they do not work with those forms of communication. Over all this is a disappointing experience if you are used to nationals quality and standard practices. read more

On my last rental in Columbus, OH at CMH, I returned my car and accidentally left my Oakley sunglasses in the car. I called as soon as I realized my mistake and was told they would call me back after looking for them. It took them almost a week to get back to me, and shockingly my $200 glasses were nowhere to be seen! I know I left them in a pretty conspicuous place, so I'm sure that they found their way into the hands of someone who moved the car. To be fair, there is the possibility that someone who rented the car in the week it took them to get back to me took them, but even the representative that called me admitted they were definitely stolen. Overall, I love National. I travel a few times a month for work and I've always had a great experience with their customer service, but the Columbus, OH location in the CMH airport has always been lackluster. The value of National is you can choose a great car from the aisle, but this location never puts decent cars out for you to choose. Every other location has no problem putting out really nice cars in the Executive aisle, but at Columbus, you have to reserve one. So there are no perks for status, the value of the "Choose your car and go, guaranteed upgrade" pitch is worthless at this location. Add that to the missing sunglasses, and if nothing changes, I will be using Hertz for my trips to Columbus from now on. read more

I love National Car Rental! As an executive elite member, the opportunity to choose any car from the executive selection and just go is a huge timesaver for me. I am willing to pay a couple extra dollars because I know that - most times - there will be a great selection of cars and no hassle. Unfortunately, the National Car Rental at Columbus airport is not just any National Car Rental. I am assuming that this location is a franchise or a licensed location that was in existence before National Car Rental standardized most of their practices throughout their system. I have used National Car Rental at the Columbus airport multiple times for a rental car and it is not convenient. The selection of cars available to executive elite members should be embarrassing to the owners - today there were 18 Chevy Malibus and a Chevy Captiva and that's it. This is similar to the experience that I have had other times. There is usually a line at the checkout and you have to go through multiple steps - confirm mileage, confirm when and where you are returning, go through an inspection of the exterior and interior of the car, fill out a 3 part carbonless (who uses them anymore) form documenting that you inspected the car - before you are allowed to leave. National Car Rental is usually more expensive than their competitors, but I am willing to pay that for the convenience and the opportunity to get a decent car for my rental. Take that away and you might as well rent from one of the lower cost competitors at Columbus airport. read more

You really have to swallow your pride when you rent from this National location. As much as I hate doing it, I needed an extra National credit by the end of the year for next year's status so I found myself back. I arrived around noon and the Emerald Aisle had two Chevy Cruzes. Yep, that's it. Got my pick of the tan one or the blue one. One star is awfully generous for this sad operation. read more

I made a reservation for the Columbus airport in Ohio and they told me i could book it with a major credit card that was linked to a checking account. It's now 1am and I'm stuck at the airport because they're refusing to use my MAJOR DEBIT CARD LINKED TO MY CHECKINGS ACCOUNT! DO NOT USE NATIONAL! read more

UPDATE ON PREVIOUS POST: The Branch Manager did return my phone call, but my jacket was not found! I let him know there is problem and my jacket was DEFINITELY in the car!! I will NEVER EVER rent from the Columbus Airport ever again!!!! I read another post of someone leaving their Oakley sun glasses in a rental and the glasses was not found either!! Very disappointing!!!!!! When I spoke to the associate who handles lost and found, I told her I would be renting my vehicle from Enterprise at the Groveport location, from now on and she said "They were apart of Enterprise"! I responded "Yes, but that location, returns items left in a rental"...because my husband travels every other week and has left his phone once and it was returned to him the next day. They called him to let him know, he had left it!!!! read more

I want to update my last review as the situation at this particular National location has changed dramatically! I was able to get a 2018 Dodge Challenger from the Executive Aisle and there were LOTS of good choices in the Emerald Aisle. The young manager that helped me was excellent. I assume ownership/management here has changed recently, so it is deserving of a second chance. Try National at Columbus Airport! read more

Something wonderful has occurred at this location as it now is a National Car Rental spot for real. They have an array of cars and nice service. I am a Executive Elite and local person and I can attest that my previous interaction was largely negative. I reserved a luxury car and got a luxury car. The staff was very y helpful. Whatever happened, the impact is positive. read more

I rent from National Car on a weekly basis at Columbus, Ohio airport. This past Friday 10/25 I dropped off the vehicle and inadvertently left my expensive pen and pencil set that is enclosed in a black case in the car. I filed a report with National Lost and Found per their website, within 3 hours of dropping the car off. Haven't heard from them since then I called back this morning and filed another report. It is disappointing that the NATIONAL CAR RENTAL ATTENDANTS ARE NOT TRAINED NOR EXPECTED TO DO THE RIGHT THING AND RETURN FOUND ITEMS!!!!!!!!! Best believe that I will get to the bottom of it including who took possession of my car and how it went thru return inspection. I will find out the movement of this vehicle and who touched it in an effort to get my property returned and to insure that other renters can have confidence their property is returned if they inadvertently leave it. Mine is not an isolated issue. This is the second time this has happened to me. Almost 1500 in lost property not returned. What is the point of filing out lost paperwork when there is no follow-up????? What's your response National? I will be there tomorrow pm at your Columbus airport pickup and I want ANSWERS as to how this vehicle moved thru drop-off inspection and who touched it. Reference number for today's call: 33917406. Did not receive a reference number for Friday's call but can absolutely provide documentation that a call was made from my phone to National Lost and Found. Columbus does not participate in the National Website Lost and Found!!!! Big Problem! I want ANSWERS!!! read more

This is a dismal location. The Emerald Aisle only had crappy Chevy Cruze cars as an option. A local told me it's a franchise that's owned by a local Chevy dealer. It's not up to par with the National brand and service that regular customers are used to. read more

I don't like when a huge chain has individual locations that break the patterns set by the parent company, unless those specialties are to benefit me. In this case, there were three I didn't like here. 1: they ask if you are bringing the car back before guiding you to the cars, seeming that if you aren't you are gonna get a worse car. I was returning to this location so they took me to the president's area. 2: the selection is worse than most nationals. No 300s or anything close to that nice. Mostly those awful Malibus. 3: when you drive out, they ask if you inspected the car and make you sign a card to that effect. No other national has ever done that to me. Not pleased. read more

This is the slowest national I've been to. I don't know why they need you to sign a form to review is there has been any damage on the car. I don't need to do that anywhere else and it just makes me nervous as an additional step. Today their computers were down and I had to wait twenty minutes to leave. Usually I'm in and out under 5. I don't understand it. read more

This location is OK. Many of the staff are very friendly and try hard to make your experience better. Some of the staff seem to think they are doing you a favor, or that they are there to tell you what to do rather than direct if you ask for assistance. The car selection is seriously embarrassing for National. Sometimes there are nice cars. However the Executive row is packed full of crappy mid level Chevy's that would be in the mid size sedan selection at any other airport location. There are no true full size high end vehicle to select from. None. They few nice cars they have they reserve for one way rentals. Impressing other locations rather than your regular clients is probably not a great business model. The vehicles often repeatedly ding for maintenance and they quite often have clearly been buzzed through not cleaned. I carry handy wipes to wipe the steering wheel and main points I will touch because these cars are so often dirty at this location. They quite often stink of smoke. I don't smoke, I have serious doubts the smokers pay for ruining the vehicle by smoking in them. How else would you explain that so many of them wreak of smoke? The prices of the rentals also inexplicably went up while the quality of the vehicles and their care diminished. On the bright side it is a national and they stay open until 1:30 AM and if you have entered your flight number in your reservation, they will leave someone to make sure you get a car if your flight is delayed and lands after 1:30. Three stars instead of two because some of the staff is very friendly and do work hard. read more